Reviews

Review Details

• Review fromEranda L

  Date: 09/19/2025

  1 star
  If I can leave less then one star for sure I will do that. Initially I just wanted to purchase the plan for $18.99 for 3 months and I ended up paying an additional $49.99 for something that I didn't even notice. it has been 3 days that I try to contact them but is like a mission impossible, they keep sending automated emails that they can't locate my email and the phone nr doesn't even exits. now i just want the refund 100% because i don't want to deal with sneaky companies that this one. I filed a complain with paypal and now Harna doesn't want even to refund me. Probably next week I will contact Consumer Protection and open a claim

  HARNA

  Date: 09/28/2025

  Dear Eranda,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  It's important to clarify that HARNA is a fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  We have reviewed records in our database and identified a total of 68.98 USD in charges to your bank account. This is confirmation that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  We believe that the best solution has been found for you and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
  Best regards,
  HARNA Team

• Review fromElizabethMaldonado

  Date: 09/17/2025

  1 star
  Leaving one star cause I don’t have the option to put 0. Disappointed! this app is very misleading- I agreed to a 9.99 4 week plan and as I was prompted to move forward through the set up it charged me an additional 49.99 - not sure what that charge is for!!! I immediately cancelled my subscription to avoid any other charges. I panicked and tried looking for a number to call and what do you know… conveniently there is no customer service line lol. I sent two requests to their online support page and still have not heard back from anyone. Be ware of this company - they will rob you!!! I should’ve known - better off just doing workouts through YouTube -
  The only number I found is 888 number when I dialed the number it goes to a fast busy signal.
  Really hoping someone contacts me back for a refund.

  HARNA

  Date: 09/22/2025

  Dear Elizabeth,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  It's important to clarify that HARNA is a fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  This is confirmation that we decided to refund the said amount of 49.99 USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
  Best regards,
  HARNA Team

• Review fromwendy m

  Date: 09/15/2025

  1 star
  I clicked to purchase a 9.99 trial, but then clicked to continue and was charged the 9.99, but an additional 49.99. Tried to log in to my account but was unable to. Would like my refunds and cancellation of any subscription.

  HARNA

  Date: 09/28/2025

  Dear Wendy,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  It's important to clarify that HARNA is a fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  We have reviewed records in our database and identified a total of 59.98 USD in charges to your bank account. This is confirmation that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  We believe that the best solution has been found for you and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
  Best regards,
  HARNA Team

• Review fromJennifer Z

  Date: 09/05/2025

  1 star
  I could leave less than zero stars, I most certainly would. This company is a complete fraud. I should have checked the Better Business Bureau before ever making even a free trial decision. I thought I was getting a free trial to cancel after a week and before I knew it I was immediately charged $9.99 followed by $49.99 of which I have no idea why. I am angry. I am frustrated. I did not have $60 in my debit card to spend and they fraudulently took my money. When you try to call the phone number it says it is not a working phone number. I have sent multiple emails and I want my money back. This is a terrible scam of a company. I emailed support immediately and it says they will respond within two hours.. I cancelled the plan immediately but they have not refunded or contacted me. This is a shady way of doing business. They make it impossible to do business with in an appropriate way. They are stealing my money and many other others.

  HARNA

  Date: 09/14/2025

  Dear Jennifer,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  It's important to clarify that HARNA is a fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  We adhere to the highest ethical standards and prioritize transparency and trust in all our operations. We do not hide our rules or take any illegal actions that may affect users' experience or the Company's reputation.
  We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  We have reviewed records in our database and identified a total of 59.98 USD in charges to your bank account. This is confirmation that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
  Best regards,
  HARNA Team

• Review fromOksana P

  Date: 08/16/2025

  1 star
  3 days ago I bought a 4 weeks training plan from Harna fit. I’m a EU resident and live in Spain. I was charged 12,09 euro and after i was instantly charged 49,99 euro more for what I even didn’t know.
  According to the refund policy of HARNA: “ Note for the EU residents: If you are an EU user, you have a period of 14 days to withdraw from a contract, without giving any reason, and without incurring any costs.”
  Today is the 3rd day I’m writing letters to the support team through the form on their website, i’m sending letters to their email and still no reply.
  The purchase was made on 13 of August 2025, my user ID: 4657608.
  I strongly request a refund of my 49,99 euro as I have a right to receive them back.

  HARNA

  Date: 08/19/2025

  Dear Oksana,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  It's important to clarify that HARNA is a fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  Please note that the support service has responded to all your emails. Thank you for your requests!
  We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  This is confirmation that we refund the amount of 49.99 EUR in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
  Best regards,
  HARNA Team

• Review fromLuisa B

  Date: 08/10/2025

  1 star
  If I could leave less than a star, I would. On Aug. 10, 2025, I signed up for "Asian Pilates" and chose the $9.99 a month plan. I was then charged $9.99 and plus another $49.99 for a meal plan that I never wanted. Then, they wanted me to pay for the "harna" app, which comes to another $39.99 for 3 months. There is no "Asian Pilates."
  I never used any of the services or app. I had to go to the Harna site to cancel my subscription. It's such a ripoff. I have asked for a refund. Hopefully, this will end my relationship with Harna or Amo Apps. Stay away from them.

  HARNA

  Date: 08/13/2025

  Dear Luisa,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  We adhere to the highest ethical standards and prioritize transparency and trust in all our operations. We do not hide our rules or take any illegal actions that may affect users' experience or the Company's reputation.
  It's important to clarify that HARNA is a fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  Please note that to access your personalized plan, you should use the “I already have an account” button. Detailed instructions were also sent to you by email immediately after registration. The app also includes Asian Pilates in the training catalog, and you can enjoy any type of exercise you choose.
  We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  We have reviewed records in our database and identified a total of 59.98 USD in charges to your bank account. This is confirmation that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
  Best regards,
  HARNA Team

• Review fromSerha M

  Date: 08/08/2025

  1 star
  You give your payment info and purchase the basic plan. You get a pop up asking if you want to add on services. There is no way to close out or get rid of the pop up. The next thing I know I get an alert saying I was charged 49.99 for add on services. I emailed support immediately and it says they will respond within two hours. They didn’t, although I kept getting welcome emails. I emailed again after two hours. Still no response. It has been 18 hours and still nothing. I cancelled the extra plan immediately but they have not refunded or contacted me. This is a shady way of doing business. They make it impossible to just purchase the basic.

  HARNA

  Date: 08/13/2025

  Dear Serha,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  We adhere to the highest ethical standards and prioritize transparency and trust in all our operations. We do not hide our rules or take any illegal actions that may affect users' experience or the Company's reputation.
  It's important to clarify that HARNA is a fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  This is confirmation that we decided to refund the said amount of 49.99 USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
  Best regards,
  HARNA Team

• Review fromKirsti S

  Date: 07/31/2025

  1 star
  Do not sign up this is a scam. I signed up for a 12 week plan for $20US and was charged twice and then charged $49.99 for a meal plan i did not sign up for. I was overcharged $69.99. I have sent multiple emails with recipients showing what I was charged for. I have had no response. I am now worried they will charge my account again even though I have cancelled my subscription. Stay away from these scammers.

  HARNA

  Date: 08/04/2025

  Dear Kirsti,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  It's important to clarify that HARNA is a fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  We would like to draw your attention to the fact that all your support requests have been processed and responded to by the support team in order to resolve your issue.
  We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  This is confirmation that we decided to refund the said amount of 70.88 USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
  Best regards,
  HARNA Team

• Review fromMarne H

  Date: 07/27/2025

  1 star
  Can I leave less than one star?? I signed up for this app because it said it had "Asian Pilates" on it. Turns out there is no such thing and their app just offers regular pilates. I requested a refund within 24 hours for my $9.99 and they refuse to refund. They keep emailing me that they have to stay within "the law" which is obviously ridiculous considering the US has no laws about refund policies. They simply don't want to do it. Good lord, this company has a lot to learn about customer service. Maybe they are so hesitant to refund because SO many people are asking for refunds....I wonder why..

  HARNA

  Date: 07/30/2025

  Dear Marne,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  It's important to clarify that HARNA is a fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  Please rest assured that the Pilates workouts, including the Asian Pilates sessions, are available in our app. However, they may not always appear automatically in your plan, depending on your initial setup or preferences selected during onboarding.
  Our support team sent you detailed instructions on how to change the program and get Asian Pilates when you contacted support.
  We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  We have reviewed records in our database and identified a total of 9.99 USD in charges to your bank account. This is confirmation that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
  Best regards,
  HARNA Team

• Review fromDeona E

  Date: 07/24/2025

  1 star
  Yeah I signed up for the free trial but certainly NOT a subscription. I live paycheck to paycheck. Next thing I know, I have SEVEN CHARGES ON MY CARD FOR 39.99 EACH EQUALLING 279.93. I WANT MY MONEY BACK NOW OR ILL TAKE OTHER STEPS. YOU ALL ARE CROOKS AND SHAME ON YOU. It won't let me give a ZERO RATING OR I WOULD

  HARNA

  Date: 08/06/2025

  Dear Deona,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  It's important to clarify that HARNA is a fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  We adhere to the highest ethical standards and prioritize transparency and trust in all our operations. We do not hide our rules or take any illegal actions that may affect users' experience or the Company's reputation.
  We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  This is confirmation that we decided to refund the said amount of 119.97 USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
  Best regards,
  HARNA Team