Business Profile

Auto Rentals and Leasing

Avis Rent A Car

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,973 total complaints in the last 3 years.
1,668 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We rented a car from **** for a vacation in **********. We picked up the car on April 16 at **************. We were given the wrong car initially as they provided a car without the LATCH system for our carseats that we brought on our own (checked on the airplane from where we live). After an hour wait in line, they charged us for an upgrade to a car that would fit both carseats. This was not ideal, but was necessary to keep our children safe while traveling.We returned the car on April 27 at ***, and donated the two carseats to **** for future use for customers. Nothing was reported to us at dropoff.On May 2 I received an email stating we owed $450 for "excessive cleaning." I disputed this via email with **** and we have exchanged several emails since then (today is May 7). Without fail they have insisted we pay this fee. Initially they said it was due to the need for excessive cleaning and their photo documentation shows this. I asked to see the photos and they sent 4 photos of a cupholder in the front seat with some crumbs in it. I could clean this in 45 seconds with a mini-vac. Now they are saying it is due to the smell of smoke. No one smoked in that car while we traveled with our 5 and 7 year olds, but of course there is no way to prove this (nor is there a way they can prove it smelled like smoke).A quick internet search shows **** has been charging people this fee indiscriminately. It is wrong on many levels, and they should not be allowed to continue to do this.
Business Response
Date: 05/12/2025
BBB #: ********
Case: 72368630

Dear ******* *******,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Charges for vehicle cleaning are assessed when a vehicle is returned in such a condition that makes it not rentable and requires the vehicle to be sent for detailing putting it out of service. The fee applied will be in proportion to the level of cleaning that is needed. This includes, but is not limited to, vehicles returned with food stains on the seats, dog (or animal) hair that cannot be removed through normal vacuuming of the car, excessive odor, smoke odor, and cigarette burns.

After careful review of our records, we find that the location has not provided documentation of the condition of the vehicle. Because of this, we have stopped the charges that are to be billed.

We are actively working to improve our service levels, and appreciate your feedback. At ****, our goal is to deliver a safe, dependable, hassle-free rental.

Thank you for allowing us to assist you with this matter.

Sincerely,

ABG Client Relations Team
*****************
Customer Answer
Date: 06/06/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *******
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I originally booked my car rental back in December 2024 as a package on Priceline so it was already paid for. Confirmation #: 16065603US1 That was for a full size car from May 3rd,2025 to May 5th, 2025. When I walked in to retrieve my rental the lady at the desk that was helping me informs me right away that there is no more cars available due to being wiped out the night before because of weather she then proceeds to tell me theyre giving me a mini van she isnt disclosing any amounts and she tells me I need to get their insurance that cost $38 and I told her if I can reject it and she said no, we dont transfer insurance here upon trying to get my car rental I ask how much will I be charged when I return the car she starts acting different with me and she says $35 additional each day because the car is bigger and $38 for insurance plus a $200 refundable deposit upon returning the vehicle. When I ask for the receipt she says theyll give me one when I return the vehicle. She has me hurry up and sign the disclosures because she said theyre selling the cars out as were speaking and shes ******* me. Now I get home from vacation to an extra charge of $560 on my credit card. I call **** today morning and I force them to email me a receipt, the lady on the phone is telling nothing is being refunded and everything the lady at **** at the car rental told me was a lie because I asked over the phone if Im able to reject the insurance and she said I am allowed to reject. They lied to me at the car rental and expect me to pay the additional.
Business Response
Date: 05/12/2025
BBB #: ********
Case: 72420684

Dear ******* *******,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

We have reviewed your rental and the notes from your case. We have contacted the Operations Manager to investigate the issues you raised further. When we receive a response from their office we will advise you of the resolution. We apologize for the inconvenience this has caused. We appreciate your patience during this process.

Thank you for giving us the opportunity to be of assistance to you.

Sincerely,

ABG Client Relations Team
*****************
Business Response
Date: 05/21/2025
Complaint ID: ********
Avis Case: 72420684

Dear Ms. *******,
The Atlanta operation failed to produce a contract that will support the ancillary charges assessed therefore; today a monetary credit $368.84 has been submitted to MasterCard account number ending ********. Allow three business days for the credit to post.

Regards,

Customer Resolution Coordinator
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Avis made a unilateral decision to stop doing business with customer but has never formally communicated this information, explained causes, nor provided appeal steps. This has resulted in this customer being stranded at two airports along with being liable for two last minute, expensive rental car bills with competitors. Additionally, accrued benefits received from management in the form of free car rental day certificates has been effectively taken away since I’m unable to a rent car through Avis. Damages amount to $1,401.50 as detailed in demand letter sent to Avis.
Business Response
Date: 05/09/2025
BBB #: ********
Case: ********

Dear ***** *******

In regards to the
aforementioned BBB complaint case# ********, thank you for giving us the
opportunity to address your concerns.

Avis values our
relationship with travelers and always strives to do the right thing. We
apologize for the inconvenience this matter has caused.
We have reviewed your email and notes from your case and show the security team responded to you October of 2024 with our findings.
We have reviewed your rental history and it appears from our findings that on several occasions we are not meeting your expectations as a quality car rental provider. We have assessed that several rental experiences have resulted in negative feedback comments. Therefore, Avis Budget Group believes our business model will not match your service expectations. That being said, we feel it would be best to terminate this business relationship. We understand you may find this business decision unfavorable, but wish you continued success and a mutually beneficial business relationship with another rental car supplier.
Based
on this information, we believe the matter has been resolved, and no additional
credit adjustment is warranted.

Once
again, we apologize for any inconvenience caused by this matter.

Sincerely,

Avis
Budget Group
Response
Coordinator
Customer Answer
Date: 06/16/2025

Complaint: ********

I am rejecting this response because:
PLEASE NOTE I DO NOT CONSIDER THIS CASE RESOLVED. I HAVE PROVIDED DETAILS IN MY CASE DETAILING HOW AVIS TOOK AWAY $1,401.50 IN MONIES OWED TO ME OR INFLICTED ADDITIONAL COSTS ON ME. AVIS NEVER NOTIFIED/COMMUNICATED WITH ME PRIOR TO TAKING ACTION OR ALLOWED FOR ANY FURTHER DISCUSSION, APPEAL, OR RESOLUTION. AVIS LEFT ME STRANDED (PAYING SUBSTANTIALLY HIGHER CAR RENTAL CHARGES DUE TO LAST MINUTE RENTALS WITH OTHER PROVIDERS) ON TWO OCCASIONS BY NOT ALLOWING ME TO RENT A CAR - BUT ACCEPTED THESE RESERVATIONS, PROVIDED RESERVATION CONFIRMATIONS, AND SENT SEVERAL "WE ARE LOOKING FORWARD TO RENTING A CAR TO YOU" EMAILS. NO DISCUSSIONS OR NOTIFICATIONS WERE PROVIDED BY AVIS ABOUT THE CAR RENTAL AT THESE TWO LOCATIONS WOULD NOT BE PROVIDED. THIS IS A VIOLATION OF CONTRACT LAW (OFFER AND ACCEPTANCE).

AVIS' BEHAVIOR TO THIS POINT HAS BEEN LACKING ETHICS AND IS VERGING ON BEING FRAUDULENT. I HAVE SENT A DEMAND LETTER FOR THE AMOUNT OF $1,401.50 AND HAVE YET TO RECEIVED PAYMENT. WILL NOT DO BUSINESS WITH AVIS GOING FORWARD - BUT THIS DOES NOT ALLOW AVIS TO WIPE AWAY THEIR OBLIGATIONS TO ME OR DELIBERATELY/PUNITIVELY CAUSE ME TO INCUR MORE COSTS. SHAME ON AVIS.

PLEASE WORK WITH AVIS TO PROVIDE THE $1,401.50 PER THE DEMAND NOTICE. THIS IS THE ONLY WAY TO CLOSED THE CASE AS RESOLVED.

THANK YOU.

Regards,

**** ******
Business Response
Date: 06/18/2025
We've researched the customer complaint and provide our determination regarding this matter and we continue to stand by our findings regarding this matter. Can you please review and request for this BBB complaint to be closed.
Initial Complaint
Date:06/03/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am extremely dissatisfied with the handling of my lost and found report initially submitted on March 30, 2025. Despite following every proper channel, I have received no resolution from corporate or the local rental office. Worse, I was informed on May 6, 2025 that my original report has been deleted and that I am now expected to file a new one.Let me be clear: this is unacceptable.I should not be penalized for their system's failure to properly retain and act on a legitimate customer report. I have exercised patience and done everything required on my end. It is now incumbent on their team to take responsibility for this mishandling and correct it immediately, without asking me to repeat steps I have already taken in good faith.
Business Response
Date: 05/09/2025
BBB #: ********
Case: 71782728

Dear ******* ******,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.

Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;

Thank you for allowing us to assist you.

Sincerely,

*****************
Client Relations Team
Customer Answer
Date: 06/04/2025

Complaint: 23295860

I am rejecting this response because: During my many telephone conversations and email correspondence, I provided the requested information to Avis. It should not be that difficult to look in the "Lost and Found" box to see if any item was turned in. Furthermore, it's past the 30 day window in which my item can be recovered. If they were really concerned, then they should have handled it in a more timely manner or at least updated the system more timely.
Renter's Name; ****** *******
Rental Location; *************, ********; *******************************************
Exact Date/Year of Rental; March 28, 2025 and returned March 30, 2025 to same location

Regards,

******* ******
Business Response
Date: 06/10/2025
BBB #: ********
Case: 73280633

Dear ******* ******,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

We have reviewed your rental and the notes from your case. We have contacted the Operations Manager to investigate the issues you raised further. When we receive a response from their office we will advise you of the resolution. We apologize for the inconvenience this has caused. We appreciate your patience during this process.

Thank you for allowing us to assist you.

Sincerely,

*****************
Client Relations Team
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: 8/19/2024
Transaction Amount: $958.01
I booked online through Avis US in July for my trip to France last summer. The original reservation totaled $1,110.84, which I paid in full at the time of booking. However, after the return, I was unexpectedly charged an additional $958.01, nearly doubling the total cost without a clear explanation. Despite repeated attempts to resolve this—both directly with Avis and through my payment processor—I have not received a satisfactory response. The only communication I got from Avis was around $70 gas refund (reason unclear) and a document in December—months after my initial inquiry in September—stating the total charge should be €1,877.38. This amount does not align with my original booking email.

Below is a summary of the key concerns:

Car Upgrade: At pickup, the original car I reserved was unavailable. I was involuntarily upgraded and explicitly told no extra charges would apply. I now suspect the additional fee may stem from this upgrade, which should not be my responsibility.

Duplicate Charges for One-Way Rental: The one-way service fee was already included in my original booking. It is unclear why it may have been charged again.

Refueling Charge: We returned the vehicle with a full tank but was still charged as extra. Upon providing receipt, Avis refunded me.

Language Barrier and Lack of Documentation: The final receipt was in French, and no clear breakdown of charges was provided at drop-off. The staff on site did not speak English, and due to time constraints, we were unable to review the charges properly before signing on a small POS screen.

In summary, I am seeking a full and detailed explanation of the additional charges and a resolution to what I believe to be unjustified overcharging. The car was returned in perfect condition, and there were no deviations from the original rental terms that would warrant such a significant increase in cost.

Please see all documents attached.
Business Response
Date: 06/04/2025
Complaint ID: ********
Avis Case: ********

*

Dear ****** **
Earlier today in a separate email communication you were advised of the following:
"We have reviewed your rental and notes from your case. Based upon the information you provided and the findings of our internal investigation, we have adjusted your charges. A credit of EUR802.52 has been issued to your ******** ******* account. The credit will post to the account within 3-5 business days. We apologize for the inconvenience this matter has caused."

Regards,
Customer Resolution Coordinator

Customer Answer
Date: 06/04/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. I will wait to see the refund posted on my card and will contact back if I don't receive it later.

Regards,

****** **
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Despite returning it early, I was still billed for the entire week and an additional week i did not have the vehicle. To make matters worse, I was told I needed to handle the oil change myself, which I did with a representative from pepboys and they change the tires because they were bad. This is done due to the representative saying to do so. Then, I received a call from loss prevention asking why I hadnt returned the vehicleeven though I had. I even went back to the rental location, spoke with a representative, and was reassured they were handling it and that everything looked fine. Later, I called again and was told my account had been closed and everything was in order. While the staff seemed polite, this experience left me extremely disappointed. It raises serious concerns about internal miscommunication, poor security, and possibly even fraudulent practices if accounts are being mishandled or reused by others. I returned the car with a full gas tank and even took pictures of returning the gas at full and that the oil change needed to be done just incase. I never left the keys at the box. I gave them to a representative on his hand. The only reason i rented the vehicle was because mine was totaled and returned it because i purchased a vehicle when the car was returned. My rental agreement is *********. Car was rented March 12 and returned on the 22 of March 2025. I really do not appreciate how business was handled. If loss prevention really investigated, they could clearly see the cameras. Including the time the vehicle was dropped off. I am so stressed over this matter. This should be considered fraud.
Business Response
Date: 05/09/2025
BBB #: ********
Case: 72365815

Dear ******* ******,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Our records show that you have already contacted our **************** and had the billing corrected on May 5th, 2025. Please allow up to 10 business days for these adjustment to process.

Thank you for allowing us to assist you.

Sincerely,

*****************
Client Relations Team
Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car and chose to return the car with a full tank. I refueled the car full at the Airport gas station. I returned the car and showed the check-in clerk the tank was full. I then received an email, showing they charged $89.99 for fuel. I called AVIS and disputed the charge. They advised I would need to provide a receipt. I sent them a copy of my bank statement. They said they would not accept it because it didn't show the price per gallon and gallons of gas.
Business Response
Date: 06/06/2025
BBB #: ********
Case: ********

Dear Mr./Ms. *******,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Our records show that you have already contacted our Customer Service Team and had the fuel charge removed from you rental.

Thank you for allowing us to assist you.

Sincerely,

Avis Budget Group
Client Relations Team
Customer Answer
Date: 06/07/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I received a email from AVIS. They are refunding my fuel fee. Thank you BBB!

Regards,

******** *******
Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I prepaid in full for a rental car at ********************. When I picked the car up there was 1 representative working the counter with 50 people in line. It was extremely loud. The woman working was wearing a mask and behind a plastic partition. It was very hard to hear her. She kept telling me to click accept type **** on things that popped up on the screen. She never said it was charging me extra for services that I didnt need. I only wanted tolls and gas. The car also had a malfunction. We couldnt use the cruise control the entire time we had the car and other warning lights were on. This was a bait and switch situation. They ended up charting me double what I prepaid. I would never have agreed to these charges. I filed a complaint with ****. Below is the email back from them offering me 30% refund. I never got this amount returned to me. I have followed up several times and they have not send it. It is the least they could do. My case and info from the email is below. Please help me get this refund. **** Case: ******** Reservation: 15977960US5 Rental Agreement: U347836742 Dear ******* ******,Thank you for contacting **** regarding your charges. We apologize for any inconvenience this may have caused and appreciate the opportunity to respond to your inquiry. Upon careful review of your account, we are seeing that these additional products were signed for which means a full refund is not possible, but 30% off each of the services can be assessed, would accept this offer. Thank you for your patience and understanding of this process. Kind Regards,Dareke Representative | Customer Service **********************
Business Response
Date: 06/04/2025
BBB #: ********
Case: 71066408

Dear Mr./Ms. ******* ******,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Based upon the information you provided and the findings of our internal investigation, we have refunded the **** RSN, and *** by 30% in 3 separate refunds. A credit of $121.51 total has been issued to the **** account on file. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions.

Thank you for giving us this opportunity to be of assistance to you. We look forward to serving your future car rental needs.

Sincerely,

ABG Client Relations Team
*****************
Initial Complaint
Date:06/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called 24 times to the **** reservation line and also to **** Customer Service Manager to make a reservation for one way rental. I was told they do not do one way. Another representative said to make the rental to and from same location then go to modify and put in the city and state I want to drop off to. That did not work and I was told they were going to keep $50.00 for cancellation. The manager had me on hold and she indicated there is no documents that state NC wont do one way rentals. I literally spent 9 hours on the phone dealing with this. Then one of the **** tried to modify for me and did not work. I finally had to get in the car and drive to an **** location where I was told that is not true they do one-way rentals all the time and she could not understand why I was given such a hassle. I was originally quoted $185.00 then it went to $465. I was trying to make it to FL before my mom passed away. This was such a frustrating and upsetting experience to be taken advantage of by ****. All the folks I spoke to seem to be from overseas and had no customer skills at all.
Business Response
Date: 06/06/2025
BBB #: 23404772
Case: 72977708

Dear Mr./Ms. Salomon,

Thank you for taking time to contact us regarding your experience with Avis. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved.

Any difficulties or problems encountered by a customer are a concern to us, and we apologize most sincerely for any inconvenience you may have been caused. Please be assured that your experience was not typical of Avis’ usual high standards, and that the responsible manager has been contacted to prevent any recurrence.

Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us. Only by being made aware of a problem can we correct it and offer the high quality of service that our customers expect and deserve.

Sincerely,

Avis Budget Group
Client Relations Team
Customer Answer
Date: 06/09/2025

Complaint: 23404772

I am rejecting this response because: They did not compensate me like I asked? I just see an excuse/apology but no compensation offered.

Regards,

Lisa Salomon
Business Response
Date: 06/16/2025
BBB #: 23404772
Case: 72977708

Dear Mr./Ms. Salomon,

Thank you for your reply, we do apologize for any frustration that this has caused you.

As a gesture of Customer Service we have emailed you a coupon for $20.00 off your next rental, this coupon can be used on any vehicle.

Thank you for allowing us to assist you.

Sincerely,

Avis Budget Group
Client Relations Team
Customer Answer
Date: 06/19/2025

Complaint: 23404772

I am rejecting this response because:. I was told when I called that they would issue credit for $185.00. NOT $20!. That's pathetic to offer that after you lied and manipulated the whole process. I wont ever rent a car from u again.

Regards,

Lisa Salomon
Initial Complaint
Date:06/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car on 5/21 and returned 5/24 I ve been getting messages to extend my rental ever since I called numerous times and kept being told its just automated dont worry, then I got an email from loss prevention they said theyd look into it I got a call back saying all was well they had the car but the next day I was charged $532.36. Now when I call inquiring about the charge I keep being told Ill get a call back and no one calls back
Business Response
Date: 06/06/2025
BBB #: ********
Case: 73041405

Dear ******* ******,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

In order to investigate this matter additionally, please provide any documentation you have to support the date and time of the return of the vehicle.

Thank you for allowing us to assist you.

Sincerely,

*****************
Client Relations Team

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Avis Rent A Car is NOT a BBB Accredited Business.