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Business Profile

Moving Services

Ready Set Go Moving & Van Lines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The above named moving company picked up my belongings on 3-25-22 in Sante Fe, NM and delivered them to my present location in IL. On 5-24-22 I told the 2 delivery men that the toolbox full of tools was missing. Later in June 2022 when I finalized the unpacking, I realized there was also a missing box of items important to me. I called the company and informed them of the sitiation. I was informed they would send me a claim form, which I never received. I consequently called the company twice-maybe 3 times-but my calls were not answered, nor were my messages returned. A friend in NM called the company 2-3 times on my behalf, but his calls were also not answered, nor were his messages returned.

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted the company to pack and store household items from my home in El Paso, TX in June of 2021. In May of 2022 the household items were delivered to my home in Orlando Florida. There were many items damaged or missing. I filled out the damage/lost items claim for and submitted it within 90 days of delivery. I did not hear back from the company. I sent multiple text messages, emails and phone calls. I got no response over many months of trying. I got a new phone number in December of 2022 and called them again on January 9, 2023 they answered the phone this time and said that they would check with the claims department because the claim should have been finalized in June. the representative stated that they would call me back that day. I have not received a return call or correspondence since.

  • Initial Complaint

    Date:11/01/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Grace gave me the claim form I completed and returned in August 14th. Confirmed she received it and have not heard anything since. She is not answering any calls or texts. Before this issue she was quick to respond so that says alot. Its now November 1st and I have not heard a word. I'm hopeful they will do whats right but so far nothing

    Business Response

    Date: 12/15/2022

    Mrs. ********** please receive my apology for taking long to respond .. our claim department took longer to finish with your claim and I just emailed you the response 

    Thank you 

    Customer Answer

    Date: 12/15/2022

    Complaint: ********



    I am rejecting this response because:
    It is an embarrassing offer! The settlement offer is equivalent to leaving a penny on the table to tip a waitress.  You want to settle claim for 124.00 .  My loss was extremely more.
    See attached my claim vs your settlement offer







    Regards,



    ****** **********
     

    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Ready Set Go Moving & Van Lines is NOT a BBB Accredited Business.

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