Complaints

This profile includes complaints for Moving Relocation Systems LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Moving Relocation Systems LLC

  1 Locust Ave Ste 2lt Wallington, NJ 07057

• 

  Moving Relocation Systems LLC

  522 Cortlandt St Belleville, NJ 07109-3328

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Serious warning!!! Do Not use this company for your relocation moving, they are completely unethical and fraudulent place to do business with. Here is the my experience story: before I finalized the contract with this company the sales representative would return my calls or texts for any questions/concerns I have within the minute, however, soon after I signed the contract with her and put the deposit down the sales rep disappeared immediately to completely ignore my numerous calls or text messages to her. I was also told by the same sales rep that someone from their company would contact me couple days before scheduled moving date to confirm, but I never got contacted by anyone from their side three days before the scheduled moving day, so I had to call/text to the same sales rep for more than 10 times but never heard back from her even once. The customer service person finally called me back one day prior to the moving. On the moving day the movers uploaded all the stuffs/items so loosely into truck between the spaces, then at the end of finishing the loading I was told the 800 square feet originally quoted was not enough to accommodate all of my items, so they charged me additional 460 square feet at total of extra $2228 (this is the easiest way they do the business to force the customers end up paying more with no or little choices). About one week later when my stuffs finally arrived from NJ to FL destination I found out the 18 wheeler moving truck is from a different company. Instead of leaving large space between the items like the movers did for uploading, this truck company has squeezed almost every single inch of the space to have items fit into his truck for multiple families. Because of the too tight between the spaces my bed-frame had been damaged with scratches, my excursive bench had been careless cut on the surface when the movers unpacking it. Overall it was horrible and shame experiences I have had with this so called Moving Relocation Systems

  Business Response

  Date: 11/06/2022

  First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience.
  Per federal and state regulations carriers must not pay any claims voluntarily unless filed in writing within the time limits allowed by law and after filing requirements have been met. Therefore, we must refer all our customers to file a claim with our 3rd party claims company CSI so that it can be reviewed and addressed in a timely manner. We have contacted CSI and requested that initiate a claim file to allow the customer to file a claim as required by the law. On 11/06/22 the customer was registered in their system and emailed the login credentials and information required to properly file a claim.
  A “Binding” estimate is an estimate which is binding on both the customers and the carriers whether based on cubic feet or weight. Both the customer and the carrier agree that for the services
  described in the estimate, the charges will be as disclosed. Binding estimates if based on weight do not require a weight ticket and will not change according to the weight of the shipment regardless of the result of the weighing. The only way to change a binding estimate is to write a revised binding estimate that automatically cancels out any previously given binding estimate. For example, if the original service order changes and more items and / or more services are requested to be shipped or performed by the movers, then a new Revised Binding Estimate must be issued to include the new charges resulting from the added items and services. The revising of an estimate must be due to a change of order which results in a change of charges. Weighing of shipments and adjustment of charges accordingly is only an option with a non- binding estimate.
  We regret the customer had to sustain such unacceptable. Our company policy provides for disciplinary action when such a complaint is received by a customer. The matter has been addressed by management. We thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints.
  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

• Initial Complaint

  Date:10/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Moving Relocation systems to move my items from ** to GA. I prepared a video of all the items and sent it to ****** from their ***************** She absolutely used the low ball park to show me the lowest cost. After loading my items in the truck, the moving guys said that this is 3-times the cost of items, so after much arguing, we agreed to almost double the price of what was originally quoted to me. I was told my items will be delivered within 3-5 days and its been 8 days, they are not aware of my items and the whereabouts of the truck. The customer Service person - ******** wouldn't pick my phone call and has no idea when will my items arrive safely.

  Business Response

  Date: 11/06/2022

  First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience.
  Per our Estimate and **** of Lading governing this move, we have up to 10 business days from our first available date to deliver the shipment. Although we work very hard to meet our customers requested pick-up and delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable. We had up to 10 business days after October 17, 2022 to deliver and we delivered within this timeframe.
  A Binding estimate is an estimate which is binding on both the customers and the carriers whether based on cubic feet or weight. Both the customer and the carrier agree that for the services described in the estimate, the charges will be as disclosed. Binding estimates if based on weight do not require a weight ticket and will not change according to the weight of the shipment regardless of the result of the weighing. The only way to change a binding estimate is to write a revised binding estimate that automatically cancels out any previously given binding estimate. For example, if the original service order changes and more items and / or more services are requested to be shipped or performed by the movers, then a new Revised Binding Estimate must be issued to include the new charges resulting from the added items and services. The revising of an estimate must be due to a change of order which results in a change of charges. Weighing of shipments and adjustment of charges accordingly is only an option with a non- binding estimate.
  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

  Customer Answer

  Date: 11/06/2022

  
  Complaint: 18298901
  
  I am rejecting this response because: I was told and informed by the Sales Consultant - ****** multiple times that the goods will be delivered in 3-5 Business days and now I'm hearing this for the first time that there was a 10 day SLA. 

  I was promised that the furniture (that was originally disassembled) will be assembled at the time of Delivery, which wasn't done properly and the Delivery people were in a hurry to leave without doing anything. 

  This is not an expected customer service. 
  

  Regards,
  
  ***************************

  Business Response

  Date: 11/07/2022

  We would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.
  Per our Estimate and Bill of Lading governing this move, we have up to 10 business days from our first available date to deliver the shipment. Although we work very hard to meet our customers
  requested pick-up and delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable. We had up to 10
  business days after October 17, 2022 to deliver and we delivered within this timeframe. Please note that the timeframe was signed for on both the Estimate and Bill of Lading by the customer.
  Per federal and state regulations carriers must not pay any claims voluntarily unless filed in writing within the time limits allowed by law and after filing requirements have been met. Therefore, we
  must refer all our customers to file a claim with our 3rd party claims company CSI so that it can be reviewed and addressed in a timely manner. We have contacted CSI and requested that initiate a
  claim file to allow the customer to file a claim as required by the law. On 11/06/22 the customer was registered in their system and emailed the login credentials and information required to properly file
  a claim.
  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter