Reviews

Review Details

• Review fromRichard T

  Date: 08/30/2023

  1 star
  Review
  I’m giving this 1-star review for a couple of reasons, outlined below.
  Initial communication with Royal (Desiree) was very good. She was congenial and thorough, and we got what we thought to be a good estimate for the move, compared to a couple of other estimates.  Our first estimate was on May 10th, 2023 for $4893.79 (797 cubic feet (cf)).  On June 7, 2023, we called to add more boxes which understandably raised our estimate to $6526.83 (911 cf). .  We did have a few small, odd things (ironing board, plant stand, etc.) that we offered to send a picture for them to add to the estimate.  They didn’t want the picture.  Our new estimate came to $7896.83 (1120 cf).  .  On July 10, 2023, the truck arrived.  Brandon (he gets a 5 star) went through our house.  As some of the boxes were being loaded, he told us that the move was going to be around 2000 cf.  Minutes later we needed to sign another estimate for $14, 010.92 (2,000 cf).   We expressed our amazement at this, and on one phone call the lady asked if there was anything we could leave behind to reduce the cost.  This seemed like a classic case of "BAIT AND SWITCH." Our house was sold, everything staged to move, and the cost almost doubled!
  Brandon started loading the truck, and somewhere around noon, a couple of other guys showed up to help with the loading. We didn’t check the inventory as they went along, as we tried to stay out of their way. . A completed inventory was not offered, and frankly, we did not think to get one. . A week later we started calling to get a copy of the inventory.  After several calls we received two pages.  For having a 2000 cf cost the inventory shows about half!!!  We have put in a claim for damaged and missing items. 
  I don’t recommend Royal Moving and Storage for an interstate move unless there is some arrangement for someone to physically look at what is being shipped before a final price is settled on.

• Review fromAnthony G

  Date: 08/07/2023

  1 star
  I have had a horrible experience with this company. If I could give 0 stars, I would.
  First, the company stated my move would be about 400-450 cubic feet and gave me an estimated price. When they arrived, they stated my move would be over 630 cubic feet and more than doubled the estimate. They also charged me for many hidden fees that were never spoken of. The price went from about $3600 to about $7600 with the added fees.
  When they called me to deliver, they only delivered half of my belongings because, "The warehouse workers couldn't fit everything on the truck with the other people's belongings". They also tried to give me items that were not mine and were perplexed when I stated they were not mine. My tall mirror came shattered and my coffee table came broken and bent out of shape.
  The experienced turned into me calling the company nearly every day and them making empty promises of when my next shipment would be delivered. During all of this, I spoke with Lyiah and Lauren, who were very kind individuals. They did everything well and they deserve the one star I am giving to this company.
  It is now a week over the delivery date. When I spoke with another crew member named Chase, he promised me a delivery today (8/7/23) that would most likely be delivered personally by him since there were so many "scheduling issues." He even told me they spent a large portion of their meeting time on 8/1/23 talking about scheduling and trying to get my belongings to me. Chase blamed it on, "Nobody is moving out to where you are, even though we get people moving there all the time."
  I am still waiting on a call from the driver to give me an exact date and time for the second delivery, which should have been delivered on the date of the first delivery. I am worried about any damage that might come with my belongings as well, since now I have to spend another large portion of money buying replacement furniture after spending $7600 to this company.

  Royal Moving and Storage, LLC

  Date: 08/09/2023

  We apologize that you feel that the services that were provided to you did not meet your expectations. Our booking agent provides a quote with the information that is provided to them at that time. With the items that were provided, 19 items, 38 pieces, the estimated space on the truck was 300cf. Our quality assurance manager called the customer a few days before the pickup window to go over the inventory a final time to make sure that we arrive with the appropriate amount of space at the time of pickup, the customer added additional items, which totaled 23 items, 50 pieces which increased the amount of space the customer needed from 300cf to 450cf. At pickup the customer had even more items, totaling 33 items, 63 pieces, and they also had multiple items that were bigger than expected. This also caused an increase from the previously reserved 450cf to the final amount of 634cf. of space on the truck. The customer was informed from the very beginning that they would be charged for the amount of space that their items take up on the truck and the customer also signed all contracts with the cubic footage and related pricing. We had given the customer the option at the time of pickup to take specific items that would fit into the reserved 450cf, however the customer wanted to take all of their items which as a result increased their final price. Also, there were no "hidden fees" at any time during the move. All fees are listed on the estimates that were signed by the customer and on their Bill of Lading that the customer signed at pickup and delivery. At pickup all services and related fees were discussed by the foreman on site and with the dispatch manager over the phone. The customer agreed to all services and related pricing. In regard to the delivery, we had available space on a truck going to ID, so instead of delaying and waiting for a truck with all of the space required for all of the items, we delivered 2/3 of the customer's items on 7/27/2023 with the reaming items delivered today, 08/09/2023. Regarding the damaged items, the customer has yet to reach out to us regarding any damaged items. The customer can give our office a call and Lauren or Lyiah would be happy to assist them with that info. They can also send an email to [email protected] for assistance. 

• Review fromKelly S

  Date: 07/20/2023

  1 star
  WARNING! DO NOT USE THIS COMPANY! ITS A SCAM!!
  Desiree Quoted $2592.84 and PROMISED they would not sell my job to another company, they have great loyal customers and reviews etc etc. DO NOT trust her! The reviews on the website are fake!
  The day of the move the "truck broke down" and they said were sending someone else.
  Told I owed $7886.48 AFTER truck was loaded with all our items at 11:30PM at night in a rental truck (not a company truck).
  Missing over $10,000 worth of furniture and several broken/damaged items.
  Read my review for Familiar Movers the company they sold our job to. HORRIBLE experience!!

• Review fromAbigail C

  Date: 06/29/2023

  1 star
  My entire experience with this company has been nothing but horrendous and I never even used their services. Between asking for venmo payments, upping charges by nearly triple the original amount and when asked about it, responded with, "oh it was a mistake," being put on spontaneous hold, being hung on, never calling back, switching title companies in between conversations, the list goes on. Beyond that they still owe me my initial deposit of over $2000 and it has now been months. Their customer service is horrible and honestly the entire company is near fraudulent. I could not recommend staying away from Royal Moving and all of their descending companies enough.