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Business Profile

Air Conditioning Contractors

JC&E, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    JC&E (****** ******) repaired some mini-splits on a property we purchased in January. At the time, the units were frozen over. His initial visit and attempt to fix was done Jan 10th. The invoice stated they were "severely low" on refrigerant and that he added 11 pounds. Also that "all units were thoroughly tested and functioning properly". Less than 2 weeks after the work was done, the units were again not functioning properly. After several unanswered calls, I spoke with ****** who tried to have me troubleshoot over the phone. When this was not successful, he committed to physically showing up on Jan 25th but he did not show up. I texted him on Jan 26th to follow up and received no response. I texted him again on Jan 28th and was told he had the flu. When asked if he had any workers who could come, I was told they were all busy. I texted him to follow up on Feb 3rd and again on the 5th with no response. We had no heat in half the house at this point. Later on the 5th, one of the units froze over again, identical to the original issue. I sent ****** a picture and pointed out that this was the same issue he was originally paid to fix. His response was that it was fine last he checked and he still wasn't feeling well enough to come anyway. Shortly after, I received a phone call from ****** who was belligerent and clearly upset but scheduled a visit to look at them on the 6th. He was at the house that day for less than 3 hours. In that time, he added more refrigerant and "perfectly balanced the system". When he left, he promised to send an invoice detailing his work (never received). I tried contacting him several times after that as the units still weren't working but got no response and ended up paying a reputable business $2500 to actually fix them. They determined the units were severely overcharged. The units were only ever supposed to be charged to 9lbs and they pulled out close to 20lbs total before recharging them. We've had no problems with the units since.

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my home converted from evaporative cooling to refrigerated air- back in July 2024. After paying in full they informed me they didn't install the curb to secure it to the roof but would be back to finish it within the week. It is now March 2025 and I still haven't received it. The unit is extremely loud and the electrical work completed is not up to code.

    Business Response

    Date: 05/07/2025

    At ********* residence, we took care of the situation and the problem. We are in the process of getting an inspection on the work we did. So yes, we follow through with her complaint and took care of the situation.

    Customer Answer

    Date: 05/17/2025

    I’m sorry for the delay. These messages were in my junk folder. ****** ****** came out to put the curb on the unit but still has not corrected the issue electrical issues. He never pulled a permit and is having to have this corrected with the city before proceeding. The work has not been completed as he stated.

    Business Response

    Date: 06/06/2025

    Hello there, we are pulling permits for the Electrical. We should have all this done within two more weeks. Everything will take care of.

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vendor installed 18 new HVAC units in 2 apartment communities. The units continue to have problems and vendor has failed to service them under warranty.

  • Initial Complaint

    Date:10/24/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Installed HVAC unit but did not finish installing thermostats. Said he would come back in September to finish the work and now will not return calls or text messages to come and finish.

    Customer Answer

    Date: 11/06/2023

    This complaint has been resolved.  The company came and completed the install.

JC&E, LLC is NOT a BBB Accredited Business.

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