Complaints

This profile includes complaints for Best Buy Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Best Buy Furniture has 4 locations, listed below.

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  Best Buy Furniture

  5309 Marlton Pike Pennsauken, NJ 08109-4749

• 

  Best Buy Furniture

  7953 S Crescent Blvd Pennsauken, NJ 08109-4108

• 

  Best Buy Furniture

  9490 Blue Grass Rd Phila, PA 19114-2309

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  Best Buy Furniture

  4104 Marlton Pike Pennsauken, NJ 08109-4410

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Ashley Design Bedroom set in September 2023 and by March 2024 the bed broke from the under center bar bending causing the side rail wood to break from the headboard. I contacted them and they agreed to fix it and advised we get a rug to avoid this (they said hardwood will causing sliding). They laid the rug down the same day of repair. One year later my rug has torn and my wood floors are ruined because of the same under bar completely broke off and the side rail wood broke from the headboard. Upon contacting them I have been met with it is not their problem where is my receipt, it is out of warranty, and I needed a rug. I advised them I a rug and their repair men laid it down in the best position felt to hold it, and all they could do for me is I buy all the pieces for $260 or as I was told but the manager of customer service “not my problem, buy a new bed. I don’t make them I sell them”. I was willing to pay half and discuss and alternative option for under the bed and was told no its $260 or not their problem. I paid $650 for the bed and expected I was getting a quality bed not a bed lasting not even 1 year. Originally I was told they don’t keep records of purchases longer than a year and was dismissed then the Philadelphia location pulled up our receipt of 2023 purchase and record of repair 2024 and no

  Business Response

  Date: 03/04/2025

  The first time the customer had an issue with the bed we repaired it for FREE! as a courtesy since it was not a warranty issue. however the warranty on the bed is ONLY ONE YEAR!!

  the bed is no longer under warranty!!!

  we offered a discount on a new bed.

  if the customer wants a repair we can recommend a tech but it will be customer responsibility to pay the tech

  Customer Answer

  Date: 03/17/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  I was never offered me a discount on a new bed until this very moment but to add insult to injury when my new frame pieces (that I paid the full price for) came on Wednesday, 3/12/25, they ordered the wrong pieces so I still have broken slacks under my mattress. I called the Philadelphia location to report this, since that is who I had to order the pieces through, and was told I would be called back in 5 mins ( I also inquired about buying the other footboard option) and have not heard from them since. This the worst company with horrible customer service. Why would I ever trust them  with a new bed? They sold me terrible quality then continue to provide horrible service. 
  

  I have photos of the old slacks being put back on my bed and the time stamp of my call

  
  
  
  Regards,
  
  
  
  ******** ******

  Business Response

  Date: 03/19/2025

  As i responded before, your bed is NOT UNDER WARRANTY! , contact our phila store at ************ they will give you a discount on a new bed if you like to purchase a new one.

• Initial Complaint

  Date:01/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a printer in March of 2024. I needed the printer to print on both sides. I checked the information on there online website and it stated it prints double sides. We attempted to print it double sided and when we couldn't do this we called BestBuy in ******** N.J. The employee explained that it doesn't print both sides automatically. My wife runs a business here and it would be impossible to stand there for hours manually printing both sides. He states that if it stated prints duplicate that means it's automatic. This is quite deceitful as common sense along with any printer I've had never stated duplicate and double have two different meanings. It is January 1st 2025 and though we purchased it in late March of 2024 we just opened the box today to use the printer. They refuse to give me a refund and I'm forced to buy another printer that automatically prints both sides. This is clearly a deceitful sales tactic as even when I ****** both words I get the same definition. Could you please help us out. Thank you, ****** ****

  Business Response

  Date: 01/13/2025

  we are best buy furniture , not best buy we do not sell printers 

• Initial Complaint

  Date:10/25/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order furniture the end of august waited a month for delivery. Upon delivery the furniture was damaged. I called and email several times to get issue resolved. Finally had a tech come out to evaluate furniture after a month. Its been two weeks since tech came, no response from emails sent to damage manager *********************, called him over a week ago and was told he would call right back. Still nothing. I emailed **** from the store and she has not responded to my email asking for managers information. Worse costumer services, paid 1800$ for damaged furniture.

  Business Response

  Date: 10/26/2022

  Our service manager spoke to her couple days ago, we are waiting for the tech report.

  we will update the customer as soon as we have the info and make sure all is good.

  Customer Answer

  Date: 10/26/2022

  
  Complaint: 18314450
  
  I am rejecting this response because:
  
  Service manager spoke with me on October 19th after I did not receive a response via email when I called. I was informed he had a meeting set up with the tech for the same day and would call me back that afternoon. I have yet to hear anything back and its been a full week. I received damaged furniture on 9/14/22. I can not use on part of my sectional without sinking in to it. I need the resolved. 42 days I have been waiting. 
  
  Regards,
  
  *****************************

  Business Response

  Date: 10/27/2022

  Just talked to ******, the store will order and replace both pieces on the sectional as soon as they come in.

  Customer Answer

  Date: 10/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:10/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible customer service. I made a huge purchase to fully furnish our new apartment. First, Best Buy Furniture took almost a year to deliver only partial of our order without any real correspondence. It took several phone calls to receive a follow up. The accent sideboard purchased through Best Buy Furniture from Coaster Furniture was fully infested with powder-post beetles. Best Buy Furniture made no real effort to resolve this issue! Completely lost of money! I will never purchase any furniture from neither company ever again nor do I recommend them!

  Business Response

  Date: 10/19/2022

  The above customer received her delivery on ******.

  Any damages or defects has to be reported to us within 36 hours after delivery.

  the item has been in the customer house for around 6 month, the first time this was reported to us is a bout a week ago.

  If the item was delivered in the condition described the customer should have called right away to report the problem and not 6 month later.

  there is absolutely nothing we can do