Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday September 1, 2024 I purchased a $39.99 bottle of CBD gummies from a company called **********, but an hour later, when I checked my credit card, I found a pending charge of $239.99 from a company called Get Full Body company, (GFB)?? I called GFB (************), an hour after the online purchase to correct my order and to get the proper refund. GFB said they couldn’t do that and offered several different multiple bottle discounts on the same phone call which didn’t make any sense?? Why in the world would I want 4 or 6 bottles when I just wanted 1 bottle to sample the product?
  Several phone calls later, with no resolve to my single bottle order, I told GFB, I was no longer interested in dealing with their company and wanted to cancel everything and get a full refund of $239.99. The primary reasons for cancelling was that GFB said the only way to cancel was to accept a 6 bottle shipment and send an RMA and the product back to the company and receive a restocking fee of $8.96 for each bottle. ($53,67), This sounded crazy and it sounded fraudulent that is why I am asking your organization for help.
  
  Subsequently GFB sent an email saying they were sending 6 bottles to arrive Sep 6. I believe their plan was to make me do an RMA and charge me 6 times $8.96 for restocking ($53,67). On Sept 6th, I was able to refuse the package via a sign on my door., Thus I never saw the package and USPS returned it to the original sender in Pinellas Park, Florida, at 11:12 AM.
  I still want a $239.99 refund.

  Business Response

  Date: 09/19/2024

  To whom it may concern,

  Thank you for contacting us and providing us with the
  opportunity to settle any misunderstandings. Hopefully, this information can
  alleviate some of the confusion that is leading to this complaint.

  We show on September 01, 2024, *** ****** placed an order for ********** CBD Gummies (6 Bottles). They were $39.99 a piece. Since *** ****** ordered 6 bottles, this is why he was billed that amount. We show he did reach out to customer service via email, he was offered a partial refund. He also called in and was offered multiple partial refunds but by the time he called the product had already shipped. He was given return information to be able to return for a full refund. In that time frame. *** ****** disputed the charges with his bank. HIs bank has credited him the money back. Once an account is flagged as chargeback, we no longer have access to process a refund.

  We do show the package was RTS on September 06, 2024. Usually when packages are RTS they take longer to pass through USPS due to payment not being made to ship a product to another location. Unfortunately, as previously stated we are unable to process a refund as the refund has already been issued by *** ******** bank.

  We hope this helps clarify any misunderstanding caused and
  we can ensure this account is cancelled.

  Kindest Regards,
  Customer Support

  Customer Answer

  Date: 09/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Regards,
  
  
  
  *** ******

• Initial Complaint

  Date:09/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased gummies accidentally when my credit card requested confirmation I wanted to place the order. After noticing the charge went through, I requested the company cancel the order and refund my money.
  
  The company emailed me to tell me they didn’t give refunds but offered me a small amount. I pushed back demanding a full refund after which they increased the offer for a refund to $155.99. I indicated they could process that as an initial refund but I expected the remainder refunded as well.
  
  They have not done so. This is a business practice that seems standard operating procedure for this company. My expectation is to receive the remaining $84 refunded ASAP.
  
  I will gladly return the box they shipped unopened back to them.

  Business Response

  Date: 09/17/2024

  To whom it may concern,

  Thank you for contacting us and providing us with the
  opportunity to settle any misunderstandings. Hopefully, this information can
  alleviate some of the confusion that is leading to this complaint.

  We show *** ***** reached out 2 days after she placed her order, which is why the partial refund was offered since the product had already shipped out. Not to worry, we have issued the remainder of the refund. 

  09/17/2024 09:32am - Refunded - $84.00 Trans-ID: **********

  Since the product shows delivered, we would request that *** ***** returns the items. ********************************************************************************

  This is the return number: RMA Number: **************** *** ***** would be responsible for return postage. The return address: PO Box 152762 Tampa FL 33684. The RMA will need to be written on the outside of the package. We hope this helps clarify any misunderstanding caused and
  we can ensure this account is cancelled and refunded.
  

  Kindest Regards,
  Customer Support
  
  

• Initial Complaint

  Date:05/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/6/2024 I ordered a bottle of Gummies for $39.99. When I received the confirmation (within a hour) it showed an order for 6 bottles totalling $239.99. I contacted the company to get the order changed/canceled and they said there was nothing they could do about.
  
  Tried to stop payment through my bank but as the charge was pending they couldn't do anything and I would have to wait until it cleared and put in a dispute.

  Business Response

  Date: 05/08/2024

  To whom it may concern,

  Thank you for contacting us and providing us with the
  opportunity to settle any misunderstandings. Hopefully, this information can
  alleviate some of the confusion that is leading to this complaint.

  We are very sorry for Mr. ************* experience with our customer service. I do show the shipment will be delivered on May 09, 2024 for 5 bottles. Tracking: ********************************************************************************* 

  We have also gone ahead and processed a full refund back to the same account it was taken from. 

  05/08/2024 02:51pm - Refunded - $239.99 Trans-ID: **********

  Refunds can take up to 3-10 business days to reflect on the
  account. 

  We hope this helps clarify any misunderstanding caused and
  we can ensure this account is cancelled and refunded.

  Kindest Regards,
  Customer Support
  
  

• Initial Complaint

  Date:03/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/4/24 I ordered The gummies on line. I received the package within a week. On 3/11 I received another package. I went on line and found I had been charged an additional 239.99 for these. I called on 3/12 at 12:22 and spoke with ****??? and was told I signed up for a subscription. I told her I had not signed up for a subscription and I wanted to return the product and get my full refund. She told me there are no returns and I could only get a $89 refund. I said that was not acceptable and that I felt what they were doing was fraud. She put me on hold and came back saying she was able to get credit for 119.99 and that was all. This is not acceptable. I expect a full credit. I did not sign up for a subscription and I should not be charged for something that they claim can't be returned the day after receipt. I want my full credit. If they want their product back just provide an address to ship to and a call tag. I would think that this is considered mail fraud since they are sending through the US Postal service.

  Business Response

  Date: 03/14/2024

  To whom it may concern,

  Thank you for contacting us and providing us with the
  opportunity to settle any misunderstandings. Hopefully, this information can
  alleviate some of the confusion that is leading to this complaint.

  We do show on February 04, 2024 Ms. ********** placed an order for Leapketo ACV 6 bottles. When you place your order you do have the option to choose one time purchase or recurring. It appears that Ms. ********** selected the recurring option, which is why a new order came out. I do see the partial refund agreed to on March 12, 2024. Not to worry, I have gone ahead and issued the remainder of the refund.

  03/12/2024 01:28pm - Refunded - $119.99 Trans-ID: **********
  03/14/2024 01:13pm - Refunded - $120.00 Trans-ID: **********
  

  Refunds can take up to 3-10 business days to reflect on the account. We hope this helps clarify any misunderstanding caused and
  we can ensure this account is cancelled and refunded.

  Kindest Regards,
  Customer Support

  Customer Answer

  Date: 03/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Regards,
  
  
  
  ****** **********

• Initial Complaint

  Date:02/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FEBRUARY 4,2024
  I ORDERED THREE BOTTLES OF KETO GUMMIES FOR $39.39.
  I RECEIVED SIX BOTTLES OF A DIFFERENT KIND AND WAS CHARGED $239.39.
  I HAVE CALLED THEM AND WAS TOLD I COULD GET A REFUND OF $84.00. THAT IS ALL THEY CAN DO.
  ************ **** ABSH **** **** THANK YOU FOR YOR HELP. I WANT TO RETURN THIS JUNK AND REPORT THIS SCAM.
  REFUND ON MASTERCARD.

  Business Response

  Date: 02/26/2024

  To whom it may concern,

  Thank you for contacting us and providing us with the
  opportunity to settle any misunderstandings. Hopefully, this information can
  alleviate some of the confusion that is leading to this complaint.

  We show a call was made into our customer service on February 21, 2024, at that time we also show a full refund was issued. Refunded - $239.99 Trans-ID: ********** refunds can take up to 3-10 days to reflect in the account. We also show the account was canceled on that same day. The confirmation of cancelation is ** ******.

  We hope this helps clarify any misunderstanding caused and
  we can ensure this account is cancelled and refunded.

  Kindest Regards,
  Customer Support

  Customer Answer

  Date: 02/27/2024

  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 2*******, and find that this resolution is satisfactory to me.
  
  
  
  Regards,
  
  
  
  ***** ********

• Initial Complaint

  Date:02/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/29/2024 I received an e-mail from ******** card asking if a charge of $239.00 from "Get Full Body *********** CA" was valid. I advised no, and ******** denied the charge, however the vendor continued to try to charge my credit card during the day and eventually succeeded. The charge should have only been $39.99, however as I said I was charged $239.99. I contacted the vendor and I was told there were no refunds and no returns even though I did not order $239.00 worth of merchandise. After some time on the phone, **** put me on hold and then advised me that her supervisor approved a $120.00 credit and it would appear in 3-5 days on my ******** card. **** said the only reason why she could credit me this much is because the supervisor oked it as an
  employee discount. She also said I would receive an e-mail regarding the credit. As of today, 2/6/2024, no e-mail and no credit has arrived on my ******** account. I only agreed to the credit of $120.00 because **** advised it was a credit or nothing. I did receive 6 bottles of the product via USmail, however the product is not exaclty as discribed in the advertisent. I am requesting a full refund and would like to return all the products. I would like Get Full Body to send me a retrun authorization number so I can return the products with no additional cost to me. Also, the number associated with Full Body, *********** CA on my credit card is the same phone number listed on the BBB in Albuqurque in New Mexico. After reviewing other customer complaints o this BBB site, it appears this has occured before. I am hoping you can assist me. Thank you, **** *  Copied from ******** card
  Jan 29
  Merchant name is
  GET FULL BODY *********** CA
  Merchant category is
  Merchandise
  Amount is
  $239.99

  Business Response

  Date: 02/08/2024

  To whom it may concern,

  Thank you for contacting us and providing us with the
  opportunity to settle any misunderstandings. Hopefully, this information can
  alleviate some of the confusion that is leading to this complaint.

  We are so sorry for the misunderstanding and confusion caused. We do show contact into our customer service on January 31, 2024 and February 05, 2024. I do show the partial refund of $120 was agreed upon. Please do not worry. I have made sure this account is canceled. The confirmation is ********. A full refund has been processed.

  02/08/2024 02:08pm - Refunded - $239.99 Trans-ID: **********

  Refunds can take up to 3-10 business days to reflect on the
  account. We hope this helps clarify any misunderstanding caused and
  we can ensure this account is cancelled and refunded.
  

  Kindest Regards,
  Customer Support
  
  

  Customer Answer

  Date: 02/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Regards,
  
  
  
  **** ************

• Initial Complaint

  Date:02/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was enrolled (fine print requirement) in a recurring order for Gel Full Body products at a cost of $239.99. When I received my November statement and saw the recurring charge, I contact Full Body to cancel and request a refund. They said I could not cancel until I returned the merchandise since it had already been shipped and that I would have to be an $8 restocking charge for each bottle. That was all I was told to do. When the shipment arrived, I went to the post office and refused and returned the package. (I have a copy of the label and note from Post Office). I then followed up with emails on 11/25/2023, 1/10/2024 and 2/2/2024. I called this morning and spoke with **** who informed me that I had not received a return voucher for the merchandise and therefore could not be refunded. At no time during my initial call did they inform me that I had to complete a return voucher. They record their calls. I told him to review the initial call and they could confirm I was not told to prepare a voucher or that I would need one. I have proof of return, they received the merchandise, but are until refund me.

  Business Response

  Date: 02/05/2024

  To whom it may concern,

  Thank you for contacting us and providing us with the
  opportunity to settle any misunderstandings. Hopefully, this information can
  alleviate some of the confusion that is leading to this complaint.

  After reviewing through all the communication I can see the account was canceled the same day the call came in on November 25, 2023. I can also see Ms. ***** was not advised we are unable to refund, she was asked for the tracking number for us to track the package back to the warehouse. I did pull the original tracking and can see it was received back at the warehouse. I have gone ahead and issued a full refund. 02/05/2024 01:54pm - Refunded - $239.99 Trans-ID: **********. 
  

  Refunds
  can take up to 3-10 business days to reflect on the account. We hope this helps clarify any misunderstanding caused and
  we can ensure this account is cancelled and refunded.

  Kindest Regards,
  Customer Support

• Initial Complaint

  Date:01/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I looked at purchasing a product for $39.99 from this company. I proceeded to try to check out but an another page popped up stating other customes had purchased additional products. I immediately backed out of this page and did not finalize the order. This company charged my credit card $239.99. I have contacted this company repeatedly and been advised my account is closed and they are unable to process a refund. **** **** advises me the funds have been charged back to ***** **** *******. I feel this is a fradulent charge since I did not finalize an order. I did receive a package from them which I returned unopened and they acknowledge receipt of the package.

  Business Response

  Date: 01/24/2024

  To whom it may concern,

  Thank you for contacting us and providing us with the
  opportunity to settle any misunderstandings. Hopefully, this information can
  alleviate some of the confusion that is leading to this complaint.

  We show an order placed for Joy Keto for 6 bottles on November 21, 2023. We show the package was delivered on December 12, 2023 ********************************************************************************. 12/04/2023 11:51pm - Order was flagged as chargeback. The first contact received by Ms. ***** was on January 20, 2024. MS. ***** called and asked for a refund and she was advised the account is flagged as chargeback, the bank already provided the refund back to Ms. *****.

  Unfortunately, since there is a chargeback on the account, we are unable to process any kind of refund. We don't have the ability to process a refund once there has been a chargeback. I hope this information helps!
  

  Kind Regards,
  Customer support
  

  Customer Answer

  Date: 01/24/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:

  ****** Bank has not refunded the amount.  ******** Bank advised me the funds were paid to ***** ** **** and it is up to them to refund.  I did not order this. I never finalized an order.  Also when I received the package I promptly returned it.  I was wanting to purchase one bottle for $39.99.  
  
  
  
  
  
  
  
  Regards,
  
  
  
  ****** *****
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 01/25/2024

  To whom it may concern,

  Thank you again for allowing us the opportunity to address this concern.

  Unfortunately, we are unable to process a refund due to the account being flagged as chargeback. We do not have the option to refund. This is between Ms. ***** and her bank. Once a chargeback has been issued on a charge, the company no longer has the access to do anything on the account but add notes. I hope this can help Ms. ***** understand the situation.

  Kindest Regards,

  Customer Support

  Customer Answer

  Date: 01/26/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  
  
  
  
  Regards,

   

  iI have spoken with the billing dept at ******** and Total Body has the funds.  They just refuse to issue a refund.  
  
  ****** *****
  

   

  
  

  [assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see attached
  
  I ordered diet pulls Joy Keto + ACV gummies off ********, 10-27-23. It took 6 days to deliver to my house. They give you 30 days to call back to return it to get my money back. I called back 11-30-23. It took my 25 days I never lost any weight and they refuse to refund my money. Its fraud

  Business Response

  Date: 12/19/2023

  To whom it may concern,

  Thank you for contacting us and providing us with the
  opportunity to settle any misunderstandings. Hopefully, this information can
  alleviate some of the confusion that is leading to this complaint.

  We show on October 27, 2023 Mr. ******** ordered Joy Keto + ACV. We do offer a 30 day money back guarantee from the date the order is placed. This must be agreed to prior to the order being processed. You have to check a box agreeing to the terms for the order to be finalized and placed. Mr. ******** would have needed to have the package back in our warehouse by November 26, 2023. We do understand trying products can take time. We show the account was cancelled that same day. The confirmaton is cancellation is C-******. 

  I have also processed a full refund as a courtesy 12/19/2023 02:06pm - Refunded - $189.99 Trans-ID: **********. Refunds can take up to 3-10 business days to reflect on the
  account.

  We hope this helps clarify any misunderstanding caused and we can
  ensure this account is cancelled and refunded.
  
  Kindest Regards,
  Customer Support
  
  

• Initial Complaint

  Date:12/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov. 15 Responded to a pop up on the internet add and excepted the advertised offer of a trial for the product of Keto Gummies for weight loss. What I thought was $40.00 turned out to be 239.00. I tried to cancel seconds later when I received the charge. I called immediately TO CANCEL THE ORDER and was informed that it was too late, despite the fact I called immediately. They agreed to credit my card back $89.00, but I was stuck with the remaining bill. I Reluctantly agreed and assumed it was the last I'd hear about it. However (even though they knew I called TO CANCEL) they didn't cancel an unknown RECURRING MONTHLY CHARGE of a continued $239.99 (upgraded by an additional .99cents). I believe this is designed to be an indefinite recurring charge that would go unnoticed by any unsuspecting consumers who fail to check Credit Card charges. Today Dec !5 2023 a little past midnight I received a text informing me of the new charge (my 2nd Charge) and I immediately called to cancel. However, I was forced to wait until Customer Service hrs opened at 8AM. I called exactly at 8AM. Was told my account, phone number, and email wasn't in their system and referred to 3 different phone numbers, all with the same reply. I called back later at approximately 1pm and suddenly my account, phone, email was all found and available. I received the same response from the previous month, that it was too late to cancel the transaction. During the ensuing debate I was informed that despite my desire to cancel my Nov order, and reluctantly agreeing to accept the $89 credit as a concession, they decided that the phrase (CANCEL THE ORDER) didn't include canceling the automatic recurring charge and product! They stipulate to continue the December transaction as allocated for $239.99. I disputed the charge immediately with my credit card company. At present I'm still held responsible for the charge. In addition, the company's product for weight loss doesn't work as advertised. Fraud, false adv

  Business Response

  Date: 12/19/2023

  To whom it may concern,

  Thank you for contacting us and providing us with the
  opportunity to settle any misunderstandings. Hopefully, this information can
  alleviate some of the confusion that is leading to this complaint.

  We do show on November 15, 2023 an order was placed for the Joy Keto + ACV and Mr. ****** did call in requesting to cancel his order but agreed to keep for a refund of $83.99. It was processed that same day 11/15/2023 11:30am - Refunded - $83.99 Trans-ID: **********. Notes reflect Mr. ****** wanted to keep his account as active. We will pull the call to veryify.

  Not to worry!The account was cancelled today, the confirmation of cancellation is C-******. I have also processed a full refund. 12/19/2023 01:55pm - Refunded - $239.99 Trans-ID: **********. Refunds can take up to 3-10 business days to reflect on the account. Again, we would like to apologize for any confusion.

  We hope this helps clarify any misunderstanding caused and
  we can ensure this account is cancelled and refunded.

  Kindest Regards,
  Customer Support