Computer Software
TheBestPDF.comThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 52 total complaints in the last 3 years.
- 52 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/01/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Use thebestpdf.com on August 29, 2025. Did a one-time download for 99cents and a 7-day plan for $1.95. Seven days later, on September 4, I was charged 2 x $39.95 for two monthly subscriptions which ran concurrently. How is it even possible to have two 30-day subscriptions running at the same time for one service?! I reached out the company immediately and requested a refund. At first, they appear helpful and agreed to cancel the subscriptions. By September 30 I realized I still had not received my refund and so I contacted the company. They offered me 2-year access instead of a refund. I respectfully declined, as I prefer to use the service on demand and cannot afford to invest so much for a service that use only now and again. They did not respond to my email. I wrote the following day citing their Subscription Terms, which states:"The subscription renews automatically at the end of each period (each week, month, 6 months, year, or otherwise, depending on the option selected by you at the time of purchase) until you cancel."Given this policy, I explained that based on the options I selected at checkout, if my 7-day plan renewed at the end of the period, renewal would have only been $1.95 for the second week, and the single file download (albeit this product should not even have a renewal as it is a single download), would only have been 99cents. Thus, I kindly asked that they deduct the $2.99 and refund me the balance of my money, since it is clear that based on their policy I was overcharged in error.They have not replied to my email and also there is no credit on my account, as I used the service on September 26th and had to pay upfront.Business Response
Date: 10/01/2025
Dear Baby,
We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
Our records indicate that on August 21, you subscribed to our introductory 7-day offer, which automatically converts to the subscription at the full price of $39.95 unless canceled before the time of renewal.
We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
Upon thorough review of your account, we have confirmed charges totaling $82.80. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
Best regards,
TheBestPDF Team.Customer Answer
Date: 10/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:09/19/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Similar to other complaints, I purchased the $1 week use of the best pdf, and was met with an unwanted subscription of $40 a month for the past 4 months (charges dated 06/18/25 , 07/19/25 , 08/17/25 , and 09/16/25). I am requesting a full refund on these charges and any subcription / account to be disabled. My account ID is ************************************ for the website.Business Response
Date: 09/19/2025
Dear ******,
We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
We aim to deliver the best possible experience to all our customers. In this case, we were not able to locate any charges from our side based on the information available from your message on the BBB. We will reach out to you at the email address to request additional information so we can investigate this matter further.
Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
Best regards,
TheBestPDF TeamInitial Complaint
Date:09/18/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a one day use from the best pdf for .95. I did not want a free trial because I did not want any surprise charges. A week later I was charged *****. When I reached out the company says oh Im sorry the terms were confusing for you. They then offered a 2 year subscription. I just want my money back. It has been 2 weeks and still not resolved. I never agreed to a free trial or to a subscription!Business Response
Date: 09/18/2025
Dear Customer,
We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
We aim to deliver the best possible experience to all our customers. In this case, we were not able to locate any charges from our side based on the information available from your message on the BBB. We will reach out to you at the email address to request additional information so we can investigate this matter further.
Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
Best regards,
TheBestPDF TeamInitial Complaint
Date:09/15/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is charging me monthly for a service that I do not want. How can I get them to stop?Business Response
Date: 09/15/2025
Dear *****,
We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
Our records indicate that on June 17, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
Upon thorough review of your account, we have confirmed charges totaling $120.80. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
Best regards,TheBestPDF team.
Initial Complaint
Date:09/15/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 08/22/25, a purchase was made to Thebestpdf.com for $0.95. I made this payment as a one time purchase and was not made clear of a subscription based service by the website or the company. On 09/14/25, a charge was made to my card for $39.95. After looking in to the issue, many others have made the same complaint and detailed that the business is not transparent in the slightest about this subscription. I immediately reached out to the company regarding cancelling the subscription, which was cancelled, but have had no response to a refund. I am seeking a full refund of the $39.95 charge.Business Response
Date: 09/17/2025
Dear *****,
We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.
TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
Our records indicate that on August 22, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
Upon thorough review of your account, we have confirmed a charge of $39.95. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.
Regarding the refund, please note that while we have processed it immediately, it typically takes 710 business days to appear in your account, depending on your banking institutions processing times.
Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
Best regards,
TheBestPDF TeamCustomer Answer
Date: 09/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********Initial Complaint
Date:09/15/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company makes it super unclear that you're signing up for a monthly subscription. It looks like you're paying a one time fee to compress or combine pdf's, but buried deep within that agreement is the monthly fee of $39.95. My bad for not getting out my microscope to review the terms, but they're making it unclear on purpose.Business Response
Date: 09/15/2025
Dear Sascha,
We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
Our records indicate that on August 14, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
Upon thorough review of your account, we have confirmed charges totaling ***** USD. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
Best regards,
TheBestPDF TeamInitial Complaint
Date:09/15/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 5th 2025, I made a purchase of $0.95 for a 7-day trial from THEBESTPDF for one file, even though I had started the process thinking it was free, because thats what the website link says. PDF Converter [FREE]. So, I was duped the first time thinking it was free, then a second time when I thought itd be a one time payment of $0.95 for a 7-day trial, but today, received a charge of $39.95. So basically I needed one document that was meant to be [FREE] and ended up paying $0.95 and now $39.95. I reached out to the Support Team wanting to be civilized, but no one was offering me a solution that I was looking for: a refund for the unauthorized charge of $39.95. And it seems that many others have this happening to them too, which I wish I knew about beforehand to avoid this distress and trouble.Business Response
Date: 09/15/2025
Dear Jade,
We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
Our records indicate that on September 5, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
Upon thorough review of your account, we have confirmed charges totaling $40.90. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
Should you have any additional questions or require further clarification, please contact our support team at [support email]. We remain committed to assisting you.
Best regards,TheBestPDF team.
Customer Answer
Date: 09/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do wish to bring the the business's attention that they should not be mislabeling their website description as "[FREE]" when it truly is not.
Sincerely,
**** ******Initial Complaint
Date:09/11/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/5/2025 I tried to change a pdf document to jpeg. The website said it could do that, for $.95. Except, it didn't work. And, I believe I canceled everything that day. Today I got a alert from my bank telling me that this company was charging me $39.95, which I did not authorize, when I *********** resolve this issue, want ALL of my personal information deleted and they NEVER contact me again.Customer Answer
Date: 09/11/2025
On 9/5/2025 I tried to change a pdf document to jpeg. The website said it could do that, for $.95. Except, it didn't work. And, I believe I canceled everything that day. Today I got a alert from my bank telling me that this company was charging me $39.95, which I did not authorize, when I canceled. To resolve this issue, I want ALL of my personal information deleted and they NEVER contact me again.Customer Answer
Date: 09/12/2025
I was asked to add my first name, which is ******. Additionally, the company has deleted the account.Business Response
Date: 09/15/2025
Dear ******,
We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
Our records indicate that on September 4, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
Upon thorough review of your account, we have confirmed charges totaling $0.95, since the monthly renewal hasn't been succesfull and has been declined by yopur payments provider. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
Best regards,TheBestPDF team.
Customer Answer
Date: 09/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:09/11/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unauthorized transcation on my behalf without my consentBusiness Response
Date: 09/11/2025
Dear Sydney,
We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
Our records indicate that on September 3, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
Upon thorough review of your account, we have confirmed charges totaling $42,88. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
Best regards,
TheBestPDF TeamInitial Complaint
Date:09/11/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After purchasing the $0.95 for a one time pdf, I was in absolute confusion when notified I was being charged $39.95 only a few days later. I signed up thinking it was just a simple PDF tool, tried the free trial, and ended up stuck in a subscription I literally COULD NOT cancel. Every time I went onto the page to reload and cancel my subscription I was stuck on a loading screen for ages. For. Ages. After the whole fiasco was done and I had finally been able to cancel, I wanted to see if anyone else had experienced my same issue. come to my surprise the moment I look up anything related to thebestpdf.com its nothing but negatives- actually most of the internet says that it is a scam. Im such a careful person on the internet and being a college student, there are only certain things I put my money into and a $39.95 subscription fee into a pdf editor i was never going to use again in my life was NOT one of those things. To say this whole experience is an inconvenience is being generous- I want a refund and 100% will be warning my fellow friends and family of this website.Business Response
Date: 09/11/2025
Dear Rymelle,
We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
Our records indicate that on August 27, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
Upon thorough review of your account, we have confirmed charges totaling $40,9. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
Best regards,
TheBestPDF Team
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