We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Exercise Programs

HARNA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Reviews

Customer Review Ratings

1

Average of 14 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Marne H

    Date: 07/27/2025

    Can I leave less than one star?? I signed up for this app because it said it had "Asian Pilates" on it. Turns out there is no such thing and their app just offers regular pilates. I requested a refund within 24 hours for my $9.99 and they refuse to refund. They keep emailing me that they have to stay within "the law" which is obviously ridiculous considering the US has no laws about refund policies. They simply don't want to do it. Good lord, this company has a lot to learn about customer service. Maybe they are so hesitant to refund because SO many people are asking for refunds....I wonder why..

    HARNA

    Date: 07/30/2025

    Dear Marne,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
    It's important to clarify that HARNA is a fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
    Please rest assured that the Pilates workouts, including the Asian Pilates sessions, are available in our app. However, they may not always appear automatically in your plan, depending on your initial setup or preferences selected during onboarding.
    Our support team sent you detailed instructions on how to change the program and get Asian Pilates when you contacted support.
    We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
    We have reviewed records in our database and identified a total of 9.99 USD in charges to your bank account. This is confirmation that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
    We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
    Best regards,
    HARNA Team

  • Deona E

    Date: 07/24/2025

    Yeah I signed up for the free trial but certainly NOT a subscription. I live paycheck to paycheck. Next thing I know, I have SEVEN CHARGES ON MY CARD FOR 39.99 EACH EQUALLING 279.93. I WANT MY MONEY BACK NOW OR ILL TAKE OTHER STEPS. YOU ALL ARE CROOKS AND SHAME ON YOU. It won't let me give a ZERO RATING OR I WOULD

  • Sandra S

    Date: 06/09/2025

    A cautionary tale: Buyer beware. I signed up and decided it was not for me. I cancelled within the thirty days. I cancelled with Apple, which is what they prompted me to do. I received an email saying I had successfully cancelled. Thinking it was a done deal, I foolishly deleted the email. Then I saw on PayPal that they had renewed my subscription. When I emailed them to find out why, they said they never received my cancellation notice. And unfortunately, I had no proof. A series of emails ensued giving me information I did not see when I signed up. In order to get a refund, they require that you video yourself doing the exercises for at least two weeks. I am not sure this is legal, but I am in the process of finding out. My advice is to read every single word on their site before signing up. But the information may not come up until you have signed up. Beware. There must be a good reason why they are based in Greece. Stay away from them. Go for a walk. It's more enjoyable and cheaper.

    HARNA

    Date: 06/10/2025

    Dear Sandra,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
    It's important to clarify that HARNA is a fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
    We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
    This is confirmation that we decided to refund the said amount of 48.79 EUR in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
    We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
    Best regards,
    HARNA Team

  • Liliana K

    Date: 04/18/2025

    On April 18, 2025 I signed up for the one month promotion for just the workouts. The whole signup process was very misleading and at the end i was charged an extra $50 for coaching. I never authorized this payment or an extra services. It was a completely different transaction on my account. I immediately contacted costumer service and theh refused to refund the charge because it does not align with their refund policy. They claim they value transparency and clear communication but the whole process proved that to be a completely different transaction lie.

    HARNA

    Date: 04/23/2025

    Dear Liliana,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
    It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
    We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
    This is confirmation that we decided to refund the amount of 49.99 USD in full. Your subscriptions have been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
    We believe that the best solution has been found for you and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
    Best regards,
    HARNA Team

  • DeAnna T

    Date: 04/11/2025

    Very deceptive business practices. Do NOT use this service! I paid for the first 3 months at a reduced rate but was not told when it would or that it would renew. When I checked my account on the app there was nothing that showed it would renew or that I could access or contact them to cancel anything. It just didn't appear. When I clicked on the help button there was nothing there. It wasn't until after they posted the renewed charge that the app suddenly showed all their contact information. I had to get their contact information from my bank. I see others have had the same problem. They are refusing to refund standing behind a refund policybthat is bate and switch policy. Do yourself a favor and move along, save yourself the frustration.

    HARNA

    Date: 04/29/2025

    Dear DeAnna,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
    It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
    We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
    This is confirmation that we decided to refund the said amount of 69.99 USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
    We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
    Best regards,
    HARNA Team

  • Brigid M

    Date: 11/22/2024

    This company is a scam! Do Not use their app or sign up for a week trail! They charged me $49.99 for meal coaching I never wanted and 10.99 for week trial. Then want to keep billing you on your their bogus subscription. Their website is not user friendly and they make it nearly impossible to cancel. They will Not refund my money and only communicate thru email. I have reported them to my bank and credit card and will stop payment. Please learn from my mistake. Stay far away from this company!!!

    HARNA

    Date: 12/02/2024

    Dear Brigid,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
    It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
    We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
    Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Based on the information under your account, you have already opted for a chargeback of 49.99 USD through your bank. This process can take some time, usually between 30 to 90 days, and the bank will be processing the refund for this transaction.
    Our recommendation would be to wait for a notification from your bank regarding the progress of the chargeback. Once they have completed the process, you should receive a notification confirming that the refund has been processed.
    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
    Best regards,
    HARNA Team

  • Alli W

    Date: 11/16/2024

    SCAM. SCAM. SCAM. Horrible customer service. The phone number they provide for you is out of service. I accidentally clicked on nutrition and consultation and they charge me $50. I immediately tried to contact them to get that piece canceled and they would not cancel it. I never even used it. It took me a while to find out how to contact them as the number was disconnected. I finally emailed them in the next day. they contacted me and would not refund the money.

    HARNA

    Date: 11/20/2024

    Dear Allison,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
    It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
    We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
    This is confirmation that we decided to refund the amount of 49.99 USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
    Best regards,
    HARNA Team

  • Cherie L

    Date: 10/30/2024

    Can't get onto the exercise program to workout. They block you every where you try to get in. They won't refund your money. They are not in the United States. I can't cancel the program except for signing in. I have tried to sign in for hours and can't. I never receive a code. They are very unethical.

    HARNA

    Date: 11/01/2024

    Dear Cherie,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
    It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information on our website during the payment process.
    Kindly be informed that the login instructions and all relevant explanations were provided for you by our support team.
    We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
    We have reviewed records in our database and identified a total of 40.38 USD in charges to your bank account. This is confirmation that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
    Best regards,
    HARNA Team

    Cherie L

    Date: 11/11/2024

    To stop them from charging you dispute your charge thru your bank. I also did that thru PayPal.
    They are crooks

  • Melissa W

    Date: 09/05/2024

    I contacted the company because I signed up for the 7 day free trial. During the sign up their app froze and then all of the sudden cancelled my free trial, added a a package that I clearly said I didn't want and then charged me over $30. And now they are refusing me a refund. Their app malfunctioned and charged me without my consent and they are refusing to refund me. It's completely unacceptable.

    HARNA

    Date: 09/18/2024

    Dear Melissa,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
    It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
    Kindly be informed that if a free trial is offered, this will be explicitly stated on the price screen before the checkout. As far as we understand, the free trial wasn't offered during the registration, so the subscription was purchased without this option.
    We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
    We have reviewed records in our database and identified a total of 34.38 USD in charges to your bank account. This is confirmation that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
    Best regards,
    HARNA Team

  • Michael T

    Date: 09/02/2024

    0 stars if possible!
    They just want your money.
    Charge for 3 month with fees instead of one month.
    No refund from them. Don’t fall for their app Harnafit!

    HARNA

    Date: 10/25/2024

    Dear Michael,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
    Kindly be informed that we were unable to locate your account in our system under the email [email protected]. This is the reason why we asked you a few times to provide us with your account email in order to resolve the complaint as soon as possible. We received a few replies from you that didn't contain any details regarding your HARNA account and that's why we were unable to process the refund.
    Please provide us your account email for further investigation, otherwise we will not be able to find your payments in our system.
    If you have any questions or comments, please don't hesitate to reach out at *******@harnafit.com. We are always here to help.
    Best regards,
    HARNA Team

HARNA is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.