Business Profile
Credit Repair Services
Credit Glory, LLCThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 271 total complaints in the last 3 years.
- 120 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/09/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received phone calls from the company saying theyre trying to collect a debt from me. I called them back and they said oh we dont collect debts we try to fix issues. So they said theres something showing on my credit report that can be disputed. She advised me its only one and it shouldnt take long at all since its not multiple disputes on my credit report. I was changed 199 plus they made me get a credit score account that an additional 25 a month. Its been almost 2 months and Ive repeatedly emailed asking for them to either explain whats going on or cancel the payment because they keep charging me with no help. They call me but theyre not providing any information but to call them back but Im in another time zone and work and they dont take calls on the weekends. I want them to fix the issue or pay me back since they blatantly lied to me. And refuse to assist me how Im asking to be assisted which is via email since I cant make phone calls in those time frame.Business Response
Date: 12/10/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youInitial Complaint
Date:12/06/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yeah, the problem. I have is ideal with other racism with this company. I spoke to already 9 April M and she did absolutely. Nothing for me at the end of the day, I ended up trying to call their company to find out why they closed my account. Their company also made false promises, saying that they could fix chapter 7 bankruptcies and collections. That was also a lie. How do you tell people after the fact? It is very, very concerning the stuff that I had to deal with with customer service making multiple payments and I still not have. Received the money that I sent to their company. It is very, very upsetting.Business Response
Date: 12/10/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youInitial Complaint
Date:12/05/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called **************** that is listed on their website page of ************. This is NOT their phone number. It goes to a credit glory which is a credit repair company. I never authorized a payment to credit glory. I called to pay the **** account. When they answer the phone they just state their name and nothing else. They start talking about your debt collection and how its not reported correctly with all 3 credit reporting agencies. They never once mention that they are a credit repair company and they talk so fast and have you click through authorizations you dont even know your clicking on. This is fraudulent representation of **** funding. Im trying to buy a house and to find out that this is not the collection company is FRAUD! They also mention a $24.99 fee a month? Then Im told I owe nothing more after paying them whatever I paid them. Nowhere when speaking to them do they mention credit glory. I would have NEVER paid for this service EVER. I ONLY wanted to pay what was due on my credit report. This is a complete SCAM! Im livid!!! The photo is the company phone # and website for **** funding NOT credit glory!Business Response
Date: 12/06/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank you!Customer Answer
Date: 12/07/2024
Complaint: 22642984
I am rejecting this response because:I have documentation from a phone call and email service was cancelled however this payment has been taken out of my checking account
Sincerely,
******** *********Business Response
Date: 12/12/2024
We are grateful for this opportunity to address consumer's concerns. In order for us to proceed further, we would need an electronic signature. As such we request consumer attach a copy of their contract with our business so we may appropriately respond to their concern.
Our consumers always receive their contracts via email, which includes an electronic signature. This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank you for understandingInitial Complaint
Date:12/03/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid credit Glory almost $1,300 they've take out 99 dollars for the last 2 months they haven't done anything with my credit report I think they are a false company who talked me into paying a dollar on a card to help me fix my credit then suckered me out of 1200 and 800 and whatever all they took from me I would like reimbursement from this company but I think that I would have to go to smalls claims court but I don't believe this is a fully secured business and I don't believe they do their job and highly upset and light my money reimburse so bad but this is the ****** you learn but I don't believe that their company is legit I think they are false and just take people for their moneyBusiness Response
Date: 12/03/2024
Consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account. We provided service as agreed. As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with us has been cancelled and they will no longer be billedInitial Complaint
Date:12/03/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
12/02/24 I needed contact info for Midland Credit Management. While i was doing many I searched Midland Credit hit send to dial Midland Credit Management and thought I was talking with Midland Credit management the number took me to these Bozos I didn't realize I was not speaking with Midland credit Management this company is very misleading. Anyone that works here you should punch yourself in the face.Business Response
Date: 12/03/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youInitial Complaint
Date:12/02/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was scamed, Credit Glory informed me that my credit would improve and they would get rid of the inaccurate account hint ******** Palms Housing $8,000 bill inaccurate. They took $199 plus tax $99 $25 $1 $1 $19 $25 They ask to run your credit card for $1 then continue to withdraw money.Business Response
Date: 12/03/2024
Consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account. We provided service as agreed. As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with us has been cancelled and they will no longer be billedInitial Complaint
Date:11/21/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was trying to pay a bill and the business I called missent me to a scamBusiness Response
Date: 11/21/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youInitial Complaint
Date:11/21/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 18, 2024, I called what I believed to be Allied Credit. However, I was not made aware that Credit Glory and Allied Credit were not associated with each other. I was on the phone with them from 8:58 AM to 9:29 AM that day to pay a charge I saw on my credit score. The person on the phone told me that my debit card did not go through and he processed the charge on my credit card. During that call, he charged me $378 telling me that the money would be used toward the initial charge and the remaining $200 was towards fixing the effect on my credit score. The charge was started on October 18, 2024, and was processed on October 21, 2024. November 18, 2024, the same company charged me $99. When I called the same day, they told me the money could not be refunded because "the paperwork was sent to a different agency to continue the original dispute."As of November 21, 2024, none of my issues have been resolved. I still have the ding on my credit and the initial charge in Allied Collections.Business Response
Date: 11/21/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youCustomer Answer
Date: 11/25/2024
Consumer contractCustomer Answer
Date: 12/03/2024
Complaint: 22587570
I am rejecting this response because:ConsumerMost Recent MessageDate Sent: 11/25/2024 3:50:23 AM
Consumer contract***Please see attached document /copy of contract***
Sincerely,
*** *****Business Response
Date: 12/04/2024
We are pleased to address this case and, after conducting a thorough investigation, have concluded the following: The client sought assistance in disputing information related to a debt collection account, specifically regarding ALLIED COLLECTION SERV (Original Creditor: MORNINGSIDE TOW). The consumer engaged our services to draft and send dispute letters addressing potentially inaccurate information about the debt.
As outlined during the signup process, on our website, in the contract, and during calls, we clearly communicate that we cannot guarantee specific outcomes, as we do not control the results of the disputes submitted. The consumer initially contacted us to cancel their subscription but did not indicate any confusion about mistaking us for a different company at that time.
Their account has since been cancelled, and no further charges will be incurred. Consumer was explained multiple times that we are not affiliated with any ****************** and consumer understood that they are signing up for Credit repair services to receive assistance in disputing information.
Client's account was closed, and they were not charged again after they cancelled the services with us.Initial Complaint
Date:11/15/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called the company to dispute a debit on my credit report and they stated they were the creditor. They took my money by coercion and didn't give me any actual facts. They are not the original creditor. They coaxed me into believing they were. I want my money back and this company shut down.Business Response
Date: 11/15/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youInitial Complaint
Date:11/14/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They falsely talk me in to using the company to stop garnishment on my pay check. The falsely confirm that were affiliated with the credit department for **** funding. I pay them $378.00 and the took place on 11/13/2024 at 7:00am. I called the garnishment place to tell the I made a payment and the stated that the did not know about this and I would have to call the lawyer. Call right back at 12:00pm in the afternoon and spoke with the supervisor Flerp C. He stated the could not return my money. I want to report for the lies and the unprofessional that I had . Also I want my money back is I can pay the correct person.Business Response
Date: 11/15/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank you
Credit Glory, LLC is NOT a BBB Accredited Business.
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