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Business Profile

Auto Accessories

FH Group International Inc.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2025

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased car seat covers online from the company FH Group. The items they sent were labeled incorrectly. It was stated that it would fit a 2025 ****** RAV XLE, this was not the case- it even got to the point where they continually sent me videos labeled '*********' despite the car model changing since those listed years. Order number SHOP_7771 Tracking number 1Z56V6Y20395213613 (shipped through ***)I spent $213, and upon having to send the incorrectly labeled/listed seat covers I had to spend an additional $65 to return them. If I had been simply dissatisfied with the item, that would no issue, but given it was the wrong year/wrong seat cover, I feel like this information should also be included in the dispute and information listed.

    Business Response

    Date: 07/01/2025

    We're very sorry to hear about the experience this customer had, and we appreciate you bringing it to our attention. We understand the frustration and disappointment caused by the service provided, this is not the experience we strive to deliver. We've reached out to the customer directly in an effort to resolve the issue, and we hope to have the opportunity to make things right and provide a better experience moving forward.

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