ComplaintsforCredit Glory, LLC
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Complaint Details
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Initial Complaint
08/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Credit glory told me they would pay off my debt through ************************* then sent me a tenant letter stating that they disputed the charge in the phone call. The stated they were going to pay off the $278. Come to find out this is happened to a lot of other people, just wanted to make it known they need to be stopped. They are scamming people. I am joining the Navy and Im trying to pay off my debt and its unfortunate that it went this wayBusiness response
08/23/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youCustomer response
08/23/2024
Complaint: 22185935
I am rejecting this response because:I was told that I was paying the 278 dollars instead of paying the 572 I owed. I made it known to the representative that that was my goal and told her the budget I had. She said she was able to settle it for 278 dollars on the phone call, at no point did she explain I was buying a service that I could do myself for free.
Sincerely,
***************************Business response
08/28/2024
Hello. We are happy to investigate this case. However, to do so we request consumer attach a copy of their contract with our business so we may appropriately respond.
Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youInitial Complaint
08/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My bank account was charged 1089 from credit glory posing as Eastern Account systemBusiness response
08/21/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank you.Initial Complaint
08/21/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I googled the number for a debt collector to set up payment arrangement for my account. I clicked the number and spoke with a woman from the debt collector. She advised me she needed to look at my credit report and see how to handle the account balance. She looked at my reports and said she needed to send the charge for a dispute for multiple reasons. She said i would need to pay the dispute charge of $378 and then I would receive a letter in my email in ***** hours dissolving the charge through Credit Glory. After getting off the phone with the woman named ****** Royal something didnt sit correctly. I googled again the debt collectors number and a different number popped up. I called and spoke with a legit woman who said that the Credit Glory was in fact a scam. I had to cancel my bank card and dispute the charge!Business response
08/21/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank you.Initial Complaint
08/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 18th, I called a number I found on ****** for what I thought was my creditor. Instead of allowing me to pay my debt, they wanted me to dispute it. I paid them $328 for a dispute fee and have not heard back until yesterday. They attempted to take another $99 dollars, but did not have the funds in my account at the time. I just want my money refunded so I can pay my debtBusiness response
08/20/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youInitial Complaint
08/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Company failed to provide services they promised and attempted to collect funds from me and made claims of not being able to access my account. They also caused a security concern by putting my user name and password in an email to me stating that there was an issue with logging into a site located through their online portal.Business response
08/20/2024
We appreciate that consumer attached their contract and electronic signature. We were able to identify them in our system and have concluded the following:
Consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account. We provided service as agreed. As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with us has been cancelled and they will no longer be billed.Customer response
08/20/2024
Complaint: 22165676
I am rejecting this response because:Although their attempts were made, I had to do the work they promised me they would do, which caused issues from the start. I got items removed by disputing them on my own within weeks, while they kept requesting me to contact their affiliates to fix an issue they were having. I should not have to fix their issues for me to be a satisfied customer. That is not what I signed up for, nor does the contract state that.
Sincerely,
*****************************Business response
08/21/2024
Consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account. We provided service as agreed.
As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with us has been cancelled and they will no longer be billed.Initial Complaint
08/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I signed a contract with credit glory LLC on July 29th 2024 at 8:38 p.m. I paid $515 they told me that they were going to lower my credit I was iffy about it but they reassured me that my credit would be lowered I just want my money back on the contract it says that you can cancel it anytime I literally hung up the phone call them back and told them that I wanted my money back that I didn't want to go through with it and they told me now and I have not heard from them since and I'm getting letters in the mail from transunion and from Experian saying that they aren't even authorized to do this so I want my money back.Business response
08/19/2024
We appreciate that consumer provided us with a contract. We were able to locate them in our systems, and concluded the following.
Consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account. We provided service as agreed. As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with us has been cancelled and they will no longer be billed.Customer response
08/20/2024
Complaint: 22158056
I am rejecting this response because:I asked for a refund less than an hour after we hung up the phone they told me no. I got letters stating they didn't have access to even do the job I paid them to do
Sincerely,
*************************Business response
08/20/2024
We understand customer's concerns. We do remind that we provided service as agreed. As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with us has been cancelled and they will no longer be billed.Initial Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I contact credit glory, to try to help me fix my credit score after I found out I have a collection that was wrong, I spoke on the phone with them and they said they can help me with that, for the fee of $378, a few weeks after I got a mail from all 3 bureau that Im the only one who can dispute and they will not dispute any collection from someone else but me, I called all 3 bureau to dispute and found out that they didnt even try to dispute on all 3 bureaus.I also paid for cleaning hard inquiry that they did.Im asking for the money that was taken for the collection that I fixed!!.Business response
08/17/2024
Consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account. We provided service as agreed. As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with us has been cancelled and they will no longer be billed.Initial Complaint
08/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Credit Glory deceptively posed as *************** a *********************** The representative I spoke to on July 11th 2024, who claims to be ********, confirmed that she was with *************** I clearly stated my intent to pay my debt and that I wanted no other service. She never verbally informed me that they are not a ****************** She deceived me into a contract I assumed was related to paying my Debt. I specifically stated I did not want any subscriptions. She also told me there would be no other charges. I believe the company is now further deceiving me as they investigate and will not cancel the service. There are similar numerous reports online. They are taking advantage of people in debt.Business response
08/14/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youInitial Complaint
08/13/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Company blatantly lied about the services they would provide and promised services that were not followed through up. The correct questions were not asked and the company took advantage of me as a customer to get my money while falsely advertising their services.Business response
08/14/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youInitial Complaint
08/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
If I was falsely marketed say what they would only dispute open account for lbnb funding. They continue to send out dispute letters to all All creditors based upon a service that is a month behind and the accounts were already closed. I was assured that I would see the documentation what was done. I requested Said documentation three times. I was given three different stories. The first time I was told I was receive the documentation via email. The second time they were going to have an account manager call me. The third time I called and just requested a refund since the services were not completed And for the simple fact that I had been lied to multiple times by multiple of their agents. The final representative I talked to today on August 12th and told me that she wasn't sure why anybody told me anything if they did because it was all false. Yet she was unable to provide me a refund. Even though she admit that I was lied to multiple times.Business response
08/14/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank you
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Contact Information
Business hours
Today,9:00 AM - 9:00 PM
| MMonday | 9:00 AM - 9:00 PM |
|---|---|
| TTuesday | 9:00 AM - 9:00 PM |
| WWednesday | 9:00 AM - 9:00 PM |
| ThThursday | 9:00 AM - 9:00 PM |
| FFriday | 9:00 AM - 9:00 PM |
| SaSaturday | 9:00 AM - 9:00 PM |
| SuSunday | 9:00 AM - 9:00 PM |
Customer Complaints Summary
178 total complaints in the last 3 years.
110 complaints closed in the last 12 months.