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Business Profile

Credit Repair Services

Credit Glory, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Repair Services.

Complaints

Customer Complaints Summary

  • 271 total complaints in the last 3 years.
  • 120 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Credit Glory, believing it was AMSHER COLLECTIONS, trying to pay off debt. They claimed to have worked with the collection agency but Ive now learned it isnt true. I want to cancel the services, as they are charging my 99$ a month. There are three seperate transactions so far. I had read that Credit Glory is a scam and I would like to cancel and dispute these transactions.The first charge was an initial 199$ for to sign up for their subscription and then one month 99$ charge, totaling in a loss of 300$The first charge of 199$ was may 13, 2024.The second charge of 99$ was June, 13, 2024.

    Business Response

    Date: 06/18/2024

    We are happy to respond. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature. This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank you

  • Initial Complaint

    Date:06/18/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called because I received an email that said they were a collection agency. But it was not it was credit glory offering to fix my credit. I paid $1.00 For them to run my credit and tell me what they could do for me. Next I paid them $79 with the remainder $120 in a few weeks. The first two days I could get on the website and look. After that, I could not get on it for anything. I changed my password several times without any luck. I went on the BBB to read the reports and all of The complaints sound exactly like mine. I do not want to pay $99 a month and get nothing. Thank you.

    Business Response

    Date: 06/18/2024

    We are happy to respond.
    We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature. This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank you

  • Initial Complaint

    Date:06/12/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business stated they could help increase credit score by consolidating outstanding collection account. When I called today (6/11) to confirm how much I had remaining to pay, not one single individual could confirm any account information nor could they reach an account manager to confirm any information on the account. They stated that they needed access to my credit report to confirm any information. If this was a legitimate consolidation business they would have all of this information in their records and be able to inform me what I had left to pay down. Due to lack of transparency and information available, I got the impression that this is actually a scam business. (378$ transaction on 2/33, 99$ transaction on 3/25, 99$ transaction on 4/23 and 99$ transaction on 5/23)

    Business Response

    Date: 06/12/2024

    We request consumer attach a copy of their contract with our business so we may appropriately respond.

    Our consumers always receive their contracts via email, which includes an electronic signature.
    This process helps us to identify and address any issues efficiently and is a vital part of our security measures.

    It would be a PDF document sent to their email, containing an electronic signature.

    Thank you

    Customer Answer

    Date: 06/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I have attached a copy of the contract. After reading back through the contact, the representative I spoke with was misleading, stating the initial fee and monthly fees would go to collection agencies to pay off accounts in collections. The contract states that it's to pay this company to monitor my credit. 

     

    At the very least, this business is operating under false pretenses in that the consumers are led to believe that their money is going to debt consolidation and paying off debt. I've literally spent 675$ under this assumption and the accounts are still unpaid in collections. This is money that could have gone to actually helping myself out instead of a business. This is misleading the consumer. 


    Sincerely,

    ***************************

  • Initial Complaint

    Date:06/10/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Manipulated me into giving me the information. At first I was told they were the collection company that has my account. Then they said they werent after they had all my information including social security number and credit card information. I want my information removed from their system.

    Business Response

    Date: 06/10/2024

    We are pleased to amend any issues.
    We may confirm that this is not our consumer, and we do not have their data in our systems. 
    We would consider this matter settled and fully amended.

    Thank you

  • Initial Complaint

    Date:06/10/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday, June 4th, 2024; I had reached out to this institution under the impression that they were " the National Credit Systems", a debt collecting agency. I had a significant amount of money in collections that I had intended to pay off in full. I conducted a ****** search to find a point of contact for the "National Credit Systems". My intention was to discuss methods of repayment with a representative from the "National Credit Systems" institution. Upon conducting my search, I found a phone number claiming to be that of the "National Credit Systems"; however, unbenounced to me, this number was in fact for "Credit Glory", a debt relief company. Upon calling the number, under the impression it was the "National Credit Systems", a gentleman answered the phone and made it clear to me that we were on a recorded line. I told him my goal of wanting to pay off the amount in collections that was being held for me. He immediately discouraged me from paying my overdue debt, erroneously stating that doing so would undoubtedly worsen my credit score. Upon further discussion with this gentleman, it was told to me that the amount in collections was 100% refutable. They, "Credit Glory", misleadingly stated that the amount would be totally removed with a 100% guarantee. They further stated that in order to provide this service, they woild nee a $378 installation fee as well as a monthly recurring fee $99.99 while the dispute remained open. I believed their presentation, and reluctantly gave them my payment information. Upon further investigation, I read multiple reviews from other individuals who had similar experiences. One mishandling that was consistently reported was that they, "Credit Glory", witheld information stating that they are NOT a debt collecting agency.

    Business Response

    Date: 06/10/2024

    We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature. This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank you

  • Initial Complaint

    Date:06/05/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is the same as everyone else's complaint as I'm finding out. A scam is considered when you pay someone money but do not receive a product or service. I had no issue paying them, however you do not receive a service or a product. They don't not actually dispute items on your credit report or attempt to have them removed. There are other companies that can, however this is not one of them. As you can see with the multitude of customers who have had the exact same complaint. Also, I was calling a creditor not a credit repair company, which means they're creating websites claiming to be major creditor companies, so that you call them instead. If they actually did what they claimed to do, I'd happily pay for their services, but disputing cases that they claim is a guaranteed win because the creditors have inaccurate information, which allows them to have it removed guaranteed.

    Business Response

    Date: 06/05/2024

    We request consumer attach a copy of their contract with our business so we may appropriately respond.

  • Initial Complaint

    Date:06/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called a phone number to dispute something on my credit , however I got credit glory business .. I was told to pay $1 to get this resolved , he sent me electronically to sign for the $1 to be taken out of my account .. Kept asking me about their service and I told him I'm not interested I didn't need it ... so on the 28 th of May they withdrew $199 from my account that I never authorized ... They say they have my sigmature for a contract however that is not what I was told when I signed it , they scammed me and took my money told me that signature was needed for the $1 and then took the $ 199 out .. I called the same day back to cancel whatever the $1 was for and was reassured that it was cancelled until I seen where they withdrew $199 .. I want my refund this is fraud ! Also I tried calling and kept being four on hold and was told I'd get a call by *******(yesterday ) and I've received nothing ..,, I am on a limited income and I didn't ask for this , this has thrown My whole month off financially .. Tje sad thing is they don't care and are not willing to listen to them and what the employee did .. I need my refund .. This is illegal ... They train There employees to Say the same thing when you ask for a supervisor on your on hold forever and nothing gets resolved please help with this

    Business Response

    Date: 06/04/2024

    We kindly request consumer attach a copy of their contract with our business so we may appropriately respond. It would be a PDF document they received attached to email. It would contain an electronic signature. 

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the company May 22, 2024 about a Pacific dispute. The ********************* told me it would be no problem for them to dispute it. He told me it would be a one time charge of $278 and I will be receiving documentation of this item being disputed within 24 hours and I will be able to see everything on our online portal. I paid the money and when I had access to the online portal, I noticed that there was a monthly charge of $99. That pacifically asked him three times about he told me there would be no monthly charge on, 24th about the monthly charge asking about the documentation I was supposed to receive a supervisor named ****** and requested a refund. She told me she would cancel my subscription and review my phone call with ******* and she will get back to me the next day, I waited four days and I received a phone call tback and I was told that a supervisor was not available to talk to me and I would not be getting a refund and I no longer have access to the longer portal since May 24 when I made the phone call back to them. The lady on the phone told me the only things that are being disputed are things that I did not call about to be disputed it was for items, and I cannot see them because I am no longer a subscribed member so they canceled my subscription the very next day after I paid $278 kicked me out of the portal and refused to give me a refund. I checked online reviews and noticed that I am not the only person who had this problem with this company they have pulled this scam on numerous of people, and it will be greatly appreciated. If you guys looked into this situation to prevent anybody else from being scammed and this way.

    Business Response

    Date: 06/03/2024

    We kindly request consumer attach a copy of their contract with our business so we may appropriately respond.

    Customer Answer

    Date: 06/04/2024

    Contact with credit glory 

    Customer Answer

    Date: 06/05/2024

     
    Complaint: 21786899

    I am rejecting this response because:

     

    ***See attached copy of consumer's contract***



    Sincerely,

    ***********************

    Business Response

    Date: 06/07/2024

    We appreciate the attached documentation. Upon further investigation, we concluded that consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account. We provided service as agreed. As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with us has been cancelled on consumer's request, and they will no longer be billed.

  • Initial Complaint

    Date:06/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is fraudulent and uses tactics that make customers pay for a dollar ********************** check. I was offered a studying and I explicitly told them I will give verbal confirmation as to whether I wanted the service. They went ahead and still charged entity verbal authorization.

    Business Response

    Date: 06/03/2024

    We kindly request consumer attach a copy of their contract with our business so we may appropriately respond.

  • Initial Complaint

    Date:05/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Credit Glory yesterday 5/29/24 to cancel my account with them that charges me $99/month for credit monitoring. They confirmed via phone that my account would be closed and said theyd email me with the confirmation. The email I received said I could call to close the account. This is the second time I have attempted to close this account and they continue to charge me. Text of email: Hello, ********,Thank you for reaching out to us!We have processed your request to change your billing date to 07/05/2024.We would also like to inform you that the credit report refresh date is 6/28/2024.You may also call us for updates and to close off your account.If you have any further questions or need additional assistance, please don't hesitate to contact us.Have a great day!Best regards,Customer Success Team ********************** Phone: ************** Email: ****************************** Website: www.creditglory.com

    Business Response

    Date: 05/30/2024

    We request consumer attach a copy of their contract with our business so we may appropriately respond.

Credit Glory, LLC is NOT a BBB Accredited Business.

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