ComplaintsforMoving Relocation Systems LLC

• Initial Complaint

  12/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Since September I have been getting harassing calls from this company. I told them I already found a mover and to please take me off their list. They will then argue and bully asking who I am using trying scare tactics saying everyone else is a scam. After hanging up they will call over and over again until you answer to get in another argument. This has happened about 3 times with the most recent as of 12/14. I told them I found someone and asked to please not call then ***** (who has been the aggressive employee calling over and over) called 7 times in a row from a no caller id until I picked up. I told him at this point I am going to call the police because this is harassment and he told me I can call whoever I want he will keep calling me until i tell him which moving company I went with. They use scare bully tactics and will continue to call months after the initial call and telling them no. His attitude is crass, rude and combative. They call and text repeatedly. This is not a way to conduct business especially when your consumer is older or may not know what to do in this situation.

  Business response

  12/20/2023

  We would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.

  We already removed the customer's phone number from our call list to avoid calling this customer.

  We regret the customer had to sustain such unacceptable behavior of our employee. Our company policy provides for disciplinary action when such a complaint is received by a customer. The matter has been addressed by management. We thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints.

  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

• Initial Complaint

  09/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company called many many times. I politely said I’m no longer interested and they continued to call even after I adamantly said I’m not interested and told them to stop calling.

  Business response

  09/21/2023

   

  We sincerely apologize for the calls you received from our sales team. Those calls were automated messages generated by our system. We have taken immediate action to remove your phone number from our database, ensuring that you will not receive any further communication from our company.

  Thank you for reporting this.  Rest assured; we have already taken care of this issue.

  Customer response

  09/21/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  The phone calls were not automated and I did in fact speak to a real person and told them I was not interested and to stop calling me. They immediately called me back. This happened at least 4 times within a few minutes.
  
  Regards,
  ****** *****

  Business response

  09/27/2023

  Again, we apologize that this is happening.  Rest assured, we have removed your phone number off our list and there would be no calls made from our office.

  Thank you for reporting this matter to us.  Please consider this a resolved. Thank you.

• Initial Complaint

  06/14/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  ***** from Moving relocation systems LLC has been aggressively badgering me since I enquired about a quotation for a move. I was called repeatedly despite politely refusing their services because we found a company that fits our needs. He's demanded to know the company we decided to go with, the amount I agreed to pay, and insist that we made a bad decision. I went as far as blocking numbers from the company, but he would just continue calling back with another number from a different state claiming that he is trying to do some market research. Absolutely unprofessional and ridiculous. No thank you means no thank you!

  Business response

  06/15/2023

  First, we would like to apologize for any inconvenience you have experienced. 

  We, as a moving company, want to improve our services, rates, etc. and we sometimes contact anyone who was interested to do the move with us so we can better our services. We didn't have any ill reason when contacting you and was just thinking about improving our rates and services in the moving industry.

  
  We regret the you found it necessary to file a complaint. We will refrain in contacting you in market research purposes and wish you the best in your future move.

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  DO NOT USE THIS COMPANY! I am a single mother to 2 small children and I started contacting movers, the lowest quote was moving relocation systems. The price was quoted around **** and for me thats great, but and it shot up to ****! The deposit was more than the other companies I saw, but they were adamant that the price was **** and Ill even have extra space. I advised the lady on the phone ****** pf my items and even said more than I actually ended up taking the day of the move, I sold so much before. I even told her Id have ***** boxes but when the movers came he told me that the inventory list states 40 items which is impossible. I had already given 588 for a deposit and now I have to pay **** for them to take my stuff, and if you change your mind, well theres another cost. They charged me 75$ up 10 stairs, they charged for fuel. They were 1 hour later than their **** window so now I had to wait over 3 hours for them to load my stuff with 2 small kids. They wanted cash to for payment but It was a weekend and a holiday weekend at that, so I zelled the company. The chaos didnt end there. ******** called me on Tuesday and demanded I didnt pay her, that her bosses were on her and she needs payment. Its not my fault it was a bank holiday, so she was harassing me to cancel my Zelle payment and pay her in cash. I had to take off of work to do this. When I got there I advised her and another woman of how Ive been feeling, they didnt care. I confirmed before leaving that the delivery date is after the 12th, they confirmed.I wish I could say it was the end, I get a call a week later on 6/3 that my items are about to arrive. I wasnt even in town yet, I was 14 hours away. I had to make arrangements. Then ******** again harassing me to make the rest of the **** payment on a weekend or I cannot get my items, the whole day texting me to ask me when I would come. I went to 2 banks with my kids to get her this money before my delivery. All that to say the truck broke down 4 miles away from its destination, so it was delivered the next day. The company is even trying to move out of state to ******* where they can pray on struggling families by giving them a low quote and/or get away from the horrible ratings they have.

  Business response

  06/07/2023

  First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience.

  
  Per our Estimate and **** of Lading governing this move, we have up to 10 business days from our first available date to deliver the shipment. Although we work very hard to meet our customers requested pick-up and delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable.

  
  The Bill of Lading is the contract between the carrier and the customer. It lists the information of the shipper (customer), the breakdown of charges for the move, the dates of the move, coverage for loss or damage should any occur, and the summary of the terms & conditions applied to the move per federal regulations and the carriers (movers) applicable tariff.

  
  Our Original Estimate lists what services are included and what services (if necessary) are provided for additional charges. The customer supplied ** an inventory list consisting of 46 pieces to ship which were estimated to take approximately 400 Cubic Ft. At origin, the customer requested to ship an additional 350 Cubic feet. This resulted in INCREASE the number that they divulged to our estimator.

  
  Per federal regulations any additional items and services requested which were not included in the original estimate and may result in additional charges require that the movers provide a revised binding estimate which automatically cancels any previous estimates. The customer was provided a revised binding estimate which included all requested additional services prior to the loading of their goods to which their signature attests.

  If customers DO NOT accept the new charges they have the following 3 options: Cancel the move  the customers can decide to cancel the move and no additional charges will be imposed other than to pay for the services already rendered. Keep Original Estimate customers can decide to only ship the original items list (or the equivalent weight / space) and utilize the services originally ordered for no additional charge. Accept the Revised Estimate customers can accept the newly revised estimate listing the additional items and services now requested and complete the move. 

  
  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

  Customer response

  06/07/2023

  
  Complaint: 20148289
  
  I am rejecting this response because:
  

  THIS COMPANY USED A BAIT AND SWITCH METHOD. 
  
  I advised the man what would happen if I cancelled the move and I would have to pay a huge fee. 
  

  I advised ************** would want someone to come view what I have and she assured me they didnt have to, now I know why. No way the inventory list had 47 items when I told ****** minimum there was going to be ***** boxes. That plus everything else I advised I would bring totals ALOT more. 
  

  this copy and pasted response definitely did not satisfy me as a customer. You guys harassed me for payment before my move was even completed. 

  You talk about this 10days to deliver, but I put on the invoice when the movers came after  6/12 date, and I confirmed when I dropped off the first half of the money.  How did my move get there on 6/5? 7 days earlier than my arrival to the state. 
  

  ******** is the worst employee I have ever worked with, I am in business and if one of my employees spoke to a customer with the tone she spoke to me with and as it looks from the * rating they have, I would fire them. *rom all these reviews she might be your issue. She shows no remorse for the way she speaks to people. 

  I work with military families that relocate a lot and I will make sure they know about moving relocation systems.  Especially since they advised they are trying to move the company to *******. 
  

  completely unprofessional and do not care about the customer. youve been warned about it, I rather you go to the other companies where they actually care and would give you a legit quote. 
   
  
  Regards,
  
  ************

  Business response

  06/08/2023

  We would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.

  
  The Bill of Lading is the contract between the carrier and the customer. It lists the information of the shipper (customer), the breakdown of charges for the move, the dates of the move, coverage for loss or damage should any occur, and the summary of the terms & conditions applied to the move per federal regulations and the carriers (movers) applicable tariff. 

  
  The Revised Estimate was signed and dated by the customer which means the additional charges/services were accepted. This is a legally binding contract and we can provide the full copy of it if necessary.

  
  As mentioned previously, the customer can Cancel the move the customers can decide to cancel the move and no additional charges will be imposed other than to pay for the services already rendered. We do not impose huge fees aside from the ones already rendered. There might be some misunderstanding during that conversation but all information regarding the cancellation policy is on the Original Estimate which we are also happy to include as evidence where the customer signed and dated which proves that he accepted the charges and terms and conditions of the move.

  
  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

• Initial Complaint

  04/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  see Attached document

• Initial Complaint

  03/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  S*** SHOW Moving Relocation Systems LLC out of Bellville, ********** (mailing address **********, **) is the worst, most incompetent company I have ever dealt with in my many moves. From start to finish they screwed up at every possible step in the process. From an extremely low quote (I filled out the inventory accurately, measuring everything, including box sizes) to an astronomical increase when arriving at my home, to NEVER showing up on moving day!!! I called multiple times before anyone answered the phone to tell me that they had no idea where the truck was. They lost multiple items, including a brand new unopened safe. How the h*** do you lose a safe? Rude, incompetent and unresponsive employees. No one called to let me know that the truck wasnt coming or picked up the phone when I called multiple times asking where the truck was when the time slot had passed on the day of the move. They rescheduled for the next night (not day) between 4-8pm. Guess when they showed up? 8pm pitch dark. The supervisor in charge was rude and arrogant. Telling me that my mirrors and pictures were absolutely going to be broken unless they added their own packaging. The packaging turned out to be a cardboard box. Over $300 for a mirror, $450 for a wall mounted jewelry cabinet. They even boxed 2 pictures together and charged me double. They wont unload unless you pay them first, then they refused to pay for the lost items even though the driver called and reported it while he was still at our home. Unbelievable! DO NOT USE THIS COMPANY!

  Business response

  04/11/2023

  First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience.

  
  Per our Estimate and **** of Lading governing this move, we have up to 14 business days from our first available date to deliver the shipment. Although we work very hard to meet our customers requested pick-up and delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable.
  
  Our Original Estimate lists what services are included and what services (if necessary) are provided for additional charges. The customer supplied us an inventory list which were estimated to take approximately 600 CU. FT.. At origin, the customer requested to ship more than the original inventory list for an additional 150 CU. FT.. This resulted in INCREASE the number that they
  divulged to our estimator.

  
  We can provide the Bill of Lading which was signed by the customer indicating all services were performed as the customer had instructed and to their satisfaction. We also have the customer's inventory sheets which the customer signed and dated on the day of delivery. 

  
  We regret the customer had to sustain such unacceptable behavior of our ******* and/or crew. Our company policy provides for disciplinary action when such a complaint is received by a customer. The matter has been addressed by management. We thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints.

  
  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

• Initial Complaint

  12/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We used Moving Relocation Systems on about 5/3 to move us from ******* ** to ***********, **. ************* arrived later than anticipated. ***************** piece and fan arrived damaged. Driver noted the damage on inventory. We put in a claim immediately. We were told by the moving company to contact CSI, which a claim was put through. They too are totally incompetent. Losing emails, losing pictures of our damaged furniture. On 11/7 we received an email that our claim will be addressed. If we have any further questions to contact the moving company. Which we have, to no avail. They do not return calls, nor emails. *** tried contacting ********, *****, Israel, no return calls. All we want is to be reimbursed for damages.

• Initial Complaint

  11/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Serious warning!!! Do Not use this company for your relocation moving, they are completely unethical and fraudulent place to do business with. Here is the my experience story: before I finalized the contract with this company the sales representative would return my calls or texts for any questions/concerns I have within the minute, however, soon after I signed the contract with her and put the deposit down the sales rep disappeared immediately to completely ignore my numerous calls or text messages to her. I was also told by the same sales rep that someone from their company would contact me couple days before scheduled moving date to confirm, but I never got contacted by anyone from their side three days before the scheduled moving day, so I had to call/text to the same sales rep for more than 10 times but never heard back from her even once. The customer service person finally called me back one day prior to the moving. On the moving day the movers uploaded all the stuffs/items so loosely into truck between the spaces, then at the end of finishing the loading I was told the 800 square feet originally quoted was not enough to accommodate all of my items, so they charged me additional 460 square feet at total of extra $2228 (this is the easiest way they do the business to force the customers end up paying more with no or little choices). About one week later when my stuffs finally arrived from NJ to FL destination I found out the 18 wheeler moving truck is from a different company. Instead of leaving large space between the items like the movers did for uploading, this truck company has squeezed almost every single inch of the space to have items fit into his truck for multiple families. Because of the too tight between the spaces my bed-frame had been damaged with scratches, my excursive bench had been careless cut on the surface when the movers unpacking it. Overall it was horrible and shame experiences I have had with this so called Moving Relocation Systems

  Business response

  11/06/2022

  First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience.
  Per federal and state regulations carriers must not pay any claims voluntarily unless filed in writing within the time limits allowed by law and after filing requirements have been met. Therefore, we must refer all our customers to file a claim with our 3rd party claims company CSI so that it can be reviewed and addressed in a timely manner. We have contacted CSI and requested that initiate a claim file to allow the customer to file a claim as required by the law. On 11/06/22 the customer was registered in their system and emailed the login credentials and information required to properly file a claim.
  A “Binding” estimate is an estimate which is binding on both the customers and the carriers whether based on cubic feet or weight. Both the customer and the carrier agree that for the services
  described in the estimate, the charges will be as disclosed. Binding estimates if based on weight do not require a weight ticket and will not change according to the weight of the shipment regardless of the result of the weighing. The only way to change a binding estimate is to write a revised binding estimate that automatically cancels out any previously given binding estimate. For example, if the original service order changes and more items and / or more services are requested to be shipped or performed by the movers, then a new Revised Binding Estimate must be issued to include the new charges resulting from the added items and services. The revising of an estimate must be due to a change of order which results in a change of charges. Weighing of shipments and adjustment of charges accordingly is only an option with a non- binding estimate.
  We regret the customer had to sustain such unacceptable. Our company policy provides for disciplinary action when such a complaint is received by a customer. The matter has been addressed by management. We thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints.
  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

• Initial Complaint

  10/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Moving Relocation systems to move my items from ** to GA. I prepared a video of all the items and sent it to ****** from their ***************** She absolutely used the low ball park to show me the lowest cost. After loading my items in the truck, the moving guys said that this is 3-times the cost of items, so after much arguing, we agreed to almost double the price of what was originally quoted to me. I was told my items will be delivered within 3-5 days and its been 8 days, they are not aware of my items and the whereabouts of the truck. The customer Service person - ******** wouldn't pick my phone call and has no idea when will my items arrive safely.

  Business response

  11/06/2022

  First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience.
  Per our Estimate and **** of Lading governing this move, we have up to 10 business days from our first available date to deliver the shipment. Although we work very hard to meet our customers requested pick-up and delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable. We had up to 10 business days after October 17, 2022 to deliver and we delivered within this timeframe.
  A Binding estimate is an estimate which is binding on both the customers and the carriers whether based on cubic feet or weight. Both the customer and the carrier agree that for the services described in the estimate, the charges will be as disclosed. Binding estimates if based on weight do not require a weight ticket and will not change according to the weight of the shipment regardless of the result of the weighing. The only way to change a binding estimate is to write a revised binding estimate that automatically cancels out any previously given binding estimate. For example, if the original service order changes and more items and / or more services are requested to be shipped or performed by the movers, then a new Revised Binding Estimate must be issued to include the new charges resulting from the added items and services. The revising of an estimate must be due to a change of order which results in a change of charges. Weighing of shipments and adjustment of charges accordingly is only an option with a non- binding estimate.
  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

  Customer response

  11/06/2022

  
  Complaint: 18298901
  
  I am rejecting this response because: I was told and informed by the Sales Consultant - ****** multiple times that the goods will be delivered in 3-5 Business days and now I'm hearing this for the first time that there was a 10 day SLA. 

  I was promised that the furniture (that was originally disassembled) will be assembled at the time of Delivery, which wasn't done properly and the Delivery people were in a hurry to leave without doing anything. 

  This is not an expected customer service. 
  

  Regards,
  
  ***************************

  Business response

  11/07/2022

  We would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.
  Per our Estimate and Bill of Lading governing this move, we have up to 10 business days from our first available date to deliver the shipment. Although we work very hard to meet our customers
  requested pick-up and delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable. We had up to 10
  business days after October 17, 2022 to deliver and we delivered within this timeframe. Please note that the timeframe was signed for on both the Estimate and Bill of Lading by the customer.
  Per federal and state regulations carriers must not pay any claims voluntarily unless filed in writing within the time limits allowed by law and after filing requirements have been met. Therefore, we
  must refer all our customers to file a claim with our 3rd party claims company CSI so that it can be reviewed and addressed in a timely manner. We have contacted CSI and requested that initiate a
  claim file to allow the customer to file a claim as required by the law. On 11/06/22 the customer was registered in their system and emailed the login credentials and information required to properly file
  a claim.
  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter

• Initial Complaint

  09/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I hired Moving Relocation System LLC to move us from *** to **. We at first were quoted about 3000/4000 for the move. We ended up having more items than intended. Our price shot up to 12k. Not only were they very expensive, they LOST VERY IMPORTANT things that I could a NEVER get back. I've been calling them for days. I finally get a call back? Not only was the lady who answered RUDE AND NASTY, but they said they don't have our things in the warehouse, they would have to retrace the deliveries. If the next customer they delivered too says they don't, they can only send me to claims. To top all of this s*** off, they broke alot of valuable things. When I approached the truck to see what's left, they said the rest of the items on the truck were for another delivery... HOWEVER, I noticed that my mountain bike was put tgthr with the other so called order that was on the truck. I had to let him know it was mine. The rest of the items on the truck I believe were mine belongings and delivered elsewhere. The ****** up part about it is that when I mentioned to the nasty woman on the phone that my late mother in laws belongings from her passing was in there and the lady showed NO REMORSE. This was the absolute worst experience of my life. They lost my baby girls belongings as well. How does anyone not feel anything for others. I will NEVER use this company again and better believe they will hear from my lawyer.

  Business response

  10/12/2022

  First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience.
  The customer was referred to our claims service provider CSI to file a proper claim as required by the law. The customer was sent login information on 10/04/2022 to file a claim online. Up to date no claim has been received. Once the claim is received it will be analyzed in the order it was received and compensation will be offered based on our legal liability and within the time frame allowed by law. For further assistance with filing claims you may contact CSI directly at ************ or online at ******************
  No compensation can be offered for lost or damaged items unless a proper claim is filed in writing with CSI.
  We regret the customer had to sustain such unacceptable behavior of our ******* and/or crew. Our company policy provides for disciplinary action when such a complaint is received by a customer. The matter has been addressed by management. We thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints.
  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩