We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Exercise Programs

HARNA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pricing module is built dishonesty and not transparency. I contacted the business same day once I realized I have unauthorized charges on my account. If you have specific rules in place that guide your decisions to steal potential customers money, without actually listing them, HARNA stole my money and then offered me 3 months free service, to compensate me for any inconvenience, dont want it, I dont have an account with you guys.

    Business Response

    Date: 04/26/2024

    Dear *********,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 

    We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 

    We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges.Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.

    Best regards,
    HARNA Team

  • Initial Complaint

    Date:04/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 04/16/2024 i singed up for an exercise plan that was *****. I was charged Two ***** subscriptions, the only reason i knew was because my apple card notified me of two transactions. I had also added a meal plan prior to knowing i was charged twice, and on the page it was only suppose to be $10 more, well i was charged ***** instead of 10 more. I reached out to cancel and get a refund and the billing department states their policy does not cover my refund request. The policy does not cover overcharges?? Then i check my apple account and the app was charged under free! This was not free. I paid a total of almost $83! And i did not even use the plan. This is absurd. This must be some sort of way of scanning clients. They are refusing to return my money for the over charges.

    Business Response

    Date: 04/26/2024

    Dear *******,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that HARNA  is a cycle-based fitness app for women that knows the nature of your body and provides the best results. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.  

    We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 

    We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges.Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.

    Best regards,
    HARNA Team

    Customer Answer

    Date: 04/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:04/09/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/9/24 I purchased a 3 month subscription from Harna for $25.99. When I checked my bank statement, it shows I am being charged twice for $25.99, totalling to $51.98, which is not what I agreed to pay. Additionally, there is no place to cancel the subscription or to contact support besides an email, that I'm sure will never get returned. Harna is scamming people. The workouts don't match up with the videos. They are solely out to get people's money and not providing the service that they claim.

    Business Response

    Date: 04/10/2024

    Dear *****,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    ?
    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
    ?
    It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
    ?
    We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. Kindly be informed that we are always happy to assist and provide the best solution for our customers via the email **************************************
    ?
    We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. We confirm that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
    ?
    If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.
    ?
    Best regards,
    HARNA Team

    Customer Answer

    Date: 04/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************

  • Initial Complaint

    Date:03/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday, March 25th 2024. I made a subscription purchase to harna. Immediately afterwards I wanted to cancel, no where on the app or website gave me an option to cancel. When I saw my credit card statement, I noticed harna also double charged me. I submitted two emails requesting subscription cancellation, and to also inform them that they had double charged me. As of 18:34 mountain standard time, I have not received correspondence back. I am imploring the better business bureau to look into this business so that I can be properly refunded, and for the business to make it easier to cancel subscriptions.

    Business Response

    Date: 03/28/2024

    Dear *********,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 

    We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 

    We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that this amount was refunded in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges.Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.

    Best regards,
    HARNA Team


    Customer Answer

    Date: 03/29/2024

     
    Complaint: 21485897

    I am rejecting this response because:

    I do not believe the company is sincere in their efforts. This is a predatory company that makes it ****** complicated or outright refusal to have cancel subscription buttons readily available to the consumer. I think this company should be investigated for these predatory practices.

    Sincerely,

    *************************************

  • Initial Complaint

    Date:03/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 1 month subscription which was supposed to be $15. To sign up for their service, you have to take a personalized "4 minute quiz" as they advertised. The whole quiz is a scam- every time you click something or scroll through the quiz to sign up, you unknowingly add "additional options" to your plan. They intentionally hid "no i don't want this" option, so it's impossible to avoid adding unnecessary options to your plan. I got charged $45 more. Their customer service is useless. I don't even know what my "add ons" are, because they don't tell me. They charged me for the service that i never wanted or knew existed. They cannot make me pay for something when i don't even know what i purchased.They also intentionally didn't put "cancel subscription" option on their app. There's no way to cancel or modify your subscription.This is a downright scam, and if you look through the appstore reviews there are so many helpless victims who got scammed like me.

    Business Response

    Date: 03/22/2024

    Dear *********,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. 

    User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Kindly be informed our customers can decline the purchase of the additional materials by clicking the appropriate button on the corresponding purchase window.

    We apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.

    We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that on Mar 08, 2024, we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it could take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.

    Best regards,
    HARNA Team

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/7/24, I thought I was inputting payment informtion as a way to try out the subscription as a trial, as I am shoppigng around for the plan that suits me best. I did select that I would like to try the yoga and diet/nutrition add-ons, which advertised as $9.99 for each. The normal/base program said it was around $25. I was charged 3 times: $26.70, $26.70, and $30.79. immediately, which was when I contacted their support department to cancel the subscription and ask for a refund. They did cancel the subscription, but then said that I "didn't meet the requirements for a refund", and that they would give me an extension of 3 months as a "bonus". I informed them that I now had no intentions of using the program, as I was already suspious of the differences between the advertised price and the charges to my card. They still again said that I didn't meet the requirements for a refund, even though I have never logged into the website to access the services or even downloaded the app to use it. I have never experienced this difficulty with any other subscription service.I have now asked multiple times how to meet these requirements, and have recieved no response back. This is unacceptable.

    Business Response

    Date: 03/21/2024

    Dear ****,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.

    We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.

    We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. We confirm that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.

    Best regards,
    HARNA Team

  • Initial Complaint

    Date:11/30/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was 11/26/23.HARNA states that they provide customizable fitness and workout plans based off the buy-flow survey the app user answers at the beginning of the service.When using HARNA, the plans are labeled as a customizable experience, but there are no options for the user to adjust any intensity for the provided trainings. The user can adjust what style of workout but cannot customize intensity levels once the plan is in place. There are also no modifications for the workouts provided and no way for the app user to adjust to their needs, accordingly, therefore making the app not customizable. The app provides videos with voice over guidance; however, those do not work properly and do not provide a beneficial experience.When asking for a refund, the customer service team relayed that I did not qualify for a refund because I did not meet their set guidelines. However, I followed their guidelines in requesting a refund within 30 days of purchase. I am not physically able to complete their program due to not being able to customize my experience or follow any modifications. They responded saying my request fell under a personal issue and therefore would not ***** even a partial refund.The guideline they said I didnt qualify for was following the plan for 14 days, even after I expressed in email communications that I could not physically continue in a safe manner.The company is pushing for unsafe training methods if a user cannot comply to the training program due to not being able to adjust what is needed for a safe workout.The only offering to resolve the issue was by giving me 3 more months of the app for free, but I had already expressed in email communications that I could not physically do. I was quickly dismissed by their team.Copy of emailed receipt available upon request.

    Customer Answer

    Date: 12/01/2023

    Address per HARNA app is as follows:
    ********************************************************************************************, ******

    Website: harnafit.com

    Phone number: ***************


    Business Response

    Date: 12/12/2023

    Hello,
    My name is ****. I am your personal assistant from the Billing Team.

    I've processed your refunds of ***** USD, ***** USD and ***** USD. It may take up to 5 days to be reflected on your Paypal balance. If you paid by debit or credit card the money will be refunded to your card. Depending on your card issuer, it can take up to 10 days for your refund to appear on a bank statement.

    Your subscription to HARNA has been also successfully canceled. No additional charges will ever occur.

    We sincerely hope that you can find your way back to HARNA someday, so please tell us if there is any way we can improve our product to make it better!

    If you have any questions or comments, feel free to reach us back, we will be glad to assist.

    Regards,
    ****
    HARNA Billing Team

    Customer Answer

    Date: 12/14/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

HARNA is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.