Complaints

This profile includes complaints for Moving Relocation Systems LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Moving Relocation Systems LLC

  1 Locust Ave Ste 2lt Wallington, NJ 07057

• 

  Moving Relocation Systems LLC

  522 Cortlandt St Belleville, NJ 07109-3328

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Movers sign a contract for 1 price. Load your items, then revise your Items then have you sign a revision , under duress. They threaten to keep your down-payment, off load your items to a different location . They know your closing/moving dates . Finding alternative means at the late date is impossible. They left items on their manifest , lost and damaged items. After saying an accommodation, they refused . They misrepresented themselves from day 1. " we are not brokers" they are . We're Veteran owned .. they are not!

• Initial Complaint

  Date:10/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moving Relocation Systems contracted with me to move a Storage Locker full of Donated Toys, Books and Housewares from Maryland to South Dakota to a Pine Ridge Reservation Warehouse in Porcupine. When their BIG truck came to collect it all, there was very little space allocated , and while jamming it on, I was told to pay an extra $1400 besides the $3000 plus already paid. ChrisHall (Manager) was real nice until after these checks were cashed, then after arguments as to the address for drop off in Porcupine ensued between myself, Chris and a trucker.....I heard no more from anyone. Chris blocked my phone calls...no one in Porcupine could verify the location of all these items. It has been a full week and I still can't find out if this estimated $40,000 donation of goods was dumped or stolen.

  Business Response

  Date: 11/01/2024

  Thank you for reaching out about the recent relocation of your donated goods to South Dakota. We appreciate your patience and understand the significance of your donation.

  
  To clarify the delivery timeline, the first available delivery date was set for 09/24/2024. According to our terms and conditions, we have up to 21 business days from that date to attempt delivery. Please be aware that unless a dedicated truck is specifically requested and paid for, we cannot guarantee an exact delivery date, as factors such as road conditions, weather, and mechanical issues may impact routes.

  
  Regarding the additional charges mentioned, please note that per federal regulations, any extra items and services requested that were not included in the original estimate may incur additional charges. This necessitates that movers provide a revised binding estimate, which cancels any previous estimates. If customers do not agree to the new charges, they have the following options:

  
  -Cancel the Move: Customers can cancel the move without incurring additional charges, other than for services already provided.
  -Keep the Original Estimate: Customers may choose to ship only the items originally listed (or an equivalent weight/space) and use the services originally ordered without any extra charges.
  -Accept the Revised Estimate: Customers can agree to the new estimate that includes the additional items and services requested for the move.

  
  In this case, you instructed the movers to pack and load all items, acknowledging your responsibility for payment for all services rendered. All agreed terms are documented in writing, including any additional requirements. It is the customer's responsibility to ensure that all necessary services are included in the original estimate.

  To address any other issues you may have, you were referred to our claims service provider, CSI, to file a formal claim as required by law. Login information was sent to you on 11/01/2024, allowing you to file a claim online for loss, damage, delay, overcharge, and complaints. These matters must be compensated through the claims process as mandated by federal regulations.
  If you choose to file a claim, it will be processed in the order received, with compensation offered based on our legal liability and within the timeframe allowed by law. For assistance with filing claims, you may contact CSI directly at ###-###-#### or online ** *******************

  
  Regarding delivery, our records indicate that the shipment was delivered on 10/01/2024 in Porcupine, SD, with the delivery confirmed by the recipient's signature.

  
  We regret that you felt it necessary to file a complaint, but we hope this explanation clarifies our position in this matter.

  
  Thank you for the opportunity to assist with the transportation of these goods.

  Business Response

  Date: 11/15/2024

  We understand your concerns and want to address them comprehensively. As noted in our previous response, your items were delivered on October 1, 2024, and proof of delivery was provided. For your convenience, we have reattached this documentation for review.

  If you have any claims related to loss, damage, delay, or overcharges, we strongly encourage you to file these through our claims service provider, CSI, in compliance with federal regulations. Your login details for online submission were provided on November 1, 2024. To date, we have not received a claim on your behalf.

  For assistance with filing your claim, please contact CSI directly at ###-###-#### or by email at *******************

  We invite you to review the attached documents at your convenience, and please let us know if you need any further guidance.

  Customer Answer

  Date: 11/16/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  It took many weeks for you to find these documents...with "signatures" unreadable.

  NO ONE should go through this kind of stress, rude, hostile behavior from any company charging more than a signed contract states.  Since I am pretty sure I am not the only client your company has scammed...all. the above complaints should be published ....to warn others.
  
  
  
  
  
  
  
  Regards,
  
  
  ***** ***** 

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered moving services from my former house in ** to **, I was ensured when making the reservation that the movers would be careful and respectful of my items. They arrived to my home and were quick to grab things not on the premade list with the company and then upcharge me. Once my items arrived to my storage unit in FL boxes and brand new plastic bins were broken at the hinges, boxes that said fragile could hear broken glass. I have emailed the company more than once but have not heard back.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2024, my husband passed away. I decided to move from ******** to ******* on June 19, 2024. Initially, my mother called around to get quotes. She was quoted $5,000 by this company and hired them for my move. I thought this was a bit low, so I called to confirm the details. After walking room-to-room describing boxes and furniture to be moved, we decided on $6,600. I was also providing a dumpster, at my own expense, to throw old furniture and trash into. They agreed with the removal. About a month before pick up, I spoke w the company, twice a week, explaining my progress. Explaining how much is left for them to pack. Some weeks I got a lot done. Some days I couldnt get out of bed. I did my best. The day before pickup I called with a detailed inventory of what would need to be packed up by them. They agreed, never not one time telling me about any kind of price increase. The morning of pick up they showed up with a truck incapable of housing a three story home full of goods. They packed everything up, put most of it on a truck and put the remaining boxes in the garage for next day pick up. Maybe 1/4 of a truck load more. There really wasnt much more. Upon completion, they presented me with a $26,000 bill if services. Imagine my surprise. It was 20:30pm, I had to be in ******** the next day, and the buyers were moving in in two days. I had no choice but to sign the contract under duress. I ended up paying a total of $16,000 to them that night. Today it is July 20. I have no belongings yet. I have called ****, a supervisor, multiple times trying to resolve this issue. Since then, my belongings have been held hostage, including the ashes of my husband and daughters. I just want my stuff. Ive already given them more then twice the agreed upon price and they will get no more. I want my stuff, a check for $1,5000, for the price of the removal of the furniture that was taken to the dump on one days notice, an apology, and a thank you for your business.

• Initial Complaint

  Date:12/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since September I have been getting harassing calls from this company. I told them I already found a mover and to please take me off their list. They will then argue and bully asking who I am using trying scare tactics saying everyone else is a scam. After hanging up they will call over and over again until you answer to get in another argument. This has happened about 3 times with the most recent as of 12/14. I told them I found someone and asked to please not call then ***** (who has been the aggressive employee calling over and over) called 7 times in a row from a no caller id until I picked up. I told him at this point I am going to call the police because this is harassment and he told me I can call whoever I want he will keep calling me until i tell him which moving company I went with. They use scare bully tactics and will continue to call months after the initial call and telling them no. His attitude is crass, rude and combative. They call and text repeatedly. This is not a way to conduct business especially when your consumer is older or may not know what to do in this situation.

  Business Response

  Date: 12/20/2023

  We would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.

  We already removed the customer's phone number from our call list to avoid calling this customer.

  We regret the customer had to sustain such unacceptable behavior of our employee. Our company policy provides for disciplinary action when such a complaint is received by a customer. The matter has been addressed by management. We thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints.

  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called many many times. I politely said I’m no longer interested and they continued to call even after I adamantly said I’m not interested and told them to stop calling.

  Business Response

  Date: 09/21/2023

   

  We sincerely apologize for the calls you received from our sales team. Those calls were automated messages generated by our system. We have taken immediate action to remove your phone number from our database, ensuring that you will not receive any further communication from our company.

  Thank you for reporting this.  Rest assured; we have already taken care of this issue.

  Customer Answer

  Date: 09/21/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  The phone calls were not automated and I did in fact speak to a real person and told them I was not interested and to stop calling me. They immediately called me back. This happened at least 4 times within a few minutes.
  
  
  
  Regards,
  
  
  ****** *****

  Business Response

  Date: 09/27/2023

  Again, we apologize that this is happening.  Rest assured, we have removed your phone number off our list and there would be no calls made from our office.

  Thank you for reporting this matter to us.  Please consider this a resolved. Thank you.

• Initial Complaint

  Date:06/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** from Moving relocation systems LLC has been aggressively badgering me since I enquired about a quotation for a move. I was called repeatedly despite politely refusing their services because we found a company that fits our needs. He's demanded to know the company we decided to go with, the amount I agreed to pay, and insist that we made a bad decision. I went as far as blocking numbers from the company, but he would just continue calling back with another number from a different state claiming that he is trying to do some market research. Absolutely unprofessional and ridiculous. No thank you means no thank you!

  Business Response

  Date: 06/15/2023

  First, we would like to apologize for any inconvenience you have experienced. 

  We, as a moving company, want to improve our services, rates, etc. and we sometimes contact anyone who was interested to do the move with us so we can better our services. We didn't have any ill reason when contacting you and was just thinking about improving our rates and services in the moving industry.

  
  We regret the you found it necessary to file a complaint. We will refrain in contacting you in market research purposes and wish you the best in your future move.

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT USE THIS COMPANY! I am a single mother to 2 small children and I started contacting movers, the lowest quote was moving relocation systems. The price was quoted around **** and for me thats great, but and it shot up to ****! The deposit was more than the other companies I saw, but they were adamant that the price was **** and Ill even have extra space. I advised the lady on the phone ****** pf my items and even said more than I actually ended up taking the day of the move, I sold so much before. I even told her Id have ***** boxes but when the movers came he told me that the inventory list states 40 items which is impossible. I had already given 588 for a deposit and now I have to pay **** for them to take my stuff, and if you change your mind, well theres another cost. They charged me 75$ up 10 stairs, they charged for fuel. They were 1 hour later than their **** window so now I had to wait over 3 hours for them to load my stuff with 2 small kids. They wanted cash to for payment but It was a weekend and a holiday weekend at that, so I zelled the company. The chaos didnt end there. ******** called me on Tuesday and demanded I didnt pay her, that her bosses were on her and she needs payment. Its not my fault it was a bank holiday, so she was harassing me to cancel my Zelle payment and pay her in cash. I had to take off of work to do this. When I got there I advised her and another woman of how Ive been feeling, they didnt care. I confirmed before leaving that the delivery date is after the 12th, they confirmed.I wish I could say it was the end, I get a call a week later on 6/3 that my items are about to arrive. I wasnt even in town yet, I was 14 hours away. I had to make arrangements. Then ******** again harassing me to make the rest of the **** payment on a weekend or I cannot get my items, the whole day texting me to ask me when I would come. I went to 2 banks with my kids to get her this money before my delivery. All that to say the truck broke down 4 miles away from its destination, so it was delivered the next day. The company is even trying to move out of state to ******* where they can pray on struggling families by giving them a low quote and/or get away from the horrible ratings they have.

  Business Response

  Date: 06/07/2023

  First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience.

  
  Per our Estimate and **** of Lading governing this move, we have up to 10 business days from our first available date to deliver the shipment. Although we work very hard to meet our customers requested pick-up and delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable.

  
  The Bill of Lading is the contract between the carrier and the customer. It lists the information of the shipper (customer), the breakdown of charges for the move, the dates of the move, coverage for loss or damage should any occur, and the summary of the terms & conditions applied to the move per federal regulations and the carriers (movers) applicable tariff.

  
  Our Original Estimate lists what services are included and what services (if necessary) are provided for additional charges. The customer supplied ** an inventory list consisting of 46 pieces to ship which were estimated to take approximately 400 Cubic Ft. At origin, the customer requested to ship an additional 350 Cubic feet. This resulted in INCREASE the number that they divulged to our estimator.

  
  Per federal regulations any additional items and services requested which were not included in the original estimate and may result in additional charges require that the movers provide a revised binding estimate which automatically cancels any previous estimates. The customer was provided a revised binding estimate which included all requested additional services prior to the loading of their goods to which their signature attests.

  If customers DO NOT accept the new charges they have the following 3 options: Cancel the move  the customers can decide to cancel the move and no additional charges will be imposed other than to pay for the services already rendered. Keep Original Estimate customers can decide to only ship the original items list (or the equivalent weight / space) and utilize the services originally ordered for no additional charge. Accept the Revised Estimate customers can accept the newly revised estimate listing the additional items and services now requested and complete the move. 

  
  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

  Customer Answer

  Date: 06/07/2023

  
  Complaint: 20148289
  
  I am rejecting this response because:
  

  THIS COMPANY USED A BAIT AND SWITCH METHOD. 
  
  I advised the man what would happen if I cancelled the move and I would have to pay a huge fee. 
  

  I advised ************** would want someone to come view what I have and she assured me they didnt have to, now I know why. No way the inventory list had 47 items when I told ****** minimum there was going to be ***** boxes. That plus everything else I advised I would bring totals ALOT more. 
  

  this copy and pasted response definitely did not satisfy me as a customer. You guys harassed me for payment before my move was even completed. 

  You talk about this 10days to deliver, but I put on the invoice when the movers came after  6/12 date, and I confirmed when I dropped off the first half of the money.  How did my move get there on 6/5? 7 days earlier than my arrival to the state. 
  

  ******** is the worst employee I have ever worked with, I am in business and if one of my employees spoke to a customer with the tone she spoke to me with and as it looks from the * rating they have, I would fire them. *rom all these reviews she might be your issue. She shows no remorse for the way she speaks to people. 

  I work with military families that relocate a lot and I will make sure they know about moving relocation systems.  Especially since they advised they are trying to move the company to *******. 
  

  completely unprofessional and do not care about the customer. youve been warned about it, I rather you go to the other companies where they actually care and would give you a legit quote. 
   
  
  Regards,
  
  ************

  Business Response

  Date: 06/08/2023

  We would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.

  
  The Bill of Lading is the contract between the carrier and the customer. It lists the information of the shipper (customer), the breakdown of charges for the move, the dates of the move, coverage for loss or damage should any occur, and the summary of the terms & conditions applied to the move per federal regulations and the carriers (movers) applicable tariff. 

  
  The Revised Estimate was signed and dated by the customer which means the additional charges/services were accepted. This is a legally binding contract and we can provide the full copy of it if necessary.

  
  As mentioned previously, the customer can Cancel the move the customers can decide to cancel the move and no additional charges will be imposed other than to pay for the services already rendered. We do not impose huge fees aside from the ones already rendered. There might be some misunderstanding during that conversation but all information regarding the cancellation policy is on the Original Estimate which we are also happy to include as evidence where the customer signed and dated which proves that he accepted the charges and terms and conditions of the move.

  
  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

• Initial Complaint

  Date:03/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  S*** SHOW Moving Relocation Systems LLC out of Bellville, ********** (mailing address **********, **) is the worst, most incompetent company I have ever dealt with in my many moves. From start to finish they screwed up at every possible step in the process. From an extremely low quote (I filled out the inventory accurately, measuring everything, including box sizes) to an astronomical increase when arriving at my home, to NEVER showing up on moving day!!! I called multiple times before anyone answered the phone to tell me that they had no idea where the truck was. They lost multiple items, including a brand new unopened safe. How the h*** do you lose a safe? Rude, incompetent and unresponsive employees. No one called to let me know that the truck wasnt coming or picked up the phone when I called multiple times asking where the truck was when the time slot had passed on the day of the move. They rescheduled for the next night (not day) between 4-8pm. Guess when they showed up? 8pm pitch dark. The supervisor in charge was rude and arrogant. Telling me that my mirrors and pictures were absolutely going to be broken unless they added their own packaging. The packaging turned out to be a cardboard box. Over $300 for a mirror, $450 for a wall mounted jewelry cabinet. They even boxed 2 pictures together and charged me double. They wont unload unless you pay them first, then they refused to pay for the lost items even though the driver called and reported it while he was still at our home. Unbelievable! DO NOT USE THIS COMPANY!

  Business Response

  Date: 04/11/2023

  First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience.

  
  Per our Estimate and **** of Lading governing this move, we have up to 14 business days from our first available date to deliver the shipment. Although we work very hard to meet our customers requested pick-up and delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable.
  
  Our Original Estimate lists what services are included and what services (if necessary) are provided for additional charges. The customer supplied us an inventory list which were estimated to take approximately 600 CU. FT.. At origin, the customer requested to ship more than the original inventory list for an additional 150 CU. FT.. This resulted in INCREASE the number that they
  divulged to our estimator.

  
  We can provide the Bill of Lading which was signed by the customer indicating all services were performed as the customer had instructed and to their satisfaction. We also have the customer's inventory sheets which the customer signed and dated on the day of delivery. 

  
  We regret the customer had to sustain such unacceptable behavior of our ******* and/or crew. Our company policy provides for disciplinary action when such a complaint is received by a customer. The matter has been addressed by management. We thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints.

  
  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.