We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

Massage Chair Planet
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Massage Chair Planet's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Massage Chair Planet has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Massage chair planets warranty is a scam. Purchased a chair from them and it stopped working while still under warranty. Spent the last 11 weeks trying to get them to fix it and still havent fixed the chair. Technician came and left within 5 minutes with no parts. Should of resolved this by now. Why sell a warranty from a company that isnt reputable.

      Business Response

      Date: 11/16/2022

      We have been using Guardian Products as our 3rd party extended warranty company for over 10 years.  They always take care of our customers and that's why we continue to use them.  It is true that they send the tech out first to diagnose the issue. The tech will then order the part and if it's something that involves them coming back to do the repair they will contact you again to schedule this.  In your case the tech recommended that the remote control be replaced and that should resolve the issue.  The remote is not something where a tech needs to come back and install it, it just plugs into the back of the chair. I believe in your case the remote did not correct the issue and the tech is scheduled to come out again to diagnose the chair further.  I'm not going to blame this 100% on Covid, however in our business we do still have supply chain issues, especially when it comes to parts.  This is the reason why it took so long to get the remote to you.  That is not under our control.  We are still working with Guardian to get this resolved for you.  Your patience is appreciated. 

    Massage Chair Planet is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.