Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Even though the tire manufacturer is not Honda, it was obvious that they installed 2020 tires on my 2021 brand new car. I had attached the proof in my initial complaint. 

  They are trying to shift the blame to another company which is far from accountability on their side. They should be responsible for all parts of the car since I made business with the brand of Honda, not the tire company. Their response is an insult to one's intelligence.

  Honda must provide a reasonable explanation and compensation since they sold me a car with older tires. 

  
  
  
  
  
  
  
  Regards,
  
  
  
  **** ******

  d and deceived by the dealership.
  
  I immediately contacted DCH Paramus Honda through their website’s chat support. They assured me they would follow up, but I have not received any response. Given their lack of communication, I am concerned they will ignore my complaint entirely.
  
  I am seeking reimbursement for the cost of replacing the defective tires, which amounted to $685. I have both receipts and photos documenting the condition of the tires.
  
  Please see attached photos for the tires and communication with Honda.
  
  I appreciate your assistance in resolving this matter.
  
  Thank you for your time and help.
  
  **** ******

  Business Response

  Date: 04/03/2025

  ****

  Please contact Continental Tire company.  They are the manufacturer of the tire.  Please understand you purchased your car 5 years ago.  We are not responsible any wear and tear on the vehicle as this a Maintenace issue.

  Business Response

  Date: 04/07/2025

  I’m not trying to insult you at all. This is 5 years later.  This is not the dealers responsibility.  Tires have wear and tear and if they are used too much or not used enough it can cause issues. I am willing to give you a discount at our service department. I cannot replace the tires free of charge. I’m sorry for any unconvinced this has caused.

   

  thank you

  Wawl Y. GM 

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ******* SUV from Honda DCH Paramus in May 16 of 2024, listed as having 138K miles. I have proof of this from their sales associate **** *********** email to me, and have their original ad of this car I paid **** 7000$ check for the car I was given paperwork to sign that I was rushed to sign as I was told this car is great and has no issues, which ended up being a lie too In any case, the ** was broken which isn't the main issue here, but plays to this dealers sale associate character, and after arguing in the following weeks, I was told to bring it in and pay to have the ac condenser fixed , which I did In July, when they did the work they reported the mileage at 139K The reason this matters is this, when the title was ready for pick up, 3 months post purchase. It read 180K miles to my shock!As the ad for the car stated 138K miles so did the odometer at the time. I look back in a panic at the paper work, it says 180K miles. And car fax says 199K miles and notes mileage Inconsistency At that moment I found this out , I knew they'd got me. I was taken advantage of. I'm 70 and retired. Have heart and kidney disease. And care for my disabled son I was lied to by **** ********* of Honda DCH Paramus. This is a ***** fraud against me. I was sold a car that has 199K miles according to car fax. And 180K miles according to the title and paperwork. And it was listed as 138K miles by Honda dch , and the odometer ready 138K miles at day of purchase. Now 140K in october of 2024. When I caught this ***** Inconsistency I reached out to **** he didn't seem to care. He said trade it in if you want to but well only give you trade in value. Likely a fraction of the 7K I paid Took no responsibility for this ***** lie. That's ****** miles of a lie off the true 199K odometer reported by carfax to what Honda DCH Paramus listed I reached out to GM **** *****. He didn't respond I want a full refund and give the car ************* on ** Condenser

  Business Response

  Date: 10/21/2024

  We have called and left messages for a return call.  This is an error by DMV.  We need the title back to get it fixed.

   

  Thank You 

• Initial Complaint

  Date:10/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: 22436462
  
  I am rejecting this response because:
  
  I have been told that the plates "will come in a few days" multiple times. The week of October 28th will be 3+ weeks I have not been able to drive my car, and the provided response provides no further closure compared to the other assurances I received. There is no confirmation other than the dealer's word that the plates will arrive at the time they say (which I have believed in the past on good faith).

  While I understand this situation is not completely the fault of the dealership, I would like to request a refund on the fee paid for the dealer to handle registering my car, due to the extreme inconvenience. If I can get swift and clear closure on the situation, I will be satisfied with the response. 

  Regards,
  
  ***** ***********

  Business Response

  Date: 10/21/2024

  We talked to customer assured plates will be in the week of October 28th.  Sorry for the inconvenience.

  Thank you 

   

   

  Business Response

  Date: 10/24/2024

  *****,

  Thank you for your understanding in this matter as we have spoken and fed ex you the plates as of October 24,2024.  I have emailed overnight shipping receipt.

   

  Thank you 

• Initial Complaint

  Date:09/10/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** *******y brought the car in for a issue coming from the same rear right side and had paid already for a diagnosis of the entire car, which they did not do. I understand that breaks wear the more you use them, but this is an obvious issue they don't want to take care of. If there was no issue with the calipers when they where replacing the breaks, then maybe the breaks where never replaced properly. and as the customer i have no way of knowing if they did a good job or not, because I rely on their honesty.

  Business Response

  Date: 09/18/2024

  ****,

  My service department has agreed to refund the diagnostic fee and to relook at your vehicle and make necessary repair.

   

  Thank you 

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: 21993885
  
  I am responding because:
  This does not excuse the numerous lack of response by the sales rep and managers. I physically had to drive to the dealer with an expired temp plate on July 16 and with the help of *************** was able to obtain the new plates. He was most helpful and exhibited the level of customer service that should be expected. 
  I left two messages for the rep last week regarding questions about my new cars instruments - no response.
  
  
  Regards,
  
  ***********************************

  Business Response

  Date: 07/16/2024

  **************************,

  Sorry for the delay on the plates.  No excuse but our systems where down most of last month.  Your plates are here for you to pick up.

  Thank you 

  Business Response

  Date: 07/31/2024

  **************************,

  I'm sorry for the experience you've had with our service.  I will have *************** call to schedule an appointment to go over all options in the car,

   

  Thank you