Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While trying to resolve debts listed on my credit report I googled the number for ************************* who held the debt. I missed that Credit Glory is listed first on the search as *************************? with the subtle difference of the question mark. I asked to resolve my outstanding debt to this company they needed my charge card information to pull up my account. They played along the entire time as if they were the company I was trying to reach. After paying I was informed that theyre not the debt collection company rather a credit repair company. I immediately asked to cancel (was told the billing department is no longer in and to call back tomorrow). I called back for several days as well as writing to them directly as their website lists for a refund. No services were rendered. I filed a dispute with my bank and this company had the audacity to refuse. This is a scam that prays on vulnerable people just trying to pay bills. Once you figure out whats going on they make it impossible to reach their billing department for a refund.

  Business Response

  Date: 11/08/2023

  Customer paid for errors with a collection company to be disputed. We provided service. Customer was aware of who we were on the phone and in the contract they signed that mentions our name over 5 times, on our website. We cannot make promises or guarantees to outcomes, as is outlined on our website, on the phone, and in our contract that customer read and signed. Customer has been cancelled and will not be billed again.

  Customer Answer

  Date: 11/10/2023

  Regarding their reply. They offer a refund within 90 days. I want a refund. Ive called them multiple times and they claim their billing department isnt in. They asked for me to send it to them in writing. I have. I want a refund of the $378 I originally paid. Both on the phone and online they say its refundable if not satisfied. They are trying to wait out their 90 day period so they dont have to refund me. This is unacceptable on top of deceptive advertising and business practices.

  Customer Answer

  Date: 11/14/2023

   
  Complaint: 20838966
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 11/10/2023 1:22:04 PM
  Regarding their reply. They offer a refund within 90 days. I want a refund. Ive called them multiple times and they claim their billing department isnt in. They asked for me to send it to them in writing. I have. I want a refund of the $378 I originally paid. Both on the phone and online they say its refundable if not satisfied. They are trying to wait out their 90 day period so they dont have to refund me. This is unacceptable on top of deceptive advertising and business practices.

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/14/2023

  Customer is encouraged to read their contract. We have nothing further to add to this complaint.

• Initial Complaint

  Date:11/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted credit glory thinking I was going to setup a payment plan for old medical bills. The person I spoke with told me that it was better for my credit to dispute charges instead of paying the debts. For 6 months I paid the monthly fee with absolutely no change to my credit report. When I called to cancel they said they would take $50 off of my next bill if I stayed. I refused and canceled. Fast forward 6 months. My wife notices a strange reoccurring charge on our bank statement. After investigation we find out that credit glory gave our bank account information to ***********, who they partner with, without my knowledge so they could take money out of my checking account. When I canceled my subscription with credit glory I specifically asked if there was anything else that I needed to do and was told no. I was never told about this other company that my information was given to and that I would have to cancel my subscription with them that I had no idea that I had. So between the 2 companies I have paid over $929 with absolutely no improvement to my credit score. Every time I spoke to a representative I got the same story. My disputes were about to be sent and I had to wait to see the results. There were never any results. The money I have paid this people could have paid most of the debt I was having them work on for me.

  Business Response

  Date: 11/02/2023

  We have no record of this customer. We ask customer please attach their contract so we can identify them.

  Customer Answer

  Date: 11/05/2023

  The response from Credit Glory was that they did not have me in their system. I logged back into their dashboard and all of the sudden the contracts tab is empty. However I am providing an email that was sent from them detailing what disputes they say were sent out on my behalf. as well as screenshots from their dashboard showing that i was under contract with them.

  Customer Answer

  Date: 11/05/2023

  I did sign into the credit glory dashboard with the same user name and password that was set up when i began using their services. Under the contract tab there is no longer any information. However I am providing an email sent to me from credit glory explaining what disputes they are saying were sent out. I am also providing screen shots taken from the credit glory dashboard showing that I did have an account with them. 

  The fact that they are saying that I was not in their system is ridiculous. The information that I am providing shows that I did in fact have an account with them. 

  Customer Answer

  Date: 11/05/2023

  When I did speak to someone with *********** they stated that they are contracted by Credit Glory and that when I signed up with credit glory they would have informed me that there would be a third party working with them. I was not informed of this. *********** also states that when I cancelled my contract with credit glory they should have told me that I would need to contact *********** to cancel that as well. Once again I was not informed that this needed to be done. In fact when I spoke to a representative with credit glory to cancel my contract I specifically asked if there was anything else that needed to be done on my part to put a stop to all of this and I was told that there was nothing else that needs done on my part.

  Customer Answer

  Date: 11/08/2023

   
  Complaint: 20813220
  
  I am rejecting this response because: 

  Date Sent: 11/5/2023 9:05:42 AM
  The response from Credit Glory was that they did not have me in their system. I logged back into their dashboard and all of the sudden the contracts tab is empty. However I am providing an email that was sent from them detailing what disputes they say were sent out on my behalf. as well as screenshots from their dashboard showing that i was under contract with them.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 11/08/2023

  The email in the complaint is not the email we have on file from the screenshot. Customer paid for errors to be disputed. We provided service. We cannot make promises or guarantees to outcomes, as is outlined on our website, on the phone, and in our contract that customer signed. Customer has been cancelled and will not be billed again.

  Customer Answer

  Date: 11/17/2023

   
  Complaint: 20813220
  
  I am rejecting this response because: *********** tells the customer that they are working their behalf but never shows any proof of that. For months they charge and tell you something was sent out with no resolution. All there ever is is a notification that something was sent. Then when you try to cancel they try multiple times to get you to stay by offering discounts. Why would I keep paying for something that does not show results. They do not inform the customer that they have enrolled you with another service that will continue to charge you. I directly asked if there was anything else that needed to be done by me. I was told no. I was never told that I needed to contact someone else so I could stop paying them also. That is deceitful and immoral. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 11/23/2023

  Customer has been cancelled and will not be billed again.

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18, 2023 I signed up with Credit Glory because they advertised they can remove collections with National Credit ************* paid $199 that day. The person I talked to even said why pay the debt with National Credit Adjusters if they can remove it & told me they have a 90 day guarantee to remove the collections. I called Credit Glory for an update a month later & I didnt realize that a payment for $99 hadnt gone through & briefly lapsed so I immediately set a payment up with them and I paid $99 June, ************* each. I called them different days asking about the collections being deleted since i did not see anything removed on my account with them. They kept telling me it will take longer so I kept waiting. Then since it has been 6 months I called them since the collections was not removed on my account with them or on my credit reports. Last month in Oct 2023 they said they removed 2 old accounts I had on my credit report. I told the person that i was only concerned about the collections being removed & that is the only reason I signed up with them & paid them money. They told me they dispute other items on my credit report too. I also noticed at that time they are also disputing my Bankruptcy I filed in 2020. Since it is legitimate I didnt understand how they could dispute a Bankruptcy or even remove it. I then asked them for a Refund & when I talked to a lady recently about getting the refund she lied & said that when I didnt pay briefly in May that they didnt offer the 90 day guarantee then. That is not what i was told all along & I would not have paid them more money if they didnt offer the 90 day guarantee anymore. Also I have ****** screenshots showing they still offered the 90 day guarantee in Aug 2023. I know she was just lying so I could not get my ************ wanted me to pay $50 to continue a month. I just want a Refund of all the $496 that I paid since they did not remove the collections within the 90 day guaranteed I was told.

  Business Response

  Date: 11/01/2023

  Customer contacted us to dispute errors with a collection account. We provided service for 5 months, 2 of which we did not get payment. We have cancelled their account and they will not be billed again.

  Customer Answer

  Date: 11/03/2023

   
  Complaint: 20808887
  
  I am rejecting this response because:

  Credit Glory is doing very deceptive practices. I only signed up with Credit glory since they told me that they could remove the Collection accounts for National Credit Adjusters and that they have a 90 day guarantee to remove them,  I kept waiting for these Collection accounts to be removed for 5 months and every time I called them there was no Deletions with the Collections with National Credit Adjusters with them & my Credit Reports. I checked my Credit Glory Dashboard on Sept 28 2023 and there were No Deletions. In October 2023 I decided not continue with Credit Glory & I quit paying the monthly payment of $99 in October 2023 since it has been past 90 days and they did not remove the National Credit Adjusters Collections like I was told they will do.  When I saw that they were Disputing my 2020 Bankruptcy on the last Sept 28 2023 Dispute that they sent me, it made me realize that they are just trying to Dispute a legitimate Bankruptcy and will not remove the National Credit Adjusters Collections. I am the one quit paying Credit Glory & I wanted to cancel with them since they did not remove the National Credit Adjusters Collections within 90 days, I was deceived by them and I decided not to continue paying them. They were Disputing other old accounts and my 2020 Bankruptcy that I didn't ask them to do.  I only paid them money to remove the National Credit Adjusters which is the only reason that I signed up with them. Since Credit Glory deceived me and they did not get the the National Credit Adjusters Collection removed within the 90 day guarantee they told they will do, I should be *********** a full Refund of $496 that I paid to them
  
  Sincerely,
  
  ********* Spring

  Business Response

  Date: 11/06/2023

  Customer listened to our agent on the phone say we can't make guarantees by law, and signed the contract stating we cannot make gaurantees to any outcome or results and signed said contract. We provided service as contracted. We understand customer is upset that they didn't get the outcome they desired. That said, if furnishers can verify that all data about an account is complete and accurate the account(s) will continue to report.

  Customer Answer

  Date: 11/07/2023

  I absolutely do not agree with the response from Crdit Glory since it is totally false and want to take further action. Their responses are false. I was told when I signed up with Credit Glory and paid money that they have a 90 Day guarantee and they will remove my collections with National Credit Adjusters. That is the only reason why I signed up with them. Every time I would call to inquire about any update with removing these collections, I kept being told to wait longer. After it was past the 90 Days and they did not remove these collections, I asked cancel and get a refund. Instead again the agent said to wait longer and to pay $50 to continue with them instead. I realized that I was deceived and they would not remove my collection accounts like I was told, I asked to cancel and get a refund. At that point their agents would make false statements like they can not guarantee me only because since they did not want to refund what I paid.  I was told from the beginning with Credit Glory that they had a 90 day guarantee to remove my collections, otherwise I would not have signed up with Credit Glory keep paying them money. I am not happy with the results with them only because they deceived me and did not remove the collections within 90 days like they told me they would do and I waited for over 5 months.

  Business Response

  Date: 11/08/2023

  We cannot make promises or guarantees to outcomes, as is outlined on our website, on the phone, and in our contract that customer signed. Customer has been cancelled and will not be billed again.

• Initial Complaint

  Date:11/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel services back in August 2023 and they still kept taking money from my account.

  Business Response

  Date: 11/01/2023

  Customer called regarding cancelling on 6/19, but decided to continue service. Customer called about cancelling again on 10/30 and chose to end service. Customer has been cancnelled and will not be billed again.

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  How is this business still operating? The ****** reviews are terrible. The BBB rating is poor. How is this possible? This company made me pay for a whole year of service and could not take the items of my credit. When I asked for my money back as they also advertise, they said they could not do it. This company is a joke and nobody is doing anything about it. They are a scam and like many other cases here in the US, nobody cares until there is a class action suit or something else happens. What a shame!

  Business Response

  Date: 11/01/2023

  We have no record of this customer. We ask that customer attaches their contract so we can identify who they are.

  Customer Answer

  Date: 11/02/2023

  They can look me up in their system. 
  ***************************

  ************

   

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They promised to fix my credit but didnt do anything I just want a refund. they are scammers

  Business Response

  Date: 10/27/2023

  Customer contacted us to dispute errors on their credit. We provied service and charged afterwards. Customer was only with us for 1 month, and failed to provide an updated report. Disputing errors is sometimes a fast process, but other times it can take longer for reasons not always known to us. Customer is reminded that we cannot guarantee results, and we do not. Customer's contract has been cancelled and they will not be billed again.

• Initial Complaint

  Date:10/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and canceled on the 16th of October they charged me anyway and saying the charged me half hrs before I called.

  Business Response

  Date: 10/23/2023

  Customer has been refunded $500. Their account has been cancelled and will not be charged again.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company contacted me and told me that they would could help clean my credit up they went through this field telling me that the accounts on my credit or duplicates the numbers are wrong the start dates are wrong and my address is wrong and so they could take care of all of that for me they told me the fee the lady promised me I could get a money back guarantee which is the only reason I move forward with them I paid them $278 that day and then a $99 30 days later I received a letter from Experian saying that they don't believe that was me that filed the disputes therefore they were not going to move forward I forwarded that to the company and they said it was just a scare tactic I have nothing to worry about that they will still go in and take those things off of my credit report another 30 days pass I got the same email contacted them again was told that again I don't need to worry about it disregard that they're taking care of everything for me I finally decided after 60 days to cancel their services because nothing happened for me at all when I called to cancel service I was told I would get a refund then again but still didn't receive anything I contacted them several times by phone and emails which I included and nothing has happened I finally got a hold of someone today and was told that it's in my contract that I do not get a refund however I was promised with the lady that I spoke with that it was a money back guarantee and again that's the only reason I agreed to move forward with this company they have done absolutely nothing not one thing has been removed from my credit and I've paid them $377 and am hopeful that you will help me get a refund

  Business Response

  Date: 10/23/2023

  We provided service as contracted. Our service does not include a guarantee as to any outcome or result whatsoever. Customer has been cancelled and will not be charged again.

  Customer Answer

  Date: 10/23/2023

   
  Complaint: 20755457
  
  I am rejecting this response because: I was absolutely told it was a 100% money back guarantee which is the only reason I agreed to them. I would not throw away this much money. The woman (*******)on the phone told me it was a 100%money back guarantee!! I would not have taken my chances otherwise. Nothing at all was removed or changed on my credit because I received the letters and forwarded them to credit glory from TransUnion saying they were not going to do anything because they did not believe it was filed on my behalf. Nothing was done from Credit Glory at that point.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/25/2023

  We do not make guarantees of results under any circumstances. We have nothing further to add to this complaint.

• Initial Complaint

  Date:10/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid Credit Glory since June, expecting changes within 90 days, but nothing is changing. Come to find out they admitted that they did not have the necessary required documentation to move forward until last month. This was not told to me even when I was on the phone complaining about how they were attempting to only send in a handful of disputes at a time, not the entire amount at once as I was led to believe. I immediately sent in the required documentation and a month later have seen no changes because they never informed me that the paper I provided was not adequate and until this error was fixed, no deletions would be seen. But they continued to take out money each month as if they were working on my account as promised. I spoke with them at least five time since signing up and was never informed that my account would not move forward without the paper, instead they told me they would send iout the disputes, leading me to believe there were actions taken that would resolve the issues being paid for, when they were not. They took July, August, and *********'s payment and the supervisor verbally told me that nothing would have moved forward in those months because of the missing documentation-she tells me this at the end of last month. This business is partnered with another business that has not provided as promised, IDIQ. It is required to maintain Credit Glory's services monthly, yet every month I try to log in to check changes, it does not recognize me, and I have to call in for a 30-minute phone call to "fix the issue." It is never resolved, next month I cannot log in. This month again, not only am I locked out, so is Credit Glory, yet they take my money each month as well. Thank you for your time.

  Business Response

  Date: 10/19/2023

  Customer provided updated documents when enrolling as requested, and multiple times afterwards as requested by our agents when we spoke to customer.

  While we cant make any promises of particular outcomes or results, customer has received numerous corrections to their credit report that appear to have resulted in significant score increases. Customer is encouraged to login to their customer portal to see this information as sound like they never have, or wouldnt be under the impressions our work resulted in nothing occurring.

  No agent told customer disputing doesnt work without updated documents. Occasionally TransUnion will send delay letters that make claims similar to this, however, which is likely where these ideas came from. Customer has provided updated documents multiple times in any case.

  Customer has been cancelled and will not be billed again.

  Customer Answer

  Date: 10/19/2023

   
  Complaint: 20748707
  
  I am rejecting this response because:

  The telephone conversations are recorded. There is proof that the supervisor admitted to me on the phone call on Sept 27 is the day I believe, that she stated the reason why my disputes have not resulted in more than 3 deletions was because I did not have updated documentation. She was supposed to look into why they did not advise me this on previous phone calls I had made. She was going to listen to the recordings and get back to me. She never did. To address the several deletions and significant credit score increase, I had three in July. When the documents were current. Each deletion was three different accounts only with one of the three bureaus. Not enough to change much. And nothing has changed since July, as of my last check this morning on credit glory. No new deletions.  I have paid $578 for three deletions because they accepted payment for three months without informing me that the credit bureaus required updated documentation before they would move forward. This was advertised on a recorded phone call finally in the end of Sept when I called to complain again. There have been several phone calls placed since July due to unethical business practices. Promising an entire list of deletions and then only sending out a small portion. Most of which were deletions of my maiden name or fluff such as that to make it look like they were sending more. 
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 10/20/2023

  We do not make promises to any particular result or outcome. At this time we have nothing further to add to our original response.

  Business Response

  Date: 12/03/2023

  Credit Glory has nothing further to add to this complaint.

• Initial Complaint

  Date:10/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just called this organization to ask questions bout my credit report they charge a fee of $1.00 on Friday September 29 and on Monday Morning another fee of $279.00 they charged my parents credit card and I did not agree to any of this but the initial fee I have been on the phone all day October 2 for three hours as I type this complain to you I am still on the phone holding awaiting for customer service for a refund this is unacceptable I wintry money credit immediately I will also contact the New station on the *****************

  Business Response

  Date: 10/02/2023

  Customer was already refunded. Customer is again advised that refunds can take 2-5 business days to reflect on their statement.