Reviews

This profile includes reviews for Oradell Animal Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oradell Animal Hospital

  580 Winters Ave Paramus, NJ 07652-3902

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  Oradell Animal Hospital

  1200 Palisade Ave Fort Lee, NJ 07024-6400

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  Oradell Animal Hospital

  273 Boulevard Hasbrouck Hts, NJ 07604-1301

Review Details

• Review fromShana R

  Date: 07/01/2025

  1 star
  In October 2022, I came to this hospital with my 15 year old dog. He needed an ultrasound that I wanted to get done asap. Earlier that night we had gone to a different animal hospital, but unfortunatelytheir ultrasound tech was on vacationfor the week. They recommended Oradell if I wanted to get the ultrasound done the same night, and of course I wanted to make sure my fur baby was ok. At that point his condition seemed very serious and we were not sure if he'd make it. We were in the waiting room at Oradell waiting for my dog to be seen throughout the night, and this is no exaggeration. We got there before midnight and left after 6 am. The woman at the front desk was extremely rude. When I inquired with her why pets who came in hours after us were being seen before us, she responded that their pets' condition were more serious than ours. When I pointed out that at this point, my dog's condition did indeedseem very seriousand we would not know the severity until further testing, she apologized. The techs were nice enough, but the hospital wanted to keep my dog for an additional night which was completely unnecessary, and I declined. I paid $1,722 for my visit. Now in June 2025 I received a notice in the mail that I was being SUED by the county court for an unpaid balance at the hospital of $344. I was shocked and have never received a notice like this before. I reached out to ***** in customer support (via email), but she was unprofessional and very unpleasant to communicate with. THIS HOSPITAL IS A NIGHTMARE!

  Oradell Animal Hospital

  Date: 07/08/2025

  ****,We understand this is from 2022, but recently is the first we are hearing of any concerns. I personally responded to your emails multiple times asking what the concern was in detail and you would not provide the details. You were provided with an estimate for services and notified about the balance. We regret you are dissatisfied and had hoped to resolve this matter without the legal proceedings.

• Review fromKaren K

  Date: 05/30/2025

  1 star
  I brought my cat to Oradell Animal Hospital in *******, **********, approximately 20 years ago, early in the morning following an emergency visit at another veterinary clinic. That emergency clinic had evaluated my cat, stabilized her, and determined she needed immediate surgery. They called ahead to notify Oradell that we were en route and that the surgery was urgent. I paid $3k at that emergency facility.I arrived at Oradell under the impression that my cat would be taken into surgery promptly. I told a staff member that the emergency clinic said she needed immediate surgery. After making full payment, which was well over $5K including a $300 triage fee to ensure that she was cared for immediately, that staff member took her towards the back. I asked "you're going to do surgery on her right now, right?" They nodded and said they would "take care of her," which I understood to mean surgery would begin shortly.Instead, surgery did not occur until late in the afternoon by which time my cats condition had deteriorated from stable to unstable. Despite this, surgery was still performedwithout anyone contacting me to explain the change in condition, the risks involved, or to obtain my explicit consent to operate under those circumstances.I was contacted by a vet who informed me that my cat was brain dead and needed to be euthanized. They told me that this was most likely the result of performing the surgery on her while she was unstable. I said she was stable when i brought her in. The vet stated they didn't start till after 3 pm as there was another animal in surgery before her. This crucial information was never disclosed to me beforehand. The lack of transparency, delay in care, and failure to communicate key medical decisions is unacceptable and deeply distressing and contributed to the death of my cat.I hope Oradell Animal Hospital will do better in the future starting with honesty.

  Oradell Animal Hospital

  Date: 06/02/2025

  Hello,I am sorry to hear that you are having a difficult time handling your pet's hospitalization from 20 years ago. Since an extended amount of time has passed, I am unable to review your concerns. I can assure you though that we urgently work to care for all of our patients while be communitive with our clients during an emergency stay. Our condolences on your loss, we apologize you still harbor these feelings so many years later and wish you the best.

• Review fromNyla T

  Date: 06/23/2024

  1 star
  The worst place to bring your beloved fur family. Just dont do it. They tortured my old black cat. She went in for loss of appetite. A few hours later, came back out with her whole back of neck skin, about 2.5 inches in diameter, PEELED OFF. It was the most HORRIFIC and GRUESOME sight. It still hurts to this day. WHAT DID YOU DO TO HER? You tried to yank her out of her pet carry so hard, didnt you?

  Oradell Animal Hospital

  Date: 07/02/2024

  ****,I am sorry to hear you had such a horrific experience however I am not aware of this incident and I am also unable to find you in our database by this name or email address. I am unsure if you have selected the correct location/animal hospital. We hope your pet is well.

• Review fromMadeline Q

  Date: 02/21/2024

  1 star
  My **** year fur baby was taken with an appt toOradell Animal Hospital in *******, ** on 1/2/24 due for vomiting and loose stool. Dr had blood work done and said that his blood work said pancreatitis reading and it might be only due to throwing up and stool issue. He was given meds for nausea, etc and sent home. He had stopped throwing up, but stool still loose. He didnt want to eat or drink water and was taken back. On 1/7 - Another Dr said he was severely dehydrated and confirmed he had gastritis and pancreatitis. Dr recommended hospitalization for 1-2 days. He only stayed 1 day and another Dr said he ate a little and might do better at home due to him being a finicky eater. On 1/8 discharge -My husband carried him home and I feed him his favorite boiled chicken. He ate it quickly as he did before being ill. The next day he continued not eating or drinking water. My husband feed him water with a sippy cup, gave him his meds and tried feeding him often. This place never told us the severity of his illness. We paid over $500 first visit - for an under diagnosed condition, hospital stay over $4,000. My baby was in severe pain and dying. His urine became orange and stool black. Every time something was unusual with him my husband called the hospital for advice. The day he was passing, my husband called them and they said to bring him in. Also, the receptionist told my husband was he looking for a miracle. That day he barked three times in agony, his tongue came out. He passed on 1/11/24 without the care he should have had due to being the best fur baby in the world. I cannot get this devastating imagine out of my head. He was going to be 19 years old on 2/9/24. These individuals at this hospital do not deserve to treat anyone medically. I pray for better days, despite this has torn a piece of my heart. Thank you *********************************

  Oradell Animal Hospital

  Date: 02/27/2024

  ********,First and foremost our deepest condolences on your loss. We offer medical support and make treatment recommendations based on a patient's condition. We did offer several options to you, however I will not be able to discuss those on such a public platform. It is however ultimately up to the pet owner on how they want to proceed. I am sorry to hear that our receptionist made a comment to you and we will look into that internally to address it. We are sorry for your loss of ******.

• Review fromDesiree L

  Date: 11/13/2023

  1 star
  I took my sweet 4 year old girl **** to Oradell Animal Hospital ER in ******* , ** with an almost 106 temperature and they didnt treat her fever for 8 hours later when it went to 109 and all her organs shut down and she died . We are devastated and pray nobody has to go through this kinda pain ! @justice4nava #justice4nava

  Oradell Animal Hospital

  Date: 11/15/2023

  *******,We are sorry for your loss and I will not discuss your concern on this public platform. This is being handled already with the parties needed as we take accusations towards our establishment very seriously.

• Review fromDina B

  Date: 08/27/2023

  1 star
  My vet suggested I bring my cat here because he was blocked and couldnt go to the bathroom and needed round the clock enemas and my vet closed at 5. So I went there and told them why my vet sent me there and they said my cat would receive that care. They first charged my credit card over ***** then took my cat, when I called I was told by the doctor my cat still didnt p*** and wouldnt eat just stayed in same position. I asked if he had an X-ray and she said no and he probably wont get one tonight because they are busy with other patients. I was shocked. They were pushing an operation to cut his colon that was *****. I picked him up after 3 days and they only gave him 4 enemas, the whole point in going there was to give him enemas around the clock. They brought him out to me and the receptionist called me and said she tried to put on another $500 and my card was denied. She asked if they gave me my cat already and I said yes and she sounded upset about that. When I got home my cat was covered in urine and couldnt stand. I called them immediately and was told well he sat in the cage in the same spot for 3 days thats probably why. I brought him to Westwood Regional. They gave him an e**** and in two hours he was unblocked. I then get ***d by Oradell and they stick in their paperwork that they researched and found out Im not in the military. I never claimed to be in the military was that some ploy to make the judge think Im a liar? I researched and found over 300 similar cases like mine and they put a lien on someones house. Their lawyer tried to get that info dismissed. I counter ***d. I didnt have a lawyer and the judge dismissed it without prejudice. I now get a letter from their lawyer for me to list my assets. I didnt get what I was promised for my pet and they were paid over ***** and they have the nerve to *** me for another 600 because they tacked on filling fees. This is horrendous what they did to my cat and what they did and are still doing to me!!

  Oradell Animal Hospital

  Date: 11/15/2023

  ****,The remainder balance is what was owed for the hospital ****** during your pet's stay and care. Once we hand over the balance to the outside party they do the gathering of additional information and the legalities of it. We also have a grace ****** of 48 hours for you to bring your pet back on emergency if your pet is still not doing well and you would not be charged the emergency room visit. We hope your pet is doing well.

• Review fromJordan D

  Date: 08/21/2023

  1 star
  This place is a scam. They charged me $230 twice without an exotic specialist in house both times. They didnt give me any help or answers. Sent me home with less than I could have found on ****** and refused to assist me when I asked to speak to an admin. They sent me home with another patients medical record including ALL of her personal information including home address and phone number. They were cursing out a patient after hanging up on them and speaking unprofessionally in my presence. Be very careful spending all y time here, all it was for me was two wasted trips and no help at all.

  Oradell Animal Hospital

  Date: 08/23/2023

  ******, Without going into detail due to Oradell Animal Hospital respecting your privacy on a public platform, I would like to mention you came back on two separate occasions both using our emergency services which do not include seeing a specific doctor such as an Exotics Specialist. We made recommendations based on the assessment. Our administration department did not refuse to help you. I personally spoke to you on the phone and let you know that I would handle the medical records concern and pharmacy issue internally. We hope you are able to see an exotics specialist or have your pet seen in an emergency if no improvement has been made.

• Review fromApril P

  Date: 08/14/2023

  1 star
  If I could give it less than 1 star I would ! I contacted them saying my pet needed emergency care and we had already given another hospital $2000 a few days prior. They said we do not have a payment plan but we take cash , check or credit card. ( care credit had already been used ) i let them know my pet could die without the care he needed but they were not concerned- so sad ! So disgusting! My pet died at home - no one should ever be turned away when they need care - I pleaded with them to help us . I am so disappointed that they turned their backs on us because we didnt have the financial means . Now my pet is gone forever

  Oradell Animal Hospital

  Date: 08/17/2023

  April,My condolences on your loss. We will always try and keep a patient stable and comfortable during a time of need. We know that circumstances such as yours can be unexpected and clients are not always prepared financially for treatment. We unfortunately are not able to extend an in-house payment plan which is why we offer Care Credit and Scratch Pay amongst the other payment options listed above. We are also able to make humane recommendations or give information about other clinics that *** help if cost is a concern. We always want the best for our patients and strive to give the best possible care.

• Review fromFrank M.

  Date: 06/20/2023

  1 star
  My cat was more than a pet, she was family. Her thyroid condition took a turn for the worse during the holiday season in late December of 2022 and her treating veterinarian was not available. I took my baby to emergency at Oradell Animal Hospital and was advised by the attending veterinarian that for $5,000, my baby could be made new. I didn't have five-thousand dollars or pet health insurance. I even wanted to make an installment plan arrangement with them and they told me to forget it. I opted for home therapy for $1,200, which did not work. I took her back two days after the initial evaluation. Initially, the attending veterinarian stated that my baby had to be euthanized. After they left me alone with her, I blamed myself for the failure of the home therapy. I expressed my thoughts to the attending veterinarian who agreed and stated that they could try the same therapy again for another $1,200. The attending veterinarian who obviously had no clinical experience or how to manage herself in a crisis went from euthanasia to selling false hope with another round of treatment. This was my baby so of course I signed the form and I am financially responsible. That is not the issue. The issue is the cruel and inhumane treatment of an animal in distress and the same cruel and inhumane treatment of the emotional state of the owner by Oradell Animal Hospital when they install false hope. They have no idea and they can care less about your emotional state during the ordeal and afterwards or the condition of the animal just as long as you sign. My baby died on their watch and I am living with that. Laywers won't touch a case like this becasue of the law and politicians are too scared to even address it. Your best bet is to please do your research and go to another animal hospital or clinic with high standards of care and professionalism.

  Oradell Animal Hospital

  Date: 06/23/2023

  *****,All recommendations, complications, and options were discussed. Ultimately it is up to you as the pet owner to make decisions. Whether it be pertaining to your pet's care or finances. Our skilled and licensed veterinarians make recommendations based on our exam findings. We care for the patient's well-being and the pet owner. Our condolences on your loss.

  Frank M.

  Date: 06/24/2023

  It is obvious that you didn't read my statement. Also, I am not even certain if you actually work for Oradell Animal Hospital or are just paid by them to respond but your response is condescending and arrogrant. Your "skilled and licensed" veterinarian based the next course of action on a lack of professionalism, training, empathy, and morality. The attending veterinarian shifted the course of action fron euthanasia to another round of treatment not based on your exam findings but greed fueled by an opportunity to exploit a dying animal and the distraught pet owner. I also received your intimidating letter right after I posted the initial review on June 20, which hardly demonstrated any caring for the loss of my baby or for me as the pet owner. You and Oradell Animal Hospital are monsters and should be put out of business but you hide behind the weak laws of the State that only view pets as property of minimal value. So, if anyone slse is reading this, please do not bring your loved one to Oradell Animal Hospital and do your research in finding a reputable and professional animal hospital or clinic with an excellent reputation and high standards of veterinarian care. Please do not put yourself and your pet through the same horrifying ordeal that my family experienced with Oradell Animal Hospital.

• Review fromDonna M

  Date: 06/13/2023

  1 star
  I left a full account of my experience on ****** Review. To summarize, they wanted to charge me 12k to save my dogs life and suggested putting her down when I said I couldn't afford it. Months later, my dog is completely recovered and doing great thanks to my local vets care. This place is a cash grab. Absolutely disgusting.

  Oradell Animal Hospital

  Date: 06/14/2023

  *****, Oradell Animal Hospital makes treatment recommendations based on the exam findings. We offer many options so you as the pet owner can make a decision on how to move forward. We hope your pet is doing well.