Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 7 2025 I signed up for a 99 cent trial offer and 8 days later was charged $39.95 for a subscription When I saw the charge on my debit card I emailed the company customer service team and was told that I neglected to cancel my subscription as stated on their website I believe the website was deceptive because the cancellation policy was not obviously visible I was told they could not refund or reverse the charge but they finally told me that they would cancel my subscription and provide me two years free by a customer service representative named Kaia.Yesterday I was c Then yesterday October 21 I was charged another $39.95 and when I responded to Kaias email and called attention to the additional charge a different representative responded telling me my subscription wasnt canceled in time and that they couldnt refund the recent charge I told that representative that I wanted a refund and was told again that they couldnt do it I dont believe that they couldnt reverse the charge because other charges have been reversed or refunded It is my opinion that the company is guilty of deceptive practices and that potential customers should be made aware

  Business Response

  Date: 10/22/2025

  Dear Customer,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  Our records indicate that on October 7, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
  Additional $0.99 This separate charge is for optional additional features that were selected during your use of the platform. These features are designed to enhance your experience and are billed individually, outside of the trial plan. 
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  Upon thorough review of your account, we have confirmed charges totaling ***** USD. Given the circumstances, we have authorized a complete refund of this amount.We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  Should you have any additional questions or require further clarification, please contact our support team at [*************************************].We remain committed to assisting you.
  Best regards,
  TheBestPDF Team.

  Customer Answer

  Date: 10/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Merchant provided my refund 

  
  

  
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:10/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10-13-2025 I ordered a W-9 from Best PDF and paid $0.99 through my ****** account. I declined all subscription requests. This is why I was charged $********** (10-20-25) I was charged $39.95 through my ****** account for a monthly subscription. I never agreed to any subscription.I have disputed this charge with *******I have disputed this charge with Best PDF. My Best PDF request # is *******.I should not have to wait up to 45 days for ****** to figure things out. Best PDF should immediately refund this charge.

  Business Response

  Date: 10/22/2025

  Dear ****,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

  Our records indicate that on October 13, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.

  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

  Upon thorough review of your account, we have confirmed charges totaling ***** USD. Given the circumstances, we are ready to authorize a complete refund of this amount. However, at the moment, there is no technical possibility to do so, as ****** restricts refunds for transactions that remain under active dispute review.

  Once ****** updates the dispute status and the case is closed on our side, we will immediately process the refund.

  Best regards,
  TheBestPDF Team

  Customer Answer

  Date: 10/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Per the business, a third party payment processor must complete their review before the business can issue me a credit. The business has promised to issue me a full credit regardless of what the third party payment processor determines. I believe the business will do that and I find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:10/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of Charges:I initially subscribed to the 7-Day Basic Access plan for USD 0.95 and cancelled my subscription with email confirmation received that my subscription has ended on 11th August 2025. I did not receive any email notification regarding renewal, but was subsequently charged USD ***** on 14 September 2025, which I then changed my subscription to the Pro Pack plan (USD 0.99). However, I was again charged USD ***** on 14 October 2025, and also charged twice for the Pro Pack plan on the same date.I clearly cancelled my subscription early after understanding the renewal terms, yet charges were still made. Additionally, I was charged twice for the Pro Pack Plan (USD 0.99) although I only subscribed once.I received their email reply stating that it was non refundable. Based on their policy, I should therefore be eligible for a refund.

  Business Response

  Date: 10/16/2025

  Dear *******,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

  Our records indicate that on September 2, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.

  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

  Upon thorough review of your account, we can confirm that all charges (totaling ***** USD) have been fully refunded. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.

  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.

  Best regards,
  TheBestPDF Team

  Customer Answer

  Date: 10/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:10/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file an complaint and a refund for a subscription that was made on the best pdf I didn't give permission for 39 euro's being taken out of my account and than a total of 50 euros . how can you help me ?

  Business Response

  Date: 10/13/2025

  Dear ******,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  Our records indicate that on August 29, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** EUR unless canceled before the time of renewal.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  Upon thorough review of your account, we have confirmed charges totaling ***** EUR. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  Best regards,
  TheBestPDF Team

• Initial Complaint

  Date:10/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/20, I made a purchase for a one time service of $.99. It was not made clear that there was a subscription attached to the purchase. On 10/2 I was charged $39.95 for a subscription that I did not agree to as I had only purchased a one time service. I was not informed that I would be charged for this and was not made aware that my account had been charged until I checked my bank statement. I immediately went to the company website and cancelled my account. I was charged another $.99 charge on 10/9 after cancellation. After trying to contact the company, I received an automated response and was offered 2 years of free services which I declined. I have not heard back about a refund for a service that I did not purchase.

  Business Response

  Date: 10/13/2025

  Dear Kayleigh,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  Our records indicate that on September 20, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  Upon thorough review of your account, we have confirmed charges totaling $42.88 USD. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  Best regards,
  TheBestPDF Team

• Initial Complaint

  Date:10/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged me twice. I wish a refund and for them to stop billing me. I left a message 10/6/25 and one earlier. I do not wish to upload my bank statement, see transactions below. 9/18/25 - #********AS66K1P14 tbestpdf LasVegas NV 7/25 - 24793386E02WEM22S tbestpdf LasVegas NV

  Business Response

  Date: 10/07/2025

  Dear **********,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  Our records indicate that on April 14, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  Upon thorough review of your account, we have confirmed charges totaling $240,65. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  Best regards,
  TheBestPDF Team

• Initial Complaint

  Date:10/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company keeps submitting charges to my credit card, although I have tried to cancel the account. When I call customer service, they hang up.

  Business Response

  Date: 10/08/2025

  Dear *****,We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.Our records indicate that on Aug 23 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.We have reviewed your account, and it appears that the subscription was not cancelled on your end, which is why attempts at charging the subscription continued until your inquiry to ***** of now, we have reviewed your account and processed the cancellation of your subscription as requested, and no further attempts for a subscription will occur.Should you have any additional questions or require further clarification, please contact our support team at ************************************. We remain committed to assisting ******** regards,
  TheBestPDF Team

• Initial Complaint

  Date:10/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to the 7 day trial and now I'm being charged for 6 months - each month *****. I cannot locate any email confirmation to each additional charge or correspondence that indicates how I can end this service. I do not wish to get billed for a service I am not using. I wish to end the service and be refunded.

  Business Response

  Date: 10/03/2025

  Dear *****,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

  Our records indicate that on April 29, you subscribed to our introductory 7-day offer, which automatically converts to the subscription at the full price of ***** USD unless canceled before the time of renewal.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

  Upon thorough review of your account, we have confirmed charges totaling ****** USD. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.

  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.

  Best regards,
  TheBestPDF Team.

  
  

• Initial Complaint

  Date:10/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 24 I made a purchase of one time $0.95 for converting some documents( most features doesnt do what its supposed to do).I received confirmation email and it also stated that subscription will automatically renewed at $39.95 per month. It worried me so I unsubscribed it before 7 days. On October 1, another email showed I was charged $39.95 which I did consent of . I did not made any purchases, I want my money back !

  Business Response

  Date: 10/02/2025

  Dear ****,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  Our records indicate that on September 25, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  Upon thorough review of your account, we have confirmed charges totaling $40,9. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  Best regards,
  TheBestPDF Team

• Initial Complaint

  Date:10/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Use thebestpdf.com on August 29, 2025. Did a one-time download for 99cents and a 7-day plan for $1.95. Seven days later, on September 4, I was charged 2 x $39.95 for two monthly subscriptions which ran concurrently. How is it even possible to have two 30-day subscriptions running at the same time for one service?! I reached out the company immediately and requested a refund. At first, they appear helpful and agreed to cancel the subscriptions. By September 30 I realized I still had not received my refund and so I contacted the company. They offered me 2-year access instead of a refund. I respectfully declined, as I prefer to use the service on demand and cannot afford to invest so much for a service that use only now and again. They did not respond to my email. I wrote the following day citing their Subscription Terms, which states:"The subscription renews automatically at the end of each period (each week, month, 6 months, year, or otherwise, depending on the option selected by you at the time of purchase) until you cancel."Given this policy, I explained that based on the options I selected at checkout, if my 7-day plan renewed at the end of the period, renewal would have only been $1.95 for the second week, and the single file download (albeit this product should not even have a renewal as it is a single download), would only have been 99cents. Thus, I kindly asked that they deduct the $2.99 and refund me the balance of my money, since it is clear that based on their policy I was overcharged in error.They have not replied to my email and also there is no credit on my account, as I used the service on September 26th and had to pay upfront.

  Business Response

  Date: 10/01/2025

  Dear Baby,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

  Our records indicate that on August 21, you subscribed to our introductory 7-day offer, which automatically converts to the subscription at the full price of $39.95 unless canceled before the time of renewal.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  Upon thorough review of your account, we have confirmed charges totaling $82.80. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.

  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.

  Best regards,
  TheBestPDF Team.

  
  

  Customer Answer

  Date: 10/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******