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      Country
          Country

          Find a Location

          ADP, Inc. has 134 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • ADP, Inc.

              1 ADP Blvd Roseland, NJ 07068-1728

              BBB Accredited Business
            • ADP, Inc.

              71 Hanover Rd Florham Park, NJ 07932-1502

              BBB Accredited Business
            • ADP, Inc.

              99 Jefferson Road Parsippany, NJ 07054-2815

              BBB Accredited Business
            • ADP

              9705 Loiret Blvd Lenexa, KS 66219-2409

            • ADP

              330 E Kilbourn Ave Milwaukee, WI 53202-3170

            Business ProfileforADP, Inc.

            Payroll Services
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.05/5stars

            Average of 264 Customer Reviews

            Customer Complaints

            962 complaints closed in last 3 years

            349 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/27/2017

            Years in Business: 74

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            ADP, Inc. has 134 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • ADP, Inc.

                1 ADP Blvd Roseland, NJ 07068-1728

                BBB Accredited Business
              • ADP, Inc.

                71 Hanover Rd Florham Park, NJ 07932-1502

                BBB Accredited Business
              • ADP, Inc.

                99 Jefferson Road Parsippany, NJ 07054-2815

                BBB Accredited Business
              • ADP

                9705 Loiret Blvd Lenexa, KS 66219-2409

              • ADP

                330 E Kilbourn Ave Milwaukee, WI 53202-3170

              BBB File Opened:
              1/17/2003
              Years in Business:
              74
              Business Started:
              6/1/1949
              Business Incorporated:
              6/28/1961
              Accredited Since:
              6/27/2017
              Type of Entity:
              Corporation
              Alternate Business Name
              • ADP Automatic Data Processing
              • ADP TotalSource
              • Wisely by ADP
              • ADP Small Business Services
              • ADP Major Account and Small Business Svcs, Client Service Ctr
              • ADP Retirement Services
              • ADP Insurance Services
              • ADP Benefits
              • WorkMarket
              Business Management
              • Mr. Rick Parr, Senior Manager
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              962 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/28/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              My company uses ADP to manage our payroll. In 2021, I moved states. ** 2022, my initial W2 I received from ADP stated correct salary, but all earnings for the state I moved from. Upon contacting ADP, my HR **** was finally able to receive a W2 that correctly bucketed the amounts for the state I moved from and the state I moved to. It took a long time to get this sorted, but I was able to file my taxes on time. In Nov 2022, I logged into ADP to pull my W2 for my records, not noting the amounts until later. June of 2023 I received a very scary letter from the *** stating that I had grossly underreported and was now required to pay add'l tax+penalty. My HR contacted ADP in June of 2023 and was told that the old paystubs (from the state I moved from) had never been cancelled and at some point their system recounted all paystubs and generated a new W2 with 2x the amount I was actually paid for the last quarter of 2021. This INCORRECT "corrected" W2 was submitted to the ***. ADP said this would be corrected. In July 2023 we were assured it had been submitted. In Oct 2023 I received another letter from the ***. The amount to pay increased because of interest. My HR **** reached out to ADP and ADP said that things had never been submitted in June but they were submitting them now. I received a letter from the *** in Jan 2024 which stated that I still owed the amount and there were additional increases due to interest. I spoke with the ***. Nothing has been submitted since the incorrect "corrected" W2! Now I have received a collections notice and notice of a lien from the ***. ADP told my HR **** in Feb 2024 (this month) that their tax **** would need to review. I believe that this is an egregious error on the part of ADP. I have spent hours and hours of time (not to mention stress) trying to sort through this problem. I understand administrative errors, but for a company that deals with payroll, this is unconscionable.
              Read More

              Customer Reviews

              264 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Benny P

              03/09/2024

              Due to an error regarding my grandchild living in my home, my paychecks have been deducted since July 2023. As soon as this was brought to my attention, (my earnings are set up on direct deposit), I began doing what my employer, ************************* said was necessary to correct this under payment. I have been waiting for over two months on a reimbursement. My employer states that the issue is resolved with their office, but ADP is having issues with their payroll program, thus causing the delay in my being reimbursed!?!?!? As far as Im concerned this is no different than flat out theft. I have to select at least one star in order to submit this review, but ADP rates a complete ZERO, and is a company full of thieves!

              ADP, Inc. Response

              03/11/2024

              Hello *****, I will forward your review the leadership team of your employer's ADP Service Center. They will review this with the authorized payroll administrator(s) for your employer's account. I assume that any contacts to you will be from your employer. Kind regards, RP - ADP Client Experience

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