Complaints

This profile includes complaints for ADP, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ADP, Inc.

  1 ADP Blvd Roseland, NJ 07068-1728

  
• 

  ADP

  9705 Loiret Blvd Lenexa, KS 66219-2409

• 

  ADP

  1 Penn Plz Fl 23 New York, NY 10119-2399

• 

  ADP

  2 Huntington Quadrangle South O 1 Melville, NY 11747-4503

• 

  ADP, Inc.

  42400 Grand River Ave Ste 200 Novi, MI 48375-2573

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12 I disputed fraudulent charges to my wisely pay card for the amount of $173.75 for **** eats *************. They denied the dispute without a reason of any sorts, they closed my case and ablutely refuse to help any at all and will not reimburse me at all. I've never used **** eats at all. I've been trying daily to get my money back and to no avail. They know that a girl named shaniya who in their words has a different account but similar payment method made these charges yet they still refuse me my refund. All I seek is my money back as I didn't create this mess.

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constantly harassed by this company. They have sent me a great number of email collection notices from an unattended email address with no way to get them to stop.Evidently, a business that I used to work for had some type of transaction that this company is wanting me to pay.I am not now, nor was I ever, any kind of owner of this company they are trying to collect from. I was only an employee. And it is my understanding the business this company is trying to collect from is out of business

  

  Business Response

  Date: 07/24/2025

  ADP prides itself on its customer ********************** and strives to provide our clients with exceptional service at every opportunity. We were sorry to hear that ***** Cramptons experience was less than stellar as we value our clients (past and present) and try to collaborate with them in good faith to provide the best possible solution to any issues. 
  
  Upon receipt of Complaint ID ******** on July 15th, ******, an ADP Client Retention Specialist, was assigned to the case for this account to provide a resolution. While researching the account to gather a better understanding of the complaint, ****** connected with ***** to discuss his concerns.  ADP has made appropriate changes to resolve this complaint and provided Mr. ******** with an update on July 21st and was satisfied with the outcome.   
  
  We thank the Better Business Bureau for the opportunity to follow up with the client on this matter.
  
  

  Customer Answer

  Date: 07/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  ADP Customer ********************** reached out to me and very quickly resolved my issue. I am extremely pleased with the level of service that I was provided, and the speed that it was handled.
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was treated rude by a security guard at the front. Pulled on the door to go into an interview and he just stared, waited, then unlocked the door. Started to ask a serious of questions to then quiz me on the names of who would interview me first and last name. After giving a drivers license and having him write everything down, I waited to have an interview with completely different employees of the company. The guy was hunched over when I walked in looking down at the table when the other interviewer walked into the room with myself. I was told I was nervous over and over. He talked about the company and asked "why sales" in a serious of different questions. Then asked about a class that was 10 years ago. Never asked about previous courses before graduation. Asked when I graduated. Asked how my last job applied to the interview back in 2022, but nothing about my internship that was previous to the interview with ADP. My internship with a company that was never questioned and ended in 2025...again never questioned during the interview. The girl was quite except for when she talked about her position and asked questions about the sales course from 2016. They stepped out to talk then the girl came back to ****** me back downstairs. The same security guard proceeded to stair at me instead of unlocking the door to let me out. He waited for me to ask if it unlocks on its own and he rudely says in a condescending tone "NO" to then unlock the door. This interview was after being ignored the interview prior where the manager said "Yeah it's a good company to find somebody because this is where I found my husband and now we have a daughter Ally". Clearly I was contacted by the recruiter so they could have another interview just to say they "tried" after gaslighting myself.

  

  Business Response

  Date: 07/11/2025

  In response to BBB Complaint ID ********:

   ADP prides itself on its customer ********************** and strives to provide our clients,employees, applicants, and visitors with exceptional service at every opportunity. We are sorry to hear of Ms. ****** experience and we will ensure that her feedback is provided to the appropriate management team here at ADP.   

  We thank the Better Business Bureau for providing us the opportunity to address this matter for this applicant.

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case:# ************C ( 6387 ).On April 12 ***** my Wisely card was fraudulently used and I immediately notified Wisely of crime. I followed all their instructions and my claim was denied. I requested written documentation on May 9th 2025 for how they concluded my claim wasn't a criminal act and haven't been provided any information.July 4th I called Wisely complaining about their conclusion and that I need written documentation WHY a criminal act is being dismissed by Wisely.Certain I am not the only card holder that Wisely has done this to. It's a pattern. I need BBB help with getting my money returned.

• Initial Complaint

  Date:07/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a wage garnishment for back taxes. Well once the taxes were paid off ADP took over $600 out of my pay check. Sent it to the tax people. I had talked to this joke of a company about it the first time they did it but they kept on taking money. God nows when I will get it back.

  

  Business Response

  Date: 07/14/2025

  ADP, Inc. (ADP) thanks the Better Business Bureau (BBB) for bringing the above-referenced matter to our attention. The consumer's employer utilizes ADP to disburse funds associated with the employers wage garnishment orders and to provide call center support services via phone and/or chat. 
  The consumer alleges the full amount of his debt was paid in full and that his wages are being over deducted for a garnishment order served on his employer. He alleges the order should be stopped and is owed a refund. 
  Upon hearing of the consumers complaint, ADP investigated the consumers case and found that the consumer had been deducted in accordance with the valid garnishment order(s) issued by Prince ******* County, ******** for a Tax Levy.  The consumer also misunderstands his employers role in the garnishment process.  His employer utilizes ADP to process their wage garnishment orders, disburse funds associated with those orders and provide call center and chat support services. ADP processed a state-issued wage garnishment order for his employer that legally requires them to withhold a portion of the consumers wages and remit those funds to pay the consumers debt to the creditor. Whether or not the debt is valid, his employer is legally required to comply with the garnishment order until the order is satisfied, or a termination order is received.
  ADP also confirmed and validated we did not receive a release until July ******* when it was faxed to ADP by the judgment creditor. We processed this release within 72 business hours and terminated the garnishment order accordingly and stopped further deductions.  ADP did not have any pending payments and was unable to issue any refund(s) back to the consumer. 
  The consumer can contact the creditor directly to confirm and validate any refund(s) he believes are owed to him to the contact information we have previously provided and are re-providing in this response for their convenience: Prince ******* County, ****************************** P.O. ****************************************************, **************. 
  We believe ADP acted appropriately in this matter and in attempting to address the consumers concerns. We again thank the Better Business Bureau for bringing this matter to our attention and allowing us the opportunity to respond.
  
  

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) In June 2024, we opened a 401k plan with ADP.2) Per the representative's suggestion to know their platform better, we did a small test deposit and later reverted.3) No ************** ever happened on this 401k Plan. In Aug 2024, we informed ADP to cancel the plan.4) In Aug. 2024, ADP charged us $1500/- cancellation fee with a promise to cancel and close the plan by 10/31/20245) A cancellation information from our end was submitted6) ADP confirmed no further information needed and the plan was good to close. We do have documentation for this. Please see attached.7) ADP did not cancel the plan in Oct 2024 and continued charging monthly fees despite our multiple phone calls to them not to charge any further and cancel the plan.8) We believe we do not owe any unfair monthly fees for which now debt collection is initiated9) We are clueless here as to why ADP did not cancel the plan despite a cancellation charge of $1500 for no activity on the plan. 10) If ADP did not cancel the plan then why was the cancellation fee not reverted? We are clueless here. $1500 is a really big amount for us.11) We made several attempts to explain this to ADP representatives over phone and via email with no help from ADP to cancel the services and close the dispute.12)We called again to the client services team and explained all of the above. They have initiated new cancellation services. But, I have to wait again for 60 days. Two times I waited for 60 days. 13) Whenever I had explained the issue to the representatives all of them have always mentioned that we were being charged incorrectly, the services should have been cancelled long back. They could not do anything but their managers could help. However, cancellation never happened and the issue never got closed. 14) Even the debt collector agent agreed to my explanation and asked me to reach out to ADP and try again. We NEED YOUR HELP to cancel these services.

  

  Business Response

  Date: 07/10/2025

  ADP prides itself on its customer ********************** and strives to provide our clients with exceptional service at every opportunity. We were sorry to hear that Mr. Sagares experience was less than stellar as we value our clients and their business.
  
  Upon receipt of BBB Complaint ID ********, an ********************************************* Team Lead, **** B, connected with our client ******* ******, on 07/02/2025. We discussed his service experience, expectations of billing/invoicing, and plan termination process.
  
  We are pleased to report that as a result of this conversation, we were able to reach a resolution that we believe meets the satisfaction of our client. Should there be any other 401k service needs in the future, ******* ****** has also been provided with direct contact information for our service team leader, ****.
  
  ADP thanks Mr. ****** for his time, feedback, and patience in this matter. Additionally, we thank the Better Business Bureau for providing us the opportunity to address this matter for our client.

  Customer Answer

  Date: 07/11/2025

  
  Complaint: 23536367
  
  I am rejecting this response because:
  
  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. The issue resolution is still ongoing and not fully resolved yet. The plan is set to be terminated on Aug 29th. I am waiting until then to see plan truly terminates. In last one year, there were two 60 days windows when the plan was similarly set to terminate. However, the plan did not terminate despite a cancellation charge of $1500/-. and following a cancellation charge, monthly unfair fees in the name of admin fees for a $0 balance plan continued. Later, a debt collection was initiated for these unfair charges.

  Currently, I am working with ADP and in the middle of the process. The plan would terminate on Aug 29th per current process. The debt collection cancellation has not happened yet and I haven't received any documentation with that effect. Hence, I would wait until then to call that the customer issue is truly resolved. I would appreciate if BBB can help us to get $1500/- refund of cancellation fees since as you known cancellation never happened and we had to go through the mental stress, inconveneince, reaching out to several outside agencies for help for more than a year.
  Request BBB to keep the complaint open until its full resolution.
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:06/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ADP's RUN division was our Payroll and 401K provider commencing 1/1/2024 and ending 12/31/2024. Previously we had used the firm ******* as our payroll and 401K provider. After executing the contract with ADP Run, we were informed that our 401K must remain until ADP Run's plan year commenced in June 2024. This required several unexpected manual transactions as ADP would calculate witholdings for our 401K but the funds had to be transferred to ******* until June 2024.During that period, ADP Run made certain entries related to our 401K account in our Accounting system for which ADP has no explanation. In addition, because we moved our account from ADP Run to ADP Total Source, ADP claims that they can't help us. We have repeatedly asked ADP for assistance in this regard with no clear answer. ADPs lack of response and support is at a minimum unprofessional. We seek explanation of each transaction to and from our account by ADP Run immediately.

  

  Business Response

  Date: 07/09/2025

  ADP prides itself on its customer ********************** and strives to provide our clients with exceptional service at every opportunity. We were sorry to hear that Mr. ***** experience was less than stellar as we value our clients and try to work with them in good faith to provide the best possible resolution of any issues. 
  
  We have confirmed that **** on our Service team has been actively working with Mr. **** in an effort to resolve the matter amicably. Mr. **** has been provided information regarding what transpired on his account as well as resolutions to resolve his Retirement and GL concerns. 
  
  We thank the Better Business Bureau for providing us the opportunity to work with our client to clarify and resolve this matter.

  Customer Answer

  Date: 07/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** Race

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst customer support of any HRIS system around. We have over 500 employees and were sold on the Comprehensive services package of ADP moving over from isolved. It takes weeks to get payroll related issues resolved and that only happens with hours of sitting on hold trying to get someone on the phone who knows what they are doing. They regularly break the labor laws which we as administrators then have to run in circles trying to fix or pay additionally out of pocket for to be compliant. I would not reccomend anyone going to this service.

  

  Business Response

  Date: 07/03/2025

  ADP prides itself on its customer ********************** and strives to provide our clients with exceptional service at every opportunity. We were sorry to hear that **** ******* experience was less than stellar as we value our clients/partners and try to work with them in good faith to provide the best possible resolution regarding any issues.
  
  Upon receipt of Complaint ID ********, a member of our Comprehensive Services Leadership team reached out to Ms. ****** to review the complaint details and discuss how to move towards resolution on outstanding matters.  As a result of these calls, an agreed upon resolution plan has been put in place and our Comprehensive team will have regular recurring calls with our client to ensure outstanding matters are moving towards resolution.  In addition, Ms. ****** has been provided with an Executive point of contact should she have any additional questions.  
  
  We thank the Better Business Bureau for the opportunity to follow up with the client on this matter

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have worked for Work Market Talent for 8 years. The contract work for services is for other vendors on the platform. All work orders have terms for approval time after the work is done. I have completed work under the agreement of 7 day terms as listed on the order. The vendor refuses to honor 7 day terms stating that there policy is 36 -45 days and then 7 days after this. It is not plainly stated on the work order and Work market platform supervisor always take the side of the Vendor. All the technicians are complaining because of deceitful practices. Techs have to spend time and money to do these jobs and then always holding up money for the jobs. We need an advocate because working day to day is costly and these foreign companies are giving work and then closing down or changing their name in order to not p a y us. Please look into these guys.

  

  Business Response

  Date: 07/03/2025

  We are in receipt of the escalation submitted to the Better Business Bureau by ***** ***** and appreciate the Better Business Bureau for forwarding the same to Automatic Data Processing, **** (ADP).  By way of background, ADPs WorkMarket platform is a self-service tool that independent contractors such as Mr. ***** can find and complete work with a variety of clients. The independent contractors that are paid through the WorkMarket platform are solely independent contractors of the client and are paid at the direction of the client. 
  
  WorkMarket is a platform to connect independent workers and clients, and any agreements made between the client and independent contractor are at the discretion of the two parties. The platform provides independent contractors visibility into the approval times of the client and client payment terms must be accepted prior to taking on an assignment. The client Mr. ***** has taken issue with in his Better Business Bureau complaint has a 7-day payment term whereby the payment is due 7 days from the client approving the completed assignment.  These payment terms were accepted by Mr. ***** when he accepted the assignment.  Whether and when an assignment is approved is completely controlled by the client and WorkMarket is in no way involved in the same.  Indeed,  the approval of an assignment is at the sole discretion of the client and is generally based on their requirements to confirm the work has been completed. 
  
  As of today, the assignment is pending approval from the client and is within their average approval period an average approval period that Mr. ***** had visibility into at the time he accepted the assignment.  We would encourage Mr. ***** to engage with the company directly should he have any concerns. 
  

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Adp is not direct depositing on time because of June 19th a stupid make believe day. This is not acceptable as my bills dont get a day late so why is my day a day late. ADP has no real agents to talk to worthless company id suggest ******* or even quick books do not use ADP

  

  Business Response

  Date: 06/20/2025

  In response to BBB Complaint
  ID 23494431:
  
  Preston Aguilar’s complaint expresses
  concerns about the holiday of Juneteenth and its effect on his pay.  As a reminder, Juneteenth is a federal
  holiday and as such, the central bank that regulates the US financial system is
  closed. Mr. Aguilar should connect with his employer to confirm the timing of his
  pay, as it would be dictated by when his employer processed payroll with ADP.  Mr. Aguilar’s employer can certainly call
  upon their ADP Service team should they need any assistance in helping Mr.
  Aguilar with this inquiry and if they have any concerns.  However, as Mr. Aguilar is not a client, but
  rather an employee of an ADP client, we are unable to assist with his inquiry
  directly.
  
  Thank you,
  Christine/ADP Client
  Experience