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Business Profile

Air Conditioning Repair

The Right Guys HVAC and Plumbing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have a home warranty company that called out the right guys for our sink leaking and not draining properly and for our garbage disposal. They ONLY looked at our garbage disposal and apparently disconnected piping and failed to put it back together properly. They refuse to come out and address the original problem or fix their mistake. They simply told us to call the warranty company.

    Business Response

    Date: 07/26/2024

    We received an initial work order from Cinch Home Warranty in May regarding a leaking garbage disposal. Upon our technician's arrival, he discovered and removed an old butter knife from the disposal unit, which restored its functionality. We have provided pictures to document this. After removing the knife, the technician ran the water for 15 minutes to ensure there were no active leaks, and none were found.


    Two months later, in July, we received a recall for the garbage disposal. Our technician found that the issue was a stoppage in the kitchen drainage, not the garbage disposal itself. As this was outside the scope of the original work order, we informed the warranty company and sought authorization to snake the drain. Unfortunately, the warranty company did not approve the additional work and subsequently closed the work order.


    We strive to provide excellent service and regret any inconvenience caused. We were constrained by the warranty companys authorization process, which impacted our ability to resolve the issue promptly. We value our customers and are committed to addressing and resolving any concerns to the best of our ability.

    Customer Answer

    Date: 08/09/2024

    The original scope of work was not only for the garbage disposal. It was for the sink not draining properly. The technician removed parts of the piping that are now leaking. 
    this is twice now they have come and only inspected part of what was on the work order. 

The Right Guys HVAC and Plumbing is NOT a BBB Accredited Business.

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