Business ProfileforDOWC Administration Services, LLC

At the time I purchased my vehicle, I also purchased a DOWC Warranty and included the additional coverage for Turbo/Supercharged engines. Fast forward almost three years, my car started displaying an EPC light and immediately I took it to my mechanic to have diagnostics run on it. To my dismay, the code generated indicated that my turbo booster needed to be replaced. DOWC and its claims analysts (***, *****, and ****), field adjuster, and underwriter worked with ******************** to replace my turbo booster with a brand new part, but also ensured that I had a rental vehicle during the repair (even extending the time period two-days due to the part arriving late on a Friday).The three claims analysts that worked with me to service my claim were not just responsive, professional and courteous, but fully explained the coverage, repair work, and rental coverage afforded by my warranty coverage. *** was instrumental in working with ************** to ensure a new part was installed in my vehicle and coordinated the field adjuster's visit and getting the underwriter's approval for my claim. ***** also stepped in to ensure that my rental would not have to be returned to Enterprise before my car was repaired. And when **** said follow-up would happed within a certain time frame, someone followed up. It was refreshing being promised a call and the call actually happening.I am very pleased with the warranty claims service that I received, especially when the part itself was $2,500 (not including labor). Thank you DOWC for a great experience.