Reviews
This profile includes reviews for Citi of Books, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
4.38/5 stars
Average of 58 Customer Reviews
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Review fromKathy Z
Date: 08/14/2024
5 starsI have recently been a client of Citi of Books and have been very impressed with their service! Unlike another publisher I was involved with, this company's responses were quick, professional, and amazing! ****** my contact, has been friendly, caring, kind, and professional. She responds quickly to any and all of the emails I have sent to her. That is a big deal. The other publisher has taken so long with every step, months actually, and with Citi of Books it has not been the same experience. Everyone I have spoken to has been great. My initial contact *** has been marvelous and I appreciate her so much! It's not easy to trust your project with strangers, but Citi of Books has become more like friends. I highly recommend them!Citi of Books, Inc.
Date: 08/20/2024
Hi *****, your kind words about our service and 5-star review made our day! Comments like yours make our work worthwhile. We, at Citi of Books, strive to provide excellent customer service, and it's always rewarding to receive such positive feedback. Your book fulfillment officer, *********************, is pleased that you have acknowledged her efforts in your book, highlighting her being friendly, caring, kind, and professional. ********************* is also delighted to hear your kind words. We aim to make every step of the process as seamless and quick with as much quality as possible. Without great authors like you, we couldn't achieve success! Thank you for trusting and recommending Citi of Books. Have a great day!Review fromZoilita G
Date: 08/13/2024
5 starsMy experience with Citi of Books has been very positive. I found ********** and ********************* have been particularly helpful. I highly recommend them. *************************Citi of Books, Inc.
Date: 09/04/2024
Thank you so much for your sparkling 5-star review, Zoilita! It gives us much joy to know that you are very satisfied with our service. ********************* and ********************* are delighted that you acknowledged and recommended them for their efforts in your book, highlighting their professionalism and friendliness. We, at Citi of Books, aim to provide the best possible service to our authors and make them happy. Your review just made our day. Thank you once again and have a good day.Review fromPearla H
Date: 08/07/2024
1 starThey are scammers; they will not pay me my royalties.Citi of Books, Inc.
Date: 08/15/2024
Dear, ******.Citi of Books (COB) acknowledges your review and concerns about our company. We hope that this response clarifies the situation. We, at Citi of Books, strive to provide the best service possible, and your case was an unusual one. ***** us to explain the concerned situation.Your book, A Silent Cry, was published by COB last April 2023, and is still available in the market. Refer to a few of the bookstore links where the book can be purchased:Citi of Books: ******************************************************************************************************: *************************************** ****************************: ************************************************: *************************** Depository: ******************************: ********************************: ******************************************************************** a million: **************************** the successful release of the book, the author and the publisher made marketing efforts to boost the books visibility. Please refer to the links below:Blog posts:************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** posts:*************************************************************************************************************** *************************************************************************************************************** **************************************************************************************************************** Instagram posts:******************************************************************************************************************************************************************************************************************************************* ************************************************************* ************************************************************* ************************************************************* TikTok ************************************************************************ ************************************************************************ ************************************************************************ ************************************************************************ Based on the record, you have a total claimable royalty of $224.29. Furthermore, according to the royalty department, the author failed to submit a royalty claim request. The royalty department also sent you your login credentials so that you can check (monitor) your royalties online. For you to claim your royalty, COB sent you an email where the W9 form is attached. Please fill out the form and return it to us so that we may begin processing your royalties. May this explanation address your concern and clear up any confusion. Hence, wed be happy to discuss the situation with you in more detail for clarification. Please reach out to us directly at ****************************** ***************. Thank you and have a nice day.Review fromDr. Darrell T
Date: 07/30/2024
5 starsI am an author of seven published books. Therefore I have worked with a few book publishing companies. I have high praise for this company and especially for ***************************.Many of these companies only want your money. They care nothing about you as an author. The sad part is the majority never read your book even though they published it.However ***** has gone above and beyond the call of duty. I became impressed with him when he told me about certain passages in my book. He also followed my social media platforms and gave me great marketing advice like promote myself more as an author even though I have other businesses that I also promote. I also had my first hard back cover book published through this company. ***************************** Ph.DReview fromSemyon B
Date: 07/22/2024
5 starsIt was a nice collaboration with Citi of Books stuff. I'm especially impressed by ******************************* job, her sufferance, and her hard work. I'm sure that this edition of my book VARIATIONS ON THE ***** ************************************ will get special attention from the audience and therefore a great success! Good Luck!*************************Citi of Books, Inc.
Date: 07/23/2024
Hello, ******! Thank you so much for taking the time and leaving your amazing 5-star review! ***************************, your book fulfillment officer, is happy to hear that you appreciated her effort in your book. We, at Citi of Books, are very grateful that you were satisfied with our service. We strive to provide the best possible experience for our dear authors to reach a wider audience. The success of your book is linked to your cooperation with our service, which we couldnt create without great authors like you. Once again, thank you for choosing us. Have a good day!Review fromBill H
Date: 07/19/2024
5 starsIt was a pleasure working with ****** and *******. They were very polite and patient with all my questions. Very professional and I am very pleased with my book that they published for me. My Pets Baby Book Thank you. You deserve a 5 Star rating. You earned it. *************************.Citi of Books, Inc.
Date: 07/23/2024
We appreciate you taking the time to leave us a 5-star review, ****! Thank you for highlighting ****** and ******** professionalism, politeness, and patience; they are delighted to hear your kind words. Citi of Books always aims to delight authors with our service and our attention to detail, and we are happy that you had a great experience. We look forward to seeing your book be successful. Once again, thank you for choosing and trusting Citi of Books.Review fromSunny E
Date: 07/19/2024
5 starsMy experience with the company has been a rewarding experience. I found the representatives I worked with courteous, conscientious, and professional. So far this company has fulfilled all mandates on schedule and with helpful guidance toward success. Thank you Citi of Books for all your team efforts. The future is already written in the past. Good luck to all.Citi of Books, Inc.
Date: 07/29/2024
Thank you so much for your kind words, *****! Your 5-star review is like a ray of sunshine that brightens up our day! We, at Citi of Books, are delighted that you acknowledged the courtesy, conscientiousness, professionalism, and effort displayed by our team. We always strive to give our best to help our dear authors, and we're glad that we exceeded your expectations. We wish you all the best with your books success. Once again, thank you for your ongoing support and trust in Citi of Books.Review fromErica V
Date: 07/18/2024
5 starsHello. I love citiofbooks. Tha people that is been working with my book is wanderful, specially ****************Citi of Books, Inc.
Date: 07/23/2024
Your review brightened up our day, *****! Thank you for your lovely 5-star review! *****************************, your book fulfillment officer, is glad to have been able to assist you. We, at Citi of Books, aim to satisfy authors like you with the best quality of experience, and we are thrilled to hear that you love our service. We wish you all the best with your books success. Thank you once again, and have a great day!Review fromCynthia O
Date: 07/10/2024
1 starHarassing phone calls and uses "um" every other word. Why would we use a publicist that doesn't have a basic grasp of the language of the book.Citi of Books, Inc.
Date: 07/23/2024
Dear *******, Thank you for taking the time to share your feedback. We appreciate all customer input as it helps us improve our services. That said, we're surprised by your experience, as it doesn't align with the feedback we typically receive. Our publicists at Citi of Books have a high standard of professionalism and ensure that all interactions with our clients are positive and respectful, and your situation was an uncommon occurrence. According to the record, no calls made matched the call logs provided by the reviewer. Hence, we will investigate this matter further so we can address it accordingly. Also, it is rampant nowadays to get negative reviews due to the efforts made by the competitors in the market. We always aim to enhance our service, and your review is valuable for us to improve. Wed be happy to discuss the situation with you in more detail for clarification. Please reach out to us directly at ***************************** or *************** so we can address your concerns with the appropriate team. Thank you again for your feedback.Review fromStewart S
Date: 07/05/2024
5 starsVery impressed by the work of ***** and *****. Professional and patient with me. Much appreciatedCiti of Books, Inc.
Date: 07/22/2024
Thank you so much for your wonderful review, *******! We are delighted to hear that ********************* and *************************** have been accommodating you with professionalism and patience. It is fulfilling for us, at Citi of Books, to hear about your positive experience with us. Customer satisfaction is our priority, and your review reaffirms the hard work we contribute daily. We wish you all the best with your book.
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