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Business Profile

New Car Dealers

Jaguar Land Rover Paramus
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car back in October and was told at point of sale that I had to wait for my second key due to production concerns and that I was placed on a waiting list for the key. I received a letter back in January stating the keys are ready and to contact my dealer. I called on 3/1 and they told me to call back Monday due to her not being sure since the parts department was closed. I called today 3/3 and the lady at service told me they do not have the part and that I can be placed on the waiting list for a key. I was curious because I thought I was already on the list since October. Unfortunately she could not tell me if i was or not and told me to contact my rep. I called the front desk and they transferred me over but no one answered.

    I am beyond frustrated with this process! No one knows what the others are doing. Why would I receive a letter saying the key was ready and it is not? Why am I being asked if I want to be on a waiting list when I should’ve been put on the list in OCTOBER ! I purchased a brand new 2023 Evoque and the service I’m getting is ridiculous. I will be updating my google review because even though my sales experience was great the service now is terrible. Have a manager contact me.

    Business Response

    Date: 04/03/2023

    Ms. ******** was contacted by phone today.  An appointment was scheduled on her preferred day of Thursday 4/6/2023.  The dealership has committed to picking up her vehicle, dropping her off a loaner car. we will perform a new key replacement and coding and return the car back to her. Goal is to do it all in the same day. We apologized for all the inconveniences and mis communications. 

    Customer Answer

    Date: 04/03/2023



    Complaint: ********



    I am rejecting this response because:


    Jordano did reach out to me and was very helpful setting me up with an appointment as well as scheduling someone to

    pick up my car. 

    I would like to leave this open until after service is completed for a final response. I appreciate the swift communication and accommodations made for me thus far. 






    Regards,



    ****** ******** 

Jaguar Land Rover Paramus is BBB Accredited.

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