Complaints
Customer Complaints Summary
- 155 total complaints in the last 3 years.
- 56 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been trying to resolve my issues since February and I keep getting the run around. They keep transferring me, I have to keep repeating myself over and over and no resolution. The 4 people I spoke to was *****, who hung up on me before I can even speak so I called back spoke to ***** who I couldn't understand then he transferred me to supervisor yash who couldn't help after I explained again then he transferred me to ******* ******* where I had to repeat myself again for him to tell me he couldn't help me. All I want to do is resolve this issue that I've been dealing with since February. My account has been frozen since February over this issue. It's now June and I can't get resolution on this
Business Response
Date: 06/12/2025
We are contacting the court officer for any certification of levy for the levy you reference. We cannot process a levy unless and until we receive that document from the court officer. We will inquire with the court officer as to same.
This is a communication from a debt collector.
Initial Complaint
Date:05/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to resolve a debt matter that this firm is handling for ************************* for the past 3-4 weeks with no response. When calling the number listed on all correspondence Im reaching a outsource company in ******* who have transferred me to ext 5656 over 30 times. I have a scheduled court day and cant afford to miss work so Im trying to resolve the issue prior to that time.Business Response
Date: 05/21/2025
Your Answer that you filed wit the court states "cease any communication" and as such our contact to you is limited.
You are asking for a payment plan. We can accept $100 per month starting June 15 2025. Please send a letter to us to confirm if you agree.
This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.
Customer Answer
Date: 05/21/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am willing to accept the $100 per month agreement starting on 6/15/25 and wish to have the company send the agreement to me in writing as soon as possible via ********************************.
Regards,
Okeisha NeroInitial Complaint
Date:05/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ********. I do not have a contract with Pressler ***************************** LLP concerning this debt, they did not provide me with the original contract as I requestedBusiness Response
Date: 05/16/2025
Your dispute has been noted. Information will be mailed to you.
This is a communication from a debt collector.
Customer Answer
Date: 05/24/2025
Complaint: 23336616
I am rejecting this response because:
Regards,
****** **********Initial Complaint
Date:04/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
No response from law office. No letters in the mail. I have called the office over 30 times, stayed on hold just to hear " I am not authorized to discuss your account". I am not able to make payments online because it keeps saying "an error occured while processing this request". I am trying to pay and this law firm will not allow me to. No one can "discuss my account" the docket number does not work online. This is extremely unprofessional and difficult for me to pay them money that is owed.Business Response
Date: 04/23/2025
The self serve website shows it is working as normal, but I will ask our IT department to review your comments. Payment can be sent by mail or by calling and using our automated IVR system.
This is a communication from a debt collector.
Initial Complaint
Date:04/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im currently at work. Ive file a complaint before. The last *** told me that these people dont ***ort to the *************. They updated my info on April 2. They said I defaulted but you still cant pay on their website since August 2024. I just called to make a payment. I need to speak with a ***. *** if they are closed when I get off of work. They advised me that they do not mail receipts. The person I last spoke said no one was going to inform me when the hold is off. If they arent allowing to pay which has been about 4 weeks now then make the balance zero. I can call back and get the recording of the phone call if you would like.Business Response
Date: 04/10/2025
This is a duplicate compliant.
Your last payment was 3/17/2025. Our client still has the file on hold. When the hold is released I can send to your confirmation of a payment plan for $50 per month if that helps you. I will also ask the client to release the hold as son as possible.
This is a communication from a debt collector.
Initial Complaint
Date:04/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This notice is being sent to inform you, meaning PRESSLER FELT AND WARSHAW, that you are in violation of the Fair Credit Reporting Act 15 U.S.C. § 1681 et seq., for unlawfully furnishing an inquiry(s) on my EXPERIAN consumer report without my written authorization or a permissible purpose. Pursuant to the FCRA “A person shall not use or obtain a consumer report for any purpose unless (1) the consumer report is obtained for a purpose for which the consumer report is authorized to be furnished under this section; and (2) the purpose is certified in accordance with section 1681e of this title by a prospective user user of the report through a general or specific certification”; 15 U.S.C. § 1681b(f); Chester v. Purvis, 260 F. Supp 2d 711 (S.D. Ind. 2003). Unauthorized inquiry(s): PRESSLER FELT AND WARSHAW - Date: 11/26/2024 - PRESSLER FELT AND WARSHAW - Date: 03/14/2025
I have not initiated any transaction with? the company(s) listed above on such dates. I do not have an “account” as defined under 15 U.S.C. 1693a(2) with the company(s) listed above for review or collection. On 01/25/2025 and 03/10/2025 you were instructed to Cease Communication through all mediums including my consumer report which you have not which is evidence of your willful noncompliance.
Furthermore, under the FCRA, “Any person who knowingly and willfully obtains information on a consumer from a consumer reporting agency under false pretenses shall be fined under title 18, imprisoned for not more than 2 years, or both,” 15 U.S.C. § 1681n(a). For the sake of judicial economy, I am willing to settle this matter without any admitted liability. I offer full and final settlement of this issue if you comply with the following demands upon you: (1) remove the unauthorized inquiry(s) from my consumer report(s) and (2) compensate me $2,000 and deliver it to the address listed above within seven (7) days of receiving this demand. See attachment for further details.Business Response
Date: 04/07/2025
Thank you for your communication. Your allegations are denied. If you are claiming IF Theft or fraud, please send information related to same, including a ID Theft Affidavit such as can be found at ftc.gov. We can then review your claim.
This is a communication from a debt collector.
Customer Answer
Date: 04/07/2025
Complaint: ********
I am rejecting this response because: Thank you for your prompt response. It appears your response demonstrates wilful negligence as this complaint is about you accessing my consumer report without my consent or a permissible purpose which is a violation of 15 U.S.C. 1681b. As stated in this BBB complaint, I've previously provided you with an Identity Theft Affidavit, an FTC Identity Theft Report and a Cease and Desist Notice on 01/25/2025 via the CFPB Complaint Number: ******-******** which you have ignored. A copy of the CFPB Complaint ******-******** has been attached to this communication. Therefore, your response is a misrepresentation of material facts as I've provided the proof of the violations committed by you. In order to settle this matter please send me $2,000 to the address listed in my complaint. Failure to comply with the demands listed in my complaint will result in further legal action.I look forward to an amicable resolution.
Regards,
***** *******Initial Complaint
Date:03/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a collections amount of 1,094. I have paid a total amount of $430 per my bank and they keep reporting the incorrect balance and saying my payments are late. I just checked my credit report. I’m unable to call during the week bc of work. I have proof with my bank I can show all payments. Two payments of $100, $80 one payment, and 3 $50 payments.Business Response
Date: 03/15/2025
Please provide more information, such as a file number or docket number and your address. We do not see any file under the name you provided.
This is a communication from a debt collector.
Initial Complaint
Date:03/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They fraudulently went to the court and put a default claim on me. I never used ****** *** and when i check they have an address on the account that is not my home address or is associated to me.
if they can't show that the address is on file is mine they have to dismiss the case and fix my credit profile by taking it off collections. They have to show proof i lived at that address in the past or present .Business Response
Date: 03/14/2025
I am uncertain what matter you are referring to, please provide a court docket number or my file number.
This is a communication from a debt collector.
Customer Answer
Date: 03/14/2025
Complaint: ********
I am rejecting this response because: just type my name and you will find it in the Newark court. Please do not act in smart . I’m also report to cfpb about this fraud .
Regards,
*********** *****Business Response
Date: 03/17/2025
Your BBB complaint used a NY address that did not come up when I entered it into our system. So we were uncertain what this was. I now see that you did not use your home address, which would have identified the file. The NY address you provided is a commercial building.
But I located the file you must be talking about. We have checked with the court and confirmed service of process.
If you would like to claim the debt is not yours, we can send to you a fraud affidavit to the NJ address we have on file or to any current residential address you state is your home address, to start the process of reviewing your dispute. Would you like that sent? If so please confirm your home address where it can be sent.
This is a communication from a debt collector.
Customer Answer
Date: 03/18/2025
Complaint: ********
you can email that document to:********************
Regards,
*********** *****Initial Complaint
Date:03/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dispute letterBusiness Response
Date: 03/07/2025
Information about the debt was previously sent to you by letter dated 12/5/24 and 12/20/24. You also promised to make payments and did make one payment to my office but then you defaulted.
This is a communication from a debt collector.
Customer Answer
Date: 03/26/2025
Complaint: 23027950
I am rejecting this response because:
I have court documents and I want to give a update as well. After talking to them regarding my debt being paid on March 19 they increased my payment by $1 causing my credit score to decrease by ************************************************************************************************************************************************************* full. Im submitting proof and Im asking your office to investigate into this matter
Regards,
Nitechia ******Business Response
Date: 03/26/2025
The collections we are receiving are being collected through the court officer, ******* *******. The court officer is receiving money from your employer by way of a garnishment.
The process is that the court officer sends a remittance to my office once per month. When we receive the collection from the court officer, we then credit same to the judgment amount.
Once we receive the full amount due on the judgment, the judgment can be marked satisfied.
In your case, it appears the court officer is still remitting money, the timing of which my office does not control. It appears the next payment in April will be the final payment, but I cannot confirm that as we have not received the money.
You are free to contact the court officer that is handling this matter, ************.
This is a communication from a debt collector.
Initial Complaint
Date:02/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company claims to have sent me letters regarding a debt that is mine and now has levied my bank account. Spoke to the court system and even they acknowledge how bad this company is with people. I've asked for proof of the debit as I have no idea who its with and I get the run around for 5 days straight now but they still hold your funds while they don't answer you and say please send us proof from 4 years ago that this is fraud. How can anyone provide proof from 4 years ago and what kind of proof.Business Response
Date: 02/11/2025
The court advised that you were served with a summons and complaint. Judgment was subsequently entered. A writ was issued and the court officer is handling that writ. We do not have any information back from the court officer as any levied funds, we must await word from the court officer as to same.
With regard to any dispute you may have, we informed our client and they will review same. We now await the outcome of their review process.
This is a communication from a debt collector.
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