Business ProfileforNissan City of Springfield

The sales process went smoothly. I purchased a 2022 ******* Tuscon with 25K miles. I put down a deposit, as I was having the car delivered to me later in the week. *************************, one of the sales associates, delivered the car to me himself, and I provided a cashier's check for the amount he had told me was still outstanding as a balance. As is standard, I was issued temporary tags for the ******* with an expiration date at the end of the month. I followed up with ***** each week over text about the status of my permanent plates and registration, and he reassured me not to be concerned, that the process was underway. A few days before the temporary tags were expiring, I reached out again to inquire about the status. ***** said over text that my permanent plates and registration were held up because there was an outstanding balance of $2K on the car. None of my signed documents matched that statement, and ***** encouraged me to call the dealership and speak to his manager the following day. I called and spoke to *****************--this name was provided by *************************** who I also spoke with, and I couldn't find ****'s name on the website--on the phone, who said ************************* was lying and that the registration process had started. **** was rude to me, cut me off when I was explaining what was happening, and told me that my case was not important. He sent me a document with a higher purchase price that I didn't have a copy of and said there was a $2K outstanding balance. I drove to the dealership to handle the issue in person and spoke to ***************************. When I asked for, in writing, a promise the dealership would pay fines incurred by having expired temporary tags, he said my words were meaningless, told me to have my lawyer contact his lawyer, and stormed out of the room. The ** *************************** resolved the situation by putting in writing the fees would be covered and my balance was paid, after I paid an additional $2K that was not in my original documentation.