Business ProfileforClub K9

8/22/23: I made a reservation (9/5-9/19/23) for dog training for a rescue (*****) and spoke to ******* (owner's son) telling him that I needed basic manners for her. He asked if she was aggressive and I Said no, just needs some training with basic commands. He said he needed a ****. deposit of a **** training fee. I gave him my credit card, never mentioned anything about it being non-refundable. 8/24/23: Called to cancel the training as I saw he put her in an aggressive dog class. I thought this was too expensive for the basic training she needed. I still wanted to board her 9/5-9/11 tho. I was told the ****. was non-refundable. I was told I could use the ****. for future services (boarding for 5 days was 390. so they would hold onto 600 for future services. I said that's fine but I need the balance back (600.) and I gave plenty of notice for the cancellation. Club K9 was not out anything; no time, no money, no nothing. I asked to speak to **** but was told he was "on the road" and unavailable. My husband called and got ahold of **** who said that no way were we getting our ****. back and that he's done this numerous times and he always wins. He said that my contract from 2020 that I signed for my dog, Whiskey, was binding for any other subsequent services at club K9 even tho its for a new dog and 3 years later. ******* knew exactly what he was doing. Needless to say, ******* was rude and arrogant as noted in the many online reviews. I tried to access my club k9 account to make sure there was no credit cards giving them access to more money but I'd been blocked. So, I am NOT able to utilize any money from the ****. as offered. This guy and his mother have obviously done this may times. I'm amazed how loyal customers can be treated so poorly. So I am out ****. from Club K9, they're ****. richer bc I trusted them. I'm very surprised they are still in business with these unethical business practices. Something tells me it will catch up to them.