Business ProfileforBob's Sewing & Vacuum

Around November 1, 2023 . My hoover carpet shampooer started smelling and not running correctly. I reached out to Hoover because I was still within my warrenty. They advised me to go to Bob's Sewing and Vaccum Center. I called them prior to taking my Carpet Cleaner to them and I confirmed that they did indeed work with Hoover and repair the equipmen I took the cleaner that day or the day after. When I dropped it off we went over the process they told me it takes some time. Ok i understand warrenty,I patiently waited 3-4 weeks then I called them They procced to tell me that they were working with them . That turned into another month. Then the technician was out for like 2 months and no one could help me , They knew nothing . could not tell me nothing at all, I called once a week the whole month of March and kept getting the run around in April I called and spoke to **** and she said that she would let me know then 2 days later I get a call from Bobs Vacuum and they told me that They are not working with hoover anymore and they will not be able to fix my machine they then told me I would have to pay them . My complaint is that this business that has been 44 years cant see that there is an issue here and this is not the way a business should run.