Complaints

This profile includes complaints for Remedy Meds LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Remedy Meds LLC

  480 Morris Ave Summit, NJ 07901-1523

• 

  Remedy Meds LLC

  480 Morris Ave Summit, NJ 07901-1523

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1st charge was on July 11 2025 for $398.99, for the I received a shipment of prescription medication. That was the one and only shipment i received from RemedyMeds. Then they charged me again on July 13 $398.99, August 8 for $398.99, September 5 $398.99, October 3 $398.99 and October 31 for $398.99.

  Business Response

  Date: 11/20/2025

  Due to our policy we are unable to refund the requested months. 

  Customer Answer

  Date: 11/20/2025

  
  Complaint: 24170238
  
  I am rejecting this response because:
  
  I did not receive a product from them for which they still charged me for 
  
  Regards,
  
  ******* *****

  Business Response

  Date: 11/21/2025

  Unfortunately, due to our billing policy we are unable to refund the requested months.

• Initial Complaint

  Date:11/15/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am submitting a formal complaint against Remedy Meds regarding repeated charges for services that were never provided, totaling $2,394.00.Summary of the Issue: Remedy Meds charged me on May 2, June 2, July 2, August 2, and September 2 & 30, totaling $2,394.00 for subscriptions, medications, and consults. I never received any medication or any consults associated with these charges. Despite not receiving any services, the company continued billing me monthly.Attempts to Resolve the Issue:I attempted to resolve this matter directly with Remedy Meds: October 31: Phone call November 4: Email and phone call November 5: Email November 12: Email To date, Remedy Meds has not issued a refund nor provided any of the services that were paid for.I respectfully request the BBBs assistance in obtaining a full refund of $2,394.00 and ensuring that no further unauthorized charges occur.Thank you for your assistance.Sincerely,***** *******

  Business Response

  Date: 11/17/2025

  Per our billing policy we were only able to refund one charge. 

  Customer Answer

  Date: 11/17/2025

  
  Complaint: 24152355
  
  I am rejecting this response because:
  For the months listed I did not receive any medication or consult and thats what the subscription provides. I dont see any where in the policy that stats what happens  if medication is not received only about so many days after medication is received
  
  
  Regards,
  
  ***** *******

  Business Response

  Date: 11/20/2025

  We were able to issue one refund per our billing policy.

  Customer Answer

  Date: 11/20/2025

  
  Complaint: 24152355
  
  I am rejecting this response because:
  I did not receive any consultation and I have not received any product or medication which is what the subscription covers and for that reason I believe I should be due a refund and in your policies it does not state Anything about what would happen if no medication is received. So therefore, I believe I should at least be credited the amount for medication for those several months
  
  
  Regards,
  
  ***** *******

  Business Response

  Date: 11/24/2025

  Due to our billing policy we are unable to honor this request. 

  Customer Answer

  Date: 11/24/2025

  
  Complaint: 24152355
  
  I am rejecting this response because:
  
  It is a unacceptable solution. I was charged a couple of thousand dollars for no service or product. There has to be something that can be done. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:11/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Remedy Meds could not provide medication in correct dosage. Doctor said they would refund any money paid if they did not prescribe medication. No medication was prescribed, and I didnt use their service for any other health care needs.

  Business Response

  Date: 11/13/2025

  Our team reviewed your account and determined that you were disqualified for the subscription, we have issued a full refund for your only charge with us. 

• Initial Complaint

  Date:11/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/12/2025 RemedyMeds deducted $299.00 from my checking account and I never authorized an auto deduction. I have not ordered a refill for the month of November. I want a refund of $299.00 to my checking account ****. I contacted them and spoke to a supervisor I was told that an auto deduction was a part of their practices but I was never told that nor was that ever explained to me. They led me to believe I would be charged upon a refill request. I wasn't charged in October until I submitted for a refill request.

  Business Response

  Date: 11/13/2025

  Our team was able to refund your most recent charge! Please keep in mind that this is a subscription-based service, meaning every *************************************************************************************** the future if there is ever a month where you know you will not be requesting medication, please reach out to our support team to ask to have your next billing date moved back. Kindly keep in mind that if you wish to place a refill request for the month of November that we will need a payment on file for the month before we can issue the refill request. Your review mentioned that when you previously ordered that you were only billed once you requested the medication, however in actuality the 28 day billing timeline aligned with your refill in those scenarios- otherwise we manually push a charge so that we can process your refill request. 

  Customer Answer

  Date: 11/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Although I have to wait 3-5 business days for the refund to show up which has caused an overdraft and an additional charge; which isn't acceptable.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:11/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just discovered that I have been auto billed $299/month for each of the last 4 months on my credit card (dates 8/5, 9/2, 9/30 and 10/28). These 4 charges were for monthly medication for the months of Aug/Sept/Oct/Nov and I have NOT received any medication from them for these 4 months as they were unable to resolve or offer any viable solutions to the issues* I was having with the medication I received in Jun/July, 2025.I called into their office again on 11/7/2025 and spoke to **************** who advised me that their ************* would contact me re: refund via email. I then received an email from their ************* who advised they will not refund my money once theyve auto billed so I am writing to request your assistance to secure a refund.Thank you.*Note: The company was unable to offer any alternatives or assurances that the medication I had received for the prior months of Jun/Jul was indeed the formulary for what I was agreeing to pay for so I informed them I had no choice but to discontinue any orders going forward.

  Business Response

  Date: 11/13/2025

  Our team can see that you emailed us on June 18th with a photo of your medication with the subject line being "replacement", however when we responded back to you on June 18th asking for clarification surrounding your concern, we did not receive a response back from you. If you decided to stop using our services after this encounter in June then you would have needed to submit a cancelation request so that you are no longer billed for the subscription service. We did not receive a cancellation request until 11/7. Due to our billing policy, we are unable to honor your request for a refund for the months of August/ September/ October. To clarify- you were not billed for the month of November as your next billing date was scheduled to take place after you had requested to cancel. 

• Initial Complaint

  Date:11/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Cancelled my subscription in July. I no longer received any meds after July 9th. Remedy continued to withdrawl 299.00 from my account for 4 months. I did not catch it right away as my husband was also on the med. My husband was paying for his via ****** though. So when I tried to get a refund they refused. Even though they admitted they did not send me any meds those 4 months. They agreed to refund me the November payment but said they could not refund me the other 3 months. and stopped corresponding with me. There is no phone number for billing! This is unacceptable .

  Business Response

  Date: 11/12/2025

  Our team fully refunded you and reached out via email to confirm the refund. 

  Customer Answer

  Date: 11/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  I    thank you for your help in assisting me in getting me my refund. With out your help I    do not believe I    would have been refunded my money. 
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:11/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid $400 a month for a compounded wegovy drug for weight loss for three months from Remedy Meds. The drug they sent me has no efficacy. It does not work at all. On line reports suggest that remedy meds red rock pharmacy which ships outs the compounded drug is the problem. I do not know if remedy meds is in cahoots with red rock to perpetrate the fraud.

  Business Response

  Date: 11/12/2025

  Remedy Meds offers compounded *********** and compounded tirzepatide. All of the pharmacies that Remedy Meds partners with offers compounded *********** and compounded tirzepatide, this is not exclusive to just *****************. Our clinicians are available to address concerns regarding your journey on the medication. 

• Initial Complaint

  Date:11/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in the Remedy Meds program under the promise of their "4-Month Weight-Loss Guarantee," which stipulates a refund if the member does not achieve a specific weight loss target after 16 consecutive weeks. I participated in the program for three months (12 weeks) but saw no significant results.Upon requesting the refund, the company provided two excuses to deny my claim, both of which I believe are attempts to avoid honoring the warranty:1. Denial Based on Failure to Complete 16 ***************************** denied my claim stating I only completed 12 weeks (3 shipments) of the required 16-week program.The Deceptive Practice: When I contacted Remedy Meds to cancel my subscription and specifically asked about the warranty requirements, I was not informed that completing the fourth consecutive month was mandatory to maintain eligibility for the refund.Conclusion: By knowingly allowing me to cancel without informing me of the single remaining step required to preserve my claim, Remedy Meds engaged in a deceptive practice designed to automatically invalidate the guarantee claim. I was ready and willing to meet the requirement but was deliberately misled.2. Denial Based on ******************************** also cited a clause that denies eligibility if a member was prescribed a weight-loss medication (specifically ***********) within the last 12 months.The Deceptive Practice: My prior use of *********** was fully disclosed and accepted by the prescribing clinician during my initial enrollment process.Conclusion: If this medical history made me ineligible for the guarantee, the company had a clear duty to inform me of my ineligibility before accepting payment for the first three months of service. Accepting payment while knowing the client cannot qualify for the core advertised benefit (the guarantee) constitutes a severe act of bad faith and misleading marketing.

  Business Response

  Date: 11/12/2025

  We are sorry to hear about your frustrations surrounding our 4 month weight loss guarantee. The details of the guarantee can be found in the Terms of Service located at the bottom of our website. We understand that it is upsetting you did not qualify for the 4 month weight loss money back guarantee. 

• Initial Complaint

  Date:11/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/7/25 I joined **********. Had a visit with a provider and received one vial of the prescribed medication. I have never received a call since but they continued to withdraw $398 for September and October. When I realized this I canceled and asked for a refund or the two months of medication that was paid for and was told I could not get either. That I am no longer and active member and could only receive the medication if I reactivated. I was not due another billing cycle for two weeks. How am I no longer eligible for the services I paid for?

  Business Response

  Date: 11/11/2025

  Medications can not be sent to non active patients. Since you already paid, if you were to reactivate your account then your credits will apply to your next order for the month where you did not receive medication. 

• Initial Complaint

  Date:11/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/12/2025 I initally enrolled in Remedy Meds and was told I can cancel at anytime. I received an email stating that it was time for a refill and to complete the intake form for the refill which I did not complete because the medication was not working and I asked for my plan to be cancelled but I was charged $299.00 but never recevied a product and was told they were on an automatic 28 day billing cycle. They canclled my subscription but did not refund the $299.00 nor did they send the product. I have been asking for a refund for over 2 months and was finally told I did not meet the criteria but never received any product. How do you charge someone but never send out a product. I want my refund as I never want to be associated with this company again.

  Business Response

  Date: 11/11/2025

  Our team advised that you were eligible for the refund, however once you request a chargeback from your bank the funds no longer belong to us to be able to refund you anymore. This will need to be sorted with your personal banking institution.