Business Profile

New Car Dealers

Chrysler, Dodge Jeep of Paramus

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Complaints

This profile includes complaints for Chrysler, Dodge Jeep of Paramus's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

29 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/31/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June I bought a jeep grand Cherokee and I love the car. Jeep would be a great brand if it wasnt experiences like this and other reviews Ive seen about their ************* The buying process was awful but I got through without falling for too many tricks. But a month after purchase, was the last straw. when I specifically asked if the car was equipped with a tow hitch, the sales *** assured me that it was under the plastic cover. Planned a bike trip, there is no hitch. I need to have it installed. The whole buying process was lie after lie, but this really got me because he assured me enough not to check under the plastic cover. And I lost money cancelling the trip last minute.
Business Response
Date: 08/01/2025
Good morning ******,
Please accept our sincere apologies for your less-than-enjoyable purchase experience; this is certainly not reflective of our standards.

I will personally ensure that the appropriate management team is informed so that we may properly train our team to prevent similar occurrences in the future. Meanwhile, please allow 48 business hours for our management team to further investigate on our end, including interviewing the employees involved in the complaint.

Respectfully,
******* ******
Paramus Chrysler Dodge Jeep RAM
Customer Care
Customer Answer
Date: 08/27/2025

Complaint: 23683787

I am rejecting this response because: the sales *** emailed me a two month follow up email as if I never had a conversation with him. I spoke to him on the phone about the issue early July, and he hung up on me after I said I would write a complaint on BBB. NO other contact regarding the tow hitch have been made.
I appreciate your acknowledgment of the issue and the commitment to investigate. However, I want to be clear about the nature of my complaint:
When I purchased my vehicle, I was specifically told by your salesperson that it came equipped with a factory-installed tow hitch. This was a significant factor in my decision to buy the vehicle, as it was an important feature for my needs. I later discovered this statement was false the vehicle did not have a tow hitch at all.
This is not a matter of misunderstanding or preference; it is a case of being provided incorrect information during the sales process. Under consumer protection laws, when a customer is misled about a material feature of a product, the company is obligated to remedy the situation at no cost to the consumer.
The most reasonable and fair resolution is for Dodge of Paramus to provide and install the same type of tow hitch that I was promised at the time of sale, at no charge to me. This would correct the mis***resentation and bring the vehicle into alignment with what I was told I was purchasing.
I respectfully request that this be completed promptly to resolve the matter.

Regards,

****** O
Business Response
Date: 09/08/2025
******,
We understand you were under the impression your vehicle came with a hitch, and I apologize for any confusion or frustration this has caused.
Upon reviewing your purchase details from over a year ago, we don't have any record or documentation confirming that a hitch was included or promised with your vehicle at the time of sale. As a significant amount of time has passed since the purchase, and without proof of the sales representative confirming this feature, we are unable to provide a hitch at this point.
If you have anything you can provide that shows the sales representative confirming the feature on the vehicle you purchased, I can present this to our corporate office.

We truly value your business and want to ensure your satisfaction. If you'd like to discuss options for having a hitch installed, please feel free to contact us directly, and we can explore potential solutions.
Respectfully,
******* ******
Customer Care
Customer Answer
Date: 09/08/2025

Complaint: 23683787

I am rejecting this response because:
My vehicle was purchased this past June.. less than 3 months ago. I mean at least put in an effort so your public response is valid.
Your sales *** verbally told me the hitch was provided which swayed my decision to buy the car asap of course theres no documentation - I didnt even check for myself because I trusted the guy that he heard me as a mom of 3 I wanted the jeep, I wanted to give him the sale! I didnt expect a straight out lie about something like a hitch. I understand the standard lies of miles per gallon and even the cost of the warranty but this one caught me by surprise on my bday weekend when our bike plans had to get cancelled. anyway we will obviously keep going back and forth without you providing me what I needed. but people beware! dont feel bad about checking everything, even after you sign the paperwork, and they come up with random numbers, you can walk out and not feel bad about it you can go to another dealer and they will take care of you - welcome you even! This manager tried to scare me that the other nearby dealers wont give me a good deal because they all know him they literally brought my car from another dealer. Please dont be duped the customer should be taken care of, not tricked and lied to, to then be left with an extra bill and chore

Regards,

****** O
Initial Complaint
Date:07/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I am writing to formally file a complaint regarding a serious issue I experienced with my leased Dodge Hornet at the Paramus location following a service appointment at a Dodge dealership. Shortly after the vehicle was serviced and had a full inspection, I noticed smoke coming from the hood while driving. Alarmed, I called 911, which prompted both a fire truck and a tow truck to respond. The tow truck brought my car to a nearby tow yard, and from there I contacted roadside assistance to have it towed to the nearest Dodge dealership. Upon inspection, I was informed that a pump had been left unscrewed during the initial service, causing coolant to overflow. This resulted in significant engine damage that now requires a full engine replacement. Although the repair is covered under warranty, the situation has become increasingly unacceptable. My vehicle has now been at the dealership for over two weeks with no clear timeline for when it will be fixed. I am paying over $1,000 per month for my car and insurance, yet I have no vehicle to drive and have received no offer of a loaner or rental car. Furthermore, I have made multiple unsuccessful attempts to reach Dodge corporate for assistance, with no one willing to speak with me. I am extremely frustrated and feel abandoned in this process, both financially and personally, as I am now forced to find and pay for alternative transportation while still covering costs for a vehicle I cannot use. I am requesting immediate attention and a resolution to this matter.
Business Response
Date: 07/08/2025
The vehicle was towed to the dealership from **************;Chrysler Jeep. The car was inspected, and the findings showed that the core plug on the engine had started leaking, causing smoke and preventing the vehicle from running. Photos and a full inspection report were forwarded to Jeep corporate for approval. The engine was approved and ordered and will be replaced under factory warranty. There was no damage found to the vehicle from something left under the hood.

Customer Answer
Date: 07/09/2025

Complaint: 23566253

I am rejecting this response because:

To Whom It May Concern,

I am writing to formally reject the recent decision regarding my claim. I find the outcome unacceptable, as it fails to acknowledge the severe hardship I am currently facing due to the ongoing negligence of the dealership.

At this moment, I am at risk of losing my job because I have no reliable means of transportation. The vehicle, which I am still actively paying over $1,000 a month for, has not been made available to me. Despite making timely payments on my lease, I have been left without any alternative transportation or support from the dealership. I have spent hundreds of dollars out of pocket on Ubers, public transportation, and any method I can find just to get to work and purchase basic necessities. This situation has left me financially drained and incredibly stressed.

It is not only unfairit is unacceptablethat I am bearing the full financial burden while receiving absolutely none of the services I am paying for. The dealership should be prioritizing the resolution of this matter and providing me with a loaner vehicle or alternative solution immediately.

I respectfully urge you to reconsider the claim and take swift, appropriate action. I am more than willing to escalate this matter further if necessary, but I sincerely hope that will not be required.

Regards,

***** Fatal
Business Response
Date: 07/16/2025
Part came in today 7/16 and technician is actively working on fixing and completing the repair.
Initial Complaint
Date:05/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The business is damaging my vehicle & charging the warranty company for the repairs.
Business Response
Date: 05/27/2025
the customer mentioned that the airbag light in their vehicle is now illuminated following the service we performed. We have offered them a courtesy inspection.

During our preliminary check, we found freeze frame data from a previous scan report, which indicates that the airbag light issue existed before the customer brought their vehicle to us.
Initial Complaint
Date:03/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 2024 I took my 2022 jeep wrangler for repair and is now 4 months later and the car still at the body shop not repaired.Went to dealer 3 times n they keep telling me 1 part is in backorder Dont have a loaner making ******************** for a parked car at the dealer Not even offered a loaner
Business Response
Date: 04/02/2025
we are waiting on a part from the manufacturer, we have already special handled but we also reached out to our district manager to help escalate and better locate this back ordered part.
Initial Complaint
Date:02/05/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: 2/5/2025
Amount of money paid to business: $599.32
Invoice #******
Customer *******
When I brought in the car for routine oil check that are free of charge and included in the lease agreement.

However, I was told by the service representative, Tony R*****, that I was required to have additional services done on the vehicle beyond the routine oil check: emission system service, cleaner-fuel system, and front end alignment.

These services were not required and not necessary as per the lease agreement.

This deceptive practice cost me out of pocket $599.32.

I spoke with the Service Manager, Alex V*****. He was not willing to resolve the problem.

Attached is a copy of the invoice #*******
Business Response
Date: 02/10/2025
We just pulled hard copy and we have a customer signature and the total says $589 plus tax. It looks like the service was approved therefore that it is why it was completed on the vehicle.
Business Response
Date: 02/10/2025
We just pulled hard copy and we have a customer signature and the total says $589 plus tax. It looks like the service was approved therefore that it is why it was completed on the vehicle.
Initial Complaint
Date:08/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Auto body shop refuses to work with my insurance but they held my car for 13 days before telling me this. They told me today, after 13 days of holding my car without submitting an estimate to my insurance, that they will not work with State Farm insurance company. They said they will only do it for cash payment. Now, after ********************************************************************************************************************************************** 150 dollars and impound my car.
Business Response
Date: 08/22/2024
State Farm does not send an insurance adjuster to the repair facility. They wanted us to fill out a form to utilimately become a state farm vendor at a cut rate price. We referred customer to Venice auto body who deals with state farm
Customer Answer
Date: 08/23/2024

Complaint: 22175026

I am rejecting this response because:
I brought the car to them prior to August 8th. They were made aware that I had State Farm. I left the car with them on August 8th, I told them I was going away August 17th, they told me it would take 3-5 days. State Farm wanted them to fill out a B2B form which they did not do. They did not alert me they were not working with State Farm. I was told on the phone that the supplement for the B2B website was submitted on August 17th. While on the phone I called state farm as I did not believe the dealership and they confirmed that NO supplement was submitted. They lied to me about submitting the form. Then, after 13 days of having my car, having done nothing and even knowing that they would not accept my insurance, they tell me if I did not pick up my car immediately I was going to be charged 150 dollars and then impound my car. They were threatening me because I pointed out that they had done NOTHING to my car for 13 days and lied to me about doing so. They did not return voicemails, had full voicemails, and they tell me on day 13 that their voicemails are down. They did not provide any of this information. Then, when they knew I was away, because I explicitly told them I was going to be away, they threatened me with impounding my car. It is outrageous that they knew they would not service my car through **********, but then only tell me 13 days without having done anything to my car, that I would be charged 150 dollars and impound my car. That is unacceptable. Additionally, they created a false insurance claim independent of the claim I originally made with an incorrect reason for the damage to my car which created excessive confusion with insurance. They told me, I am sorry you have terrible insurance when I was asking how nothing could have been done for my car for 13 days. State Farm does not require an adjuster to go there, they would have accepted a fax of the estimate. They refused to send me an itemized estimate. They refused to send me any documentation of anything that had been done for submission because they never did any submissions, but they lied and told me they did. They said, that it is not my place to get that information about my car. My biggest issue is that for several days, almost two weeks, if they knew they would not work with state farm they should have told me that rather than essentially holding onto my car and then threatening me with excessive charges and threats to impound my car if I didnt immediately get the car THAT day, after 13 days of nothing on their part, when they knew I was away: they were being vindictive and trying to get money and potential insurance fraud my creating an additional claim that was not my claim. I think they may have been creating problems that did not exist.

Regards,

*******************************
Business Response
Date: 09/06/2024
We repaired the vehicle. An issue occured with the vehicle in ************ and the customer took the vehicle to a nearby dealership. The vehicle needed additional repairs to what was performed here.
Initial Complaint
Date:02/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 24, 2024, **** quoted me a price for an oil change/ wheel alignment and did not write down the price until after I signed. He then sent an invoice of an amount of about $600 which was he did not originally quote me. He quoted me under $500 INCLUDING TAX. When I got there he acted delusional and him and his manager began to get nasty with me! They had my car for over 7 hours and then when I arrived to pick it up he made it seem like it was my fault. The manager said they needed to get home to their families and began to insult me.
Business Response
Date: 03/04/2024
we checked the hard copy and advisor wrote down $499 plus tax for all repairs. Hard copy is signed off on. Service work is already done, we do place a 1 year guarantee on service work. We also automatically enrolled customer into our free vip rewards program to save money on this service work.
Customer Answer
Date: 03/05/2024

Complaint: 21343264

I am rejecting this response because:
**** advise that typically service is almost $600 but they were having a promotion. I told him what was wrong with my vehicle (when I hit a bump, steering wheel shakes.) He pushed a wheel alignment on me and said that it was I needed to have done. I trusted him and today- my car still has the same issue. Not only did he quote me the price that he said INCLUDED TAX, but my car is STILL giving me the same issue that I came there for.

Regards,

***************************
Customer Answer
Date: 03/05/2024

Complaint: 21343264

I am rejecting this response because:
**** advise that typically service is almost $600 but they were having a promotion. I told him what was wrong with my vehicle (when I hit a bump, steering wheel shakes.) He pushed a wheel alignment on me and said that it was I needed to have done. I trusted him and today- my car still has the same issue. Not only did he quote me the price that he said INCLUDED TAX, but my car is STILL giving me the same issue that I came there for.

Regards,

***************************
Business Response
Date: 03/11/2024
ok, well we do place a 1 year guarantee on the service work. Did you have time this week to bring it back in?
Initial Complaint
Date:09/05/2023
Type:Sales and Advertising Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
September 1,2023 Chrysler Paramus NJ route 4 east I was blackmailed, extorted and lied to about my vehicle and the maintenance required. Had to pay bill for car that was not fixed in order to receive The keys to my car. ***** went from **** to 900 with opportunity to negotiate price but when I declined they held my car for a total of 549. Representative lied about the whereabouts of my problem, the order in which parts were to be fixed/serviced and disregarded policy in order to ensure I was on the hook for a bill. Very unethical and disturbing for a company of this magnitude to do. If it has happened to me, Im sure it happens every day to their customers.
Business Response
Date: 09/07/2023
customer has an extended warranty however; the extended warranty did not cover her recommended repairs. We tried to offer customer goodwill but she declined assistance. We always try to help customers and make service more affordable when we know the customer issue is safety related. We work differently then other dealers because we try everything we can and exhaust all options to make our service affordable.
Customer Answer
Date: 09/07/2023

Complaint: 20561184

I am rejecting this response because:

Number one, I recently spoke with my extended warranty company, Ally. They assured me that Chrysler never told them about any of the safety related issue My car was having. Chrysler only mentioned what they knew would be covered under warranty and then performed the service without my approval.
Additionally, I brought my car to a licensed auto mechanic Who fixed my problem and then shared with me information that verified Chrysler lying about the position of the auxiliary battery As well as mechanical flaws in the fuel lines. Once again, I was lied to, duped, extorted, and blackmailed in order to receive my car back. The price is a whole separate issue to me from being on ethical and unprofessional business.

Regards,

***************************************
Initial Complaint
Date:07/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a vehicle May 1st and the engine blew May 25th. The car was brought to the service department to fix the vehicle and I have not received my vehicle back. The dealership is refusing to refund my money for the car and Im making payments towards a car that I do not have. There is no timeframe for when the vehicle will be ready and I no longer want this car. They are refusing to give me a refund because they dont want to take a loss.
Business Response
Date: 07/18/2023
Engine has been ordered for replacement. The part is on Backorder no ETA and upgraded to a special handle status.
The vehicle is a CPO. Stallantis is not offering any additional assistance. The customer knew this because they spoke with the customer care before reporting to ********************.
Initial Complaint
Date:02/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had repairs on 2016 Jeep performed on February 14,2023. Repairs took 4 hours . At rate of $215 an hour I was charged for 5 hours. When I complained to service manager ********************* he said it was policy to charge "book rate" for repairs not the amount of time it took. Labor charge was $1093.50. It should have been $860. I feel this is fraudulent and unfair.
Business Response
Date: 03/07/2023
PRICES FOR PARTS AND LABOR WOULD HAVE BEEN QUOTED BEFORE ANY WORK IS DONE AND YES WE GO BY A LATER TIME GUIDE. WE ALWAYS MAKE THE SERVICES MORE AFFORDABLE WITH OUR DISCOUNTS WHICH WE GAVE CUSTOMER $150.00 OFF WHICH IS REFLECTED ON THE CUSTOMERS REPAIR ORDER.

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Chrysler, Dodge Jeep of Paramus is NOT a BBB Accredited Business.