Business Profile
Auto Rentals and Leasing
Avis Rent A CarThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.08/5 stars
Average of 980 Customer Reviews
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Review fromMichele B
Date: 12/09/2024
1 starMy husband reserved a car with Avis through ****. He is a driver. He received a confirmation from Avis. He called the morning of to confirm again that he was picking up a car and again Avis confirmed. He had to go 60 miles to pick it up and when he got there the manager of the Avis said they had no cars! In spite of a confirmed ************** one will take responsibility for this big mistake. Avis is about the worst! company, with the worst customer service. No one should rent from them!!!Avis Rent A Car
Date: 12/15/2024
BBB Review#:35936
Dear ******* Badakhsan,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.
Sincerely,
Avis ************
Customer Advocacy Response CoordinatorReview fromKen K
Date: 12/09/2024
1 starRented an Avis car thru Expedia. Went to pick it up at the airport. No one at the Avis desk. Had to go out to the garage. Waited 40 minutes in the November cold to get the car. When I went to leave the garage, again no one there. After honking and waiting finally check me out. That in it self is a enough for a complaint but it gets much worse. After driving 3 hours we stop to eat, when we came out the car had a flat tire. There was no spare. It had some kind of inflation device that didn't work. Finnally Avis said they would tow it back. We had to contact a relative to pick us up and rented a car from another company. Over the next few day I spoke with the people from Avis and they said all was good and I had a zero dollar ******** and sent me an e-receipt. Three weeks later is see and my credit card was charged $1129.40. I received no notification from Avis or bill. I called them, absolutly no help. All they did was read from prepared scripts and send me in circles. Then convienently their computer system went down. The $1129.40 was for towing? Towing that I did not ask for or authorize. I was treated poorly and basically charged for the towing behind my back. My advice is to avoid Avis at all costs.Avis Rent A Car
Date: 12/15/2024
BBB Review#: 35935
Case: 69277673
Dear ******* ******,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Avis does not wish to deceive anyone we do our best to make sure that all pertinent information is made available to our customer within the terms and conditions of the rental contract. By way of explanation, at the check-out/start of each rental the rental sales agents is required to offer for a nominal fee the option to accept LDW, SLI or our Roadside safety net (***) coverage. The *** particular coverage eliminates roadside assistance cost such as; flat tires, jump starts & key lock outs and towing that may incur during the rental. The customer does not have the option to involve their personal roadside assistance provider due to liability concerns. Upon review of your rental details our records revealed that the *** coverage was declined. Therefore, because a 3rd party service partner was dispatched a cost was incurred and that fee is now your responsibility based on the terms of the rental contract. In light of the above information the charge assessed we found no errors in the charges rendered.
Thank you for allowing us to assist you.
Sincerely,
Avis ************
Customer Advocacy Response CoordinatorReview fromClaudia D
Date: 12/07/2024
1 starI prepaid a rental with Avis Rent a Car. After I returned it FULL of fuel they charged me 148 and change for a refueling charge. I called them to dispute the charge and they asked for receipt. I dont know who keeps paper receipts anymore. I sent pictures of my banking app with screenshots of the transaction. What gets me is that I was running late for my flight and still stopped for gas because I wanted to avoid the charge. To see the amount charged is infuriating. I figure they do this to see how many people take the time to dispute the charges. Im incredibly busy with work but definitely made time to call and dispute. This is the LAST time I will ever rent from AVIS.Avis Rent A Car
Date: 12/09/2024
BBB Review#: 35920
Case: 69743111
Dear ******* Davis,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Based upon the information you provided and the findings of our internal investigation, we have refunded the fuel fee billed on the rental. A credit of $146.72 has been issued to the account on file. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions.
Thank you for allowing us to assist you.
Sincerely,
Avis ************
Customer Advocacy Response CoordinatorReview fromChristina T
Date: 12/06/2024
1 starNEVER RENTING FROM AVIS AGAIN! (NEGATIVE STARS IF I COULD)-*********************** AVIS-We paid in advance and when we got to the counter, we were told it would be ANOTHER $250 "fee" to be paid on the spot before we could get our rental. We were not aware of this "extra" fee and were also not told AVIS would take their time about giving our money back! Once we got the car -IT WAS SO SATURATED WITH CIGARETTE SMOKE. We nearly choked to death. The "not helpful at all" man at the exit gate (who was the ONLY person around) didn't even bother to note the disgusting smoke smell, or that the car was not washed, in our agreement. Second issue - It's been a week since we've returned the car and I'M STILL WAITING FOR MY $250 that's being held hostage. I just called customer service and was told it could take up to 2 weeks or 30 days if I had used a credit card. I asked to speak to a manager and was told, "that's the policy and they are going to tell you the same thing" I was also told that I would get a call back from the "manager" - I'm still waiting. THIS IS UNACCEPTABLE! I'm also writing this under the BBB website because AVIS makes it impossible to contact them. You have to log in just to get to customer service! The car was returned a week ago-WHAT IS THE HOLD UP? GIVE ME BACK MY MONEY!Avis Rent A Car
Date: 12/08/2024
BBB Review#: 35903
Case: 69724976
Dear ******* ******,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Our records show that your reservation was booked from our website, please note at the time of booking our website did advise that all renters are required to provided a $250.00 hold to secure their rentals. Additionally, our records show that the hold was refunded on December 1st, 2024. Please note that as the hold was never actually billed you will not see a refund for the $250.00. The hold will simply disappear from your account once released. If the hold is still listed on your account as a pending charge you can contact our **************** Team with the name and fax number of your bank and we will be happy to fax them a release request to try and speed up the release process.
Thank you for allowing us to assist you.
Sincerely,
Avis ************
Customer Advocacy Response CoordinatorReview fromMichael G
Date: 12/06/2024
1 starAvis charged over $800 for key that was returned at the vehicle drop off location ************************. The vehicle was originally picked up from Aquadilla Avis with a low air pressure warning light on several dings and a bald front left tire Oct 22 2024 its been a nightmare i tried speaking with a ombudsman to settle out of court come on avis what scam is this. *.*********Avis Rent A Car
Date: 12/09/2024
BBB Review#: 35905
Case: 68859341
Dear ******* *********,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
We have contacted our Operations Manager to review the issues you raised. When we have received a reply from their office, we will advise you accordingly. We appreciate your patience during our investigation.
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorAvis Rent A Car
Date: 12/11/2024
BBB Review#: 35905
Case: 68859341
Dear ******* *********,
Thank you for your patience during our review, and again we do apologize for any frustration that this has caused you.
Based on the details provided our Operations Manager was able to find the key and have removed the lost key fee from your rental. This is a refund of $1,016.36, please allow up to 10 business days for this refund to post back to the credit card on file.
Thank you for allowing us to assist you.
Sincerely,
Avis ************
Customer Advocacy Response CoordinatorReview fromGreg H
Date: 12/05/2024
1 starI've rented about 4 cars through Avis and was supposed to receive a 10% amazon gift card back for each of my rentals. I have received no such thing. I've spoken to about 3 representatives and none of them are helpful. I've been placed on hold for long periods of time, and even hung up on. This is absolutely demeaning for the amount of money that I have spent with this company.Avis Rent A Car
Date: 12/08/2024
BBB Review#: 35893
Case: 69177337
Dear ******* *****,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
We have contacted our ****** team to review your complaints, they will ensure that any owed gift cards have been issued.
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromPatricia K
Date: 12/05/2024
1 starI've been a Preferred Avis customer for many years and have always had good service but this time registers as possibly the worst experience I have ever had anywhere.I had rented a car in November and unbeknownst to me, was charged an extra $130.00 for ******************** Since this required explanation for my corporate-card expense report, I called customer service only to learn the charge was fraudulent - that it was a 2nd ****** that had been added. The problem?!!!!!!I didn't add a 2nd ******! Furthermore, the 2nd ****** added isn't anyone I know - or is remotely related to me - uhm not even the same last name?!!!!!!Avis customer service flatly refused to credit the fraudulent charge citing POLICY. They insisted that the 2nd ****** "WOULD ONLY BE ADDED AFTER I APPROACHED THE COUNTER WITH THE 2ND ******** Since I don't know who the person is I guess that means I'm LYING???!!!This is absolutely unacceptable customer treatment. I will no longer look to Avis for rental.Avis Rent A Car
Date: 12/08/2024
BBB Review#: 35894
Case: 69697008
Dear ******* ********,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Based upon the information you provided we have refunded the additional driver fee from your rental. This is a total refund of $142.35, please allow up to ************************************************************************* 7079.
Thank you for allowing us to assist you.
Sincerely,
Avis ************
Customer Advocacy Response CoordinatorReview fromElena T
Date: 12/02/2024
1 starZero stars better reflects the deceptive and fraudulent nature of this business. In review of other complaints, it appears I am one of hundreds of people that got scammed by Avis, at the ***************** alone. On the day of pick-up, I specifically declined all insurance options. The agent at the desk even asked me what insurance I already had, and I declined. Despite this, I later discovered that insurance, roadside assistance, and an upgrade had been added to my rental without my consent. After calling customer service, I realized this was a systematic scam. Adding services without customer consent is not an accident; it's an intentional deception and scam. As consolation (and admission of guilt), they offered a 50% off one of the insurances that I DECLINED, resulting in a pittance compared to the extra $558 I was wrongfully charged in addition to the amount I had already prepaid ($451). To make matters worse, every time I speak to a customer service agent, I am sent another bill, each time with an INCREASING amount owed! ($1010, then $1753, now OVER $2000), nearly quadrupling the original prepaid amount! I plan on contacting my lawyer about class-action lawsuit.Avis Rent A Car
Date: 12/07/2024
BBB Review#: 35847
Case: 69459170
Dear ******* *******,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
As you are aware the signed rental agreement shows the upgrade cost and coverage options were noted on the contract, the additional cost is included in the estimated total, and we show the renters signature appears in acceptance of these terms. We are disappointed that you feel you were manipulated into signing for these items. Although we do not doubt your veracity, our decisions are based on the facts at hand. The rental agreement was signed and the additional services were provided by Avis. In the event of an accident, damage to the rental car, third party property, etc., your financial responsibility would have been greatly reduced if not voided completely. Because of this we are unable to remove the full cost of these options.
Our records show that out **************** Team has already made the following adjustments. We apologize but again we are not able to void the charges completely.
$83.98
$54.29
$30.19
$140.47
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromTeresa S
Date: 12/01/2024
1 starIf I could leave negative stars I would. Avis rented me a defective vehicle that literally cut the engine while I was driving 60 mph on a highway. I was in an unsafe situation on the side of the highway and called for help and the only options they gave me were to wait 10+ hours for a tow truck or drive the dangerous vehicle 2 hours out of my way back to the **************** to pick up another vehicle. This fiasco doubled the length of the trip and took years off my life from the stress. I beg you to save yourself the trouble and rent from a reputable rental company that helps their customers. To top it all off after putting me through all of this they would not even refund the money and customer service continuously lied to me and told me I would be refunded and then denied the refund without informing me. This company is putting dangerous vehicles on the road and risking people's lives.Avis Rent A Car
Date: 12/07/2024
BBB Review#:35837
Dear ******* ******,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.
Sincerely,
Avis ************
Customer Advocacy Response CoordinatorReview fromScott G
Date: 12/01/2024
1 starHidden Fees!!!! Charged me $70 more than the rental agreement estimate with no explanation. This completely nullifies every other part of the experience.This system will not allow any identifying #s...refused the rental number. Rental was made at SDF 11/26.Avis Rent A Car
Date: 12/04/2024
BBB Review#: 35834
Case: 69662822
Dear ******* *********,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Our records show that your coverages were billed at a higher rate in error. We have corrected this charge and issued a refund of $45.11 back on your rental. The remaining extra charge was a fuel charge as our records show that the vehicle was not returned back full.
Thank you for allowing us to assist you.
Sincerely,
Avis ************
Customer Advocacy Response Coordinator
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