Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel this company's services and I keep getting rebilled. Their website is terrible and I could not remove my credit card number. I then by error bought another package and cannot find a way to return the service. I want my account closed and a refund if I am unable to dispute the charges on m card.

  Business Response

  Date: 07/28/2025

  Dear *****,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau.

  We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

  TheBest PDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

  Our records indicate that on , you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

  Upon thorough review of your account, we can confirm that all requested charges (totaling $40.90) have been fully refunded. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.

  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.

  Best regards,
  TheBestPDF Team

  
  

  Customer Answer

  Date: 07/28/2025

  The company has responded and issued a refund 

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The company has responded and issued a refund 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/28/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Be careful they are big cheaters I buy just one time photo compression facility just to reduce its weight of one photo. The payment was 1 after that they used my card details and took away ***** So I got only one picture compressed in 40.

  Customer Answer

  Date: 07/28/2025

  My name is ******  Naqvi 

  Customer Answer

  Date: 07/28/2025

  ****** ***** is my name 

  Business Response

  Date: 07/28/2025

  Dear ******,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

  Our records indicate that on June 19, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** GBP unless canceled before the time of renewal.

  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

  Upon thorough review of your account, we have confirmed charges totaling ***** GBP and 0.99 USD. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.

  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.

  Best regards,
  TheBestPDF team

  
  

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response provided by the business regarding my complaint ID ********. The respondent is now willing to issue a refund that was previously denied. I am truly thankful to all of you for your support.There is no doubt that I received a prompt response once you became involved in the matter. I find this resolution satisfactory and consider the matter resolved. GOD BLESS U ALL
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 2nd, 2025, I ordered and purchased a filled w4 form for .95 cents. I was later on July 9th 2025 charged ***** for a subscription. This is a very predatory practice. I sent and email and they immediately canceled my subscription without offering a refund. So I have now paid for a subscription I don't have access to with a refund. I am sure I am not the only. I want a full refund.

  Business Response

  Date: 07/09/2025

  Dear *******,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

  
  TheBestDPF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

  
  Our records indicate that on July 2, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.

  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  Upon thorough review of your account, we have confirmed charges totaling ***** USD. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.

  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.

  Best regards,
  TheBestPDF Team

  Customer Answer

  Date: 07/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/08/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked the business to refund a monthly payment for July 2025 of *****, after catching that I have been billed for the last 3 months incorrectly a fee of *****. I had only used the service one time for what I understood to be a one time charge of .95 cents. After catching the error this month, I asked them to refund just for the month of July, but per their policy (that does not support customers) they do no refunds. I have not used their services since the one-time charge and find it very reasonable that I only asked for the July refund. Now, after the hassle, I am seeking a full-refund for services not rendered and unclear policies on using their product once and then being charged monthly an exorbitant amount for the service they provide.

  Customer Answer

  Date: 07/08/2025

  Good morning, the business did reach out to me late last night and offered to refund the July payment. It is not the full amount, but they were finally communicative and helpful in a resolution. 

  Business Response

  Date: 07/08/2025

  Dear *****,
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.
  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on April 30, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
  
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  
  Upon thorough review of your account, we can confirm that all charges (totaling $160.75) have been fully refunded. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.
  
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  
  Best regards,
  TheBestPDF Team
  

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Good morning, the business did reach out to me late last night and offered to refund the July payment. It is not the full amount, but they were finally communicative and helpful in a resolution. 

  
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business charged me $0.95 cents for which I agreed but didnt receive my pdf I paid for and then turned around and charged me $39.95 a payment I never agreed to.

  Business Response

  Date: 06/25/2025

  Dear ********,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  Our records indicate that on June 17, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** unless canceled before the time of renewal.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  Upon thorough review of your account, we have confirmed charges totaling $*****. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you. Best regards,
  TheBest PDF Team.

• Initial Complaint

  Date:06/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like the other complaints about The Bestpdf on this site, I made a one time purchase and paid 99 cents. Then quickly cancelled the service. Only to find out there was another fee for a monthly membership *****, that I never authorized. I made a one time purchase and did not agree to entering a membership that i did not agree upon.

  Business Response

  Date: 06/23/2025

  Dear Pang,
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.
  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on June 13, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
  
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  
  Upon thorough review of your account, we can confirm that all charges (totaling $40.90) have been fully refunded. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.
  
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  
  Best regards,
  TheBestPDF Team
  

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jun 12 I need a W9 form and thus looked for a form online to fill up. At the end it requested me to pay $0.95 to thebestpdf.com for the pdf file generated, which I did. On Jun 15 I suddenly found on my bank account that besides $0.95 one time charge there was a charge of $39.95, monthly subscription fee from thebestpdf.com pending. I immediately looked for the customer service contact of the company. I called and wrote an email to the customer service of ****************** to request on refunding of the $39.95 charge and canceling the monthly subscription which I never did. They only replied that they would cancel the monthly subscription but continued placing the charge and completing the transaction on Jun 18 to charge me $39.95. I wrote a complaint and requested for refund of $39.95, but never received any reply ************* looked like a scam. Would you please help get my $39.95 back? My account with ****************** is my email: *************************** .Thank you very much.

  Business Response

  Date: 07/11/2025

  Dear *******,
  

  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website. During the purchase process, users are informed that their subscription will automatically renew unless they cancel it before the renewal date. This information is prominently provided twice: (1) during the subscription flow, and (2) in the post-purchase confirmation email.
  

  Our records indicate that on June 5, 2025, you subscribed to our introductory 7-day offer, which automatically converts to a monthly subscription at the full price of $39.95 unless canceled before the time of renewal. We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  

  Upon thorough review of your account, we have confirmed charges totaling $39.95, and also confirmed that youve already disputed the charge through your bank or card provider.
  

  When this happens, your payment provider places the transaction under investigation and temporarily takes over the process. This means the funds are put on hold, and our system is restricted from issuing a refund or interacting with the payment until your bank completes its review.
  

  The dispute is essentially a formal request asking your bank to evaluate whether the charge was valid. As part of this, your bank will usually reach out to us for supporting information and then make a final decision based on the details provided by both sides.
  

  As the case is in their hands now, we kindly ask you to wait for your providers final resolution. Once its closed, your bank will notify you directly about the outcome.
  

  In the meantime, we would like to assure you that your subscription has been fully canceled, and weve ensured that no additional charges will occur.
  

  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  

  Best regards,
  TheBestPDF Team

  
  

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 7-day trial to translate a 58-page PDF from English to Vietnamese. I uploaded it numerous times, but each time the result was unchanged - it remained in English.Since this was the sole purpose of the purchase, I reached out to customer service requesting a refund and cancellation of my subscription because their service is faulty.I was instead told that it was a non refundable purchase. Their service is faulty at best or straight fraudulent at worst. The response given is a canned email that consistently states my account is closed with no refunds possible.I dont see why I should be denied a refund for a service they did not provide, despite it being what I implicitly signed up for.

  Business Response

  Date: 06/16/2025

  Dear ****,
  
  Thank you for bringing your concerns to our attention through the Better Business Bureau. We take all customer feedback seriously and appreciate the opportunity to respond and clarify the matter.
  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on June 14, 2025, you signed up for our 7-day trial offer for $0.95 via our website. This trial provides full access to our PDF editing and translation tools, and it does not result in any automatic renewal unless explicitly continued by the user. After reviewing your account, we can confirm that no further charges have been applied, and your subscription has not been renewed beyond the initial trial.
  
  Were very sorry to hear that the translation feature did not meet your expectations. While our platform supports document translation, outcomes can vary depending on document formatting, embedded content, or language detection issues. We understand how disappointing that must have been given your specific needs, and we regret any frustration this caused.
  
  We recognize the importance of maintaining trust and goodwill. As such, we have issued a full refund of the $0.95 you were charged. This has also been accompanied by a full cancellation of your subscription, ensuring no future charges will occur. Refunds typically take 710 business days to appear, depending on your banks processing times.
  
  If you have any further questions or need assistance, we encourage you to reach out to us directly at *********************** We remain committed to improving our service and ensuring a positive experience for all users.
  
  Sincerely,
  TheBestPDF Team

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The price was $.99 for 7 days, and autorenewed at $39.99. The service wasnt used after 7 days, and they will not refund the transaction

  Business Response

  Date: 06/10/2025

  Dear *******,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  Our records indicate that on May 29, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  Upon thorough review of your account, we have confirmed charges totaling $40.90. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  Best regards,
  TheBestPDF Team
  

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 7-day trial with **********, which appeared to be free or low-cost. However, after the trial period ended, I was charged without clear consent or notice.Last year, I experienced the same issue: I was charged unexpectedly after a trial, and when I complained, the company offered me a lifetime subscription as compensation. That promise was never fulfilled the account was never activated properly.Recently, I attempted another 7-day trial using a new account, thinking the previous issue was resolved. But I was charged again despite having been told I would receive a lifetime subscription in the past.I contacted customer support and asked for a refund. Instead of resolving the issue, they refused and said all payments are non-refundable. This feels unfair and deceptive, especially considering they never fulfilled the lifetime account they promised before.I believe this is a pattern of misleading practices where users are charged after a trial without proper disclosure, and then denied refunds, even when the company has previously acknowledged the problem.

  Business Response

  Date: 06/02/2025

  Dear Ayomide
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  We aim to deliver the best possible experience to all our customers. In this case, we were not able to locate any charges from our side based on the information available from your message on the BBB. We will reach out to you at the email address to request additional information so we can investigate this matter further.
  Should you have any additional questions or require further clarification, please contact our support team at **********************************. We remain committed to assisting you.
  
  Best regards,
  TheBestPDF