Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB,I received an email through my school email suggesting that I would be a good fit for next steps with Boardsi. I scheduled a call with them on August 6 expecting to hear a bit more about the service. They claimed to be a business that matches boards with personnel. Given them reaching out to my school email, I assumed they had an agreement with my school. During the call they mentioned a fee of $200 to set up and an ongoing $195 monthly membership fee and requested my credit card number. They charged $395 immediately, with a meeting date of August 27. On Friday, August 9, I submitted a request for a cancellation and a refund. On Monday, August 12, they stated they needed to have me set up a call with a specialist to proceed with next steps as part of their process. Today, August 14, I had a conversation in which it was claimed that they could not refund the initial set-up fee, but that they could credit me $195 as an exception to the terms and conditions. I did not receive any emails outlining terms and conditions until after the call during which I submitted my credit card details. I rejected the offer of the $195 as the setup meeting has not occurred. I have, outside of the initial call and request for cancellation, not used their services. Could you kindly help me get to resolution?Many thanks,*************************

  Business Response

  Date: 08/15/2024

  Hello *******,
  

        While Boardsi has been helping people source board roles, executive branding and education services for years it is not an overnight process. Since you were on for less than a week you truly did not give it enough time to get the boardsi experience. We can also see that you were sent the terms directly to your inbox on August 6th. We have had our representative reach out to you directly and emailed you with a resolution and will consider this matter closed. Thank you!

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm sorry to hear about your frustrating experience with Boardsi. Let's refine your paragraph:"After being laid off, I engaged with Boardsi in January 2024 but only decided to join their membership in June 2024. I paid $200 for the membership fee and an additional $195 for June.Despite challenges like the Houston hurricane and an overseas trip, the onboarding process in July went smoothly. However, since that initial call, I haven't received any further communication from Boardsi. Unfortunately, I can't access their website because my current password isn't accepted, and I can't change it either.In my attempt to cancel my membership, I emailed everyone I had spoken to, including ******************************************** Their response instructed me to schedule a call with a **************** representative to finalize the cancellation. I find it puzzling that a call is necessary for cancellation.Given reports of this company being a scam, I'm concerned they won't honor my request. Considering my inability to access the website, a refund would be appreciated.

  Customer Answer

  Date: 08/14/2024

  Hi.  *********** called me and refunded me.  They asked that we remove the complaint.  If you could remove it for me, that would be great.  Thanks so much.

• Initial Complaint

  Date:08/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/20/2024 I received a call from Boardi asking for payment for a job placement as a board member or executive member. Unfortunately, I didn't complete due diligence before paying, but I realized it was a scam after reading all the reviews.

  Business Response

  Date: 08/26/2024

  Hi *********,
  
  
     Thank you for the feedback. We always set expectations prior to members coming on as members. Average traction time is generally three to six months on the platform. Unfortunately, since you were a member for less than a week it is unfortunate that you didn't really get to have the Boardsi experience. We had our representative reach out to you directly and will consider this matter resolved. Thank you!.
  
  
  

  Customer Answer

  Date: 08/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company uses a large call center to make appointment to discuss fake "board appointments" but its really just a "service" to get monthly fee for nothing. The individual who contacted me read from a script that was completely off base and clearly had no connection to what is needed to serve on any board. It was also very disrespectful of my time. This is become a documented scam if they can continue to shucker people into their monthly fee. HARD PASS AVOID

  Business Response

  Date: 09/09/2024

  Hi *****,
  
  
     Thank you for the feedback. Since you have never been a client here at Boardsi we wanted to reach back out to you here. While Boardsi has been the go to company in this space for years in terms of helping our clients connect with exciting companies, board education and executive branding, we also realize that we have a disruptive business model. While it works for many we understand that it is not for everyone. If you ever do decide this route is for you down the line please feel free to reach out directly to us and we would be more than happy to assist you in your board search. Thank you!
  
  
  

• Initial Complaint

  Date:08/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In my initial call with a Boardsi **** they fraudulently sold themselves as a board match making company, and that they would review my professional experience and help me identify opportunities for board service. I accepted, was billed the initiation fee, and have since been billed for multiple months. During this time, communication was a clear challenge with Boardsi. I was able to access my account once, discovered multiple errors and issues with my profile, asked for assistance, but never again was able to get back into my account. I attempted to change my password, used their 'magic' link to sign in -- and was never let back on to the platform. It has been over a month now. Furthermore, there was no substantiative support and leads for services. I have requested cancellation and refund, as they misrepresented the services they were providing and have a nonfunctional platform.

  Business Response

  Date: 08/22/2024

  Hi *******, 
  
  
     Thank you for the feedback. Our representatives attempted to reach out via phone call multiple times but were unable to connect. They did reach out via email and we will consider this matter closed.
  
  
  

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2023, I had an introductory call with Boardsi onboarding specialists (******/*****) and was told that I would be a good match for multiple board positions. I had someone spend a few mins with me on the phone taking note to set my profile but my profile is a straight copy paste from my resume and LinkedIn page. I paid $395 for the 1st month for Boardsi to copy paste my resume online and I have not been matched with anything and have not heard from Boardsi until I reached out in May of 2024. A sales person called me and did not even realize I was already subscribed. I was provided zero service for the monthly fees. The website is clunky, there is no way to filter or search by matches (I believe its designed that way on purpose to keep it difficult to get to an answer and realize that this is a scam), and there is no ability to cancel the membership online. I was continuously charged $195/month. When looking at the board positions supposedly available, I can see that nothing seems to be a match while I was sold on the fact that my profile would have a lot of opportunities. I was sold on the fact that they would take care of the match and they are obviously not doing anything to help me. I was contacted in May by a salesperson (******) who didn't even realize I already had a subscription. He told me about this new platform and how it would be easier and I would start seeing opportunities. Nothing changed. After several emails in June/July, I finally was contacted by a customer success manager (***) and the subscription was cancelled with a courtesy refund of 1 month (June/$195). They asked me to try a few more months free of charge and I declined. Their review score is 1.89 of 5 on the BBB website which tells me all I need to know. Original fee of $395 + 7 months that I paid of $195 each for a total of $1,760. The company promises a lot and delivers nothing. I am seeking a refund for the amount I paid.

  Customer Answer

  Date: 08/08/2024

  Boardsi has contacted me and resolved the complaint with a full refund

• Initial Complaint

  Date:07/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an initial meeting they told me it would be 190 amonth, I should have not given my credit card at the end. They charged me 395 right away. I havent even done anything!! Then I read the bbb reviews and realized I fell for scam! I want my money back Immediately! What a scam!

  Customer Answer

  Date: 07/15/2024

  They have called and said a refund will be issued.

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I engaged with Boardsi on the premise that they would provide a platform to search and find board seats and advisory seats and market myself as a viable candidate for such seats. It was purported to me that the team would update my profile, allow me to update my own profile, search and filter opportunities and also help send opportunities to me. At no point in time has any of this happened (my profile was wrought with error and I have been unable to edit it and apply for any opportunities as a result) and during this entire process the platform has been broken, unavailable, or has not had any of the features I was told it would have. During this time I was charged $590 and have not had any of the features, access or opportunity to use the service because the profile that was setup for me was wrought with error, I was not able to edit it because the platform has had a "known developer issue" for the entirety of my time using it and at no point did anyone contact me to curate any opportunities to me.

  Business Response

  Date: 08/08/2024

  Thank you for the feedback. We have spoken to the customer directly and he is satisfied with our resolution and removed his complaint. We will consider this matter closed. Thank you!

  Customer Answer

  Date: 08/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Boardsi offers individuals a service. The service uses your professional background to identify potential board positions for you. They tell you about the opportunities, and then you follow up directly with the companies seeking the new board member.Since my membership was opened in February, until today, I am unaware of any serious leads for board positions presented to me by Boardsi.I can accept that Boardsi does not guarantee that you will be successful in being appointed to a board position. However, it is Boardsi's duty to send me potential opportunities each month. From my perspective, Boardsi has done close to nothing in my case, I feel that Boardsi needs to screen its potential customers and offer membership only to those for whom they know have a reasonable probability of finding potential board opportunities. I feel that they did not do what they said they'd do for USD 785, and therefore need to refund the entire amount. I paid.

  Business Response

  Date: 07/24/2024

  We have reached out to this client and have resolved the matter. We consider this matter closed. Thank you

  Customer Answer

  Date: 07/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The business in this matter has provided me with a.partial refund which I accepted as resolution of my.complaint.
  
  Sincerely,
  Meir Silver

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have become increasingly convinced that boardsi.com is a scam. I signed up for their service three months ago, and I have seen nothing from them during this time. I have contacted them monthly to complain that I havent heard anything from them, and each time they have assured me that they are hard at work and that I will see results. Thats it. That is all that I have received for $980. Just assurances that something will happen. No this has ever shown up in my customer portal, and no communication of any kind has been initiated by them after getting me to subscribe to their service.

  Customer Answer

  Date: 07/23/2024

  They reached out to me, apologized that I was unhappy with their service, and offered a full refund if I would remove the complaint. I have received the refund, so I will be taking down the complaint. 

  Customer Answer

  Date: 07/23/2024

  Per the request of Boardsi as part of refunding my payments, can you please remove this complaint from your system?