Business ProfileforDon's D.I. Auto & Truck Service

In April we brought our box Truck in for a diagnosis. We advised we were going to be moving it to ************** for occasional deliveries. *************** Repair advised it needed about $1200 in repairs to be running in good condition but they did recommend about $2400 in repairs to be running at its best. We picked up the Truck on Saturday drove out on Sunday. The truck did not make it 4hrs when it broke down in the middle of no where. Insurance they sold us did not have towing on Sunday. We had it towed to a yard had to wait hours on tge side of the road. Called Repair shop in the morning where we got no accountability. ****, advised he could not have it towed to *********, he had to arrange transport and it could take weeks. They never picked it up then they asked for a diagnosis the Tow yard was short handed and advised the engine was probably the cause of the issue but did not have time for repairs. We used our life savings to start a business used a huge chunk of that money to repair what was advised. Not once has the shop taken accountability or advised we would figure it out together. In fact they have done nothing but blame it on yr of the vehicle. Putting the blame on us. They could of advised they could not guarantee the work and not take $2400. Instead they took the money and we did not have the vehicle for a half day when it broke down. We have tried our hardest to contact them via phone with no success to not affect their business disclosing this information in front of customers. We finally had to come in and they did nothing not an apology or a solution nothing. They asked us to leave. I tried hard to keep our composure. I was so upset because the manager *** nor drowning his face instead was calling the service advisor over tge phone from a back office. Showed no remorse or tried to figure something else. Instead asked us to leave. Our vehicle is still in Lemore, **** . We spent more than $2400 in repairs and more than $4000 in cost of the truck.