Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im careful when calling a company a scam.Do NOT use Credit Glory by all means. You can see 200 other reviews of receiving 0 service for hundreds if not thousands of dollars that you pay to this company. Heres my experience. I wont be surprised if the *** goes after this company soon.I had 1 - $120 collection and 2 credit card late payments that they stated would be removed from my credit report.I called months after paying over $500 to the company because of no changes to my credit. 1. They stated they removed closed credit card accounts from my report. I checked on the spot with all 3 beauro reports - A complete lie. 2. They stated they were in the process of removing the late payments + collections and all necessary forms have been submitted by their team. I then called all 3 beauros and was told theyve received no disputes from any 3rd party organizations. 3. They told me my credit raised 10 points since I started working with them. - Theres been 0 improvements to my credit. - They then back tracked and said the changes in my credit can only be seen by them on their website or through ***********. 4. I requested an immediate cancellation of my account and monthly payments. I asked for email proof. - they said itll take ************************************ a cancellation email. Ive received no cancellation email proof, its been 24 hours.5. I requested to speak with a manager, no manager available. I asked to speak with the team in charge of refunds, - no one was available. I was told theyll call me back in 2 hours. No phone call.Ive then called 3 more times, every time. No one is available. Ill be disputing all charges and having an attorney contact their team. - bad service is one thing. Taking peoples money and lying about the status of the work paid for is scamming.

  Business Response

  Date: 03/06/2024

  We request consumer attach a copy of their contract so we may respond appropriately.

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business promised me to dispute multiple categories of error from my credit report for $378 on Jan. 21, 2024. However they failed to do anything at all and recently ended up stealing $99 additional on Feb. 21, 2024 without my permission or acknowledgment. I am looking to demand all $477 back from credit glory asap. Total cost explained ($477) ;- $378 from the purchased services failed to be obtained by credit glory (01/21/24)- $99 additional stolen from my bank account by ********************** !! (02/21/24)

  Business Response

  Date: 03/06/2024

  We request consumer attach a copy of their contract so we may respond appropriately.

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription with Credit Glory on September 4, 2023 10:28 AM EDT. After a few months of this subscription, i have noticed no change with any collections on my credit account, they are still charging me $99 every month. I want to cancel my subscription, but every time i call the number to cancel, I am on hold for hours at a time. I have called multiple times with no answer from credit glory. This is unacceptable. I just want to cancel my subscription

  Business Response

  Date: 02/29/2024

  We request consumer attach a copy of their contract so we may respond appropriately.

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They will aak for your debit card for a 1 dollar fee to assess your credit reports, which is how they get your card in file.They go through there whole speel of how to restore your credit fir 278 ..i told them i need to talk to my wife and i would call them back ..they kept a card on file from original 1 fee and sent over e signed documents stating that it was just to lock in a rate ..i told them i dont want anything charged you try to call them back and you will be on hold forever ..1 week later 278 was pulled from my account ..have been trying to dispute for a week now, but no one is available ..they do not give out call back number for refund line . So when you call back you go through same long wait and then someone picks up to transfer you to refund process, where again nobody is available..278 dollars wont change my life, but man you got to wonder who would go to work for a company that just scams people on the daily ..good grief

  Business Response

  Date: 02/29/2024

  We request consumer attach a copy of their contract so we may respond appropriately.

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 2023 I called my credit card company to make a settlement and was routed to Credit Glory who lied to me stating it was guaranteed 90 days or money back.They notify everyone of issues to get debt reduced. I paid $500.00 for nothing. I provided them wirh information from Kredit Karma for free. I wanted to cancle for my refund. They said it was not gaureented, they told me then, they only notify a couple debt company at a time. They tried to keep me paying $100 more for another month or 2. They would not refund my money. I want my money. I am a senior and lower income.

  Business Response

  Date: 02/28/2024

  We request consumer attach a copy of their contract so we may respond appropriately.

  Customer Answer

  Date: 03/05/2024

  Attached is the contract. I have just now seen this request.

  Customer Answer

  Date: 03/11/2024

   
  Complaint: 21356986
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 03/11/2024

  Stating I have to also pay for identity Company, see attach.

  The information is free on Credit Karma. Why do I have to pay for a service where I have access for free.

  Business Response

  Date: 03/15/2024

  We request consumer attach a copy of their contract with our company so we may respond appropriately.

  Business Response

  Date: 03/15/2024

  Customer contracted with us in 2023 to send disputes for errors existing on debt collection accounts. We provided service per the contract. We understand customer is upset they didn't get all of the results they desired, however we make no promises or guarantees as to outcome as we only draft and send disputes.

  Customer Answer

  Date: 03/15/2024

   
  Complaint: 21356986
  
  I am rejecting this response because:

  As you can see, I was told I had to pay The $278.00 along with the ************ at the initial phone call on 9/13, not after initial work was completed. Which is  stated on thier contract. I supplied account discrepancies to them and still no results to this day. I never received any communication or confirmation of any changes to my credit file.

  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 03/15/2024

  Attached you will find information from myself sent to Credit Glory as there was not any communication or Credit updates.

  Also a return letter they would be following up. Never Happened

  Customer Answer

  Date: 03/15/2024

  Emails added to and from Credit Glory. No changes, No Actions were taken on my behalf. Only changes I corrected myself which I have proof of.

   

  Business Response

  Date: 03/18/2024

  Customer contracted with us to dispute an error on a collection account. We understand they are unhappy with the results, however we do not make promises or guarantees as to any outcomes as we do not control the internal process at ***********. Customers account has been cancelled and they will not be billed again.

• Initial Complaint

  Date:02/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A man who answered my call to portfolio recovery scammed me into believing portfolio recovery has other programs and scammed me into paying $300 for something that portfolio recovery. I discovered this and reported it to my bank, credit karma and now I have the real name of the man who did this to me his name is ****** who works for Credit Glory.

  Business Response

  Date: 02/28/2024

  Consumer is requested to attach their copy of the contract so we may respond appropriately.

  Customer Answer

  Date: 02/28/2024

  I was tricked into believing a man who represents portfolio recovery claimed to work for them name ****** and tricked me into this. Never once was there a mention of credit glory only portfolio recovery. When I tried calling credit glory the man who answered and laughed at me for calling the wrong number and bought a product cause I didn't know what inwas doing and hung up on me. When I seen the credit glory charge not portfolio recovery charge I instantly knew I had been scammed. 

  Customer Answer

  Date: 02/28/2024

  I was tricked into believing a man who represents portfolio recovery claimed to work for them name ****** and tricked me into this. Never once was there a mention of credit glory only portfolio recovery. When I tried calling credit glory the man who answered and laughed at me for calling the wrong number and bought a product cause I didn't know what inwas doing and hung up on me. When I seen the credit glory charge not portfolio recovery charge I instantly knew I had been scammed. 

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21353327
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 2/28/2024 12:47:34 PM
  I was tricked into believing a man who represents portfolio recovery claimed to work for them name ****** and tricked me into this. Never once was there a mention of credit glory only portfolio recovery. When I tried calling credit glory the man who answered and laughed at me for calling the wrong number and bought a product cause I didn't know what inwas doing and hung up on me. When I seen the credit glory charge not portfolio recovery charge I instantly knew I had been scammed. 

  ***See attached documents***
  
  Sincerely,
  
  *********************

  Business Response

  Date: 02/28/2024

  Customer contacted us about a collection account that was errored. We provided service per the contract they read and signed. There has been no communication that we can find validating their claim that someone laughed at them, or anything of the sort. We have gone ahead and cancelled their service. They will not be billed again.

• Initial Complaint

  Date:02/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  yesterday I was speaking to ******* I think his name is and we were talking about the information about disputing. My heart inquiries my card was not working so I had said okay never mind. Will you be able to call me back tomorrow which is today February 23 around 2 PM he said yes thatll be fine I dont get a phone call nothing this morning maybe around eight or nine I get a notification from my bank, saying that $799 was taken, that *** was supposed to call me back because I never authorized that information. I I called the people just may be an hour ago. Somebody got back to me was the manager I told him I wanted to speak to the manager they relating me a message from what the manager said which Im confused that this is bad for business so theyre telling me theyre gonna listen to my phone call recording with the guy from last night and they can give me a call Monday to see if I can get my refund back because I guess in the contract contract that I dont even have in my email Im trying to look back in my email and see where the contract is at. Its only says thank you I cant read the contract so Im confused on how theyre telling me that I signed the contract so theyre gonna automatically take the money out but I cant see that so no and then not on top of that. I never told that guy whether its on the contract or not. I never told him that he can try again without my authorization I had said , can you call me back u today so we can finish it and talking more about this information because I wasnt sure on doing this process. SO I WANT MY MONEY BACK, idc how its done

  Business Response

  Date: 02/27/2024

  We request consumer attach a copy of their contract so we may respond appropriately to this complaint.

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted this business with the idea in mind that they would assist with credit issues. The business has been extremely hard to reach and will not give direct answers. After canceling on December 26 they stopped providing services and continued taking money out of my account.

  Business Response

  Date: 03/10/2024

  We request consumer attach a copy of their contract so we may respond appropriately.

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Transunion to dispute two inquiries from someone stealing my identity and the person **** that I spoke to said it would cost me $79 per dispute, then sent me a link for Credit Glory!I was upset when I called to speak to the Representative and he convinced me to enroll in Credit Glory and I dont want to be enrolled.Also, Experian did not charge me to remove the two inquiries that someone had requested from fraud and identity theft. I feel this is a scam to get money.

  Business Response

  Date: 02/08/2024

  We request customer attach their contract so we may appropriately respond to this complaint.

  Customer Answer

  Date: 02/09/2024

  Contract attached 

  I would like a refund in the amount of $158.00. I was tricked into believing that I was speaking to Trans Union.

  someone stole my identity and I should not have to pay for being the victim of fraud.

   

  Customer Answer

  Date: 02/13/2024

  I sent the attached contract to the last message. I am not satisfied with their service. I called and spoke with one of their representatives ( ******) and she informed me that she would refund me for the $158.00. I feel this company is not professional because they use trickery to get their customers.

  I still have not heard anything from them or my refund in the amount of $158.00.

  thank you 

  ************;

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21263661
  
  I am rejecting this response because:

  Most Recent Message

  Date Sent: 2/13/2024 12:11:30 PM
  

  I sent the attached contract to the last message. I am not satisfied with their service. I called and spoke with one of their representatives ( ******) and she informed me that she would refund me for the $158.00. I feel this company is not professional because they use trickery to get their customers.

  I still have not heard anything from them or my refund in the amount of $158.00.

  thank you 

  ************;

  
  
  

  Business Response

  Date: 02/15/2024

  Customer contracted us to dispute errors on a collection account. They were made aware of the terms over the phone, and read and signed the contract they themselves attached. We understand they've told us directly that they are unhappy with results, however we are not miracle workers and we cannot, and do not, guarantee any particular outcome.

  Customer Answer

  Date: 02/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to get a credit report from them. They said it would be $1.00 and $99 a month. They took out $278.99 from my bank account. I called them but they wouldn&#**;t let me talk to a manager to file a dispute. I have been getting the runaround. I would like to get my money back refunded to me.

  Business Response

  Date: 02/08/2024

  We request consumer attach their contract so we may appropriately respond to this complaint.

  Customer Answer

  Date: 02/24/2024

  I have tried to get this company to give me back my 274 dollars they didn't do anything I canceled them they won't give me a reason why I can't give me my money back I asked for there first and last name I asked if I could dispute it they wouldn't apply with the information I needed they kept sending me to other people I couldn't get a address from them .the contract says I can get my money back but they didn't get me it I'm still fighting for. It back.