Complaints

This profile includes complaints for Hyundai of Paramus Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hyundai of Paramus Inc

  234 Route 4 E Paramus, NJ 07652

• 

  Hyundai of Paramus Inc

  315 E Route 4 Paramus, NJ 07652-5104

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2020 Elantra in 2023 and went to inspection figuring no Check Engine Light so I should pass but it failed because the FUEL system is not "READY". I drive every day on highways and local roads and had not done anything that should have reset the monitors. They told me to drive around and come back but been 2 months including getting a software update for over $200 told it should work after 15 minutes normal driving and now told I have to do a "Drive Cycle" and it involves dangerous slowing down to almost a stop on highways 6 times or so in a row. I think they should do this as a courtesy as I was not told it would fail inspection without an elaborate and very risky driving pattern. Also the high beams don't work but that's not as urgent as passing inspection which is now way overdue with a red sticker. Otherwise awesome car but this would be a deal breaker.

  Business Response

  Date: 06/02/2025

  We don't see any history on file at Paramus Hyundai, we would love to discuss with this customer his options moving forward with the drive cycle.  When can customer schedule a meeting with the service management team?

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership service department presented misleading/fraudulent wheel alignment diagnostic to convince customer to agree to unnecessary expensive services when the actual wheel alignment numbers did not show that a wheel alignment was necessary. So where is the dealership getting the initial diagnostic wheel alignment numbers, are they making it up or is their machine deliberately mis-calibrated or inaccurate. This dealership has history of trying to convince customers to pay for unnecessary services such as buy a new tire for over $400 when they "found" a nail during 8k complimentary service because they said corporate policy does not allow them them to patch tires but got second opinion and "nail" did not even penetrate tire.

  Business Response

  Date: 05/14/2025

  Please send Vin # for further evaluation of service history.

  Customer Answer

  Date: 05/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  The initial readings as explained by the merchant are presented to customer in order to sell them expensive dealership services, and those first numbers are so off that it misleads and convinces customers into agreeing for services that are not necessary.  So they did not present the more accurate second numbers to customers to make a better informed decision before performing the unnecessary service.  The machine they initially used is clearly mis-calibrated for those initial numbers to be so off, again when present to customers to get them to agree to expensive and unnecessary services, that is misleading and fraudulent, when customers are relying on those numbers to be accurate.
  
  
  
  Regards,
  
  ********* *****

  Business Response

  Date: 05/20/2025

  we can schedule customer to come back in to re-check alignment and show print out that alignment has now been corrected.

  Customer Answer

  Date: 05/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Dealership performed wheel alignment that same day based on the initial wrong numbers they presented to get customer to agree to unnecessary service.  I have printed out, which was attached to original complaint that they provided showing the actual “before” numbers and after numbers.  That is why when I compared the initial numbers presented to convince me to agree to a wheel alignment was completed wrong because the subsequent actual “before” wheel alignment numbers showed no major deviation in which a wheel alignment was even needed. 

  
  Regards,
  
  
  
  ********* *****

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday April 14, I brought my 2020 Hyundai Ioniq which is still under warranty, to Hyundai of Paramus to address two issues: the heater was not working and the *** port was broken. I made it clear that I only wanted to have repairs completed if they were covered under the warranty.The dealership did inform me in advance of their policy to charge $250 per issue for diagnostics. However, I believe this per-issue diagnostic fee structure is predatory and unreasonable, particularly for customers seeking warranty service. Most dealerships and reputable repair shops charge a flat diagnostic fee, not a multiplied fee based on the number of issues reported. This pricing model puts customers at a disadvantage by significantly increasing costs before any determination is made about warranty *********** my case, they also claimed they were unable to charge the vehicle and needed to order a part to do so, which resulted in my car being kept at the dealership for seven days. Communication throughout this process was poor, and I did not receive a clear explanation for the extended wait. In the end, the heater was covered but the *** port was not, resulting in $292 to tell me that it wasn't under warranty.Resolution Sought:I am requesting that Hyundai of Paramus reconsider this per-issue diagnostic policy, particularly for warranty-covered vehicles, and adopt a more transparent, customer-friendly approach. I also seek a refund of the diagnostic fees charged if these issues are ultimately determined to be covered under warranty.

  Business Response

  Date: 04/23/2025

  we had to follow a bulletin through Hyundai corporate and the reason for the fee charged is because customer did not choose to move forward with the repairs.  Technician spent time on diagnosing the vehicle and gets paid on his team.

• Initial Complaint

  Date:10/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased Hyundai Tuscon 2021 from the Paramus Hyundai on April 17, 2021. I signed the deal that day and took the car with me. I was not provided terms and conditions and was not provided disclosures prior to signing the deal and taking the car despite my requests. I complained to the sales representative in writing via text about all these missing documents on April 19, 2021. In addition to this, I was not advised that my new leased car came with a complimentary maintenance for the first 3 years or 36,000 miles that included Engine oil and oil filter changes, Tire rotations, Multi-point inspection, and Hyundai Genuine Oil filters & Hyundai Recommended Oil. Because of this lack of disclosures, I ended up paying for these services out of packet for those 3 years. I have submitted a complaint to Hyundai and have requested some form or refund for this and they have not addressed this matter nor contacted me despite my multiple follow ups. It is a consumer rights violation not to provide proper disclosures prior to signing a deal and not disclose services that are included in the contact.

  Business Response

  Date: 10/29/2024

  We have no history of customer ever coming to us for oil changes on the service end or we would have communicated to her regarding the oil change plan. Cannot answer for the sales team 

  Customer Answer

  Date: 10/29/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I made it very clear in my original message that I was not provided with information at ALL about the service maintenance and disclosures were not provided upon payment and signing the deal. 

  Business Response

  Date: 11/01/2024

  Good morning,

  We are sorry to hear about your experience with your previous 21 Tucson.  At this time we are unable to offer a refund for maintenance provided to your Hyundai.  We understand how frustrating this must be, however, the Hyundai warranty is listed for you on the window sticker you received detailing everything your vehicle has.  I attached the window sticker that shows how much maintenance is included with the vehicle. We completely understand that this does not remedy your frustration and if I were in the same situation I would feel the same. Again we apologize and hope you enjoy your weekend. If you would like to reach me directly you can call me at ###-###-####.

  Respectfully,

  Marilyn B*****
  *******************

• Initial Complaint

  Date:09/14/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this dealership on Jun 28 to lease a vehicle, we agreed with the salesperson that money out of pocket will be as follows:$500 down $ 360 first month payment $ 230 for *** The salesperson asked me $400 for DMV, I told him it's only $230 because I searched up online then he said whatever is left from the$400 I'm paying, the dealership will refund me the difference, as of today the did not honor the dealand I'm still waiting for the refund. I contact them but they refuse to refund me.

• Initial Complaint

  Date:05/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme dissatisfaction and frustration with the recent experience I had regarding a serious issue with my 2021 Hyundai Palisade. As a loyal Hyundai customer who relies heavily on the vehicle, the situation I am about to describe is very frustrating. After just 3 years of use, the paint has begun to peel off in large patches, leaving the vehicle looking unsightly and unprofessional. Upon discovering this defect, we contacted our local Paramus Hyundai dealership, expecting the issue to be resolved under the terms of the manufacturer's warranty. However, to our disbelief, we were informed that the peeling paint is not covered by the warranty. This response is simply unacceptable. Peeling paint on a vehicle that is barely 3 years old is indicative of a fundamental manufacturing flaw or substandard materials, and it should absolutely be covered under warranty.I demand that Hyundai take immediate action to rectify this situation. The peeling paint issue must be addressed and resolved at no cost to us.I filed a claim with Hyundai and they also communicated that this is not covered under warranty. They looked into a potential goodwill repair, but that was also denied. My confidence in the brand has diminished greatly. This is my last resort prior to seeking other legal channels.

  Business Response

  Date: 05/22/2024

  Customer would have to take up this complaint with Hyundai corporate as they are the ones who built the vehicle, we are just the service department, we just fix the vehicles. 

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a certified used car from Paramus Hyundai, and despite being well within the warranty period, the vehicle is refusing to pass inspection. Initially charged $1000 for inspection and motor vehicle paperwork, we now find ourselves unable to pass inspection a year later.Efforts to address this issue with the dealership have been met with hostility. The service department demanded $800 for diagnostics and showed reluctance to provide further assistance. Promises from our original salesperson, *****, and the manager, *********************, have gone unanswered or disavowed.Despite investing $150 in an oil change and undergoing additional repairs totaling $2500, the car still failed inspection. This ongoing ordeal, spanning over a year and a half, has been a profound disappointment. We've faced twenty unsuccessful attempts to resolve the issue, with our son forced to drive to ******, DE without inspection.We have reason to believe that Paramus Hyundai sold us a defective car. Had we gone directly to the ************************ immediately after the purchase, the inspection discrepancy would have been immediately apparent. However, they handled the paperwork, and we suspect they provided a fake inspection sticker solely to facilitate the sale.

• Initial Complaint

  Date:01/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was involved in a hit and run, and I incurred damages to the right passenger door side of the car. I took the car for repairs to the Hyundai of Paramus where I originally purchased the car from. I was informed, the car was sent to their shop for repairs. The car has been with them for over a month. I have to constantly follow up to get updates. Most recently after many phone calls and follow ups on my end between the Dealership, the Bodyshop and the insurance, I was informed the car is ready and they are waiting for the final payment from the insurance company before the car is released.
  
  The Insurance company issued a check to the body shop which they already received and issued a second check which they sent screenshots of payments.
  
  The dealership will not release the car until the physical check is received which was sent to the body shop.
  
  The person assigned as my "Service Advisor" is extremely rude and not helpful. She gave me the number to the body shop so that I can follow up myself after telling me that they were waiting on parts and then tat all parts were received and then going back to they were waiting for parts. If this was the case, I would have taken the car directly to the body shop and not have to deal with the dealership. They should explain to customers that they use third party for repairs.
  
  At this point it will be almost two months before I get my car back for a damaged door.
  
  Thank you.

  Business Response

  Date: 01/02/2024

  Customer has since picked up her vehicle.  Vehicle is completed.

  Customer Answer

  Date: 01/03/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  
  
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:12/15/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership make me to take maintenance service ($1,903) to get the warranty claim, but I am second owner vehicle and my Hyundai powertrain warranty expired already. This is Fraud and DateTimeline List 10/19/2023Engine issue and stop the car Contact to Hyundai Paramus for check engine warranty They told me is possible even second owner.Towing and bring to dealership Dealership make me take a $1900 maintenance to get warranty claim Paid $1,900 10/25/2023Call to dealership to check the status They claim the warranty and still pending 10/30/2023Call to dealership to check the status They claim the warranty reject and they reclaim 11/17/2023Visit the dealership to check the status Talk with service representative name *** He explain they still pending the warranty claim will take long time 12/1/2023Sent the email and text to dealer request update 12/6/2023Dealership contact me and notify claim reject and I have to pick up the car Pick up the car and paid $437 for diagnostics VIN # ***************** 2016 Tucson 1.6T Limited Mile: 92,628K Owner: ******************* ******************************************************* ************ Dealer: Paramus Hyundai *********, Paramus, ** ***** ************

  Business Response

  Date: 01/02/2024

  After reviewing customers file all maintenance recommended was preventive to customers time and mileage.  All services are approved and signed off on by customer.  We did submit Engine claim on behalf of customer as a goodwill because he was second owner but Hyundai declined the claim based off time and mileage.  There is nothing further we could do on our end as Hyundai Corporate are the ones who have authority to approve or decline the claims.

  Customer Answer

  Date: 01/02/2024

  
  Complaint: 21012599
  
  I am rejecting this response because; the dealership forced me to take the maintenance service ($1900) to a warranty claim, but originally, I was not qualified for the powertrain warranty due to the second owner.

  The dealership must provide this information to customers before recommending and forcing this service.

  At that time already the engine was already broken and not drivable, and there was no reason to take regular maintenance ($1900).

  The dealer ship lies to me that if I want to claim the warranty, I must take this expensive service.

  
  Regards,

  *******************

  Business Response

  Date: 01/04/2024

  we recommend and present the services to the customer before any work is done.  Customer approved the service work and service work was performed on vehicle. 

  Customer Answer

  Date: 01/08/2024

  
  Complaint: 21012599
  
  I am rejecting this response because: dealership didn't provide the correct information related to power train warranty coverage. At that time I don't need this service because engine was broken and check-engine light on. When I took those service, I expect the vehicle fixe with warranty as dealership explained but didn't fix anything. This case is a UDAP violation.
  
  
  Regards,
  
  *******************

• Initial Complaint

  Date:10/08/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Paramus Hyundai yesterday, 10/7/23, because our car was not starting many times. My own mechanic checked it out the day before and said it seemed to be starting OK using both of our key fobs separately. Due to the need to have a car that works, and fear that being stuck someplace was stronger than my hesitation to go to Hyundai Paramus, because they had overcharged me in the past, I decided to go there. Upon entering the service area, and showing that the car didn't start, one mechanic said, I know what that is. Then I was directed to ********, who said he would waive the usual fee for checking out what the problems was, and asked me to wait around until they decided if they could fix it or not. about a half hour later, ******** showed me what it would cost to fix it - $2500 - and I almost fainted. Then he gave me a sweet talk about how he could take off the "Throttle bottle cleaning" and save me $350, and then give me $150 discount. I was so stunned I couldn't think. When I came back two hours later, the bill was still $2342. Then they tacked on $70 fee for using my credit card - I was given no warning about that. When I got home and studied the receipt, I noticed $1640 for labor costs, even though my car was being serviced from 10:27am till 12:08 pm - a little over 1-1/2 hours! Then they added $142.67 for misc. charges! I wrote to them using the chat feature and said that I felt abused, being a 72 year old woman, who was sweet-talked and ripped off.

  Business Response

  Date: 10/10/2023

  Got customer into service right away without and appointment.  We addressed all customers concerns.  We follow a labor time guide that we follow regarding performed services.  In regards to credit card fee, we have signage all over the building regarding this.  

  Customer Answer

  Date: 10/10/2023

  
  Complaint: 20711221
  
  I am rejecting this response because:
  
  I was manipulated into thinking I was getting a "deal". I did not understand what it was other than a starter motor that they were doing to my car. I believe their labor charge was for 8 hours not the less than 3 that my car was there. I was not told what the "misc. Charges" of $142.67 was for. I felt really cheated after studying the invoice after I got home.
  
  Regards,
  
  ***********************************