About
Overview
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 12/14/2017
Years in Business: 22
Products and Services
Photos and Videos
Business Details
- BBB File Opened:
- 11/27/2012
- Business Started:
- 12/22/2003
- Business Started Locally:
- 1/1/2007
- Business Incorporated:
- 9/14/2006
- Type of Entity:
- Corporation
- Alternate Names:
- EC-Council USA
- International Council of E-Commerce Consultants
- EC-Council New Mexico
- Business Management:
- Mr. Steve Graham, Secretary
- Mr. Eric R. Lopez, Treasurer
- Mr. Sanjay Bavisi, President
Additional Contact Information
- Principal Contacts
- Mr. Eric R. Lopez, Treasurer
- Customer Contacts
- Mr. Eric R. Lopez, Treasurer
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Payment methods
All Forms
- Refund and Exchange Policy
- Open Enrollment or Live, Online Courses
In the instance that a student needs to cancel or reschedule a traditional Instructor-led (ILT) or Live, Online (iWeek) course, please contact EC-Council by notifying your account rep, or at our main line at 505-341-3228 or by email at: [email protected].
If Client Cancels
Prior to the end of the first day of class, refund = 100%
After start of the class, but prior to completing 30%, refund = 90%
After completing 30%, but prior to completing 60%, refund = 50%
After completing more than 60%, No Refund.
iLearn Asynchronous Courses
Prior to activating the course key- 100% refund. Once course is activated, no refund. Course term begins on date of invoice and ends twelve (12) months from invoice date.
The iLearn courses are a single user license and are not transferrable.
Course Materials
No refunds will be issued for mobile devices or physical courseware once seal is broken by client. Online course materials such as e-courseware, online exam prep programs or iLabs, online labs cannot be refunded once activated.
Retail rate plus shipping will be prorated into percentages listed above for approved refunds for un-opened Courseware or mobile devices.
Refund Schedule
All approved refunds will be made within 30 calendar days of the institution receiving written notice of a student’s withdrawal or the date which the institution terminates enrollment of the student, whichever is earlier. - Business Categories
- Information Technology Services, Continuing Education
Latest Reviews
Mustafa Y
"I purchased a course from EC-Council that never worked from day one. Despite multiple attempts to get support, the issue was never resolved." ... Read full review
George L
"EC-Council is amazing!" ... Read full review
Nick K
"In May 2023, I purchased the iClass Club membership, which provides a year's unlimited access to EC-Council's video courses for $2,999. Although this may seem expensive, I have obtained nine EC-Council certifications." ... Read full review
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