ComplaintsforGallup Custom Tinting
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Complaint Details
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Initial Complaint
07/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 6/13/22 I paid a deposit for a Ford F-150 grill to be ordered. A week later I found out that the grill is no longer manufactured and Gallup Custom Tinting would try to get a different grill for my husband’s truck. I have been unable to contact GCT to find out about the alternate grill. GCT knew that I was leaving the area by July 2 and would need the grill by then. GCT does not answer their phone and there is no voicemail. I have tried to call, text, message and even left a post on Facebook to let Fred of GCT know that I was seeking a refund of my deposit. I have not received a refund or response from GCTBusiness response
08/10/2022
I Freddie P******* **. tried to call the customer more than 5 times to resolve the matter. The message that she sent is correct to a extent the original order was discontinued so I told Mr. & Mrs. ******* that I would find them another product. I found them another product but then we were closed when they came in. I never received a text message from them and the replacement product that I found for them had been sitting here in the office but like she said they moved. Like I said I tried calling more than 5 times to see if they wanted me to drop ship the product but they never answered any of my messages. Last week we got a letter saying they took out the original payment so we got stuck with the product because they never answered our message. I'm just emailing you to let you know that we did try to get back with the customer by calling more than 5 times.
Thank You,
Freddie P******* **.
manager
Gallup Custom Tinting
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.