Complaints

This profile includes complaints for Midea America Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Midea America Corp

  300 Kimball Dr Parsippany, NJ 07054-2181

• 

  Midea America Corp

  1201 East Bell Street Bloomington, IL 61701

• 

  Midea USA

  20 N Martingale Rd Ste 160 Schaumburg, IL 60173-2427

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My midea Window Air conditioner has been recalled. I followed the instructions on their website and chose to have a technician come and fix the issue. After three weeks I got. No reply email from Midea saying that they will dispatch a service provider soon. I got the email today and the service provider is located in *****, **, and I am in ***. When I called Midea to explain this, they said I had to call the recall phone number. When I called the recall number, there is a 3000 minute long wait, and no one ever called me back. When I went onto the original website and tried to put in another request, I got the alert saying that this AC already hs a claim, and to call that number that I already tried. This is the worst customer service ever

  Business Response

  Date: 07/25/2025

  Hello ****,
  Thank you for bringing this to our attention.  Your case has been sent to our recall escalation team and the field service manager that covers your area for review and additional assistance.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 07/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a well-known recall for the air conditioners I have by Midea American Corp due to risk of mold. I bought 2 units from ****** a few years ago and my units are affected/a part of the recall, as I've verified on their website by model number. I registered one of the units online per the instructions sent to me and received a confirmation saying I would be contacted within 15 business days (from Jun. 24th, 2025) by a technician who will schedule a date with me to visit my apt to clean and make the repair. The 15th business day is today, July 15th, 2025, and I have not been contacted for repair yet. The second unit was not able to be registered online due to the serial number being illegible, so I called the hotline and spoke with someone who gave me an email and instructions to contact someone Midea that could help. I've followed the instructions and emailed but have not received a response there either. It's the heat of summer and I am without both ACs in my apt in ***. There have been 2 heatwaves and many hot days in general, and I am suffering. I just want them to clean both units and make the repair expeditiously so I can be comfortable at home. It would be nice to be compensated for my troubles too, as they should be motivated to resolve this issue, and I have been more than patient.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Midea U shaped air conditioner was recalled, part of a 1.7 million unit recall. I registered my information as directed by Midea for a repair on June 15, 2025. One month later I have heard nothing from them. When I try to call the recall support number, ###-###-####, the line is busy and has been for a week.

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Midea air conditioner at Costco on 4/424 received a recall notice at the beginning of June. Sent the information to them the same day,received this email on June 10.
  I choose to have it repaired instead of a refund because it is very warm and I need the air conditioner. The recall was for mold forming and causing health problems. Me and my wife are in our 70s and she has health problems but can not take the heat so I am forced to still use the air conditioner. The notice said they would send repair kit within 2 to 3 weeks and a technition will install it if you needed. Over six weeks later and multiple phone calls they told me there are no technitions available in my area,so I told them because we need air conditioning because it's been very warm that I will try to do it myself. After waiting more than six weeks they first told me it was not sent yet and they do not know why and the would esculate it. Called again over a week later and then they tell me it was sent on June 19 and was sent back because they did not have my address which I sent when I registerd online. Called again and they told no, they did have my address and they don't know what happened and have no way of finding out what happened. I told them all I want is for them to send the repair so me and my wife are not breathing in mold. They to me again they would esculate it but said they have no idea when it will be sent. I spoke to a supervisior who told me the same thing. I asked her what happened with the shipping and she told me she does not know so I aked her how can I find out what happened and she told me that I can't. Customer service was not helpful and even rude at times.So me and my wife have to use an air condioner that was recalled for health problems it causing because they are incompetant

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been trying to collect my refund on recalled midea ac unit due to mold growth. We already have major health issues with 2 members of our family and can't afford to be exposed to continued mold growth by this product. So we took the refund option instead of the repair. This should have been a simple process and it is ridiculous how long it is taking because they have no communication. I call their employees have different answers to everything from time frame and if a photo is rejected if that restarts the time frame. I was also told by their phone employees the my first photo looked good it had cord and information asked for in it. I have asked to speak to a supervisor and am never transferred. I am put on hold and hung up on. Today I have been hung up on by 3 different people. Once wait for a supervisor and the other two when I was talking to these women. I am sick of the run around. They have zero communication in their emails as well. I also hate they in order to contact them you have to no way except calling I want something in writing.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Title:
  Defective $2,000 Midea Refrigerator – Constant Noise, Terrible Service
  
  Complaint Description:
  I purchased a new Midea refrigerator (nearly $2,000) about a month ago. For the first few days, it worked fine. After that, it began making a constant clicking or loud operational sound that never shuts off — it runs 24/7.
  
  I called Midea, and the first tech never showed up. He only texted me asking what was wrong (I’m not a technician). Then he falsely reported that he couldn’t reach me. I had to call back multiple times to get a second tech out. That tech didn’t inspect the refrigerator — he just said it might be “normal,” possibly ice on the fan, but noted in writing that if the sound persisted, I should call back.
  
  The noise never stops, so I followed up. Midea dismissed my concerns, saying the tech reported nothing was wrong. I sent them a short video, but they ignored the full context. I can’t send a 10-hour video to prove it’s nonstop.
  
  The worst part: a customer service supervisor hung up on me while I was explaining that the noise is not normal and that the technician himself said to call back if it continued. She kept cutting me off and reading from the report, ignoring what I was saying and what’s written on the paperwork.
  
  I bought this fridge based on the 2-year warranty and what I thought was great customer service. That has been far from the truth. I now have a brand-new refrigerator that makes a loud, nonstop sound and a company that refuses to take real action. This has been incredibly frustrating and unfair.
  
  Desired Resolution:
  I want Midea to either replace the refrigerator or send a qualified tech to thoroughly inspect and resolve the issue. I also request an apology for how I was treated by the supervisor.
  
  Warning to Others:
  Avoid Midea. Their customer service has been awful, and they don’t honor their warranty in good faith.

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a recall aboutmidea air conditioner I have two air conditioner I found it with the company about a month and a half ago I am still waiting for them to send me my refund so I can get two new air conditioners and now they telling me that I can't because my pictures are altered how the air conditioner are still in the window they're sick people living here

  Business Response

  Date: 07/14/2025

  We don't have a customer by this name. 

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regards to the AC U shaped recall. It was recalled due to mold. My model was only available for repair, or refund. We chose repair. My model was NOT eligible for cord cut. We were promised a label by 07/02 (see attached) and then a refund 2-3 weeks after recall was processed. It is now 7/15, I have called twice, and I still no not have a box to return the unit. I want my refund immediately

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought midea 22 pt dehumidifier from ******* April 25th. Less than month the product stop working correctly. I called midea customer service and after troubleshooting ruled the dehumidifier was unfixable. They approved to send a check out i waited the 21 days and still no check. I emailed company said they and to wait a week. After the week still didn't receive the check. Each week they say they are looking into the matter but have no updates. They continue to give a run around. It's been almost 2 months and still no check. The company continues to do shady practices. I would like double for them giving me the runaround and not honor the warranty claim. The company has provided no proof of check.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was announced that Midea had a recall on certain window air conditioning units. I looked into it and it was confirmed by the company using my unit’s serial number that my unit is an affected unit. I’m response to submitting my claim, I received an email from them on June 9th, 2025 with a reference number and also stating that “You will be contacted by a Midea representative to schedule an appointment for a technician to service your unit. A repair kit will be shipped to you in the next 2 to 3 weeks.” It is now July 14th and I have not received a repair kit nor have I been contacted to schedule an appointment with a repair technician. I have previously been seen by an allergist who has confirmed through allergy testing that I am highly reactive to mold. The recall is due to mold building up in the unit due to improper drainage and that is exactly what has occurred inside of my unit. I have contacted the company via phone on June 26th, July 3rd, July 7th, and July 14th and each time was told that my concerns are being escalated, yet nothing has been done to remedy this issue so far. I currently have no alternative options other than to use the affected unit or live without cooling in my home. I am a migraine sufferer whose migraines can be triggered by overheating, so keeping the unit off is not an option that would not have adverse effects on my health. Midea has not followed through on any of their claims and I have been feeling ill for weeks due to this issue. I am looking to be contacted ASAP by a technician to schedule a repair and servicing of the unit, which is one of the options that the company is claiming to be offering in response to the recall.