Reviews

Review Details

• Review fromN. G.

  Date: 06/06/2025

  1 star
  I ordered a pair of earrings from totaram. The lady who helped me order was ok n i landed up ordering. She told me once u get the order u cannot cancel or return the order because its a made to order item.I had to wait 4 weeks for the order . I said ok n paid full in advance (4 pm usa time) after a couple of hours ( next day 9 am usa time -less than 24 hrs) i changed my mind and wished to cancel the order i emailed them then immediately called them but the owner *** refused n said if i want the money i need to pay 15% restocking fee for a item he claims has started manufacturing ( if they are so prudent then y i have to wait 4 weeks to get the order ( all lies he will say to not give money back). I was taken aback that this is pure cheating in the name of policies that are only protecting the business. He was super rude on the phone n also disrespectful. These ppl want to do business in *** but cust service is horrible. Once u pay in full u realise its a TRAP u walked into.lately with big indian jewelers opening up in a lot of cities in *********** online websites shipping to *** . I reallised u dont need jewellers like totaram . Also they dont share online receipt with breakup as to whats the gold ************** rate for the item according to the weight.its a SCAM stay away from them . They overcharge for their items . N always come back for more money after the order is made n then ask for more ******* u r stuck coz if u don't pay then pay 15% restocking fee. I will never buy n advice anyone to buy from them.
  

  Totaram Jewelers Online

  Date: 06/09/2025

  Thank you for sharing your feedback. We're sorry to hear that you're dissatisfied, but we would like to clarify the situation for the benefit of our customers.When you placed your order, you agreed to our store policies, which clearly state that all orders are subject to a 15% cancellation fee once placed. This is not an arbitrary rule, but a standard policy that covers administrative, labor, and material costs associated with custom-made jewelry. You were informed of this prior to making the payment, and your confirmation of the order constitutes acceptance of this ********** attempted to cancel the order the next day, after we had already initiated the production process. While we are extremely prompt and efficient in starting the manufacturing, we do not claim to work magic and produce handcrafted items within hours. As mentioned on the product page, your item was made-to-order with a 30-day shipping timeline, which reflects the level of craftsmanship and detail requirednot a delay or excuse.Your claim that this is a scam is both false and unjustified. It appears to stem from frustration over our refusal to waive the cancellation feesomething that is clearly outlined in our policy and was agreed to by you at the time of purchase. We stand by our commitment to fairness and transparency.Additionally, your comment regarding the lack of a price breakdown is incorrect. We provide complete invoices that show and include gold and and/or diamond weights, product price and other specifications.Lastly, we regret that you felt the conversation was rude. However, respectfully declining to break policy or "bend backwards" to meet last-minute demands does not equate to disrespect. We always strive to be polite yet firm, especially when faced with unreasonable *************** a third-generation, family-run jeweler with a 120+ year legacy of trust and service, we remain committed to quality, transparency, and fairness. We wish you the best and are always happy to assist genuine inquiries in the future.Sincerely,Totaram Jewelers Team www.totaram.com

  N. G.

  Date: 06/15/2025

  I feel its important to reply to your justification totaram. Your reply is disappointing and, frankly, dishonest in several areas.Yes, I was informed about your policies, but what you fail to acknowledge is how quickly I reached out to ********** than 24 hours after placing the order. You claim production had already started, which is highly questionable given the 4-week timeline for delivery. Lets be honest: this was simply an excuse to avoid refunding the money. If your team can begin manufacturing that fast, perhaps your delivery timeline should reflect that. You cant have it both ******* for the detailed invoice you mentionedno such document with a clear breakdown of gold rates, diamond value, and labor cost was ever shared with me. Listing a total amount and vague specifications is not transparency. If you're confident in your pricing, why not share a full breakdown upfront?The conversation with *** was not firm but polite as you suggest. It was rude, disrespectful, and dismissive. Just because I expected fairness and accountability does not make me an unreasonable customer.This experience made it very clear that once you receive payment, your concern for the customer disappears. Hiding behind rigid policies, refusing to make exceptions when genuinely warranted, and gaslighting unhappy customers is not the way a professional business behavesespecially one claiming a 120-year legacy.Your response only reinforced my view that others should be extremely cautious before dealing with Totaram. I stand by my original review.
  

  Totaram Jewelers Online

  Date: 06/22/2025

  Your reply appears to stem from frustration over our refusal to waive the cancellation feesomething that is clearly outlined in our policy and was agreed to by you at the time of purchase. We stand by our commitment to fairness and transparency. We feel that we have already addressed all your issues and comments as well as complaints in detail earlier itself and feel no further need to provide any further explanation to a frustrated person who can write anything they want to satisfy their frustration.

• Review fromSiva T

  Date: 04/04/2025

  1 star
  1. Tried to deceive me by saying the item I chose is a designer model and cannot be returned or exchanged after placing order whereas in their website they clearing mentioned it is returnable and exchangeable.2. Company demanded for additional price after 2 weeks of placing order and at the time of shipping item to me saying new tariff's came into effect though the new rules came into existence after 2 weeks I placed the order. Had to cancel the order.
  

  Totaram Jewelers Online

  Date: 04/06/2025

  Thank you for sharing your feedback, and we regret any misunderstanding that occurred during your order ************* clearly outlined in our terms and conditions, which customers accept when placing an order, approximately 20% of our products are classified as "designer" items. These specific items are unique, made-to-order, or carry special terms, making them non-returnable and non-exchangeable. When such items are ordered, it is our standard procedure to personally call and inform the customer about these special terms before proceeding. We only move forward with your explicit approval. If you choose not to proceed under these conditions, we immediately cancel the order and provide a full and prompt refund.Regarding the tariff situation, 2-3 days back, new tariffs were unexpectedly imposed by the government, specifically affecting imports from *****. Such policy changes are beyond our control, but we are obligated to comply with them. As soon as we were made aware of the new tariffs, we transparently informed you of the additional charges and offered you two options: proceed with the adjusted pricing or cancel your order with a complete refund. Since you chose not to pay the additional tariff, your decision was respected, and a full refund was issued immediately.We strive to maintain transparency and clarity in all our transactions and sincerely apologize for any inconvenience this unforeseen situation may have caused. Your satisfaction and trust are highly valued, and we hope to serve you better in the future.

• Review fromHadeel B

  Date: 02/09/2025

  5 stars
  High quality products and absolutely superb craftsmanship. Before I placed my order, I shopped around for something similar to Totarams style in very high end jewelry stores in *****. Nothing came close to Totarams product. When I placed the order, I received a call to discuss payment, price adjustment based on final product weight, delivery date. I requested modification to the final product to align with my personal style. They accommodated my request. The product is absolutely gorgeous. The company sent me a check back with price difference.

• Review fromVarsha I

  Date: 07/26/2024

  5 stars
  This company is the best! They are helpful, thorough, and reliable. I know when I place an order with them that everything will be taken care from start to finish. They are responsive and dependable and always take care of the customer! I have bought many things from them and have been extremely satisfied with all! I most recently worked with *******, who is wonderful! She took care of my requests promptly and completely and worked tirelessly to ensure that everything turned out perfect!

• Review fromNarayana Rao T

  Date: 02/24/2024

  4 stars
  Pros:Good price comparing to other online stores Excellent Quality Timely delivery as promised Customer support is good and responsive Cash discount if paid by check Cons:Price is not fixed and may change once the order is ready There is no fast shipping Not much varieties online Not many pictures of products Not much latest trending jewellery

• Review fromSreekanth B

  Date: 12/30/2023

  5 stars
  Promt delivery, honest and transparenw t about the net weight and price.

• Review fromHaritha B

  Date: 12/29/2023

  3 stars
  Relying on Totaram Jewelers' pricing integrity, I impulsively bought a 25-gram choker for $2614. My husband noticed a significant price difference compared to a 33-gram choker priced at $2997. Surprised by the disparity, I contacted Totaram, and they claimed a manual error and reduced the price by $200. Unhappy with the offer, I canceled the initial purchase and got a 33-gram choker (at Rs.8078 per gram which is high price per gm). Shockingly, the original choker reappeared on the site with the old price, not the updated lower one. This raises concerns about their integrity, making me question their pricing accuracy and transparency.

• Review frompramod r

  Date: 11/13/2023

  5 stars
  Totaram Jewelers are best in buying Gold Ornaments online in *** , we have been ordering from them since last 6 years and they are most trusted , always prompt in response and quality is very good.

• Review fromJYOTHI S

  Date: 11/12/2023

  5 stars
  Absolutely beautiful. Nice designs . Quality work. 22Karats . Trustworthy and clear communication

• Review fromPurvi M

  Date: 10/25/2023

  5 stars
  Highly recommend Totaram for their excellent collection which keeps updating with great prices. I always had a great shopping experience with them. Absolute streamlined process. ******** has answered all of my questions every time and she has gone above and beyond to help me with my orders. Definitely looking forward for my future purchases.