Complaints

This profile includes complaints for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avis Rent A Car

  6 Sylvan Way Parsippany, NJ 07054

• 

  Avis Rent A Car

  28 Newark Airport Newark, NJ 07114

• 

  Avis Rent A Car

  2 Seaport Ln Boston, MA 02210

• 

  Avis Rent A Car

  15 Transportation Way Boston, MA 02128

• 

  Avis Rent A Car

  162 Boardman St East Boston, MA 02128

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (rental # *********) I rented a compact car on 5/3/25 which should have been a *** soul but instead i got a ****** corolla that was very uncomfortable and it was dirty on the roof off the car. Even if that was the only vehicle that they had available i understand but i rented a car because i need to do activity with my children. The moment that i left the car rental i felt the steering wheel shaking and trembling i felt very unsafe in the vehicle with my children, I had to drive home slowly because the car was not safe at all to drive and budget office was closed. My husband checked the car and the drivers side tire had a big bubble and the rim of the car was very dented in which was causing the car to tremble. On sunday I called budget and they told me to go at 1pm, to change the car, at this point i had to find other accommodations for my children getting to their sports and go again to budget. I get the same model car and i express my concern to the front desk and he basically said that there's nothing he can do, i lost 2 days of my rental that i paid for and it's just very shocking to me that if they check the car when they come back and clean them no one notice that they were giving me a unsafe car? I had my children in that car, i could have had a accident in the highway. I find this to be very irresponsible from budget and the lack of responsibility is shocking to me. I would like some sort of accountability for this and i want a refund for my days lost on my rental.

  Business Response

  Date: 05/09/2025

  BBB #: ********
  Case: 72347759
  
  Dear ******* *****, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Our records show that you have already contacted our **************** Team and was provided a coupon for 2 days off a future rental. 
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Client Relations Team

  Customer Answer

  Date: 06/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:
  
  I was charged $478.08 by Avis Rent A Car for services I did not use, authorize, or agree to. Despite repeated written requests, Avis has not provided any documentation justifying these charges. They are unresponsive and evasive.
  
  Complaint Details:
  
  I rented a car from Avis at Orlando Airport (Rental Agreement **********) for four days in April 2025. The rental was prepaid in full ($201.08). After returning the vehicle in perfect condition and on time, Avis charged an additional $478.08 to my credit card.
  
  Avis claims this charge is for “key replacement,” “roadside assistance,” and an “unlimited toll” package. These claims are completely false:
  • I returned the key as instructed, inside the door pocket.
  • I never requested or received roadside assistance.
  • I passed only two toll booths, for which the toll amounts to $4.28. I did not agree to any toll package.
  
  I have requested the signed rental agreement and evidence of these services multiple times, but Avis has failed to provide any documentation.
  
  I consider this charge fraudulent and unauthorized and demand a full refund. If unresolved, I will pursue further legal steps and public documentation of the incident.

  Business Response

  Date: 05/09/2025

  BBB #: ********
  Case: ********
  
  Dear ******** ** ******,
  
  In regards to the
  aforementioned BBB complaint case# ********, thank you for giving us the
  opportunity to address your concerns.
  
  Avis values our
  relationship with travelers and always strives to do the right thing. We
  apologize for the inconvenience this matter has caused.

  We have attached a copy of your signed rental agreement as you requested and it does show the toll package and roadside options were accepted and signed for at the counter.

  We have reached out to the Operations Manager for clarification on the key charges and when we hear back from their office we will advise you accordingly.

  Thank
  you for giving us the opportunity to be of assistance to you.
  
  Sincerely,
  

  Avis Budget Group
  Customer Advocacy
  Response Coordinator
  
  

   

  Customer Answer

  Date: 06/10/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  I must firmly reject Avis’ claim that the car key was not returned.
  

  I followed the exact return instructions and left the key in the door pocket of the vehicle at the time of return. This was a standard return procedure and nowhere was I instructed to hand the key in personally or at a counter.
  
  At no point was I informed that the key had not been found. I only became aware of this claim weeks later when I disputed the charge. Avis has provided no documentation, timestamp, or evidence showing the vehicle was indeed without the key or unusable for 9 days.
  
  There is no record of a lost key report, no contact attempt from Avis, and no photo or signature confirming that I failed to return it. I consider the charge of $478.08 not only excessive, but also unsubstantiated.
  
  I therefore maintain my request for a full refund.
  
  
  
  Regards,
  
  
  
  **. ******** ******

  Business Response

  Date: 06/10/2025

  BBB #: ********
  Case: ********

  We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to rental.

  Our system shows this charge has been disputed with your credit card company.
  

  Unfortunately, the charges for the key is valid, as stated previously, a new key was cut on April 24, 2025 so that we could re rent this particular vehicle.  The Operations Manager has responded to this inquiry and again, we apologize this was not the desired outcome. 

  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us only by being made aware of a problem can we correct it and offer the high quality of service that Avis customers expect and deserve.

  Thank you for allowing us to assist you with this matter, we have closed this case.

   

  Sincerely, 

   

  Avis Budget Group
  Customer Advocacy
  Response Coordinator

   

  
  Thank you for giving us the opportunity to address your concern. 

  
  Sincerely, 
  Avis Response Coordinator 

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been lied to and strung along since February They fix one problem and cause another and then it takes hours on the phone only to get someone to say they fixed it and it will be noted. And then days later when it's not fixed you call back to see what the problem is and nobody knows what you're talking about They say they don't see any notes or even know what you're talking about. They will not get you on the phone with the person you spoke to previously so it's The blind leading the deaf! Their consistent double charging has caused me so many problems that I could not even list them all here! This company needs to be regulated and not be allowed to access people's bank accounts because you can just Google their name and see the thousands of people that they have done this to! I have spent over 11 hours on the phone with no rellief only more aggravation! Please help me get my money back from this horrible company!

  Business Response

  Date: 06/09/2025

  BBB# ********

  Avis case  #  ********

  Profile # ******

  Thank you for your reply. 

  We have reviewed the notes from your case.  Our records indicate that we have billed your card for each of your rentals as an **** driver.  we collected one payment for each rental.  We would suggest contacting your bank to determine why there are multiple entry's on your statement.  We apologize for the frustration this has caused. 

  Thank you for giving us the opportunity to address your concern. 

  Sincerely, 

  Avis Response Coordinator 

  Customer Answer

  Date: 06/10/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: You keep saying there were multiple calls and that it was properly explained to me and that is not correct while there was many calls nothing was ever properly explained to me because it was me that was properly explaining to you! You also say that you attach bank statements to prove something. All that you attached where the screenshots of my bank statement that I sent you to prove that it was a mistake! It's nice that you try to spin this around but the facts remains that you improperly billed me because you have this ability that you abused to force payments through when the money for the payment is not even there! Even if this was a proper debit it would still be nice for a phone call or email before a forced payment is taken! You could read for days with just Avis and I'm not saying Avis is the only one because there are many others that are just as bad but you could read for days of people that you have done this to and abused the ridiculous power that you have to force a payment through and hopefully someone will stop this bullying by companies like yourself!
  
  
  
  
  
  
  
  Regards,
  
  
  
  **** ******

  Business Response

  Date: 06/10/2025

  BBB #: ********
  Case: ********
   
  Dear Mr./Ms. ******, 
   
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Any difficulties or problems encountered by a customer are a concern to us, and we apologize most sincerely for any inconvenience you may have been caused. Please be assured that your experience was not typical of Avis' usual high standards, and that the responsible manager has been contacted to prevent any recurrence.
   
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate you contacting us. Only by being made aware of a problem can we correct it and offer the high quality of service that our customers expect and deserve.  
  
  Thank you for giving us this opportunity to be of assistance to you.  We look forward to serving your future car rental needs.  
   
  Sincerely,
  
  ABG Client Relations Team 
  Avis Budget Group

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pre booked and rented a car at the *************** (March *****) and drove to ******* for my flight. I dropped the car off at the **** parking lot where I was directed to by staff and then took the bus to my flight to ********* for our wedding anniversary. **** did not check back in my rental for two additional days apparently, ($80.99 contracted price v $360.65 billed). When ******** conflict resolution team got involved (they were the contractor agency) they were informed: We spoke with **** to advocate for your refund. Unfortunately, since your booking was reserved as non-refundable, they are unable to make any exceptions to their policy and will not be issuing a refund.There is camera proof that I dropped off the car and I have proof of my flight. I may even have meta data showing I dropped the car off. I am requesting the BBBs assistance in refunding me the additional days that were charged to me due to ****s error or fraudulent activity.

  Business Response

  Date: 05/08/2025

  BBB #: ********
  Case: 72194751
  
  Dear ******* *********, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Our records show that you have already contacted our **************** Team and had this issue resolved. 
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Client Relations Team

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid for a rental at *** and when I arrived I was told, very rudely, that chime **** credit cards are not accepted. I could not find this information anywhere on the website. I had to have a family member drive 2 hours to make a reservation at a different rental agency, which cost over $700. I have been refunded but am looking for the difference to be refunded as well. If I had no one to assist me I would have had to fly back home and miss several paid for events and reservations that could not be refunded. The woman at the counter was extremely rude and aggressive. I was upset as I'm halfway across the country and wasn't expecting to be left stranded. I was given no other options, just attitude. When i was speaking with someone else she still kept making rude remarks. I hope she's happy with herself for making an autistic person cry. Traveling is hard enough for me and this ensures I will never use **** and will make sure anyone close to me does not as well

  Business Response

  Date: 05/08/2025

  BBB #: ********
  Case: 72457839
   
  Dear ******* Price, 
   
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  We apologize for the issue you had with an unprofessional employee. There is absolutely no excuse for disrespectful behavior by a staff member, and we are disappointed to learn that you were not treated professionally.
   
  At ***** we pride ourselves on courteous customer service, and your experience was not typical. Be assured that a copy of this letter, along with the details of your report, is on its way to the appropriate management team.
   
  Unfortunately as we do not accept Chime cards for the initial pick up we are unable to offer compensation for having to rent with another company. 
  
  Thank you for giving us this opportunity to be of assistance to you.  We look forward to serving your future car rental needs.  
   
  Sincerely,
  
  ABG Client Relations Team 
  *****************

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a **** from this dealership, and they have not sent me the most recent title. This process has been ongoing for FOUR years. I went back and forth with corporate, and they sent me a title after several years. However, the *** would not accept it because it is not the most recent title. When I contacted corporate again, they redirected me back to the ****** Dealership because they restructured how they send out titles. I have contacted the new contact numerous times to get an update on when it should be in the mail, but they keep saying it'll be in the mail yet it never shows up. My most recent correspondence has been with ******* ******. VIN: ***************** YEAR: 2019 PURCHASE DATE: May 17, 2021

  Business Response

  Date: 05/08/2025

  BBB #: ********
  Case: 72452027
   
  Dear ******* *******, 
   
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  We have contacted our ************************* to investigate the issues you raised further. When we receive a response from their office we will advise you of the resolution. We apologize for the inconvenience this has caused. We appreciate your patience during this process.
  
  Thank you for giving us this opportunity to be of assistance to you.  
   
  Sincerely,
  
  ABG Client Relations Team 
  *****************

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rental number #********* *****************************(****************, *****************, C. 466, *****************, ****************, *****, **********)Associate **** **************** to process 2000 dollar deposit and also refuse to reply to any of the email or phone calls. His number is **************

  Business Response

  Date: 06/03/2025

  BBB #: ********
  Case: 73113366
  
  Dear ******* *****, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Our records show the *************************** location is independently owned and operates as a franchisee of *****************. We've forwarded your complaint to the owner of this franchise so they can respond. 
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Client Relations Team

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** encourages customers to get insurance on vehicle only to not due diligence in making sure the customer in immediately back on the road! I hit a pothole which caused a puncture in the rear driver side tire! The vehicle had to be towed! The next day however I am still without a vehicle and **** says there is nothing they can do until the status of the vehicle is confirmed!, stating that there is no time stamp to when I could be back on the road! How unprofessional! You pay insurance for this type of situation! I do **** and now Im losing money, plus they said I would not be reimbursed for the possible days that I will be without a vehicle! This is extreme unprofessional and Im very disappointed in ***** I pay 375 a week and this is how Im treated!

  Business Response

  Date: 05/07/2025

  BBB #: ********
  Case: 72216168
  
  Dear ******* *****,
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

  Avis values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

  Our records show the location made an adjustment on your last contract for the inconvenience and this matter has been resolved.  

  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us only by being made aware of a problem can we correct it and offer the high quality of service that ********* customers expect and deserve. 

  Sincerely, 

   

  *****************
  Customer Advocacy Response Coordinator

  
  

• Initial Complaint

  Date:05/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Budget/**** regarding discriminatory treatment, poor customer service, and retaliatory actions following my attempt to address the issue through proper channels.On 2/14/2025 I was treated in an unprofessional and racially biased manner by a rental sales agent at *******************************. After the incident, I filed a formal complaint with Budget/**** through their customer service channels. Despite following the appropriate process, I received no response or resolution.Shortly after sharing my honest experience in a ****** review, I discovered that I had been placed on the companys Do Not Rent list without any prior notification, explanation, or opportunity to discuss the situation. Given the timing, it strongly appears that Budget/**** retaliated against me for raising legitimate concerns and publicly reviewing their service.This type of retaliation, especially after reporting discriminatory treatment, is completely unacceptable. It demonstrates a disregard for customer rights and raises serious concerns about how Budget/**** handles complaints of discrimination and customer feedback.Resolution Requested:Immediate removal from the Do Not Rent list.A full review and explanation of how and why I was placed on the list.An apology for the discriminatory and retaliatory treatment.A commitment from Budget/Avis to ensure fair and non-discriminatory service to all customers.I am seeking a prompt and fair resolution. If this matter is not addressed appropriately, I am prepared to escalate it further through additional regulatory agencies.

  Business Response

  Date: 05/07/2025

  BBB #: ********
  Case: 72207852
   
  Dear ******* *******, 
   
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  We have reviewed your rental and the notes from your case. We have contacted the our security department to investigate the issues you raised further. When we receive a response from their office we will advise you of the resolution. We apologize for the inconvenience this has caused. We appreciate your patience during this process.
  
  Budget takes claims such as your very serious. Budget has a "zero tolerance" policy against any form of unlawful discrimination. It is not only against the law but bad business.
   
  Budget has a diversity committee. The ************************** investigates each and every claim of discrimination, and if the allegation is sustained, Budget takes the necessary corrective actions.
   
  Your report has been forwarded to the Budget Diversity committee.
  
  Thank you for giving us this opportunity to be of assistance to you.  We look forward to serving your future car rental needs.  
   
  Sincerely,
  
  ABG Client Relations Team 
  *****************

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reservation Number: 28700854US0Amount Paid: $97.91I prepaid for a vehicle reservation with **** for pickup at their ***************** location in *********, **, on April 24, 2025. The **** website clearly instructed that customers not flying into the area should retrieve their vehicles from this location. However, upon arrival at *****************, I was told that I could not pick up the vehicle there and that I needed to go to their airport location on **************** instead. This directly contradicted the instructions provided on their website and caused unnecessary confusion, inconvenience, and delay. When I arrived at the airport location, I was informed that I could not rent the vehicle because I did not have a major credit card on hand, even though I had already prepaid the reservation using my debit card. The requirement to present a major credit card was not disclosed at the time of booking. Had this information been properly communicated, I would not have proceeded with the reservation. To make matters worse, **** conducted a soft credit inquiry using my debit card without my notice or consent. I discovered this inquiry on my credit report afterward. I was not informed at any point that a credit check would be performed as part of this transaction, and I did not authorize it. I contacted **** customer service directly to request a refund of the $97.91 I prepaid for the reservation. Despite the misrepresentation regarding the pickup location, the undisclosed credit card requirement, and the unauthorized credit inquiry, **** refused to issue a refund and cited their company policy. Resolution Sought: A full refund of $97.91 for the prepaid reservation that **** refused to honor. Written confirmation that the unauthorized soft credit inquiry has been removed from my credit report. Review and correction of ***** website disclosures regarding pickup instructions and credit screening practices to prevent this from happening to future customers.

  Business Response

  Date: 05/08/2025

  BBB #: ********
  Case: 72142835
  
  Dear ********* *******,
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

  Avis values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

  Our records show that a full refund in the amount of $97.91 was requested on April 28, 2025.  Please allow up to 14 days for processing.

  We show that you presented a debit card at the location and a soft credit inquiry was completed.  Soft inquiries do not impact your credit score and normally fall off within 30 days. 

  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us only by being made aware of a problem can we correct it and offer the high quality of service that **** customers expect and deserve. 

  Once again, we apologize for any inconvenience caused by this matter and we thank you for allowing us to assist you. 

   

  Sincerely, 

   

  Avis Budget Group
  Customer Advocacy Response Coordinator

  Business Response

  Date: 06/04/2025

  BBB #: ********
  Case: 72142835
  
  Dear ********* *******,
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

  
  Avis values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

  
  Our records show that a full refund in the amount of $97.91 was requested on April 28, 2025.  Please allow up to 14 days for processing.

  
  We show that you presented a debit card at the location and a soft credit inquiry was completed.  Soft inquiries do not impact your credit score and normally fall off within 30 days. 

  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us only by being made aware of a problem can we correct it and offer the high quality of service that **** customers expect and deserve. 

  
  Once again, we apologize for any inconvenience caused by this matter and we thank you for allowing us to assist you. 
  
  Sincerely, 
  
  *****************
  Customer Advocacy Response Coordinator