Complaints

This profile includes complaints for Moving Relocation Systems LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Moving Relocation Systems LLC

  1 Locust Ave Ste 2lt Wallington, NJ 07057

• 

  Moving Relocation Systems LLC

  522 Cortlandt St Belleville, NJ 07109-3328

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Movers sign a contract for 1 price. Load your items, then revise your Items then have you sign a revision , under duress. They threaten to keep your down-payment, off load your items to a different location . They know your closing/moving dates . Finding alternative means at the late date is impossible. They left items on their manifest , lost and damaged items. After saying an accommodation, they refused . They misrepresented themselves from day 1. " we are not brokers" they are . We're Veteran owned .. they are not!

• Initial Complaint

  Date:10/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  It took many weeks for you to find these documents...with "signatures" unreadable.

  NO ONE should go through this kind of stress, rude, hostile behavior from any company charging more than a signed contract states.  Since I am pretty sure I am not the only client your company has scammed...all. the above complaints should be published ....to warn others.
  
  
  
  
  
  
  
  Regards,
  
  
  ***** ***** 

  Business Response

  Date: 11/01/2024

  Thank you for reaching out about the recent relocation of your donated goods to South Dakota. We appreciate your patience and understand the significance of your donation.

  
  To clarify the delivery timeline, the first available delivery date was set for 09/24/2024. According to our terms and conditions, we have up to 21 business days from that date to attempt delivery. Please be aware that unless a dedicated truck is specifically requested and paid for, we cannot guarantee an exact delivery date, as factors such as road conditions, weather, and mechanical issues may impact routes.

  
  Regarding the additional charges mentioned, please note that per federal regulations, any extra items and services requested that were not included in the original estimate may incur additional charges. This necessitates that movers provide a revised binding estimate, which cancels any previous estimates. If customers do not agree to the new charges, they have the following options:

  
  -Cancel the Move: Customers can cancel the move without incurring additional charges, other than for services already provided.
  -Keep the Original Estimate: Customers may choose to ship only the items originally listed (or an equivalent weight/space) and use the services originally ordered without any extra charges.
  -Accept the Revised Estimate: Customers can agree to the new estimate that includes the additional items and services requested for the move.

  
  In this case, you instructed the movers to pack and load all items, acknowledging your responsibility for payment for all services rendered. All agreed terms are documented in writing, including any additional requirements. It is the customer's responsibility to ensure that all necessary services are included in the original estimate.

  To address any other issues you may have, you were referred to our claims service provider, CSI, to file a formal claim as required by law. Login information was sent to you on 11/01/2024, allowing you to file a claim online for loss, damage, delay, overcharge, and complaints. These matters must be compensated through the claims process as mandated by federal regulations.
  If you choose to file a claim, it will be processed in the order received, with compensation offered based on our legal liability and within the timeframe allowed by law. For assistance with filing claims, you may contact CSI directly at ###-###-#### or online ** *******************

  
  Regarding delivery, our records indicate that the shipment was delivered on 10/01/2024 in Porcupine, SD, with the delivery confirmed by the recipient's signature.

  
  We regret that you felt it necessary to file a complaint, but we hope this explanation clarifies our position in this matter.

  
  Thank you for the opportunity to assist with the transportation of these goods.

  Business Response

  Date: 11/15/2024

  We understand your concerns and want to address them comprehensively. As noted in our previous response, your items were delivered on October 1, 2024, and proof of delivery was provided. For your convenience, we have reattached this documentation for review.

  If you have any claims related to loss, damage, delay, or overcharges, we strongly encourage you to file these through our claims service provider, CSI, in compliance with federal regulations. Your login details for online submission were provided on November 1, 2024. To date, we have not received a claim on your behalf.

  For assistance with filing your claim, please contact CSI directly at ###-###-#### or by email at *******************

  We invite you to review the attached documents at your convenience, and please let us know if you need any further guidance.

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered moving services from my former house in ** to **, I was ensured when making the reservation that the movers would be careful and respectful of my items. They arrived to my home and were quick to grab things not on the premade list with the company and then upcharge me. Once my items arrived to my storage unit in FL boxes and brand new plastic bins were broken at the hinges, boxes that said fragile could hear broken glass. I have emailed the company more than once but have not heard back.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2024, my husband passed away. I decided to move from ******** to ******* on June 19, 2024. Initially, my mother called around to get quotes. She was quoted $5,000 by this company and hired them for my move. I thought this was a bit low, so I called to confirm the details. After walking room-to-room describing boxes and furniture to be moved, we decided on $6,600. I was also providing a dumpster, at my own expense, to throw old furniture and trash into. They agreed with the removal. About a month before pick up, I spoke w the company, twice a week, explaining my progress. Explaining how much is left for them to pack. Some weeks I got a lot done. Some days I couldnt get out of bed. I did my best. The day before pickup I called with a detailed inventory of what would need to be packed up by them. They agreed, never not one time telling me about any kind of price increase. The morning of pick up they showed up with a truck incapable of housing a three story home full of goods. They packed everything up, put most of it on a truck and put the remaining boxes in the garage for next day pick up. Maybe 1/4 of a truck load more. There really wasnt much more. Upon completion, they presented me with a $26,000 bill if services. Imagine my surprise. It was 20:30pm, I had to be in ******** the next day, and the buyers were moving in in two days. I had no choice but to sign the contract under duress. I ended up paying a total of $16,000 to them that night. Today it is July 20. I have no belongings yet. I have called ****, a supervisor, multiple times trying to resolve this issue. Since then, my belongings have been held hostage, including the ashes of my husband and daughters. I just want my stuff. Ive already given them more then twice the agreed upon price and they will get no more. I want my stuff, a check for $1,5000, for the price of the removal of the furniture that was taken to the dump on one days notice, an apology, and a thank you for your business.