Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a down payment of $500 on a Buick Enclave however the vehicle had not been inspected or detailed. I did not take possession of the vehicle and non-refundable addendum I signed stated I must give the balance due on a specified date which was left blank. In the meantime, I completed a purchase with ***** ** ****** of Albuquerque in a matter of a couple of hours and had the vehicle delivered to my home. I need my deposit back.

  Business Response

  Date: 05/22/2025

  Thank you for your correspondence regarding the non refund form.  I left you a voice message and ask that you reach out back to me at *** *** **** with any additional questions.  Thank you for your cooperation in this matter.

   

  ******* *****

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/19/24 my vehicle was taken to Reliable Chevrolet Auto Body Shop for repairs. Since then, we have gone back and forth with the Auto Body Shop Director, **** ************** and **** ****, Body Shop Estimator to get our vehicle repaired. The Body Shop had my vehicle from 12/19/24 to 03/25/25. During that time, we were expected to pick up our vehicle twice. Each time our vehicle was not ready. In fact, it was in worse condition. First, it was parked outside, passenger-side window removed, parts thrown inside damaging interior, exposed to the elements, and just thrown there like a junkyard. This time, there was damage to the interior seats, to the interior passenger-side, missing tint on the passenger-side window, front fender/lights/grille/hood was not aligned, bolts/clips either broken or missing. We still decided to give them a chance. We noticed the passenger-side window would not open and the headlight was scratched and the fender not lining up. Luis reassured us that he would order the part for the door, and that we could come by to have the light buffed out. He also told us that if anything goes wrong, it will all be covered under warranty. We received notification from **** that the part was in. At that time, we let **** know that the headlight needs to be adjusted because the light is pointing up and it's still not lining up with the fender. We took the vehicle back. Unfortunately, when we went to pick up the vehicle, **** informed us that not only would both lights need to be replaced because the clips are broken but also broken clips to the grille, wheel wall and missing bolts. Again parts were ordered and installed. We went to pick up the vehicle again, and now the fender needs to be replaced and the safety sensors are not functioning properly. With the fender not lining up now the paint is compromised, the light is moving, the hood and fender doesn't line up. We still have a vehicle not repaired with Reliable Chevrolets’ excellent service standards.

  Business Response

  Date: 05/13/2025

  I spoke with the customer this morning and they are discussing whether they would like us to correct the issue or send to another authorized repair facility to complete.  Thank you for your cooperation in this matter.

• Initial Complaint

  Date:04/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a used car in Jan. Sent a msg end of January I was not happy with the car a s cost. Their response was it's too soon we can't do anything. Took the car to a different dealership to try trade it in. This is where I was told that they paid of my trade in and rolled it into my new car. I was never told this at the dealership I was told the car was paid off. Reached out again over the past few days to try to get them to work with me. I explained that I was never told this information about rolling in my old payment to the new car. I have a txt from the sales manager stating the car was paid off noyhmentioned about rolling it

  Business Response

  Date: 04/17/2025

  ******* *****(General Sales Manager) will reach out to you and set up an appointment to review your particular deal.  Thank you for your cooperation in this matter.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Reliable Chevrolet in Albuquerque, NM for their failure to honor a warranty issue, dismissive treatment, and refusal to continue servicing my vehicles, despite a recent purchase from them.
  
  I have brought my 2022 Chevrolet Suburban to Reliable Chevrolet three separate times for a clicking noise coming from the brake pedal upon release. This issue has now been replicated and confirmed by dealership technicians, yet I was told it is “normal” and not a warranty-covered problem. I was quoted $332.45 for a sensor replacement, despite the issue not appearing on another same-year Suburban they used for comparison. The dealership has refused to address it under my bumper-to-bumper warranty.
  
  More troubling, the Service Manager, **** ******, previously told me to take my business elsewhere when he worked at another dealership (****/***** ** ****** *********). After I complied and started using Reliable Chevrolet, he is now in the same role at this dealership and has again instructed me to go elsewhere—even though I am a long-time customer who recently purchased a new 2025 Chevrolet Trax from them.
  
  This pattern of being dismissed by the same individual, now at two different dealerships, feels targeted and retaliatory, and it raises serious concerns about customer treatment and the integrity of their service operation. Their refusal to work with me after a recent purchase calls into question whether they are willing to honor warranty or provide basic support for vehicles they sell.
  
  I am requesting that:
  1. The dealership properly address and repair the issue under warranty;
  2. I receive a formal apology and confirmation that I will not be refused service moving forward;
  3. General Motors and the BBB be made aware of the dealership’s pattern of dismissing customers rather than resolving legitimate concerns.
  
  I am attaching my correspondence with the dealership and their service manager, as well as documentation of the vehicle issue.

  Business Response

  Date: 04/14/2025

  It is the dealerships decision to replace the sensor at no cost to the customer but can not do so under the bumper to bumper warranty.  I have forwarded the correspondence with the customer to GM for reference.  

  Customer Answer

  Date: 04/15/2025

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  While I appreciate the dealership’s offer to replace the brake sensor at no cost, I must respectfully disagree with the position that this cannot be covered under the vehicle’s bumper-to-bumper warranty. The clicking noise from the brake pedal has now been documented and verified by multiple technicians at Reliable Chevrolet, and has not been observed in at least one other 2022 Suburban of a different trim. That confirms this is not a standard feature or design element, but a potential defect or premature component failure—exactly the type of issue the bumper-to-bumper warranty is designed to cover.
  
  
  In addition, it’s important to note that several of the items I previously requested in my initial BBB complaint have not been addressed at all, including a proper apology for the way I was treated, clarification of whether the dealership intends to continue servicing my vehicles, and acknowledgment of the troubling history involving the service manager, who has now twice instructed me to take my business elsewhere—first at **** *********, and now at Reliable Chevrolet.
  
  
  These omissions, combined with the dealership’s tone in earlier responses, suggest a dismissive approach to my concerns and long-term loyalty as a customer—despite the fact that I had just purchased a new 2025 Chevrolet Trax from this same location.
  
  
  At this point, I will accept the sensor replacement as a gesture of goodwill, but I do not waive my right to pursue further action if the issue is not resolved or if the dealership continues to refuse full warranty acknowledgment. I am also continuing to escalate this concern directly with General Motors and the New Mexico Attorney General’s Office to ensure this matter is reviewed with the seriousness it deserves.
  
  
  
  
  
  Regards,
  
  
  
  ******* ********
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  to whom it concerns,
  I'm hoping someone can help me come to a resolution with Reliable Chevrolet, My experience with Reliable started two years ago October 2022 when i purchased a 2020 Chevy Silverado 2wd. I had electrical issued from the start. dropped truck off for service for several weeks and had to replace battery than having to replace again do to electrical problem. returned truck to dealership for service which stayed for about a month before letting me now they could not find or fix electrical issues. At that time i ended up trading that truck in for a 2022 Chevy Silverado 4x4 in mid November 2024.
  The newly purchased truck had Silverado emblems fall off within a day, bald rear tire that left me stranded forcing me to buy two bran new ones (dealership would not replace tire) and found truck painted two different colors (was shown truck in the shade so couldn't tell the difference). After a couple of weeks newly purchased truck gave me a SHIFT TO PARK notification on dash council, back to the service department again for several more weeks. service department fixed issue but than started having more problems with the truck. newly purchased truck started having a real loud clanking/grinding noise when started along with gear shifting delay problem. Dropped truck of again with service department on January 14, 2025 ( 5 weeks ago ). since than its hard to get any answers from them. they can not find or fix the problems with the truck and i am having a hard time getting a communicating with service tech, Manager, and director of Reliable, don't return calls or messaged.
  I'm hoping someone can help me come to a resolution with Reliable Chevrolet, feeling really frustrated and disappointed in this whole experience.

  Business Response

  Date: 02/19/2025

  I am sorry about the inconvenience and understand your frustration.  The vehicle arrived on January 14, 2025 and was dispatched to our Technician on February 03, 2025 and no codes were found during the initial write up and during inspection.  The Technician noted a rattle during the first two seconds of a cold start.  The Technician has tried numerous times to identify during these startups.  We have since opened a Tac Case (Technical Assistance Case) and Gm will be reviewing and advising us on how to proceed.  The vehicle operates as designed with the exception of a slight two second rattle.  Mr. Pierce will advise as additional information is available. Thank you for your cooperation in this matter.

  Customer Answer

  Date: 02/21/2025

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  My truck is still broken with multiple problems and left without a vehicle. 
  
  
  
  
  
  Regards,
  
  
  
  ****** ******
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 02/24/2025

  After conferring with Gm TAC the issue was Id and corrected.  The vehicle is ready for pickup.  Thank you for your cooperation in this matter.

  Customer Answer

  Date: 02/27/2025

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Newly purchased truck still broken with same issue and again with out a vehicle probably another 6 weeks. 
  Would like a refund or reimbursement for original down payment along with new rear tires. I put $9,000 down and paid $500 for rear tires.
  

  Regards,
  ****** ******
  

  Business Response

  Date: 03/03/2025

  I sincerely apologize for the inconvenience this has caused.  We've requested some assistance from GM's TAC department and I've attached the results they have given us in response.  Though it may not be to the satisfactory of our customer we have no choice but to follow the resources afforded to us by the manufacturer.  At this time we would deem the symptoms you described as a normal characteristic of the year, make, and model of your vehicle.  Please let us know if there is anything else we can do to assist you in any way.  Thank you for your time.

  Customer Answer

  Date: 03/05/2025

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  The noises I'm hearing is  NOT normal characteristics for that year make, and model. They are more than likely from miss treatment and not maintaining properly. Absolutely unexceptionable!! Would like refund from original down payment $9,000.
  
  
  
  
  
  Regards,
  
  
  
  ****** ******
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our car in to them on November 8th because of a check engine light and acceleration issues. They took forever to look at it and kept finding issues, some of which were not covered under the warranty. I have been given the run around by them, several different stories, and times/days car would be done. They did not offer a loaner or rental for us even after being asked. We finally picked up the car today, January 3rd and the car is not fixed. The check engine light is back on and it is having the same acceleration problems. They did not fix it. I want a refund of the 1,081 that I paid and I want it fixed. Them not fixing it after having it for 2 months and not making it right with us needing a vehicle due to work is unacceptable. They need to give us a loaner, actually fix the car (at no charge) and give us back our money. They give terrible customer service.

  Business Response

  Date: 01/08/2025

  We apologize for the inconvenience and are currently accessing the vehicle for needed repairs.  Part of the original repairs were under the extended coverage at no charge to the customer and the other items we not listed for coverage under the said policy. The extended coverage allows for up to 5 days of rental on a covered part.  Mr. Trail has been in contact with the customer on a daily basis.  We hope to have the issues resolved shortly.  Thank you for your cooperation in this matter.

  Customer Answer

  Date: 01/18/2025

  Complaint: ********
  
  
  
  I am rejecting this response because: when I spoke to the warranty people they said they did not deny it due to service records and was hung up twice on by the dealership when they were trying to reach out to them on this matter to get more information and pictures.  The engine was not coding when we initially took it in on November 8th and now they are saying the engine needs completely rebuilt so I do not know what happened while they have had it but I am now suspecious of how our car has been handled.  I do know that I was told that the initial techs working on it are no longer with ********.  Unfortuantely after this gets settled we will no longer be Chevy customers
  
  
  
  
  
  
  
  Regards,
  
  
  
  Melissa Bosarge
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 02/11/2025

  I've attached a copy of the correspondence from MPP the carrier of her extended warranty coverage.  Unfortunately it is not the dealer ship's decision to approve or deny the repair and based off of the customers lack of maintenance records the denial was final from MPP.  The customer also submitted a case through GM and at that time we offered the customer a 10% discount on the repairs needed.  I want to help the customer as much as possible but while also operating within the policies and procedures the manufacturer and dealer ship have in place.  Please let me know if there is anything else I can do to assist our customer in this situation.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mi troca se desbarató el 20 de septiembre de 2024, la llevé a que la arreglaran a la compañía en donde me la vendieron por qué la troca tiene garantía, le hicieron un diagnóstico y según ellos la habían arreglado, me hicieron comprarle la pila a la troca diciendo que cuando comprara la pila se iba a arreglar y no fue así la troca siguió sin servir so se las tuve que regresar, no hemos escuchado ninguna llamada de ellos para informarnos el estado de la troca tenemos que estar yendo a checar nosotros y siempre nos dicen lo mismo "El mecánico que la estaba revisando la dejó de revisar" cambian de mecánico cada ves que vamos y solo se están echando el problema entre ellos y no nos dan una respuesta coherente, yo les voy a terminar pagando 80,000 dólares por la troca y pago 756 dólares al mes siento que es suficiente para que considerarán en ponerle empeño a arreglar la troca, tuvimos un una junta con **** el manager de los mecánicos, esa junta pasó 2 días después de que les lleve la troca por segunda ves, **** se comprometió a estarnos comunicando sobre el estado de la troca y 1 mes después no hemos escuchado absolutamente nada de ellos, hasta el día de hoy diciembre 16, 2024 no se han puesto en contacto con nosotros para decirnos ni si quiera que están trabajando en ella, cada que vamos a preguntar por la troca nos dicen lo mismo "Ya no la está revisando el mismo mecánico" "El mecánico anterior no sabía que tenía y no dejó nota" "Ahora la va a revisar otro mecacino por qué el anterior no supo que tenía” así llevan casi 5 meses.

   

  My truck broke down on September 20, 2024, I took it to be fixed at the company where they sold it to me because the truck has a warranty, they did a diagnosis and according to them they had fixed it, they made me buy the battery from the truck saying that when I bought the battery it was going to be fixed and it wasn't, the truck still didn't work so I had to return it to them, we haven't heard any call from them to inform us of the status of the truck, we have to be going to check it and they always tell us the same thing "The mechanic who was checking it stopped checking it" they change mechanics every time we go and they are only blaming the problem on each other and they don't give us a coherent answer, I'm going to finish them paying 80,000 dollars for the truck and I pay 756 dollars a month I feel that it is enough for them to consider putting effort into fixing the truck, we had a meeting with **** the manager of the mechanics, that meeting happened 2 days after we took the truck for the second time, **** promised to keep us informed about the status of the truck and 1 month later we have not heard anything from them, until today, December 16, 2024, they have not contacted us to tell us Even though they are working on it, every time we go to ask about the truck they tell us the same thing "The same mechanic is no longer inspecting it" "The previous mechanic didn't know what it was and didn't leave a note" "Now he's going to inspect it." another mechanic Why didn't the previous one know what he had? It's been like this for almost 5 months.

  Business Response

  Date: 12/18/2024

  Good afternoon.  After reviewing the following complaint I'll start by saying I sincerely apologize for the inconvenience this has caused our customer.  We first replaced his alternator under his extended warranty but found that the batteries in his vehicle were no longer holding a charge.  We advised him that the batteries were not covered under that warranty and we would ask him to replace those batteries on his own if not with us.  According to the customer he did replace them on his own.  The issue is the vehicle is still showing the same symptoms it was showing before the batteries were replaced.  The first technician we had addressing the guest's concern is no longer working with us.  I had to reassign it to another technician in which he is estimating on getting the guest an answer by the end of this week.  I tried reaching out to the guest via the phone number provided and was unable to reach them.  I will arrange to speak with the guest at a time that is convenient to them.  Thank you for bringing this matter to my attention and I can assure you that  will do everything within my power to get the issue addressed in a timely manner.  Thank you for your time.

  Customer Answer

  Date: 12/19/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Después de remplazar las baterías hemos ido a preguntar por la troca 3 veces y las 3 veces han cambiado de mecánico y nos dicen que no saben que tiene la troca, tienen gente con estudios(mecánicos) no creo que después de 5 meses no sean capaz de diagnosticar 1 troca, mi troca tiene garantía que ustedes me están ofreciendo, me están respondiendo lo mismo que me responden cuando voy personalmente a preguntarles por la troca, yo necesito una solución o una respuesta diferente que lo mismo de hace 5 meses, yo entiendo que mi troca es una dodge y los mecánicos se especializan en Chevrolet y ese es otro pretexto que utilizan, si la garantía paga por arreglar la troca me la pueden dar y yo la llevo a donde si la puedan arreglar y les reporto el bill a ustedes, yo esa troca la uso para mi uso diario y para mi trabajo y e estado batallando muchísimo lastimosamente no tengo la economía suficiente para comprar otra en lo que arreglan esa. Está fuera de mi presupuesto. 
  
  
  
  Regards,
  
  
  
  **** ****** 

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 12/27/2024

  Good afternoon.  I sincerely apologize for the inconsistency in our communication with you.  I'm glad we were able to speak today and give you an update for your vehicle.  I will do my best to submit for the warranty battery replacement once your able to bring me your receipts.  I will do everything in my power to return your vehicle to you in working condition and in a timely manner.  We value your business and appreciate your patience while addressing your vehicle concern.  Thank you for you time.

• Initial Complaint

  Date:11/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went and purchased a 2020 Chevy Equionox at Reliable Chevrolet on a Saturday. Put $700 down and this vehicle was to be delivered to me at my address Monday . Monday afternoon before the car was to be delivered, I called Reliable to let them know not to send the vehicle because I had just gotten fired , and was unable to go through with purchasing the vehicle. They told me that it was a done deal and wether the vehicle was in my possession or not I was still obligated to pay the monthly payment. They told me I was unable to get my down payment of 700 back because they used it for the MVD and title . These people became very rude and unprofessional at this point , laughing at me , putting me on speaker so other employees could hear my conversation and put me down . When I called back today 11/27/24 to get my down payment back , they informed me that I would not be getting my full down payment because they were charging me for the gas , detailing and drivers for delivery of the vehicle ... which all this was told that it was covered and free of charge .

  Business Response

  Date: 12/13/2024

  *** ******** the General Sales Manager made contact with *** ****** and arranged for his refund to be mailed.  This has been completed and the matter should be closed.  Thank  you for your cooperation in this matter.

• Initial Complaint

  Date:11/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately on or about 2/18/2023 I purchased a 2018 Chevrolet Trax. Within 3 months the battery had failed at this time i attempted to reach out to reliable Chevrolet in request of a replacement. At this point the company stated they could help me at all for any reason. I purchased another battery vehicle started again a few months later a rubbing sound occured near front driver side i then reached out the reliable Chevrolet at which time they advised me there was nothing wrong with the vehicle over the phone. Another month passed and the sound grew louder at to me concerns i started losing brake pressure due to a default called stabilitrak, this is very dangerous amd could cause a serious accident with myself of my children, the vehicle is very unpredictable to a complete stop at which point the vehicle has been attempting tp over heat at the same time. This vehicle is under a year of purchase and is deemed unfit and unsafe for use of any reasons at all, i do not feel safe in this vehicle at all, and request a replacement of a properly safe vehicle.

  Business Response

  Date: 11/11/2024

  We appreciate you reaching out to us in regard to the issues
  you're having with your 2018 Chevrolet Trax.  It sounds like your
  vehicle is having multiple symptoms that I'd like to get addressed for you as
  conveniently as possible.  I apologize for the lack of service you may
  have received previously. This will be discussed with my team to prevent this
  from happening moving forward I can assure you that your safety for you and
  your family is very important to us as we do not take that lightly. 
  Please reach out to me at your earliest convenience so that we can set up a
  time and date that best works for you to get these concerns resolved. 
  Again, I sincerely apologize for any inconvenience this may have caused you and
  your family.  I hope to hear from you soon.  

  Customer Answer

  Date: 11/12/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  I was told they will only will be able to look at it and everything would be an out of pocket cost. There are several things wrong with this vehicle that make it unsafe to use and I’m going to report it to the bank as a lemon.
  
  
  
  Regards,
  
  
  
  ****** ******
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 11/13/2024

  We cannot determine if the car is unsafe unless they bring it in for diagnosis.  

  Customer Answer

  Date: 11/13/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:
  I am responding in 10 day period I will take car to get diagnosed. They want me to tow car to shop do not have money to get it towed trying to see what I can do.
  
  
  
  
  
  Regards,
  
  
  
  ****** ******
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:10/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached an agreement with this business. When I refused to finance with them, they rescinded their offer.

  Business Response

  Date: 10/30/2024

  This client called and negotiated numbers on one unit, then decided to change to another unit.  The second unit was priced 10,000 higher than the first unit she inquired about.  We cannot sell the second unit for the price of the first negotiated unit as it is completely different than her first choice.

  Customer Answer

  Date: 11/04/2024

  Complaint: ********
  
  
  
  I am writing to respond to my complaint regarding Reliable Chevrolet and the misleading sales practices I experienced during an attempted vehicle purchase. Reliable Chevrolet initially provided me with a “pencil” on a specific vehicle, identified by VIN, and we negotiated based on this vehicle. However, during negotiations, Reliable Chevrolet deceptively switched the vehicle with one of lesser value, which only became clear upon my arrival at the dealership. Despite documentation confirming my understanding of the original vehicle’s value and our negotiated terms, they refused to honor the deal for the original vehicle.I have email correspondence substantiating that Reliable Chevrolet initially sent me information for a higher-value vehicle, then attempted to switch it for a lower-value vehicle once I was at the dealership. This bait-and-switch tactic led to the loss of approximately ten hours of my professional time, valued at $300 per hour, resulting in a financial loss of $3,000.
  I respectfully request the BBB’s assistance in addressing Reliable Chevrolet’s deceptive practice and securing appropriate compensation for my financial loss due to their breach.
  
  
  
  
  
  
  
  Regards,
  
  
  
  ******* ******
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]