Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked the business to refund a monthly payment for July 2025 of *****, after catching that I have been billed for the last 3 months incorrectly a fee of *****. I had only used the service one time for what I understood to be a one time charge of .95 cents. After catching the error this month, I asked them to refund just for the month of July, but per their policy (that does not support customers) they do no refunds. I have not used their services since the one-time charge and find it very reasonable that I only asked for the July refund. Now, after the hassle, I am seeking a full-refund for services not rendered and unclear policies on using their product once and then being charged monthly an exorbitant amount for the service they provide.

  Customer Answer

  Date: 07/08/2025

  Good morning, the business did reach out to me late last night and offered to refund the July payment. It is not the full amount, but they were finally communicative and helpful in a resolution. 

  Business Response

  Date: 07/08/2025

  Dear *****,
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.
  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on April 30, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
  
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  
  Upon thorough review of your account, we can confirm that all charges (totaling $160.75) have been fully refunded. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.
  
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  
  Best regards,
  TheBestPDF Team
  

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Good morning, the business did reach out to me late last night and offered to refund the July payment. It is not the full amount, but they were finally communicative and helpful in a resolution. 

  
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business charged me $0.95 cents for which I agreed but didnt receive my pdf I paid for and then turned around and charged me $39.95 a payment I never agreed to.

  Business Response

  Date: 06/25/2025

  Dear ********,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  Our records indicate that on June 17, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** unless canceled before the time of renewal.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  Upon thorough review of your account, we have confirmed charges totaling $*****. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you. Best regards,
  TheBest PDF Team.

• Initial Complaint

  Date:06/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like the other complaints about The Bestpdf on this site, I made a one time purchase and paid 99 cents. Then quickly cancelled the service. Only to find out there was another fee for a monthly membership *****, that I never authorized. I made a one time purchase and did not agree to entering a membership that i did not agree upon.

  Business Response

  Date: 06/23/2025

  Dear Pang,
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.
  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on June 13, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
  
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  
  Upon thorough review of your account, we can confirm that all charges (totaling $40.90) have been fully refunded. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.
  
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  
  Best regards,
  TheBestPDF Team
  

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 7-day trial to translate a 58-page PDF from English to Vietnamese. I uploaded it numerous times, but each time the result was unchanged - it remained in English.Since this was the sole purpose of the purchase, I reached out to customer service requesting a refund and cancellation of my subscription because their service is faulty.I was instead told that it was a non refundable purchase. Their service is faulty at best or straight fraudulent at worst. The response given is a canned email that consistently states my account is closed with no refunds possible.I dont see why I should be denied a refund for a service they did not provide, despite it being what I implicitly signed up for.

  Business Response

  Date: 06/16/2025

  Dear Tina,
  
  Thank you for bringing your concerns to our attention through the Better Business Bureau. We take all customer feedback seriously and appreciate the opportunity to respond and clarify the matter.
  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind—all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on June 14, 2025, you signed up for our 7-day trial offer for $0.95 via our website. This trial provides full access to our PDF editing and translation tools, and it does not result in any automatic renewal unless explicitly continued by the user. After reviewing your account, we can confirm that no further charges have been applied, and your subscription has not been renewed beyond the initial trial.
  
  We’re very sorry to hear that the translation feature did not meet your expectations. While our platform supports document translation, outcomes can vary depending on document formatting, embedded content, or language detection issues. We understand how disappointing that must have been given your specific needs, and we regret any frustration this caused.
  
  We recognize the importance of maintaining trust and goodwill. As such, we have issued a full refund of the $0.95 you were charged. This has also been accompanied by a full cancellation of your subscription, ensuring no future charges will occur. Refunds typically take 7–10 business days to appear, depending on your bank’s processing times.
  
  If you have any further questions or need assistance, we encourage you to reach out to us directly at [email protected]. We remain committed to improving our service and ensuring a positive experience for all users.
  
  Sincerely,
  TheBestPDF Team

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The price was $.99 for 7 days, and autorenewed at $39.99. The service wasnt used after 7 days, and they will not refund the transaction

  Business Response

  Date: 06/10/2025

  Dear Anthony,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  Our records indicate that on May 29, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  Upon thorough review of your account, we have confirmed charges totaling $40.90. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  Should you have any additional questions or require further clarification, please contact our support team at [email protected]. We remain committed to assisting you.
  Best regards,
  TheBestPDF Team
  

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 7-day trial with **********, which appeared to be free or low-cost. However, after the trial period ended, I was charged without clear consent or notice.Last year, I experienced the same issue: I was charged unexpectedly after a trial, and when I complained, the company offered me a lifetime subscription as compensation. That promise was never fulfilled the account was never activated properly.Recently, I attempted another 7-day trial using a new account, thinking the previous issue was resolved. But I was charged again despite having been told I would receive a lifetime subscription in the past.I contacted customer support and asked for a refund. Instead of resolving the issue, they refused and said all payments are non-refundable. This feels unfair and deceptive, especially considering they never fulfilled the lifetime account they promised before.I believe this is a pattern of misleading practices where users are charged after a trial without proper disclosure, and then denied refunds, even when the company has previously acknowledged the problem.

  Business Response

  Date: 06/02/2025

  Dear Ayomide
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  We aim to deliver the best possible experience to all our customers. In this case, we were not able to locate any charges from our side based on the information available from your message on the BBB. We will reach out to you at the email address to request additional information so we can investigate this matter further.
  Should you have any additional questions or require further clarification, please contact our support team at **********************************. We remain committed to assisting you.
  
  Best regards,
  TheBestPDF

• Initial Complaint

  Date:05/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this service to convert a PDF and was charged .95 cents. They then signed me up for a subscription unknowingly to me, where I was charged $39.95 a week later. I never authorized this, and based on the other reviews of this company, it seems like theyre just running a shady business practice to squeeze $40 out of people who just needed a single PDF converted.

  Business Response

  Date: 05/26/2025

  Dear ******,

  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

  The Best PDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

  Our records indicate that on May 18, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of USD ***** unless canceled before the time of renewal.

  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

  Upon thorough review of your account, we can confirm that all charges (totaling USD *****) have been fully refunded. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.

  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.

  Best regards,
  The Best PDF Team

• Initial Complaint

  Date:05/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: May 12, 2025 Cost: .95 (or so I thought)I used the service of editing a pdf; to send a request to a hospital for them to share medical records to my husband's primary care provider. The hospital received the paperwork. The transaction done until they charge me $39.95 for a subscription. I only wanted the service once, not a subscription. I contacted them, no refund. Non-refundable they say, even though I haven't and won't use the subscription. ****** also denied me a refund. I paid money for a service I never use, if that's not fraudulent I don't know what is.

  Business Response

  Date: 05/31/2025

  Dear *****,
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.
  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on May 12, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
  
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  
  Upon thorough review of your account, we have confirmed charges totaling $40.90. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.
  
  Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institutions processing times.
  
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  
  Best regards,
  TheBestPDF Team
  

  Customer Answer

  Date: 06/16/2025

  Hi, I have received a refund. Thanks to your help, this has  come to a successful resolution.

  Thank you,

  ***** ********

  ***********************************

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've tried to contact them via email and phone but no response. I want a refund.

  Business Response

  Date: 05/21/2025

  Dear *****,
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.
  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on May 7, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
  
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  
  Upon thorough review of your account, we have confirmed charges totaling $41.90. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.
  
  Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institutions processing times.
  
  Should you have any additional questions or require further clarification, please contact our support team at . We remain committed to assisting you.
  
  Best regards,
  TheBestPDF Team
  

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the $1 fee to access a document I needed. They unknowingly signed me up for a subscription and then charged me without my permission. To rectify this they gave me two years free for a service I will never use again. They are clearly used to this complaint based on the email response. They are now not responding to emails.

  Business Response

  Date: 04/16/2025

  Dear ******,
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  
  PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on April 7th, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
  
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  
  Upon thorough review of your account, we have confirmed charges totaling $39.95. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  
  Best regards,
  PDF GURU Team

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **** ******