Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently noticed that there are 7 transactions in total dating back to June of 2025. June 24 2025 there was a charge for 95 cents. Then, on July 1, July 31, September 2, September 9, October 29, and November 28, there were charges for $39.95. This is a total of $240.65. I never authorized any of these charges and I never would have signed up for a subscription for this platform.

  Business Response

  Date: 11/29/2025

  Dear ******,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

  The Best PDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

  Our records indicate that on June 18, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.

  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

  Upon thorough review of your account, we have confirmed charges totaling ****** USD. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.

  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.

  Best regards,
  The Best PDF Team.

  
  

  Customer Answer

  Date: 12/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:11/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was defrauded by The Best PDF. Com. The company name is Gen *** Solutions **** In *********. After reading the other reviews it looks like if you use their service they will try and charge your card a few days later. My credit card company knew it was fraud and declined. The company refuses to discuss the matter.

  Business Response

  Date: 11/24/2025

  Dear *****,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

  The Best PDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Just to clarify, the offer you initially selected was part of a trial plan that is set to automatically continue as a regular subscription unless cancelled during the trial period. If it isnt cancelled before the end of that period, the system tries to renew using the original payment method. These conditions were clearly presented during the sign-up and payment steps. 
  
  That said, Ive checked your account and can confirm that the payment didnt go throughno funds were taken. Please be assured that you have not been charged. 
  
  Should you have any additional questions or require further clarification, please contact our support team at [support email]. We remain committed to assisting you.
  Best regards,

  
  THEBest PDF Team

  Customer Answer

  Date: 11/24/2025

   
  Complaint: 24183550
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *************

  Customer Answer

  Date: 11/30/2025

  The reason the transaction didnt go through is **************** has experience with the fraud your company has done in the past.  Look at the complaints on the BBB site.  I didnt approve anything and I didnt approve your to triple my account even if only for a few dollars.  There is a reason the comments on your company all reference the fraud. 

• Initial Complaint

  Date:11/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription, but they keep charging my credit card each month, and I want that money refunded.

  Business Response

  Date: 11/24/2025

  Dear Customer,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  We aim to deliver the best possible experience to all our customers. In this case, we were not able to locate any charges for ***** USD from our side based on the information available from your message on the BBB. We will reach out to you at the email address to request additional information so we can investigate this matter further.
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  Best regards,
  TheBestPDF Team

  Customer Answer

  Date: 11/25/2025

   I had canceled the subscription and then I received a charge against my account. I emailed their customer service **** and they said they would take care of it. But then a few weeks later my account was charged again. Based on my most recent complaint to them, Bestpdf did refund my $39.95 in response to my complaint. I would consider this 'case closed' but I am going to wait another few weeks to ensure that no further charges occur. After a period of time, if there are no further charges I will consider their response acceptable.

  Customer Answer

  Date: 11/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   I had canceled the subscription and then I received a charge against my account. I emailed their customer service **** and they said they would take care of it. But then a few weeks later my account was charged again. Based on my most recent complaint to them, Bestpdf did refund my $39.95 in response to my complaint. I would consider this 'case closed' but I am going to wait another few weeks to ensure that no further charges occur. After a period of time, if there are no further charges I will consider their response acceptable.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:11/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Bestpdf charged me a fee without my consent and they refunded me immediately which I saw right away so I assumed I was okay. However, later that day they recharged me the refunded amount.

  Business Response

  Date: 11/24/2025

  Dear Customer,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  Our records indicate that on June 3, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  Upon thorough review of your account, we have confirmed charges totaling ***** USD Given the circumstances, we have authorized a complete refund of this amount.We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  Should you have any additional questions or require further clarification, please contact our support team at [************************************].We remain committed to assisting you.
  Best regards,
  TheBestPDF Team.

  Customer Answer

  Date: 11/25/2025

   
  Complaint: 24181768
  
  I am rejecting this response because: they refunded me the .95 cent charge which was the appropriate charge but they did not refund me the $39.95 which I did NOT authorize.  If you check the internet you will see the numerous complaints about this scam.  Unfortunately, I did not have that information prior to using their website.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 12/02/2025

  Hello *****, and thank you for getting back to us!

  We have thoroughly reviewed your account and can confirm that you were refunded in full on June 11th, 2025, including both the $0.95 charge and the $39.95 subscription charge.

  There are no remaining payments on your account. We have re-sent the refund confirmation letter for your records. At this stage, the remaining processing is handled entirely by your payment provider.

   If the refund is not yet visible, please contact your payment provider directly so that they may trace and finalize the posting on your statement.

• Initial Complaint

  Date:11/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company doesn't give up the upfront details for a full membership fee it's hiding i small print, and they do not notify you that the subscription is about to end. Not only did the page not work, and I got charged 3 times for the same service, but they also charged me 2 months of subscription

  Business Response

  Date: 12/10/2025

  Dear Birllil,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  Our records indicate that on October 7, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
  Additionaly, you bought two additional features for $0.99. These separate charges are for optional additional features that were selected during your use of the platform. These features are designed to enhance your experience and are billed individually, outside of the trial plan.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  Upon thorough review of your account, we have confirmed charges totaling 62.83 USD Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  Best regards,
  TheBestPDF Team.

  Customer Answer

  Date: 12/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Birllil Babb

• Initial Complaint

  Date:11/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! I was just checking my banking app this morning and noticed a charge for $39.95 for "abestpdfcom". It gives me no further information and I'm wholly confused as to where this charge came from. I don't even recall signing up for the service to begin with as I don't do any work regarding PDFs or computers. I have been searching for a way to cancel this subscription to absolutely no avail. I can't even really find where the subscription is living. If it could be cancelled and refunded, that would be wonderful.

  Business Response

  Date: 11/18/2025

  Dear Customer,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  Our records indicate that on April 12, you subscribed to our introductory 7-day offer, which automatically converts to the Monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  Upon thorough review of your account, we have confirmed charges totaling $***** USD. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  Best regards,
  The Best PDF Team

• Initial Complaint

  Date:11/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 31 2025, while processing some documents online, TheBestPDF popped up on my screen to offer a one-time pdf editing service for $0.95, without any further commitment. I accepted the offer, paid through my ***** pay, and used the service that one time. A few days later, to my chagrin, I saw on my bank statement a pending charge of an additional $39.95 charge for a monthly subscription by TheBestPDF. I immediately tried to contact the company by phone to dispute the charge but could not get anyone to speak to. I then emailed ********************** to explain that there was NEVER a subscription, only a one-time charge, but was bounced from one customer service agent to another without resolving the issue. This is a deceptive, bait and switch scheme. The fact is that TheBestPDF took $39.95 from my account for a monthly 'subscription' without my informed consent.

  Business Response

  Date: 11/16/2025

  Dear *****,
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on October 29, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
  
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  
  Upon thorough review of your account, we have confirmed charges totaling $41.90 and an additional 1.98 (for the optional Pro Tools offer). Given the circumstances, we have authorized a complete refund of this amounts. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  
  Best regards,
  TheBestPDF Team

• Initial Complaint

  Date:11/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 29th of October I paid for a online service from "thebestpdf" to convert an image to text using OCR. I got a weeks access to their service for 1.95, which was all I needed. I was also charged 0.88 twice, I don't know for what.On the 5th of October without any previous notification I got charged ***** for a monthly subscription to their service, something I have definitely not willingly signed up for and a price that is way beyond anything I would consider for the type of service they offer.When I noticed the charge on the 5th of October, I wrote their customer service to ask for a refund, but they instead tried to offer me a years subscription for the same price. I declined and reiterated I wanted the refund, and they declined stating that they don't do refunds (support request #*******).

  Business Response

  Date: 11/16/2025

  Dear *****,
   
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
   
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
   
  Our records indicate that on October 29, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
   
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
   
  Upon thorough review of your account, we have confirmed charges totaling $41.90 and an additional 1.98 (for the optional Pro Tools offer). Given the circumstances, we have authorized a complete refund of this amounts. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
   
  Should you have any additional questions or require further clarification, please contact our support team at ************************************. We remain committed to assisting you.
   
  Best regards,
  TheBestPDF Team

  Customer Answer

  Date: 11/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and received the refund and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:11/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/8/25 I logged into my online banking account and noticed a pending charge of $39.95 on my account and was immediately alarmed as I did not recognize the charge. That got me looking through my transactions to see if there was anything else I didn't recognize to which I found this company had been taking $39.95 from me every month dating back to 10/2024. I never signed up for this service nor have I ever done business with this company in the past so I instantly called my bank, reported the charges are fraud, cancelled my card and requested they send me a new one. The bank stated that given the overall amount that was charged ($560) over the last year, I would need to recover that directly from the merchant. At which point, I found their website and contacted them via email asking to recover my money that was clearly stolen from me through identity theft. Through a string of emails back and fourth with them they agreed to issue a refund of $160 (4 payments worth), however that is not good enough. You stole $560 from me over the last year without my permission and I want every ***** of it back. If you are restricted by the banks on how much you can refund back to my account, then process the remaining manually and issue me a check. I do no care how its done, but again I did not sign up for or use your service and I want all of my money back before I pursue legal action and take this to small claims court.

  Business Response

  Date: 11/14/2025

  Dear ******,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  Our records indicate that on October 6, 2024, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  Upon thorough review of your account, we have confirmed charges totaling $560,25. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  Best regards,
  TheBest PDF Team

  Customer Answer

  Date: 11/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:11/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 16, 2025, while processing some documents online, TheBestPDF popped up on my screen to offer a one-time pdf editing service for $0.95, without any further commitment. I accepted the offer, provided my ****** debit card account information, and used the service that one time. A few days later, to my chagrin, I got notification from ****** of an additional $39.95 charge for a monthly subscription by TheBestPDF. I immediately tried to contact the company by phone to dispute the charge but could not get anyone to speak to. I then emailed ********************** to explain that there was NEVER a subscription, only a one-time charge, but was bounced from one customer service agent to another without resolving the issue. This is a deceptive, bait and switch scheme. The fact is that TheBestPDF took $39.95 from my account for a monthly 'subscription' without my informed consent.

  Business Response

  Date: 11/12/2025

  Dear ***,
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on October 17, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
  
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  
  Upon thorough review of your account, we have confirmed charges totaling $40.90. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  
  Best regards,
  TheBestPDF Team

  Customer Answer

  Date: 11/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******