Complaints

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• Initial Complaint

  Date:05/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered 3 bottles of supplements for 59.99. They sent extra and charged us an additional 199.99. We complained and they said they would credit us the 199.99. On our Credit Card statement they only credited us 153.05. I called and they said they withheld the shipping. They owe us 46.94.

  Business Response

  Date: 06/28/2023

  To whom it may concern,

  Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

  We show on February 06, 2023, Ms. ***** placed an order for Activ Keto + ACV and Activ Garcinia. On February 18, 2023 Mr. ***** called into our customer service on behalf of his wife requesting to return the order our representative then offered Mr. ***** a partial refund instead of the return which was agreed upon and issued on that date.

  02/18/2023 01:25pm - Refunded - $153.05 Trans-ID: **********

  Then on February 24, 2023, a chargeback was done on both charges. Once there is a chargeback done it is then between the customer and the bank, we are unable to do anything on the account but note. I hope this can help clarify any misunderstanding caused. We cana ensure this account has been cancelled since February 18, 2023. The confirmation # is C-*****.

  Kindest Regards,
  Customer Support

  Customer Answer

  Date: 06/30/2023

  The problem is not with the credit card company. The problem is with the partial refund Full Body issued. They gave us a credit for $153.05. The credit was supposed to be for $199.99. I agreed to pay the $59.99 which shows up on my statement along with the $199.99 charge and a $153.05 credit. They owe me $46.94.
  

  Business Response

  Date: 07/11/2023

  To whom it may concern,

  Thank you for contacting us and providing us with the
  opportunity to settle any misunderstandings. Hopefully, this information can
  alleviate some of the confusion that is leading to this complaint.

  After reviewing the account which is from February 06, 2023. We show the partial refund was agreed to, which we also pulled the call and found that customer agreed to the partial refund which was issued on 02/24/2023 Ms. ***** processed a dispute with her bank and both charges have a chargeback on them. Once there is a chargeback on the account we no longer have any access to make any actions on the account. I hope this can help clarify any misunderstandings caused and we can ensure this account is cancelled.

  Kindest Regards,
  Customer Support misunderstandings.

   

  Customer Answer

  Date: 07/24/2023

  I do not agree with get full body’s response. I agreed to pay $54. I agreed to a $199 refund not a $149 refund. They are not doing what they agreed to. 
  ****** *****