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Business Profile

Linens

Bed Bath & Beyond Inc. (Bankrupt)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bed Bath & Beyond Inc. (Bankrupt)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bed Bath & Beyond Inc. (Bankrupt) has 390 locations, listed below.

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    Customer Complaints Summary

    • 663 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The original order was placed on August 25,2022. Two days later I received an email saying part of my order was delivered. I didnt receive the items. I called and let them know that. No problem, a replacement would be sent. Didnt happen. I called again and was told the new order was not placed. She told she was putting the order in and this was on September 4 and since it was in stock I would be receiving it soon. Have an email saying it was shipped. I checked the tracking and a label was made September 4. Checked on the items with the new order number and it states no such number.

      Business Response

      Date: 09/24/2022

      September 24th, 2022

      Better Business Bureau
      1262 Whitehouse ****************************
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - ***********************- Case#********
      To whom it may concern: ***********************- Case#********
      Our customer service representative **** reached out to the customer via email 9/3/2022 advising we reviewed order BBB3932259198 & show replacement order BBR4002473109 was processed 9/1/22 for one Cirkul LifeSip 2-Pack Watermelon Flavor Cartridges & two Cirkul FitSip 2-Pack White ****** Flavor Cartridges. We show the order received replacement ***** tracking number 277574253376 on 9/4/22 however, we are not showing any movement on the tracking. As of 9/23/2022 will proceed with filled a claim for the package. The customer will receive a refund in the amount of $19.05 and it will be refunded to the original method of payment.Please note, our refunds are processed immediately on our end but can take up to 5 business days to show on your online bank statement.  We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

      Thank you

      Customer Answer

      Date: 09/24/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:09/19/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/25/2022 I placed an order on Bed Bath and Beyond website. I ordered a recliner chair. What i didnt realize until after i purchased it that it was through their marketplace and I was actually buying something from a third party. VidaXL was the company. I purchased on Bed Bath and Beyond website and paid via Afterpay. I have paid $104.59 out of the $418.36 order total. I sent the chair back the day we received it because it wouldnt fit in our plug in's in our walls. (it was european) and that wasnt stated when i purchased it either. we had no use for it. i was sent a return label no problem. Once i sent them the tracking they refunded me the order total of $418.36 back to the original payment form (Afterpay) so they said. Its 15 days later (10 business days) as of today and I have yet to see a refund. Now I have a payment for this order coming up on Afterpay when i shouldnt have anything due. I keep getting the run around from Bed BAth and Beyond as well as their third party vendor i purchased it off of. I just want a refund. NOW. Order number for Bed BAth and Beyond is MPL **********

      Business Response

      Date: 09/20/2022

      September 20th, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - *****************************-Case#********
      To whom it may concern: *****************************-Case#********
      Our customer service representative ********, reached out to the customer via email 9/20/2022 advising our ******************** reached out to AfterPay directly & confirmed they pushed a manual refund through on their end. The customer confirmed the refund confirmation was received.  We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

      Thank you

      Customer Answer

      Date: 09/20/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciated the fast response I was finally given from Bed Bath and Beyond and how they finally resolved the issue quickly. 

      Regards,

      *****************************

    • Initial Complaint

      Date:09/15/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept. 1st I purchased a chest from Bed Bath & Beyond in ****************. An employee did it for me online. I received by e-mail a confirmation for order #BBS3933941640. Also received same day a cancellation notice again by e-mail. I paid by Discover card $301.73. I e-mailed question about it, got no response, I went to the store to try to find out about it. I did NOT cancel the order myself. The customer service rep called corporate to see what was going on, and after a wait on hold for 20 min. all she was told was something about fraud, and wrote on my order: order randomly checked for security reasons 48 hrs. It is way past 48 hrs. now. I called Discover card this a.m. and the purchase went thru, but account was not credited for the amount. My bathroom is upset in anticipation of its delivery which is supposed to be between Sep.6th and l3th. All I want is my chest and an explanation of why they have not even contacted me.

      Business Response

      Date: 09/27/2022

      September 27th, 2022

      Better Business Bureau
      1262 Whitehouse ****************************
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - *************************** - Case#********
      To whom it may concern: *************************** - Case#********
      Our customer service representative *******, reached out to the customer via email 9/22/2022 advising our ************************ advised the customer has been cleared to order with the same payment & shipping address as listed on the original order as it was cancelled in error. If the customer would like, they can place a new order & their should not be any additional cancellations. Once an order is cancelled, the pending hold will be released from the customers Discover card within 3-5 business days. We advised the customer we can assist with expediting the release of the hold by submitting a credit authorization removal request however, as of 9/27/22 the customer has been unresponsive. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

      Thank you

    Bed Bath & Beyond Inc. (Bankrupt) is NOT a BBB Accredited Business.

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