Complaints
Customer Complaints Summary
- 158 total complaints in the last 3 years.
- 55 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted by a debt collector to pay a bill that I had no knowledge of or was provided with validation. I was called several times with threats so I decided to begin a payment plan. I was paying two years ***** per month. 2020 I was told that I completed the payment. During the pandemic, I had a garnishment that I was not aware of until I started back to work after being home for two years. I was told that I satisfied the payment plan. What I realized is I was paying the same debt over and over What I want is to get the money that is taken from me because I still don't have any validation that I am the person they are claiming for these debts.
Business Response
Date: 11/18/2022
There is no basis to the issue raised. A letter will be sent to you.
This is a communication from a debt collector
Initial Complaint
Date:11/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On OCTOBER 31, 2022. I logged on to my online banking app,, Both of my checking and savings account were DEBITED to a zero balance . I called the bank and learned that a Judgement from Pressler was put in place for a debt I was not aware of. The bank gave me the court docket number, I called the court and learned that a Judgement was put in place in 2017, I looked at case on ** courts w docket number the bank gave me. Pressler mailed a court order ( according to info on ** Courts.gov in 2017, and in 2022,) to an address I didn't live at. It was sent regular mail and certified~ as per information on nj courts someone at that address signed my name. Apparently there was a court hearing that I wasn't aware of because I NEVER GOT A LETTER For a JUDGEMENT NOR DID I SIGN FOR IT. PRESSLER took all of my money.. The money in my account was from child support Pressler never contacted me about this debt, they mailed a judgment to wrong address and someone fraudulently signed my name. As a result of this fraudulent error all of my bills that are set on auto pay will not go through, and my rent will be late I don't have money to purchase nessisities. Please remove this Judgement **** and return money that was wrongfully taken from meBusiness Response
Date: 11/03/2022
A letter will be sent to you, this is in regard to a lawsuit that was filed against you.
This is a communication from a debt collector
Initial Complaint
Date:10/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 26, 2022, I noticed that one of my balances went up by $100 with Pressler. I don't find this surprising because they never include balances on correspondence. When they call my home, they always call, let the phone ring once, and hang up. Then they claim that they attempted to contact you with no return call. This company seems to have numerous unethical business practices. I've never seen a collection account raise in price by $100 in the matter of one month.Business Response
Date: 10/31/2022
Without more details, I am uncertain which of the two open files you have you are referring to. But it appears you are referring to an increase in balance caused by ************************* Such increase proper once a court officer is involved. Please see ** law.
This is a communication from a debt collector
Initial Complaint
Date:09/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pressler, ************* I was sent a subpoena to answer within 14 days, never received any notice from them before and an option to to make a payment on allege debt. I had health insurance around the time of the debt was filed against me for non pay. I could have made small monthly payments on an old debt but was not notified by them that I had this debt or offer a payments plan neither the offer to supply them with insurance proof. This seems very shady to me and I need proof of said debt which i am being accused of owing.Business Response
Date: 09/29/2022
A number of communications were sent, including one that you replied to in 2013. We will send to you additional information, for your convenience.
*********************************
This is a communication from a debt collector
Initial Complaint
Date:09/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
this company has put a lien on my home with a false amount owed. I have all my receipts and a court paper stating I owe $634.78 in July 25, 2016 and they told the court I owe $5246.91 in 2022. That dollar amount is the amount owed when ******************* had the collection. I called the credit card company and it was written off. This debt is 15 years old.Business Response
Date: 09/26/2022
There is no communication that I saw which sates the balance id that high. We sent a payoff letter to ***************** Services 2/3/22 with a balance due of $652.98. We will now send a new letter directly to you and will provide the remaining balance.
***** Warshaw
This is a communication from a debt collector.
Customer Answer
Date: 09/26/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please submit the payoff at your earliest convenience. The lien that was presented and showed up on my credit report states $5246.91 is what I owe.
Regards,
***************************Initial Complaint
Date:09/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is taking money out of my check for something they can not provide paperwork for.I do not know this company ir why they are taking money out of my check.I have called several times asking for paperwork and they have failed to send me any.I never received any papers to go to court or anything??Business Response
Date: 09/02/2022
A letter will be sent to you in reply to your question.
*********************************
This is a communication from a debt collector
Customer Answer
Date: 09/02/2022
Complaint: 17897309
I am rejecting this response because: I have been asking for documentation for 6 months and have received nothing.Also this debt is from over 10 years ago that they are taxing my wages for and claiming I owe!
Regards,
***********************Business Response
Date: 08/23/2023
Feel free to email us at ************************ or call to discuss.Initial Complaint
Date:08/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pressler, ************* I was making small monthly payments on an old debt but due to financial difficulties I notified them that I had to discontinue the payments. They informed me they had placed a lien on the mobile home i live in. I requested to speak to a supervisor since I do not own the mobile home and they refused, then saying if I don't own it i should ignore it. I emailed them to request a letter stating there was no lien on the mobile home and they have not responded. I want something in writing stating if they put a lien on the mobile home it needs to be removed because they can't legally put a lien on property I don't own. This seems very shady to me and I need proof that there is no lien on this propertyBusiness Response
Date: 08/30/2022
There is no information or facts found to support this claim. We will send a reply in writing to ****************************
***** Warshaw
This is a communication from a debt collector.
Initial Complaint
Date:08/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is threatening me saying I owe them $1,235.11 unfortunately the Federal Law the **** was never attached to the original credit account which is **************** During the Pandemic the world shut down, I had sent in dozens of times active duty orders to them and they never attached them to my account. That ************* member relief act protects me, my children and my husband even IF they are not on account. Its a Federal Law they didnt follow. Credit one never called me back I have call records from my phone of how many dozens of times I called and left messages with no return calls back of anyone helping me. I never have had a problem with any other credit companies appropriately attracting it to my account, I owe credit one $235 not the $1000.00 in fees. You need to send this immediately back to Credit one Bank and stop threatening me because you are not professional nor is your harrasment Legal to me. I will press charges against your company if I do not hear back promptly with a resolution!Business Response
Date: 08/29/2022
This office will send documents to the consumer to show the debt that is due.
This is a communication from a debt collector
Customer Answer
Date: 09/02/2022
Complaint: 17790620
I am rejecting this response because: this is not a debt due. Please provide original documentation to me from what your calling my original debt. You did not attach the Scra to my account and I will not pay fees involved thats illegal for you to do to service members. You need to properly address this matter as it requires immediate response, not your fake threat. Please show all debt original copies it will show that I do not owe this money!
Regards,
*************************Business Response
Date: 08/23/2023
This is closed in my office.
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