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Find a Location

Snap Fitness has 1 locations, listed below.

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    Business ProfileforSnap Fitness

    Fitness Center

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    455 State Rt 23, Wantage, NJ 07461-2212
    BBB File Opened:
    6/18/2013

    Industry Tip

    BBB Tip: Need to get in shape? BBB has tips for joining a gym

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/30/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    On June 20,2022 I called snap fitness to notify them I wanted to cancel my membership due to un foreseen circumstances. I was told on the phone by snap staff that I needed to come in person to sign a paper to cancel my membership. No one notified me that they required 30 days notice or a signed signature. I notified them that I was unable to make it in to sign paperwork due to me living very far away. On July 1st and once again on August 1, 2022 they charged my account. I did not use that membership all month. I tried multiple times to come to an agreement to fix the issue, explaining to them that I am currently not local and due to circumstances I cannot make it into the store. On August 30, 2022 I called again to make sure they were not going to charge my account. She told me that I once again needed to cancel my membership with a signed signature and then was notified they also needed 30 days notice! This is now the first time i am hearing about the ************************************************************************ person. So once again i am looking at the possibility of getting charged again on September 1, 2022! and possibly need to find a way to get 3 hours a way to sign a paper therefore i don't get charged further for a gym membership i am not using!I have now been charged about a total of $198.00 of gym membership fees for something i have not used nor can i afford and it seems IMPOSSIBLE to cancel. According to my membership agreement i was going to be able to cancel anytime without any fees or issues. I am currently experiencing financial hardship and have been trying to cancel my membership responsibly for 3 months now without any relief. I would like to request a refund for 3 months.
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    Customer Reviews

    0 Customer Reviews

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