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Business Profile

Motels

Inn of the Mountain Gods

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

This profile includes complaints for Inn of the Mountain Gods's headquarters and its corporate-owned locations. To view all corporate locations, see

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Inn of the Mountain Gods has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/02/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BLUF facts: One night stay, April 1, 2023. Family of three (2 parents, 1 infant (10 mo. old)). 2 Transactions (husband's card $88.60, wife's card $140.72). Business committed to provide a hospitable overnight stay free of minimal interruptions.

      The nature of the dispute is the lack of customer service, and issue resolution from the front desk and management. Initially, we had to wait to check in with others - we were told the "system was down" (this was April 1, around 4 PM). This was not a major problem. During play at the casino, one of the Table games (Automated Roulette) was disabled in the middle of the husband's play (this was April 1, around 10:22 PM). This too was not a major problem, staff refunded the last bet, and funds deposited in the machine (just lost time). Just prior to the table going offline - one casino patron was excessively drunk, and partially interrupted play. This too was not a major problem - casino security was courteous and quickly relocated the patron. Lastly, at 2:49 AM 2 children were running in the stairs and proceeded to bang on our door (prank) and ran away. This startled the wife, woke the 10 mo. old, resulting in the husband reporting it to the front desk. There was no follow up or resolution. Our room was 539, (in a heavily trafficked area), we heard various loud patrons, some drunk passing by throughout the night. This was not a major problem - more of an inconvenience. Nonetheless, we tried to follow up with the front desk in the morning, the two workers stated the manager was not available (would be in later in the afternoon). Husband left his number, and was told the manager would call that day. That did not happen. Family of 3 left, checking out around 11:00 AM, trying to get infant extra sleep before departure.

      Security helpful, we turned in a lost wallet found in one of the arcades (with money), shortly after 11:00 AM on April 2, and they researched the camera footage for us. Restaurant service great.

      Business Response

      Date: 05/30/2023

      Inn
      of the Mountain Gods management have been in contact with guest.  The
      property was able to meet the guest's request.  Concerns regarding his
      stay during April 1, 2023 were addressed and corrected.

      Customer Answer

      Date: 05/31/2023

      Better Business Bureau®:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



      Regards,



      ***** ******

    • Initial Complaint

      Date:11/20/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We arrived at 4 pm meanwhile check in was at 3 pm. We were told our room needed to be cleaned and would take no more than an hour. At 7:30 the room was still not ready and we asked how much longer. The night supervisor made a phone call and stated to the person on the phone she didn’t want to deal with us and she would tell us the room had a maintenance issue. We were then placed in a room on a floor that was closed and had the carpet shampooed. The carpet was still very damp and caused me to slip. My glasses broke. We were told to speak with the daytime manager at 11 am, which at that time was the managers lunch hour.

    Inn of the Mountain Gods is NOT a BBB Accredited Business.

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