ComplaintsforAnything Sprinkler Installation & Repair

• Initial Complaint

  05/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We called Anything Sprinklers on April 20, 2023, because the main valve on our sprinklers went out. The soonest they could get us on the schedule was May 9, 2023. A guy came out and worked on the top half of the valve, and then said we were all set. My husband went to look at it and there was water gushing out of the bottom of the valve. The guy told us that we only said the solenoid was bad, but that's all my husband could determine given that the water wasn't coming on. It was 3:30 in the afternoon and the guy said he could not do the repair that was needed and we'd have to get on the schedule for another 2 weeks out after we had already been watering everything in the yards by hand for 3 weeks waiting for this appointment. The gal in the office was no better. She said she would give us the names and phones numbers of all the customers on the schedule if we wanted to call them and see if anyone would give us their spot. Besides being super unethical to even suggest such a thing, it's their job, not ours, to manage their company's work load. Enough time should have been allowed for the job to be completed on the day we were scheduled, especially since it was all in the one valve that my husband stated to them. Then the office gal said they would not be back tomorrow, so I said if you're not going to finish the work, we're not going to pay you. She said, "fine". Now my husband is having to do the work himself when that's what we were willing to paid for so he wouldn't have to do it. We were treated very poorly by this company and would not recommend them to anyone looking for good service and quality work.

  Business response

  05/11/2023

  Dear To Whom It May Concern,
  Regarding this BBB complaint.  The ******* called our office on 4/19/23 at 9:35am to schedule a service call stating his main valve was not working.  The ******* were scheduled for May 9th arriving between 3:00pm-5:00pm.   We arrived at their property at 3:03PM.  After our technician tried to rebuild 1” Toro valve it was determined that the customer’s valve was cracked at the body and needed to be dug up and replaced.  This repair was estimated to take at least 4 hours to dig up and replace the valve. This is not something that we or the customer were able to anticipate until we had eyes on the valve.  As we always try to estimate enough time for repairs, there are repairs that are completely unforeseen until we get there since every property and issue is different.  There is no way for us to foresee more difficult repairs over the phone.  *** ***** demanded that we come back the next day (Wednesday 5/10) and get the work done.  After talking to the office staff and the owner over our walkie talkies we explained to him that we would get him back in the soonest we had for his more extensive repairs. Our owner did tell him we would do the best we could, but we won’t be able to accommodate the next day. *** ***** told us that we needed to make time.  We were able to move some appointments around and get him in for Tuesday May 23rd at 8:00am. Before I could explain to customer that we would do our best to pull him up sooner and put him on priority he began to get upset that, I couldn’t get him in for the next day.  As a company we do not schedule work that we know our staffing cannot handle for the day so to promise *** ***** that we would be there the next day even though we were already completely booked would have been unethical.  As we understand that having an issue or a non-working sprinkler zone can be very frustrating and stressful we could not have foreseen this issue upon scheduling our initial service with them and did our very best to get him back in for the soonest we had.
            If the customer would have allowed us to put him on for 5/23 we would have been able to move up the repair as we were pulling service calls up today (Thursday 5/11).  The customer refused to pay for the service call on 5/9 and said he would do the repairs himself and hung up with office.   

  Customer response

  05/12/2023

  Complaint: ********
  I am rejecting this response because:
  They were scheduled to arrive between 1 and 3, not 3 to 5. Knowing that it was the main sprinkler valve, enough time should have been allotted to fix that valve, whatever the problem may have been. There was no attempt made to explain that we may have been moved up on the schedule, and there was plenty of opportunity during the phone call to do so. What we got was a simple, we won’t be there tomorrow and the best we can do is May 23. The people were rude, saying it was our fault and that we were trying to blame them, which we did not place blame but said the problem was scheduled to be fixed on May 9 and that’s what we were counting on. We did not hang up on anyone, the conservation was over when she said “fine” and the matter was finished.
  Regards,
  Sherri Clark

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  01/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Please note my customer review dated 8/28/21. I have a copy of the estimate and final invoice. My main concern is that the owner told me that he would troubleshoot and see if they could determine the problem and that I would be informed as to any further cost before the work was done. The tech did not communicate with me at all. Yes, I spent my time checking on him work but he didn't tell me what he was doing. He didn't speak to me. The owner says I was watching the tech do his work for 4 hours! If I knew what he was doing and how much it was going to cost, I would have not permitted the work to be completed had I known my sprinklers would still not work. The estimate was $275. The final invoice was $792.06. I'm in the same position today as I was before the work was done. WHAT business works for you and not get the job done, and charges 35% more than the original estimate. And doesn't even communicate what the final cost would be. I am not able to upload the estimate and final invoice. If necessary, I can bring my documentation to you. Thank you

  Business response

  01/13/2022

  Tell us I would first like to start by saying I am sorry you are upset at this unfortunate situation. I would like to clarify a few things. I meet with the homeowner on May 12 2020. The estimate was for 2 areas of the yard. The 2 areas would be a grass area in the west back yard and an area south of the pool area. When I came to do the estimate the system did not work in both areas. It would not come on through the controller. I was able to find a valve just of the back of the house, when turned on manually the area to the west would come on, however the valve did leak. The area to the south had heads in the turf area but no valve for that area. I did inform the homeowner that we could repair the leaking valve but would have to do some inspection/diagnoses to figure out what was wrong with the south area. We would also have to do some wiring to try and make the valves work through the controller. This is what is described on the estimate. We also state on the estimate very clearly that
  1. All material is commercial grade purchased from certified irrigation suppliers.

  2. All labor and materials are guaranteed for one year of installation.

  3. This is strictly an approximate computation of probable cost. The estimate is made with the information at hand unforeseen factors can occur during any repair causing the price to change and increase.

  4. All sprinkler/irrigation repair estimates are quoted at Time & Materials are based off hourly rate ($125.00 an hour tech ($150.00 outside of Abq. area), Helper at $75.00 an hour IF NEEDED + parts + tax.

  We did receive a signed estimate for the work detailed from the homeowner and that work was scheduled for July 7 2022. On July 7 2022 the technician arrived and stared the work. The tech replaced the leaking valve for the west turf area and wired up the controller. This made the west turf area operational. The west area  works through the timer so it can be set up on a schedule. To determine the problem with the south turf area the tech had to dig up a head on that zone and connect a hose to the piping. The tech found water coming out of a pipe in the valve area. The tech then let the homeowner know that an additional valve would need to be installed to get that area working. The homeowner did approve this portion of the work so that is the additional cost. After the valve was installed it was found that the area still had a leak causing lower pressure. It is like taking a car to a mechanic that doesn’t work. The mechanic fixes the engine only to find the transmission doesn’t work. This is unfortunate but the engine had to be fixed to find out the transmission didn’t work. The homeowner did not want to move forward with any additional work. To clarify the area to the west that was not operational is now working. The area to the south has a new valve (new engine) but just needs additional work to make it operational.why here...

  Customer response

  01/19/2022

  Complaint: ********
  
  I am rejecting this response because:

  The response from Anything Sprinkler is not accurate. I accepted the estimate of $275 to proceed with the work. The tech DID NOT speak to me. I'm not sure why he didn't. Didn't even say hello, or his name, nor why he was here, nor smile when he came to the front door. Right away, I found that to be very odd and wondered if the work was going to be successful. It seemed like he didn't want to be there.

  As per the estimate: REPAIR leaking valve, INSPECT To see what line runs the south turf zone, WIRE up valve to controller. The response from the owner says I authorized 2 VALVES to be REPLACED. I DID NOT even authorize ONE VALVE to be replaced. The TECH didn't speak to me while he worked. He was there for 4 hours. I did check on him, asking how it was going. The owner says I sat there watching the Tech for 4 hours. That is not true, but even if I did sit there watching, I am not a sprinkler tech so I had no idea what he was doing. And since he didn't speak to me, how could I have known that my final bill would be $792.06 instead of $275.  Also, one sprinkler head on the west was supposed to be repaired. He didn't even get that done. I am in the same position as I was before this tech worked on my sprinklers. By the way, the west turf sprinklers were working already. Just needed one head to be repaired.

  I like the way the owner compares this to an auto repair. I have never had a mechanic give me an estimate and then proceed to do more work without my approval. My mechanics have always told me when they found further issues with my vehicle and have always given me an estimate to proceed. I would like to further compare estimates vs. final costs. I have been a mortgage lender for over 30 years. We provide by law, what is referred to as a GOOD FAITH ESTIMATE when a client is purchasing or refinancing a home. My estimates have been within approximately $200. The total closing costs are in the THOUSANDS of dollars. That is a darn good estimate. If a situation arises, such as a low appraisal, etc., the client is provided with a revised estimate before the transaction is completed.  The client is not blindsided with additional costs at closing. That's the way it should be.

  Regards,
  
  ****** ******

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business response

  01/27/2022

  I am sorry that you were unhappy with our response. As I said when I meet with Mrs. ******  at her house. We can come out see what else needs to be repaired to get the grass zone working.

  Customer response

  02/01/2022

  Complaint: ********
  
  I am rejecting this response because: I do not want to pay anymore money to this business. I don't have confidence that the job would be completed. They are offering to come and assess the sprinklers again. I don't want to pay them any more money, and frankly I don't trust them. I just want them to adjust the cost that I have already paid. The service was unacceptable as stated in my complaint.
  
  Regards,
  
  ****** ******

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

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