Information Technology Services
EC-Council, Inc.About
Overview
BBB Accreditation & Rating
EC-Council, Inc. is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?About This Business
BBB Accredited Since: 12/14/2017
Years in Business: 22
Products and Services
Photos and Videos
Business Details
- BBB File Opened:
- 11/27/2012
- Business Started:
- 12/22/2003
- Business Started Locally:
- 1/1/2007
- Business Incorporated:
- 9/14/2006
- Type of Entity:
- Corporation
- Alternate Names:
- EC-Council USA
- International Council of E-Commerce Consultants
- EC-Council New Mexico
- Business Management:
- Mr. Steve Graham, Secretary
- Mr. Eric R. Lopez, Treasurer
- Mr. Sanjay Bavisi, President
Additional Contact Information
- Principal Contacts
- Mr. Eric R. Lopez, Treasurer
- Customer Contacts
- Mr. Eric R. Lopez, Treasurer
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Payment methods
All Forms
- Refund and Exchange Policy
- Open Enrollment or Live, Online Courses
In the instance that a student needs to cancel or reschedule a traditional Instructor-led (ILT) or Live, Online (iWeek) course, please contact EC-Council by notifying your account rep, or at our main line at 505-341-3228 or by email at: [email protected].
If Client Cancels
Prior to the end of the first day of class, refund = 100%
After start of the class, but prior to completing 30%, refund = 90%
After completing 30%, but prior to completing 60%, refund = 50%
After completing more than 60%, No Refund.
iLearn Asynchronous Courses
Prior to activating the course key- 100% refund. Once course is activated, no refund. Course term begins on date of invoice and ends twelve (12) months from invoice date.
The iLearn courses are a single user license and are not transferrable.
Course Materials
No refunds will be issued for mobile devices or physical courseware once seal is broken by client. Online course materials such as e-courseware, online exam prep programs or iLabs, online labs cannot be refunded once activated.
Retail rate plus shipping will be prorated into percentages listed above for approved refunds for un-opened Courseware or mobile devices.
Refund Schedule
All approved refunds will be made within 30 calendar days of the institution receiving written notice of a student’s withdrawal or the date which the institution terminates enrollment of the student, whichever is earlier. - Business Categories
- Information Technology Services, Continuing Education
Latest Reviews
Mustafa Y
"I purchased a course from EC-Council that never worked from day one. Despite multiple attempts to get support, the issue was never resolved." ... Read full review
George L
"EC-Council is amazing!" ... Read full review
Nick K
"In May 2023, I purchased the iClass Club membership, which provides a year's unlimited access to EC-Council's video courses for $2,999. Although this may seem expensive, I have obtained nine EC-Council certifications." ... Read full review
Frequently asked questions about EC-Council, Inc.
Is EC-Council, Inc. BBB Accredited?
Yes, EC-Council, Inc. has been a BBB Accredited Business since December 14, 2017.
What is the BBB rating of EC-Council, Inc.?
EC-Council, Inc. has an A+ BBB rating. Ratings run from A+ to F and are BBB's opinion of how a business is likely to interact with its customers, based on complaint history, transparency, and available public data.
How many complaints does EC-Council, Inc. have on BBB?
EC-Council, Inc. has no complaints filed with BBB in the last 3 years.
How many customer reviews does EC-Council, Inc. have on BBB?
EC-Council, Inc. has 4 customer reviews on BBB.
How do I file a complaint against EC-Council, Inc.?
Where is EC-Council, Inc. located?
EC-Council, Inc. is located at 2100 Louisiana Blvd NE Ste 480, Albuquerque, NM 87110-5486.
What does EC-Council, Inc. do?
The BBB Business Profile for EC-Council, Inc. describes the business as follows: Information Technology Services. EC-Council offers courses throughout the globe via online training. Business category: Information Technology Services.
How long has EC-Council, Inc. been in business?
EC-Council, Inc. has been in business for 22 years, since 2003.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.

