We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Warranty Services

DOWC Administration Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Services.

Complaints

This profile includes complaints for DOWC Administration Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

DOWC Administration Services, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 51 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Extended Car warranty cancelled on 7/17/24. Notified warranty provider to cancel warranty and remit refund to our new address (*******************************). Numerous attempts to resolve this matter have not been successful. Refund of $ ***** is owed to me per a customer service employee of ****.

      Business Response

      Date: 10/08/2024

      We have reached an amicable resolution with the consumer.  

    • Initial Complaint

      Date:08/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: 22169873

      I am rejecting this response because theres no resolution to my request..the warranty company has been paid in full via. the dealer which I'm am to report too is no longer in buisness and the warranty company does not has updated info stating the dealer is no longer in business... how can I get a claim approved if there's no shop to diagnose the issue I'm currently having . imo the contract should be voided and monies should be refunded... or allow me to have the car diagnose to see if my contact  cover said issue 




      Regards,

      *****************************

      Business Response

      Date: 08/22/2024

      DOWC Administration Services, LLC (DOWC) serves as administrator of vehicle service contracts and other products offered by dealers in connection with the sale of new and used vehicles.  As such, DOWC is responsible for processing claims and providing other administrative services in connection with such products. 

      The Customer purchased a vehicle service contract number DOW252087 (Contract) from a motor vehicle dealership (Selling Dealer) (redacted version of Contract attached) DOWC only serves as administrator of the contract meaning its only obligation is to review and process claims and cancels. DOWC does not have any financial obligation in the Contract. All obligations and liabilities for repairs covered by this service contract are those of the Provider and not the Administrator which administers this service contract for the Provider, See attached Contract at Page 2.  As expressly stated in the Contract, the Selling Dealer is the obligor for the payment of claims and cancels. 

      On or about January 31, 2024, Customer filed a claim related to the sunroof in the covered vehicle. He was informed that the claim was partially covered. As per the contract, the selling dealer (Provider) is the entity that pays out claims. Provider is defined as the Selling Dealer. 

      DOWCs only obligation to review and process the claim was fulfilled. The Customer was informed to contact the Selling Dealer to have the repair completed. We respectfully request that BBB close the complaint and remove the Customers review. 

    DOWC Administration Services, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.